Beepster
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 11:24:16
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Like I said earlier you could have made the survey available only through the user's store account. Send a notice email with a link to the store. Once they log in the link to the survey is there. For extra security give each instance of the survey put in some code that links it to that user's account. Once it's filled out they cannot fill it out again.
Might be tricky but it would be more accurate and not much harder for the customer. Just thinking out loud here. Cheers.
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Grem
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 11:36:37
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Andrew Rossa [Cakewalk]
You make a pretty good point. However, requiring that might have turned some people off from participating. We wanted to make it painless and easy as we know time is valuable. I see your point though and perhaps in the future we can find a better way to ensure they own the product but not have to many requirements that would make them pass on taking the survey.
I knew this was the reason CW sent out the email. To assure more participation. To make it a requirement for survey participants to do something other than "click this link" would have assured that some would not have taken the survey. Here is a suggestion for next time: send the email with the link to survey, but also have a link in your store account for those you want to take the survey, in case they don't get the email for whatever reason. There, all bases covered. [edit: spelling]
Grem
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Geno
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 11:59:00
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I took the survey and I really believe there was no great hidden agenda here. There have been rumblings on this forum that Cakewalk/Roland has been ignoring us. Well...within a week there are two HUGE moves that indicate otherwise. I found the survey to be concise and yet very open-ended int that we were able to help prioritize the areas that need to be addressed most based on OUR opinion. That sounds to me like a company who cares and values it customer base. Kudos Cakewalk. Looking forward to X2b or X3. Oh and for the naysayers who feel I am new to Sonar. Not true just new to the forum. I have been a Cakewalk user since Pro Audio 6. circa 1998...
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Beepster
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 12:06:58
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There was silence for an unnervingly long time but I figured they were just shuffling the deck with all the restructuring and moving around of staff. There seems to have been a major uptick in Cakewalk participation in the past week and I for one am going to take this as a positive sign that things are approaching some normalcy again and good things are a comin'.
Prove me right, bakers. ;-)
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Andrew Rossa
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 12:11:45
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Beepster
There was silence for an unnervingly long time but I figured they were just shuffling the deck with all the restructuring and moving around of staff. There seems to have been a major uptick in Cakewalk participation in the past week and I for one am going to take this as a positive sign that things are approaching some normalcy again and good things are a comin'.
Prove me right, bakers. ;-)
We try to participate as much as we can but it's been a super busy time here to be honest. This has happened before and is no indication of how much we are listening. Frankly, we care a lot and I read the forums almost every day. And to be honest, a lot of what people want to know is related to product road maps and business plans. We can't divulge that information for confidentiality reasons. But we care a lot and there are so many folks here who have been with the company for a long time and have a vested interest in the company's success.
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John
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 12:27:46
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Because I have been on this forum for a longtime I can remember when things were quiet and when things were not. It comes and goes. There is nothing odd about CW not being active here. Keep in mind that all the CW people have duties that are removed from this forum. In other words they work for a living.
Just because we want more information does not obligate them to respond. Its nice when they do but it has always been a peer to peer forum.
Some of you don't know that or prefer to ignore that. If you think about it they act just as we do to a degree. They respond when they feel a need to. And when they have the time.
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Beepster
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 12:29:08
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@Andrew... Yup, I figured. I'm relatively new to the Sonar realm but the interactivity with the customer base was one of the major selling points for me. Just hadn't seen a stretch of silence this long yet but I joined while you guys were gearing up for X2 so there was lot of activity. Personally I don't care what you guys are doing on the corporate end of things. None of my business. All I care about is the stuff that effects me personally like patches, support, new products, etc. Just glad to see you guys back.
Cheers.
If this ends up a duplicate post my apologies. The forum was throwing errors.
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Beepster
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 12:38:45
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@John... I'm an extremely cautious and nervous fellow in general and read far too much into things than I probably should. I've got a lot at stake with my investments into Sonar. I built my entire system around it (literally I used the computer hardware resource page to find all the best parts before even buying Sonar). I'm using Cake products as the foundation for my entire future as a professional musician. Taking all that into account I was no more than mildly "concerned" if you could even call it concern at the silence. I'm not sure how some folks manage to get themselves so riled up over this stuff. It's bad for the belly.
Oh well. What can ya do.
