Helpful ReplyPlease read: Renewal pricing

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Andrew Rossa
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2016/01/07 21:04:15 (permalink)

Please read: Renewal pricing

We'll be officially releasing renewal pricing next week but we have set-up the store to allow for renewals with the correct pricing. Just renew the version you already own (SONAR Artist, SONAR Professional, or SONAR Platinum) and one year of Rolling Updates will be tacked on to your current membership end date, found on your Membership page.
 
Pricing has changed a little based on what we posted last year. The one-time renewal for a SONAR Platinum Rolling Upgrade is now $149 or $14.99/mo. However, now through February 28th, we'll be running a special where customers can purchase it for $99. All other pricing for SONAR Artist and Professional remain the same. 
 
Our original plan was to announce this next week prior to the one-year anniversary, along with a host of new features for 2016. This is still the plan but we wanted to make sure customers trying to renew got the updated price today. In addition, customers who are on monthly payments and have completed a year will get the $14.99/mo price. That change will be made next week as well prior to any renewal dates.
 
For those that purchased it for $149 this month, please contact customer service and we will adjust your price.
 
Thanks for your patience. More exciting information to come next week. And of course we appreciate all the interest and your loyalty over the past years. 2016 is going to be another great year!
 
post edited by Andrew Rossa [Cakewalk] - 2016/02/29 16:07:52
#1
BobF
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Re: Please read: Renewal pricing 2016/01/07 21:09:21 (permalink)
That sounds great, Andrew.  Thanks for the advance info.

Bob  --
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#2
BRainbow
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Re: Please read: Renewal pricing 2016/01/07 21:19:29 (permalink)
Nice, thanks Cakewalk and Gibson.   Who can complain now?  
 
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post edited by BRainbow - 2016/01/07 21:38:59

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#3
Leadfoot
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Re: Please read: Renewal pricing 2016/01/07 21:20:44 (permalink)
Thank you Andrew!
#4
tenfoot
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Re: Please read: Renewal pricing 2016/01/07 21:20:52 (permalink)
Wow - that's a bargain. Thanks Andrew - you guys could not be any more reasonable!

Bruce.
 
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#5
Andrew Rossa
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Re: Please read: Renewal pricing 2016/01/07 21:26:11 (permalink)
No problem. If that new one-time price is now showing up for you, please let me know. I bought it today too and the price was correct :)
#6
Leadfoot
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Re: Please read: Renewal pricing 2016/01/07 21:31:53 (permalink)
It showed up for me. I haven't purchased yet. Gotta wait till payday.
#7
Andrew Rossa
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Re: Please read: Renewal pricing 2016/01/07 21:35:18 (permalink)
I should also mention, you don't need to have your membership expiring to renew. If you want to lock in another year at the special price, you can do it today and it will add one year to your current end date. So for example, if you were ending on June 1, 2016 and you purchased today, your new end date would be June 2, 2017.
 
#8
mixmkr
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Re: Please read: Renewal pricing 2016/01/07 21:38:39 (permalink)
I found the different levels of Sonar, in your above links, all go to the artist renewal only
 
EDIT>..links fine now...sorry for confusion
post edited by mixmkr - 2016/01/07 21:52:00

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#9
Grizzlylip
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Re: Please read: Renewal pricing 2016/01/07 21:44:16 (permalink)
CW
BRainbow
Nice, thanks Cakewalk and Gibson.   Who can complain now?  
 
<----------  (But where's the free Elvis-autographed ES-175?)


Are you challenging me?
 
All cleverness aside, I appreciate CW's standard of business.  Granted, I would have stayed on even if CW had started charging pints of blood to stay subscribed; still, this approach is far more appealing (as he slowly unrolls his sleeve to cover his trembling arm).

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#10
joel77
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Re: Please read: Renewal pricing 2016/01/07 21:58:42 (permalink)
Thank you, Mr. Rossa! I will be renewing my membership (or is it subscription? Actually, I'd call it my prescription! lol)

Joel  Glaser
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#11
Andrew Rossa
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Re: Please read: Renewal pricing 2016/01/07 21:58:55 (permalink)
mixmkr
I found the different levels of Sonar, in your above links, all go to the artist renewal only
 
EDIT>..links fine now...sorry for confusion


I think what was happening was if you clicked on each of the links it would just keep adding to your cart with the first one you clicked on top. Make sure you scroll down to remove any items you don't want. They are all working, I checked beforehand :)
#12
Andrew Rossa
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Re: Please read: Renewal pricing 2016/01/07 22:00:51 (permalink)
joel77
Thank you, Mr. Rossa! I will be renewing my membership (or is it subscription? Actually, I'd call it my prescription! lol)


