Helpful ReplyPlease read: Renewal pricing

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Slenderhead
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Re: Please read: Renewal pricing 2016/05/27 13:55:27 (permalink)
I'm confused by the upgrade / store options... followed upgrade path from X1, went straight onto monthly with Platinum. Have been on monthly rolling for 15 months. Now i don't know whether the option i'm seeing in the store of £118 'PAY ONE TIME' is 'lifetime updates' or whether it's just for another 12 months?
 
If anyone can advise would be much appreciated.
regards

Sonar Platinum / X3e, Windows 7 64bit, Intel Pentium G630 2.7GHz, 8GB RAM, Audient iD22, Rokit 5's, Korg nanoKONTROL2, Evolution MK-449C, Lots of unfinished Projects, Some Battered Old Cheap Guitars and borrowed mics...
#61
scook
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Re: Please read: Renewal pricing 2016/05/27 14:02:23 (permalink)
The lifetime option is a special link sent by e-mail. I believe it was only sent to SONAR Platinum users who purchased SONAR Platinum last year and renewed using the one-time purchase option earlier this year. There will be an announcement for everyone else June 1st.
post edited by scook - 2016/05/27 14:28:53
#62
Slenderhead
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Re: Please read: Renewal pricing 2016/05/27 14:25:25 (permalink)
Thanks scook.
 
At the time of upgrading to platinum, my understanding was that 'buy one-time' and the 'monthly' rolling were just two options of the same thing. I didn't realise that buying up-front showed more loyalty to the product. Am pretty disapointed if that's the case as i would have bought outright. By going monthly have ended up paying more too which i didn't mind, was just convenient at the time... Oh well. 
Thanks again.

Sonar Platinum / X3e, Windows 7 64bit, Intel Pentium G630 2.7GHz, 8GB RAM, Audient iD22, Rokit 5's, Korg nanoKONTROL2, Evolution MK-449C, Lots of unfinished Projects, Some Battered Old Cheap Guitars and borrowed mics...
#63
scook
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Re: Please read: Renewal pricing 2016/05/27 14:33:59 (permalink)
the current lifetime upgrade promotion is not a matter of loyalty but a matter of current investment in SONAR Platinum. The users offered the promotion in advance of June 1st have already purchased 2 years of SONAR Platinum.
#64
Slenderhead
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Re: Please read: Renewal pricing 2016/05/27 15:06:40 (permalink)
ah... ok, that makes a bit more sense.
Still, i wish i'd not gone monthly now, as i'd be better off wouldn't I if i'd subscribed 1 year up front... Wouldn't have been a problem to do that, just that i went monthly for convenience.
Roll on mystery announcement then... i've rolled for 16 months and would have paid the extra months to have gotten an offer like that.
The sudden mixed messages and confusing upgrade paths all feels a bit cloak and dagger which is a shame because i love the product. 
Cheers scook anyway. 

Sonar Platinum / X3e, Windows 7 64bit, Intel Pentium G630 2.7GHz, 8GB RAM, Audient iD22, Rokit 5's, Korg nanoKONTROL2, Evolution MK-449C, Lots of unfinished Projects, Some Battered Old Cheap Guitars and borrowed mics...
#65
arressen
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Re: Please read: Renewal pricing 2016/06/01 13:33:20 (permalink)
I only upgraded Studio X3 to Professional less than 5 weeks ago, and I find out now I could have saved that cost and got a deal on Platinum with Lifetime Updates by staying on the older version.
 
There again, I'm really not clear what the right price is.  The Cakewalk store informs me that the price is 420gbp... massively above the advertised 299usd upgrade pricing, even with VAT.
#66
anydmusic
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Re: Please read: Renewal pricing 2016/06/06 15:59:52 (permalink)
I have a similar problem with the pricing having upgraded two weeks before the renouncement I submitted a ticked last Wednesday and am waiting for a response. I'm guessing from the posts here that they have had a lot of questions about this offer.
#67
cowboydan
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Re: Please read: Renewal pricing 2016/06/20 04:46:27 (permalink)
Sorry wrong page.

Danny
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#68
arressen
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Re: Please read: Renewal pricing 2016/06/21 15:34:03 (permalink)
anydmusic - did you get any response on the pricing question? Thanks
#69
Joey Adams [Cakewalk]
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Re: Please read: Renewal pricing 2016/06/27 10:21:44 (permalink)
arressen, make sure you're logged in. The price in GBP is 199 for you.
#70
arressen
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Re: Please read: Renewal pricing 2016/06/27 10:56:37 (permalink)
Thanks Joey.  I think my earlier comment was during the time when Cakewalk were rolling out the new offer, and there were some problems with the pricing rules, which have been resolved now. I do now see the offer price as 238.80GBP (which is the 199 plus VAT @ 20%).
 
I've already decided not to go ahead with doing this. In part that is because I don't find the pricing attractive - I had already paid for an upgrade (and 12 months' of updates) just a few weeks before this deal was announced, and the offer pricing took no account of that. I can get one-off upgrades over the coming years without spending the money up front.
 
In addition, I am really concerned about the level of support, or more to the point the lack of it. I have had multiple crashes, one of which has been reported and passed to development but I still have no idea what is happening with it. I have two more that were supposedly reported (I have the email confirmations from Cakewalk) but they are not listed on the "My Problem Reports" page, and nobody has attempted to follow up.
 
If I have to spend 238.80 right now, quite honestly my best bet would be on a competitor's product.
#71
Drocket
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Re: Please read: Renewal pricing 2016/06/28 01:21:47 (permalink)
arressen
Thanks Joey.  I think my earlier comment was during the time when Cakewalk were rolling out the new offer, and there were some problems with the pricing rules, which have been resolved now. I do now see the offer price as 238.80GBP (which is the 199 plus VAT @ 20%).
 