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FastBikerBoy
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 12:50:10
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I wouldn't worry too much Beepster.
There are those that seem to spend their life poring over financial figures and making 1 plus 1 equal 5, don't own the program and show a complete ignorance of how it actually works - hence their frustration with it. I get the feeling that that type of person are actually "willing" things to go wrong for Cakewalk just so they can then say "Told you so"
Then of course there are those that actually use it, point out where it can be improved and have a vested interest in seeing a continuation of the improvements and consequently continued CW success.
I'm sure the latter will be happier than the former.
No point getting worked up about it, it's a computer program. Life's too short to get over excited about a load of 1's and 0's.
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jb101
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 12:53:52
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@ekral - my comments on trolling were not aimed at you, but at mcq, who is a trouble maker.
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ekral
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 13:00:20
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jb101
@ekral - But you have given feedback on your experience of using a program that you neither use or own - don't you think that's odd?
I own X2, I think that it is the same product, but bundled with additional effects/loops/synthts/tools. Most questions were really just about X2. OK, so sorry guys :)
Sonar X3 Studio 64-bit, Roland QUAD-CAPTURE (driver 1.5.1), Windows 8 Pro 64-bit, XNL Addictive Drums 64-bit, DiscoDSP Corona 64-bit
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Beepster
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 13:22:24
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Hi, Karl. Yeah I used to get a little stressed when I first showed because I didn't know the ebb and flow of the forum and the company as well as not really having much time to really dig into the program personally. Now though I'm a little more familiarized with some of the weirdness that goes on here, have MUCH more hands on experience with the program (so I can tell when people are pointing out legit stuff and when they are not) and now am about mid way through an entire release cycle so I can understand the company itself a little better.
Really without the cooler heads and insightful folks such as yourself I'd probably be freaking out a little more but with everything I've seen, learned and done in the past year I'm pretty comfortable with what's happening. Could things be better? Sure but I don't think I'd be anywhere NEAR as far along with what I want to do if I had chosen a different DAW.
Keep on a rockin'.
;-)
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Beepster
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 13:24:50
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ekral
jb101
@ekral - But you have given feedback on your experience of using a program that you neither use or own - don't you think that's odd?
I own X2, I think that it is the same product, but bundled with additional effects/loops/synthts/tools. Most questions were really just about X2.
OK, so sorry guys :)
For what it's worth I think you should have a say as well. You are an X2 user and have access and insight to the core functionality of the program. That seems more important than the frilly dillies and doodads. Cheers.
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Andrew Rossa
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 13:43:26
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FastBikerBoy
I wouldn't worry too much Beepster.
There are those that seem to spend their life poring over financial figures and making 1 plus 1 equal 5, don't own the program and show a complete ignorance of how it actually works - hence their frustration with it. I get the feeling that that type of person are actually "willing" things to go wrong for Cakewalk just so they can then say "Told you so"
Then of course there are those that actually use it, point out where it can be improved and have a vested interest in seeing a continuation of the improvements and consequently continued CW success.
I'm sure the latter will be happier than the former.
No point getting worked up about it, it's a computer program. Life's too short to get over excited about a load of 1's and 0's.
Well put!
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Andrew Rossa
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 13:48:49
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stevec
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 14:37:46
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Now that I've taken the survey I get why it was specific to those that own X2 Producer... for all the reasons already stated. Granted, some parts were more about X2 in general, but the Producer stuff was certainly there and I can see how it fit into the equation.
That said, maybe a more general survey at some point would be good too, just to see where folks in general are in CW land. However, I don't see that being anywhere near as concise or relevant as this survey was in regards to X2. I think this just may have been the best CW survey I've taken - it was obviously thought out and intended to get usable feedback on how their flagship app is doing out there in the real world.
SteveC https://soundcloud.com/steve-cocchi http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163 SONAR Platinum x64, Intel Q9300 (2.5Ghz), Asus P5N-D, Win7 x64 SP1, 8GB RAM, 1TB internal + ESATA + USB Backup HDDs, ATI Radeon HD5450 1GB RAM + dual ViewSonic VA2431wm Monitors; Focusrite 18i6 (ASIO); Komplete 9, Melodyne Studio 4, Ozone 7 Advanced, Rapture Pro, GPO5, Valhalla Plate, MJUC comp, MDynamic EQ, lots of other freebie VST plugins, synths and Kontakt libraries
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groovey1
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 14:38:45
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Andrew Rossa [Cakewalk]
... What did you think of the tips included in the emails. We used to do that a long time ago and everything seemed to move towards video but we thought we'd bring back web-based tips. ...
