FM
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/04 11:35:31
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Kamikaze
What's the other Pro Channel module you have?
I checked now and I could only test the EQ and could not find any other Pro Channel modules. Problem still persists. Thank you for confirming the problem also exists on other Pro Channel modules. Are you also using Logitech wireless input devices? (PS..I dont have trouble adjusting the bundled Softube plugins, only the Pro Channel)
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/04 11:40:46
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FM
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/04 11:55:04
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Kamikaze I can confirm the problem also affects my master and other faders. 
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/04 12:03:23
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If you go to any VSTs, I'm guessing they are problem free? It's just things that add those 4 white corners when you select them that act erratically?
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FM
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/04 12:04:47
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Kamikaze
If you go to any VSTs, I'm guessing they are problem free? It's just things that add those 4 white corners when you select them that act erratically?
Thats correct, other VST's I have tested are problem free.
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/04 12:10:34
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Splat
Nobody has specifically reproduced the issue and no posts for 3 weeks now.
So throwing into Sonar forums to see if anybody else has it.
Note a workaround has been posted by the OP.
So I can reproduce and we both share related symptoms that go even further than or originally reported and are easily definable. What happens now, does it get moved back or do we have to contact Cake?
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FM
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/04 12:18:06
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Kamikaze
Splat
Nobody has specifically reproduced the issue and no posts for 3 weeks now.
So throwing into Sonar forums to see if anybody else has it.
Note a workaround has been posted by the OP.
So I can reproduce and we both share related symptoms that go even further than or originally reported and are easily definable. What happens now, does it get moved back or do we have to contact Cake?
Thats a good idea. This bug is quite severe imo and currently I am not even using my Pro Channel modules anymore. About three months ago I submitted a bug report but since have gotten no reply. Please consider also submitting a bug report indicating it also affects faders and not only Pro Channel modules. Also that the bug is reproducible across many input devices (wired and wireless mouses). Maybe with more bug reports on this something will happen.
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/04 23:07:49
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I've reported this. Did you get a CWBRN number from them. Can you put it in the title if you did.
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/05 14:45:02
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OK FM, can you see if this works for you, you may be happy with it, t works for me but I am not happy about the consequences. Had a reply from Cake advising to look at this page. https://www.cakewalk.com/Support/Knowledge-Base/2007013377/Faders-and-Knobs-Do-Not-Move-Smoothly Now whilst this works, it makes everything tiny. It says "If the sizing options are set to anything above “Smaller” or 100%, they will cause these abnormal graphical behaviors in Cakewalk software" At standard I get problems, at smaller it works, but leaves everything tiny. It then recommends reducing the monitor resolution.But I bought a full HD Laptop Screen on Cakewalks recommendation. http://www.cakewalk.com/Support/Knowledge-Base/2007013383/SONAR-Platinum-Professional-Artist-System-Requirements"Monitor Resolution: 1280x800 (1920 x 1080 recommended)" I've asked for more details on why this affects only one set of controllers and not the other (White corner selected vs. no marker selected) and why Prochannel is the exception in that you can right click select and left click hold and move.
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scook
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/05 15:09:13
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Thanks for putting up the knowledge base article, did not know it existed. The screen resolution/mouse problem is not new which is why I posted the question in msg #8.
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/05 22:06:51
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scook
Are you using a display setting other than the default in the Windows Control Panel > Appearance and Personalization > Personalization > Display Settings?
Yeah, because I was using the default setting, then to me this is a bug. I can only get it to work with 'smaller', but would prefer to stay on default. Having to fudge this by setting 'smaller' then reducing my FULL HD (Cakewalk recommended) to a lower res just to get the sizing back to default is a workaround, and I think this should be fixed. The key to this I believe is acknowledging that the problem lies with certain controllers, i.e those the indicate they have been selected (Four white corners). That within Prochannel only a couple of Cakewalk plugs are affected, whilst none cakewalk plugs are not affected. Surely this should make identifying the problem easier to fix. Look at how the ones that work, work and apply this coding to those that don't. Pro Channels that Work Boz +10dB and Dog Breverb and ReMatrix Saturation knob Tape Emulator Console Emulator Pro Channels that don't work (for me) as expected Quad EQ (This shows a further exception in the right click select, left hold works) Compressor Tube FX Chain (This is affecting Track and Console view as well, but I wanted to show the inconsistency applies in the same ProChannel veiw, so should be identifiable) Outside of ProChannel I can use the Scroll wheel, and in Quad EQ (right click and left hold), but leave no options control the Compressor.
post edited by Kamikaze - 2015/03/05 22:38:56
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/05 22:41:39
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Weird, when I posted post 39 at about 3am here, I swear there was a suggestion from Craig asking is Read Automation was affecting this and to try turning off. But I can't see that post. Maybe I made that up, or am crossed threads, but in case that comment has simply vanished.
Turning off Re-Automation doesn't help
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hanstheman
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/06 13:39:39
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For me it only works if I go with the smallest text size on a HD 1920 x 1080 brand new laptop!
