SimpleM

Andrew Rossa [Cakewalk]

SimpleM

Andrew Rossa [Cakewalk]
I should also mention, you don't need to have your membership expiring to renew. If you want to lock in another year at the special price, you can do it today and it will add one year to your current end date. So for example, if you were ending on June 1, 2016 and you purchased today, your new end date would be June 2, 2017.

Actually, when I went to renew, it sent me to paypal to "pay".  So now in my account, I have a payment made on 12-28, (effectively my last for last years subscription since I started 1-28-15) instead of "tacking it on" to the erst-wise 1-28-16 natural expiration date.

I assumed this post meant that the regularly scheduled monthly payments to cleverbridge would just continue.  I had a tough time getting it set up for them to reoccur when I subscribed and I don't want to go back down that road if possible and while I know it is only 20 days until it naturally ends, I HAVE already paid to the 28th. 

I am thinking I will wait till 1-20 something to renew since it is not working as advertised.

If you went and bought an annual right now, you will not lose any days. I will tack a year on to your end date. So you don't need to wait or you can if you want.

Actually, I went and re-upped for the monthly and it wanted to charge me 14.95 right then even though I still have an active month till the 28th of Jan...

Ibanez Laney
I am still confused about how everything works when Steam is involved.
 
My expiry is: 1/22/2016
When I check my cakewalk account - the deal I got via Steam at Xmas says it expires: 12/23/2016
 
When I open Sonar via Steam and check the expiry it still shows 1/22/2016.
 
Will the date automatically update when it gets to the 22nd?
 
I just want to know that my subscription won't drop.

Andrew Rossa [Cakewalk]
...
We are fixing that in the About Screen for the next update. In the meantime, your My Account page should reflect the accurate date. Please let me know if you see it there.

RSMCGUITAR
Having cancelled my monthly subscription and opting for the yearly this time around, do I need to contact support to link my previous 12 month payments with my new yearly? So far it hasn't shown up in my products page or my 'about' page.

Karyn

GingerTomMusic
It's heartening to read in this thread how members opinions of Cakewalk has improved since the discount offer.
Mine had too.
It is fading.
Taking money for something and then not supplying it is theft, isn't it?
My current mood is that Cakewalk's Support is a joke.
If I hadn't already poured so much money into their coffers I'd move to a competitor. May be I should do that in any case?

 
Don't get disheartened,  us Hosts are only here because Cakewalk staff are to busy to spend as much time in the forums as they'd like, and that includes customer support staff.
Unfortunately, we don't have the tools or access to be able to directly help with account issues like yours, we can only send PMs to Bakers to alert them of problems we can't solve.
 
It's also important to separate Cleverbridge from Cakewalk Customer Support.   Cleverbridge are a payment processing company,  it looks in this case like they managed to totally delete Sonar from your account, rather than simply cancelling the monthly payment requirement.  It has happened to a couple of other folk and is easily fixed by Cakewalk Customer Support.
 
I'll send a PM to alert the Bakers, but in the meantime the license on your existing installed Sonar should keep going so you shouldn't loose out.