I like the web-based format, with the combination of text, graphics and sound clips. And I suppose you could include video clips as appropriate. In some ways, I find this format makes it easier to go back and forth and focus on the parts I'm most interested in -- compared to a straight video presentation. It does seem a bit "buried" down in the KB though. Seems like the tips should be more visible like Cake TV.
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scook
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 14:44:16
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groovey1
Andrew Rossa [Cakewalk]
... What did you think of the tips included in the emails. We used to do that a long time ago and everything seemed to move towards video but we thought we'd bring back web-based tips. ...
It does seem a bit "buried" down in the KB though. Seems like the tips should be more visible like Cake TV.
I was thinking the same thing. Maybe add a library section to SONAR U for the KB articles in addition to the Cake TV video links.
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Andrew Rossa
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 14:54:34
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groovey1
Andrew Rossa [Cakewalk]
... What did you think of the tips included in the emails. We used to do that a long time ago and everything seemed to move towards video but we thought we'd bring back web-based tips. ...
I like the web-based format, with the combination of text, graphics and sound clips. And I suppose you could include video clips as appropriate. In some ways, I find this format makes it easier to go back and forth and focus on the parts I'm most interested in -- compared to a straight video presentation.
It does seem a bit "buried" down in the KB though. Seems like the tips should be more visible like Cake TV.
I agree. I think when we have more, we'll open create a section on the X2 pages called tips. Let's get a few more in there and we'll do that.
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Beepster
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:09:55
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The tips are solid.
I wouldn't use a PC for live effects on guitar but considering I don't have a MIDI pedalboard to manipulate effects while recording (and would rather focus on just playing the part) I could map TH2 to my padKontrol and use the pads to change banks or maybe set things to boost things incrementally as the song gets more hectic while using the knobs as wah/volume controls. This I would do after recording as a write automation session then edit the envelopes as necessary. Sure it could be done with a mouse or drawn in with envelopes but guitar effects benefit for raw feel and the pK is certainly more of an instrument than a simple data input device. Already kind of had an idea in place for that but having it spelled out on how to do it with TH2 is helpful. Should save some bumbling.
I've recently done an in depth study about subtractive EQ (well EQing in general) and made elaborate notes on the subject but having those ProChannel specific reference diagrams will be far more useful than trying to duplicate my notes simply from dry text alone. If I didn't know about EQing principles though I could see that being a good kick in the pants to do things properly.
As far as future tuts... I would REALLY like to see audiosnap videos. Like tons of them from all angles. Time correction. Beat matching. Creative uses. Rendering principles. Whatever. I've realized that this feature is crazy powerful and can fix things that would have been considered beyond hope/repair before. Everything I've seen so far has covered the basics but I could spend hours watching and learning how to mess with that feature.
Also the Loop Constructor. I haven't dug into that much yet so maybe it's simpler than it looks and/or I'm overlooking some material on site but it intimidates me and I'd like to figure out what the heck it can and cannot do.
But yes... thank you for the tip sheets. The vast knowledge base is another reason I chose Cakewalk.
/2cents.
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FCCfirstclass
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:10:22
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Andrew, I had posted early this morning after taking the survey, but for some reason my post was deleted. I had said thanks to the Cake team and marked my support for the V 700 and V100 as I own the 100 and love it. Could you see what happened?
Thank you
Clint
Win 10 Pro x64, 32Gb DDR3 ram, Sonar Platinum, Cubase 9.5, Mackie MCU Pro, Cakewalk VS 100, Roland Octa-Capture, A 800 Pro, Carver M-1.5t amp & C4000 pre amp, various mics, drums and brass instruments. And away we go!
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Danny Danzi
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:12:02
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I usually get all Cake mails. I don't remember a survey...I would have been all over that. If there's a way to have it mailed to me...I'll gladly take it. I wonder if I deleted it by accident....did it literally say "survey" in the subject field?
