Am I correct in understanding that Cakewalk with not help me get their software I purchased through Steam to work with their software I purchased elsewhere?

You didn't answer my question, so I assume what you said above is an indirect way of saying you didn't even try to contact Steam.
 
You said they provide support only for their own client, so it seems odd you would expect Cakewalk to deal with an issue that involved moving your software from the client of the company from whom you bought the software, and for which you say they provide support.
 
At least we're getting to the bottom of the issue. This is a very different situation compared to, for example, buying SONAR from Guitar Center.

Got this email on July 29...still hasn't happened.
 

Never got the Advanced Workshop: Modern Drum Production videos either.

I don't remember exactly, but in addition to the rep who said he would do it, this is likely what led me to believe I could transfer my licenses.

telecharge
Got this email on July 29...still hasn't happened.
 

You need to say what "hasn't happened." Did you request a redemption code and not get it? Or did you think the redemption code wasn't for the Steam version? Or did you not register in time, then contacted cakewalk support without an answer? Also, was the email from Cakewalk or Steam?That would make a difference as well.
 

telechargeNever got the Advanced Workshop: Modern Drum Production videos either.

 
That's available through the Cakewalk Command Center. Don't know if it's available on Steam or not, try Steam support or the Steam forums.
 

telechargeI don't remember exactly, but in addition to the rep who said he would do it, this is likely what led me to believe I could transfer my licenses.

 
It's a post from 2015 that stated "I do not speak for Cakewalk but I do recall the question about upgrading from Steam when the new SONAR was released. It was not immediately available on the Steam site and CW staff replied that it was possible to purchase from the SONAR site. At the time it took Customer Support involvement because there was no linkage between Steam and CW store purchases. I suspect this still might be the case but cannot say for sure not having purchased anything from Steam."
 
Not exactly a definitive statement from Cakewalk so I don't know why you brought it up, especially since Ryan already apologized that someone who DOES speak for Cakewalk gave you incorrect information.
 
Ryan wrote a detailed email to you at 7 PM Boston time, so first of all that's even more "non-anecdotal" evidence that what I said is true. Second, he acknowledged your frustration, apologized that you were given the wrong information from someone at Cakewalk, and apologized for the delay in responding. However, it's also clear that since you said Steam provides support for their client, and since your issue apparently involved attempting to move SONAR from the Steam client to the Command Center (at least that what it seems like to me), it is Steam's issue to solve because it starts with their client. Steam should have been your logical first point of contact, not Cakewalk. 
 
I recommend thanking Ryan for the apology and detailed response, and then pursue your Steam issues with Steam. If they tell you that moving from their client to Cakewalk is Cakewalk's problem, then CW needs to know that this Steam's position, and pursue a resolution.

Craig, you are a legend in this forum and at the very least a minor celebrity in your field. I'm not into celebrity worship, but I don't want to get on your bad side either. (Maybe it's too late for that.)
 
Anyway, I'm going to call it a night and I may or may not respond tomorrow.

What I've read in this last exchange is that Cakewalk sent an email to telecharge that says that he would be ELIGIBLE to get a redemption code for the lifetime version.  Is that right?  Having not purchased this through Steam, I don't know how they handle this. 
 
Is it Steam or Cakewalk who should be providing the redemption code? 
How should telecharge expect to receive this? 
Does telecharge then use that code with Steam or with Cakewalk to be sure that Lifetime updates are honored.
 
Again - as an owner of a technical support company who supports many small businesses who have everything from minor inconvenience issues to complete business down scenarios, I can tell you the wrath that would be incurred if one of my technicians had done this THIS wrong.  It seems like mostly a problem of a support system (on Cakewalk's part) that didn't work right and a human (the technician) who didn't follow up on their tickets.  The end result is that the user is being a bit "hung out to dry" here on the forum.  As much as Ryan has gone above and beyond because he's not in support, closing the ticket out with a "the tech shouldn't have told you that, so I closed your ticket and as much as I don't want to say it, we misinformed you, but your ticket is closed nonetheless and there is nothing that you or we or anyone else can do".
 
This is just an outside-looking-in perspective, but it really reads poorly from here. :(

Out of interest, what should be the expected turnaround on emails of minor issues. And what would be the process to chase. I cannot call, I'm 12 hours away from Boston.
 
I ask because I emailed over a week ago, I'm happy to a wait. I'm assuming it's been graded as a lesser issue.  Some kind of expectancy would help. 

telecharge
Got this email on July 29...still hasn't happened.
 

HI Telecharge,
 
I'm the Steam Community manager and Liveops Engineer.

After looking at your Cakewalk store account, I see that you registered SONAR Platinum 2015, on June 1st 2016.
 
This does not qualify you for above quoted Lifetime Pass Redemption Code. You would have had to have purchased and registered SONAR Platinum 2016, between the above dates to receive your free redemption code. 

Due to our conversion from Subscriptions to a Season Pass model on Steam, we issued 2016 redemptions to some 2015 users to cover any membership time obligations. I'll set our automated processes to e-mail you a SONAR Platinum 2016 redemption code, so you'll be on the latest version and get updates till the end of the year, but you'll still need to purchase the DLC separately like other annual upgrade users. 
 
Please feel free to send me a private message, if you would like to discuss your account further.

Best,
Seth Kellogg