Subscription stop if you don't pay. You are paying for one year for additional Rolling Updates that you keep :)
 
Thanks for your business in advance.
#13
promidi
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Re: Please read: Renewal pricing 2016/01/07 23:42:49 (permalink)
Andrew Rossa [Cakewalk]
We'll be officially releasing renewal pricing next week but we have set-up the store to allow for renewals with the correct pricing. Just renew the version you already own (SONAR Artist, SONAR Professional, or SONAR Platinum) and one year of Rolling Updates will be tacked on to your


You might want to correct the Platinum hyperlink to point to https://www.cakewalk.com/My-Account/Login?ReturnUrl=cart:153207   (You have that last 7 as a 9 which points to Artist)

....And damn, I should have waited (I'll probably have to take it on the chin).......  In late December 2015, I paid a bit more for Sonar Platinum renewal than what it's showing for me above....

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#14
Andrew Rossa
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Re: Please read: Renewal pricing 2016/01/07 23:50:07 (permalink)
promidi
Andrew Rossa [Cakewalk]
We'll be officially releasing renewal pricing next week but we have set-up the store to allow for renewals with the correct pricing. Just renew the version you already own (SONAR Artist, SONAR Professional, or SONAR Platinum) and one year of Rolling Updates will be tacked on to your


You might want to correct the Platinum hyperlink to point to https://www.cakewalk.com/My-Account/Login?ReturnUrl=cart:153207   (You have that last 7 as a 9 which points to Artist)

....And damn, I should have waited (I'll probably have to take it on the chin).......  In late December 2015, I paid a bit more for Sonar Platinum renewal than what it's showing for me above....


Indeed you are correct. Fixed. Contact support and we'll square you away with the right price.
#15
Tom Riggs
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Re: Please read: Renewal pricing 2016/01/08 01:54:18 (permalink)
Sounds good. It's a shame this information was not available when I purchased it for $149.00 a could of days ago.

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#16
Karyn
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Re: Please read: Renewal pricing 2016/01/08 05:57:08 (permalink)
Tom Riggs
Sounds good. It's a shame this information was not available when I purchased it for $149.00 a could of days ago.


Contact Customer Support and it'll be fixed for you Tom.

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#17
BobF
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Re: Please read: Renewal pricing 2016/01/08 08:54:34 (permalink)
Andrew Rossa [Cakewalk]
I should also mention, you don't need to have your membership expiring to renew. If you want to lock in another year at the special price, you can do it today and it will add one year to your current end date. So for example, if you were ending on June 1, 2016 and you purchased today, your new end date would be June 2, 2017.




I'll ask before somebody else does.  How many years can I add with multiple purchases now?  Not that it is something I'm planning to do unless I find a wealthy uncle out there somewhere :)

Bob  --
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#18
werewindle
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Re: Please read: Renewal pricing 2016/01/08 10:06:09 (permalink)
Original membership showed expiry on 23/1/2016 have just added one year and now saying expiry on 7/1/2017 I seem to have lost 14 days of membership?
#19
werewindle
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Re: Please read: Renewal pricing 2016/01/08 10:07:30 (permalink)
Ignore last post it seems to be saying 7/2/2017 so I am not complaining as I have gained a few weks
#20
Karyn
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Re: Please read: Renewal pricing 2016/01/08 10:12:36 (permalink)
werewindle
Ignore last post it seems to be saying 7/2/2017 so I am not complaining as I have gained a few weks


There is a built in 14 day "buffer",  mostly so that monthly customers don't instantly revert to demo mode if there's a technical issue with their payment...

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#21
SimpleM
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Re: Please read: Renewal pricing 2016/01/08 11:15:30 (permalink)
Andrew Rossa [Cakewalk]
I should also mention, you don't need to have your membership expiring to renew. If you want to lock in another year at the special price, you can do it today and it will add one year to your current end date. So for example, if you were ending on June 1, 2016 and you purchased today, your new end date would be June 2, 2017.


Actually, when I went to renew, it sent me to paypal to "pay".  So now in my account, I have a payment made on 12-28, (effectively my last for last years subscription since I started 1-28-15) instead of "tacking it on" to the erst-wise 1-28-16 natural expiration date.

I assumed this post meant that the regularly scheduled monthly payments to cleverbridge would just continue.  I had a tough time getting it set up for them to reoccur when I subscribed and I don't want to go back down that road if possible and while I know it is only 20 days until it naturally ends, I HAVE already paid to the 28th. 

