Can't get new updates, the last update that worked was Version 22.6.0 Build 26 [2016.06].  When I tried installing 22.7.0.41 it went all the way through the install Process but at the end it gave me the error "Access is denied." and reverted back to version 22.6.  This was under windows 7.  I ran the install as admin.  I was told that I needed to update some drivers.  So I upgraded to Windows 10 pro.  Having the same error.  So I put this computer online to run the command center.  It will not run either I get the error "Unfortunately something went wrong and Command Center was unable to recover. Click OK to restart or Cancel to close" the error box has this in 6 different languages. What can I try?  it's hard to get support on the phone. Has anyone else experienced this issue?
 
I tried installing the new update it gave me the same error, but when it reverted back to version 22.6 I lost my activation. So it put me into demo mode.  I tried the offline activation but it wouldn't work.  I reinstalled the old version 22.6,  It took it out of demo mode but when I go to the about tab, it states that I own version 22.6 but I'm no longer a member.  My membership is good till 2017 of January.
 
Thanks
Keith
 

Well I guess I will focus on just one of the problems with my upgrade problems that I'm having.  Command Center is giving me this error when I try to sign in "Unfortunately something went wrong and Command Center was unable to recover. Click OK to restart or Cancel to close" 
Has anyone experienced this error?  My labtop which is running windows 10 Command Center runs fine and updates fine.  But on my desktop which is now running windows 10 will not update.  I did get some advice from a cakewalk rep, he suggested for me to del the "Cache" directory found in C:\ProgramData\Cakewalk\Command Center folder.  I tried this and Command Center still gives same errors..
 
Any ideas?
 

are you running the very latest version of Command Center ?

Hi
 
I always get problems when I try to update, especially If you do not have the latest Command Centre.
 
Another problem you get Is like you said nothing wants to update,even the Command Centre.
 
 
Solution to that Is  to Uninstall the Command Centre go to the Cakewalk site and download and run the latest Command Centre.
That works for me every time.
 
 
All the best
john

Ok I will give that a try, I did download the lastest verison of Command Center but I didn't uninstall the previous version.  
 
Thanks,
Keith

Well I done a fresh install, and still the same error  "Unfortunately something went wrong and Command Center was unable to recover. Click OK to restart or Cancel to close"
I put in a service request, it states it takes 3 business days for a response so unless anyone has any other idea's I'm at the mercy of cakewalk for other things to look for or try.....
 

Brian it could be a firewall issue
http://forum.cakewalk.com/Solved-Command-Center-Crash-m3252136.aspx
 
is this English or German language ?
http://forum.cakewalk.com/Command-Center-Error-CWBRN32323-m3200599.aspx
 
possibly even a failing internet connection ?
 
but typically a "Access is denied" is due to a UAC (User Account Control) issue

I did a Google search for: site:forum.cakewalk.com unable to recover
 
Here are two links to threads that cover that error for Command Center:
 
(edited to remove a third link, because there was no helpful info in it)
 
http://forum.cakewalk.com/FindPost/3252136

http://forum.cakewalk.com/FindPost/3200599
 
 
Maybe something in one of those could be of assistance? (I am just heading over to look at them now)
 
Bob Bone

Thanks Chuck and Bob,
 
I will study those links, and the language that the error shows in English, German, Chinese may another but I'm assuming that the other languages are saying what the English is saying...

I looked at the links giving to me, Some of the things that was suggested for them to try I have tried with the same results, but with taking my computer to another location due to a firewall issue I don't think is the issue.  I can sign into cakewalk through my web browser and download the updates fine.  I'm thinking the command center and the offline update install may be related.  When I try installing by downloading the files and running them on my computer the update starts working up until the progress bar gets near the end then a box pop's up saying "access denied" and when I click the OK button it states that it is reverting back to previous version. My thoughts are that because I can't install offline, command center may not install as well.  Still researching......