I've already decided not to go ahead with doing this. In part that is because I don't find the pricing attractive - I had already paid for an upgrade (and 12 months' of updates) just a few weeks before this deal was announced, and the offer pricing took no account of that. I can get one-off upgrades over the coming years without spending the money up front.
 
In addition, I am really concerned about the level of support, or more to the point the lack of it. I have had multiple crashes, one of which has been reported and passed to development but I still have no idea what is happening with it. I have two more that were supposedly reported (I have the email confirmations from Cakewalk) but they are not listed on the "My Problem Reports" page, and nobody has attempted to follow up.
 
If I have to spend 238.80 right now, quite honestly my best bet would be on a competitor's product.


Hi arressen,
 
I haven't read through all the posts so someone may have suggested it, but I got my lifetime upgrade through Audiodeluxe, currently it is $168 US which is roughly £128 GBP.
 
Andrew.
#72
arressen
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Re: Please read: Renewal pricing 2016/06/28 05:43:16 (permalink)
Thanks for that Andrew, but the price Joey quoted is correct for my specific upgrade. My objection is that I had already upgraded from X3 just a few weeks before the announcement, but the pricing takes no account of that fact. If I had not upgraded I would still be paying 238.80GBP for this upgrade now, so the money I have already spent is effectively wasted.
#73
Mike Real
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Re: Please read: Renewal pricing 2016/07/03 12:26:26 (permalink)
Im wondering if anybody has had a similar experience. Customer support is not responsive for a 4 months (email). I emailed the following today:

Heloooo, my name is mike. I have a sonar platinum subscription ( or I did ). I was paying 49.99 a year. ten months later I was offered a promotion of some sort. on 1-17-16 I made a one time payment of $99 that was marked down from a $525 price tag. 3-27-16 is my year anniversary for my subscription for sonar platinum. I noticed my payment from 49.99 has dropped down to 14.99 per month. I emailed numerous times and tried calling but I get no answers. Instead I get offers to buy more stuff at 15% off from your cakewalk store for my inconvenience. I simply was asking what the one time payment of $99 was for. I was under the impression that the one time payment of $99.99 was paying for the next year of my subscription? on 6-30-16 I am now receiving a refund on 6 payments and my subscription is now in demo mode. I never cancelled my subscription and am very confused as to why there is absolutely no communication on your part. Now I am assuming I have to start my subscription over and pay full rate of 49.99 for a year again?!
 
Im hoping I might be able to get  an answer to what I was paying for. I am pretty sure that after paying the one time $99 replaced the 14.99/mo. payment. 
 
to add to my confusion... although it says Im in demo mode. I do not notice any limitations. what are the limitations of the demo versions if there are any?
post edited by Mike Real - 2016/07/03 12:49:07
#74
scook
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Re: Please read: Renewal pricing 2016/07/03 12:50:22 (permalink)
You are still responsible for canceling the monthly payment plan. This can be done by using the link provided on the billing from Cleverbridge.
 
Demo mode usually means data will not be saved. Demo mode should not happen if you have a full license to SONAR.
#75
Mike Real
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Re: Please read: Renewal pricing 2016/07/03 13:07:33 (permalink)
scook
You are still responsible for canceling the monthly payment plan. This can be done by using the link provided on the billing from Cleverbridge.
 
Demo mode usually means data will not be saved. Demo mode should not happen if you have a full license to SONAR.




oh,, i didnt know i had to cancel the monthly after that. i wish they would have told me that.
 
Its in demo mode and I am still able to save the project and export it without any issues.
#76
scook
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Re: Please read: Renewal pricing 2016/07/03 13:13:58 (permalink)
It is not to late to cancel the old payment plan. Did you make any additional payments after taking advantage of the promotion?
#77
Mike Real
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Re: Please read: Renewal pricing 2016/07/03 13:30:01 (permalink)
yes. but it looks like they refunded me those payments. but it cancelled my subscription or something and now sonar is in demo mode because of whatever they did
 
#78
scook
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Re: Please read: Renewal pricing 2016/07/03 13:37:11 (permalink)
OK, that is fixable. Might not be today though. I will follow up on it.
#79
Mike Real
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Re: Please read: Renewal pricing 2016/07/17 12:12:57 (permalink)
scook
OK, that is fixable. Might not be today though. I will follow up on it.


was wondering if you had a chance to follow up.... I am not sure what i need to do since cakewalk is non responsive to emails or phone calls
#80
scook
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Re: Please read: Renewal pricing 2016/07/17 12:27:02 (permalink)
I did twice but received no acknowledgement from CW staff.
#81
Joey Adams [Cakewalk]
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Re: Please read: Renewal pricing 2016/07/19 10:32:06 (permalink)
Sorry for the delay - you're all set
#82
marlin.allen7@gmail.com
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Re: Please read: Renewal pricing 2017/04/05 00:46:07 (permalink)
Well; Now old users aren't being helped in kind, (pre Gibson , x2 x3 and previous), That sucks drastically and shows how money grubbing this new Sonar is. As Well as now we pay for yearly updates, The Old Sonar ,gave you updates. Money lovers like to punish us for there profit margin and using there product.... what a bunch of low lifes !!!
#83
RSMCGUITAR
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Re: Please read: Renewal pricing 2017/04/05 06:07:53 (permalink)
Its true. Apparently the moon landings are fake too!
/sarcasm

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#84
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