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/06 23:53:10
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Feeling fobbed of by Cakwalk's response
"On Windows 8, Smaller is equal to 100% and larger is a percentage higher than 100. If reducing this setting makes it difficult to read what’s on your screen, try decreasing your graphic resolution in Control Panel > Display > Adjust Resolution. The minimum recommended resolution for SONAR and Music Creator 6 Touch is 1280x800"
On windows 8, "smaller" is not the Windows recommended setting.
I've asked for feedback on why this only affect cakewalk ProChannels and none of the 3rd Party developed stuff. This is a bug to me and the fact they can look at the 3rd part plugs and see why their own are faulty, means this bug can be fixed and I should not be doing a workaround.
I PM'd Hanstheman yeatserday and we are both having the same problems running FUll HD (as recommended by Cakewalk) on Normal resolution (as recommended by Windows) on Laptops. These Laptops are becoming more the common, and smaller makes the screen detail very small on a 15.6" screen.
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Kamikaze
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pwalpwal
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/07 08:04:04
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there's definitely something unusual/non-standard about the skylight ui... i remember when i first booted x1, it loaded so slowly i could see the new/skylight stuff being drawn over the top of the old/pre-x ui, particularly the previously-known-as "loop explorer" being re-skinned as the browser... maybe it still works this way, and if you're not using the "preferred" cakewalk resolution ui elements get "out of sync" (fwoabw)?
/speculation
good luck!
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Anderton
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/07 09:49:07
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Kamikaze
Weird, when I posted post 39 at about 3am here, I swear there was a suggestion from Craig asking is Read Automation was affecting this and to try turning off. But I can't see that post. Maybe I made that up, or am crossed threads, but in case that comment has simply vanished.
Turning off Re-Automation doesn't help
I deleted it because after reading about the size change aspect, I realized the automation had nothing to do with the issue so didn't want to confuse matters...but no, you weren't imagining things!
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/07 10:22:30
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Thank Criag.
What's the next best step then? I believe I have demonstrated this is a bug, and a fixable one by looking at why non cakewalk stuff is working, and cakewalk stuff is not. And three users can replicate the results.
I kind of feel this isn't being taken seriously, because there is a poor workaround and and we are in the minority.
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Anderton
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/07 10:33:14
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Kamikaze
Thank Criag.
What's the next best step then? I believe I have demonstrated this is a bug, and a fixable one by looking at why non cakewalk stuff is working, and cakewalk stuff is not. And three users can replicate the results.
I know nothing about coding. But I highly doubt that it's a bug in the conventional sense of the word. It may be that Cakewalk uses some particular way of implementing graphics that others do not, and the limitations revealed themselves only when Windows implemented the slider for changing size of all items. I've seen this kind of thing happen before, e.g., M-Audio did some plug-ins a long time ago that implemented graphics differently from others and didn't work with certain graphics cards. My gut feeling is that this isn't a trivial change, and the graphics in SONAR work correctly within the context of how SONAR creates its graphics...but maybe someone from Cakewalk can chime in.
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/07 10:39:09
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Just focusing on the ProChannel, and forgetting the console view and track view (and being mouse wheel works in those views, so provides something more usable), I can' understand how those making ProChannel Modules can make it work in Default sizing, but Cake can't. Surely they are making them to Cakes protocol?
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Anderton
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/07 15:37:08
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Kamikaze
Just focusing on the ProChannel, and forgetting the console view and track view (and being mouse wheel works in those views, so provides something more usable), I can' understand how those making ProChannel Modules can make it work in Default sizing, but Cake can't. Surely they are making them to Cakes protocol?
Again, I really don't know the intricacies of coding. But maybe Cakewalk can benefit from how others handle their ProChannel modules.
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Kamikaze
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Re: Prochannel Knobs Stuck and Difficult to Adjust
2015/03/09 07:34:16
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Ok so in this thread http://forum.cakewalk.com/Controlling-Knobs-and-Faders-with-QWERTY-Keyboard-m3188536.aspx I found out what those four white corners represent,  that is the control is 'in focus'. When a control is 'in focus', you can use the plus and minus keys to move (except for the QUAD EQ flyout which doesn't respond for some reason, along with the PC QUAD shelving slope with just the minus button working). The + and - are consistent no matter the display sizing. This means on the default setting, the PC Tube and Compressor have a workaround (the Quad EQ too (except that shelving slope) but that had the right click/left click workaround that Tube and Comp didn't) I've now pinned the control panel's Display option to my task bar, so I can jump between scaling. This is useful as the Applied Acoustics Systems Plug-in are tiny on Cakewalks 'smaller' recommendation, but much more usable on a 150% setting. I now know why Cakewalk say the smaller in Windows 8 is the 100% setting, despite not being Windows recommended. On this screen  If you tick 'let me choose one scaling level for all my displays', the screen states smaller is 100%. The main screen that is usable for touch screen is the Console view. If I was to get a second screen I'd hang it above my Laptop, with that showing other views, and the laptop being reachable, the Console View. But at the 'smaller' setting, it makes the touchscreen really tricky.
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