SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ

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metal_bassist
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 18:52:25 (permalink)
The store personnel had time to go back and charge me a second time for a product I paid for several hours ago:) I guess that's what I get for complaining about the store... or does it just validate my complaint. I guess I can contemplate that while I wait for the fabled email.



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metal_bassist
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 18:53:13 (permalink)
The store personnel had time to go back and charge me a second time for a product I paid for several hours ago:) I guess that's what I get for complaining about the store... or does it just validate my complaint. I guess I can contemplate that while I wait for the fabled email.



DAW: SX3ePE / Win8.1pro x64 / i7-4770K / Z97 Extreme6 / 16GB G.Skill DDR1600 / Samsung XP941 / Intel 730 240GB Audio Drive / Kingston V300 Series SSD x2 / Hitachi 2TB ext (Backups) / EVGA GeForce 1GB GTX460 SE
 
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metal_bassist
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 18:53:57 (permalink)
Whoops!!!

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metal_bassist
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 18:54:51 (permalink)
Look I charged you guys twice!!!

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MoodyB
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:06:22 (permalink)
metal_bassist


The store personnel had time to go back and charge me a second time for a product I paid for several hours ago:) I guess that's what I get for complaining about the store... or does it just validate my complaint. I guess I can contemplate that while I wait for the fabled email.

Did you have 2 entries listed in your account on the Cakewalk store ?


If so, I'll need to check my bank balance as I had the 8.5 upgrade listed twice on mine, on the 6th of Dec & the 7th.
Korg
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:10:28 (permalink)
here it is 6:10 pm and no email ?? what gives


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wormser
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:10:59 (permalink)
Nada here on east coast.....

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Seth Perlstein [Cakewalk]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:12:57 (permalink)
Emails have been sent out, but they take time to leave our massively overloaded server and then to hit your inbox. Thanks for your patience.
wormser
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:13:35 (permalink)
Seth Perlstein [Cakewalk
]

Emails have been sent out, but they take time to leave our massively overloaded server and then to hit your inbox. Thanks for your patience.


Thanks Seth!


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Seth Perlstein [Cakewalk]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:21:13 (permalink)
I'd take all the credit, but there's a Sticky which explains the situation

http://forum.cakewalk.com/tm.aspx?m=2150413
Korg
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:21:29 (permalink)
Seth Perlstein [Cakewalk
]

Emails have been sent out, but they take time to leave our massively overloaded server and then to hit your inbox. Thanks for your patience.


Thank you Seth, its hard to be patient when you've been counting the minutes since you made the decision to get the upgrade and then have to wait another whole day and a half.  Sorry to complain, I'm just anxious.


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Brandon Ryan [Roland]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:24:28 (permalink)
Korg,

I can totally understand. I'd be chomping ta the bit too and have been in similar situations before.

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Seth Perlstein [Cakewalk]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:24:39 (permalink)
Korg,

I know, and I'm the same way. I feel your pain and am truly sorry that you don't have X1 loaded and rockin' in your DAW right now.

Hopefully you and everyone else who has been waiting will see your emails in the coming hours.

Thanks again for your patience.
metal_bassist
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:30:24 (permalink)
MoodyB


metal_bassist


The store personnel had time to go back and charge me a second time for a product I paid for several hours ago:) I guess that's what I get for complaining about the store... or does it just validate my complaint. I guess I can contemplate that while I wait for the fabled email.

Did you have 2 entries listed in your account on the Cakewalk store ?


If so, I'll need to check my bank balance as I had the 8.5 upgrade listed twice on mine, on the 6th of Dec & the 7th.


No. I ordered over the phone. Lars Wicklund gave me the total of $29.99USD. It took about one hour to show up on my account. A few hours later - double charged.

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Korg
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:31:56 (permalink)
thanks guys and Merry Christmas... you know I'm gonna produce a number one album with X1Pro.. just thought I'd give an advance notice


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Synthetic Faith
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:33:07 (permalink)
Q: Should I wait to download SONAR X1 when the volume of people will be less?
A: No. We have revamped the download system to scale up if required to handle the volume. The amount of people downloading SONAR X1 will not affect your download time.

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Really?
Seth Perlstein [Cakewalk]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:36:18 (permalink)
metal_bassist


MoodyB


metal_bassist


The store personnel had time to go back and charge me a second time for a product I paid for several hours ago:) I guess that's what I get for complaining about the store... or does it just validate my complaint. I guess I can contemplate that while I wait for the fabled email.

Did you have 2 entries listed in your account on the Cakewalk store ?