I am thinking I will wait till 1-20 something to renew since it is not working as advertised.
#22
Snehankur
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Re: Please read: Renewal pricing 2016/01/08 11:19:40 (permalink)
BobF
Andrew Rossa [Cakewalk]
I should also mention, you don't need to have your membership expiring to renew. If you want to lock in another year at the special price, you can do it today and it will add one year to your current end date. So for example, if you were ending on June 1, 2016 and you purchased today, your new end date would be June 2, 2017.




I'll ask before somebody else does.  How many years can I add with multiple purchases now?  Not that it is something I'm planning to do unless I find a wealthy uncle out there somewhere :)


GREAT QUESTION
#23
Andrew Rossa
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Re: Please read: Renewal pricing 2016/01/08 12:26:09 (permalink)
SimpleM
Andrew Rossa [Cakewalk]
I should also mention, you don't need to have your membership expiring to renew. If you want to lock in another year at the special price, you can do it today and it will add one year to your current end date. So for example, if you were ending on June 1, 2016 and you purchased today, your new end date would be June 2, 2017.


Actually, when I went to renew, it sent me to paypal to "pay".  So now in my account, I have a payment made on 12-28, (effectively my last for last years subscription since I started 1-28-15) instead of "tacking it on" to the erst-wise 1-28-16 natural expiration date.

I assumed this post meant that the regularly scheduled monthly payments to cleverbridge would just continue.  I had a tough time getting it set up for them to reoccur when I subscribed and I don't want to go back down that road if possible and while I know it is only 20 days until it naturally ends, I HAVE already paid to the 28th. 

I am thinking I will wait till 1-20 something to renew since it is not working as advertised.




If you went and bought an annual right now, you will not lose any days. I will tack a year on to your end date. So you don't need to wait or you can if you want.
#24
skinnybones lampshade
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Re: Please read: Renewal pricing 2016/01/08 16:30:45 (permalink)
This is super! Thank you so much for the great customer service and consideration - it's very much appreciated :)
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Re: Please read: Renewal pricing 2016/01/08 16:50:27 (permalink)
Having just bought a yearly membership, will I now have to cancel my monthly payments so that I don't have concurrent subscriptions?

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#26
Andrew Rossa
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Re: Please read: Renewal pricing 2016/01/08 16:57:47 (permalink) ☄ Helpfulby RSMCGUITAR 2016/01/08 17:23:01
RSMCGUITAR
Having just bought a yearly membership, will I now have to cancel my monthly payments so that I don't have concurrent subscriptions?


Yes. You will need to cancel it. You can do it on your My Account page too.
#27
SimpleM
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Re: Please read: Renewal pricing 2016/01/08 20:29:49 (permalink)
Andrew Rossa [Cakewalk]
SimpleM
Andrew Rossa [Cakewalk]
I should also mention, you don't need to have your membership expiring to renew. If you want to lock in another year at the special price, you can do it today and it will add one year to your current end date. So for example, if you were ending on June 1, 2016 and you purchased today, your new end date would be June 2, 2017.


Actually, when I went to renew, it sent me to paypal to "pay".  So now in my account, I have a payment made on 12-28, (effectively my last for last years subscription since I started 1-28-15) instead of "tacking it on" to the erst-wise 1-28-16 natural expiration date.

I assumed this post meant that the regularly scheduled monthly payments to cleverbridge would just continue.  I had a tough time getting it set up for them to reoccur when I subscribed and I don't want to go back down that road if possible and while I know it is only 20 days until it naturally ends, I HAVE already paid to the 28th. 

I am thinking I will wait till 1-20 something to renew since it is not working as advertised.




If you went and bought an annual right now, you will not lose any days. I will tack a year on to your end date. So you don't need to wait or you can if you want.


Actually, I went and re-upped for the monthly and it wanted to charge me 14.95 right then even though I still have an active month till the 28th of Jan...
#28
jayson
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Re: Please read: Renewal pricing 2016/01/09 00:47:44 (permalink)
Will we be able to purchase annual renewals from 3rd party online stores? 
 
Cheers,
 
jayson
#29
Karyn
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Re: Please read: Renewal pricing 2016/01/09 06:09:02 (permalink)
SimpleM
Actually, I went and re-upped for the monthly and it wanted to charge me 14.95 right then even though I still have an active month till the 28th of Jan...

There's no need to 're-up' a monthly.  Do nothing and it'll continue as before (hopefully at the correct price...  CHECK IT, if its wrong, complain.  But not to me..)

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