Andrew, for what it's worth....hats off to you for how you've handled yourself in this thread. Especially with those who spew forth fallacy on these forums. I hate to say this, but I'm sort of glad you got a hint of it. You see what we put up with all the time. It's such a downer at times, it makes me not want to come here....and ignore simply isn't enough when you see this going on all the time. It forces you to WANT to step in just because it's so ludicrous and you don't want to see people being misled!
-Danny
My Site Fractal Audio Endorsed Artist & Beta Tester
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scook
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:15:13
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FCCfirstclass
Andrew, I had posted early this morning after taking the survey, but for some reason my post was deleted. I had said thanks to the Cake team and marked my support for the V 700 and V100 as I own the 100 and love it. Could you see what happened?
Thank you
Clint
Could this be the post you are looking for? It is in the other thread http://forum.cakewalk.com/FindPost/2841336
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Andrew Rossa
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:19:28
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scook
FCCfirstclass
Andrew, I had posted early this morning after taking the survey, but for some reason my post was deleted. I had said thanks to the Cake team and marked my support for the V 700 and V100 as I own the 100 and love it. Could you see what happened?
Thank you
Clint
Could this be the post you are looking for? It is in the other thread http://forum.cakewalk.com/FindPost/2841336
You beat me to it. Yes, two very similar threads. Should I perhaps merge? The other one is way more positive though :)
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Danny Danzi
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:20:09
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P.S. I dig the tech tips...keep including them whenever you can! One suggestion if I may..
Quite a few of the tech stuff, videos etc, all seem to cater to dance oriented type stuff or groove stuff or some sort of option. It would be really great to see tips and trick on really processing audio related projects instead of loops, grooves, beats, matrix. All that is great...but I see more of that than anything else. Some heavier stuff would be appreciated...rock, metal, country, pop, nu-breed, classic rock, dealing with vocals, high gain guitars, back up vocals, production tricks with effects, bringing out drum sounds, you get the idea. This can be applied to whatever style of music you want. I just think we've sort of exhausted the whole loops and fake instrument side of Sonar. It would be nice to see some real audio handled.
For example, there was a video that Seth and Brandon did that had a real drum kit. The real drums were great yet they turned some of the stuff into this fake sounding dance type stuff. I don't have a problem with that....but there are quite a lot of us that are using real instruments too where it would be nice to see how that great audio drum sound they got was processed, see my point? Heck, I'll even help you if you need me for anything. Whether it be sharing examples, working with you, whatever the case. But I think we need to grow the audio aspect of what Sonar can do as well. Think it over. :)
-Danny
My Site Fractal Audio Endorsed Artist & Beta Tester
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scook
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:22:46
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Merging them might get a little confusing. Since there are only two, maybe just leave them alone.
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scook
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:27:19
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Danny Danzi
P.S. I dig the tech tips...keep including them whenever you can! One suggestion if I may..
Quite a few of the tech stuff, videos etc, all seem to cater to dance oriented type stuff or groove stuff or some sort of option. It would be really great to see tips and trick on really processing audio related projects instead of loops, grooves, beats, matrix. All that is great...but I see more of that than anything else.
-Danny
Other styles would be refreshing.
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Andrew Rossa
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:28:35
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scook
Danny Danzi
P.S. I dig the tech tips...keep including them whenever you can! One suggestion if I may..
Quite a few of the tech stuff, videos etc, all seem to cater to dance oriented type stuff or groove stuff or some sort of option. It would be really great to see tips and trick on really processing audio related projects instead of loops, grooves, beats, matrix. All that is great...but I see more of that than anything else.
-Danny
Other styles would be refreshing.
What did you have in mind?
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Beepster
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:29:26
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@Danny... Yes, we definitely need some more raw audio manipulation techniques. Even looking up manual entries I try to find stuff pertaining to things I need to do only to find that it is all geared toward looping and MIDI. That's great and all but I have dozens of hours of audio recordings that need some TLC.
Good to see you, man.
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FCCfirstclass
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Re: Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips"
2013/06/07 15:43:12
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Scook and Andrew,
My thanks to both of you for the info. I did a big goof (actually my cat did, I will put the blame on him.)
Clint
Win 10 Pro x64, 32Gb DDR3 ram, Sonar Platinum, Cubase 9.5, Mackie MCU Pro, Cakewalk VS 100, Roland Octa-Capture, A 800 Pro, Carver M-1.5t amp & C4000 pre amp, various mics, drums and brass instruments. And away we go!
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