If so, I'll need to check my bank balance as I had the 8.5 upgrade listed twice on mine, on the 6th of Dec & the 7th.


No. I ordered over the phone. Lars Wicklund gave me the total of $29.99USD. It took about one hour to show up on my account. A few hours later - double charged.


Metal Bassist,

I'm sorry to hear that you got double charged on your order. I'm actually going through a similar situation with a major retailer who is supposed to be the best place to buy things at, so I know how it feels to wait for a mis-charge to get rectified.

Lars is an outstanding Customer Service rep and I'm sure he didn't double charge you on purpose. And I'm sure they're far too busy dealing with phone calls and emails to monitor the forum right now, so I'll go ahead and send him an email on your behalf letting him know the scenario.

If you can PM me any pertinent order information like order number and your email address, that would probably help him resolve this issue as quickly as possible.

post edited by Seth Perlstein [Cakewalk] - 2010/12/08 19:37:23
metal_bassist
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:53:19 (permalink)
I got the email a little while ago. It said to wait 24-48 hours... But the the server is so overloaded it's useless for me and many others. Plus, I feel even worse now that I know I have been charged twice for the physical kit. Now I'm stuck calling the damn store again tomorrow so they can fix their mistake. Lousy day for me. I think I paid for 8.5 on the 2nd or 3rd of Nov. I end up one of the last to get an email, and once I did I can't even get to a download page, let alone download it. Besides, I have HughesNet and could probably never get the DL, but it's the principle of the thing I guess, since I know I have to have the phys kit.

My first purchase from CW was in 1997, PA6. 13 years of loyalty, so I hope this does not fall on deaf ears. So here it is:

I don't like to complain about the store, but last month when I paid for 8.5 I had to call 3 times over the next several days just to get it physically shipped out to me. Things like that make me angry. I expect no better this time. I am a track number person. When I buy online I usually get one fast. Maybe I'm spoiled, but I expect it as part of customer service. The poor store needs an overhaul. I now have a hundred bucks for 8.5, another 30 for the 8.5 phys kit, 30 for the X1 phys kit, and another 30 for a mysterious X1 phys kit I never ordered. $190 upgrade (so far).

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metal_bassist
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 19:54:20 (permalink)
Thanks Seth. I appreciate that.

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Korg
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 20:14:21 (permalink)
its nearly 7:15 now..no email..


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Korg
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 20:25:42 (permalink)
how do I know if maybe they left me off the list?  is there any way to check on that?



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Korg
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 20:49:09 (permalink)
7:45 no email


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Korg
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 21:12:03 (permalink)
am I the only one who hasn't seen an email?  almost 8:15 cst


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mountaincruz
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 21:13:38 (permalink)
I got the email and, as per the email instructions, "purchased" the free upgrade through Cakewalk's store (for $0.00). I am now downloading the upgrade and it seems to be downloading pretty quickly (I'm getting 1.8MB/sec using Firefox).
 
The hardest part was "purchasing" the upgrade through the store. The store was way, way overloaded and it took me about 25 minutes to make the purchase. Some of the page updates took 10 minutes or more of waiting. However, patience persevered and it all worked.

Cheers!

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Korg
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 21:20:17 (permalink)
that is great! mountaincruz

still no email here


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wormser
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 21:24:24 (permalink)
Korg


that is great! mountaincruz

still no email here


You're in good company.....

Me!!!

21:23 here on East Coast, no email.. (I'm not whining!!! Just anxious!!!)


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hillsc
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 21:25:02 (permalink)
The hardest part was "purchasing" the upgrade through the store. The store was way, way overloaded and it took me about 25 minutes to make the purchase. Some of the page updates took 10 minutes or more of waiting. However, patience persevered and it all worked.


That's where I'm at now. The email said, "we recommened you wait 24-48 hours to download your free upgrade" which is bothersome based on the FAQ from earlier, "Q. Should I wait to download SONAR X1 when the volume of people will be less? A: No. We have revamped the download system to scale up if required to handle the volume. The amount of people downloading SONAR X1 will not affect your download time."

I realize the store and the CDN are two different things, but what's the point in upgrading the airplanes when the airport's front door is only six inches tall?  :)

Oh, hey! My store page painted! brb . . .
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 21:25:05 (permalink)
takes about 2 seconds to send an email... c'mon


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wormser
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 21:30:47 (permalink)
Korg


takes about 2 seconds to send an email... c'mon


I got a feeling that post I made over in the Nuendo forum is coming back to haunt me :)

Only kidding!

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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 21:36:47 (permalink)
I still have no e-mail either. Maybe I was left off the list. Korg, I wish we could verify that we were on that list.

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