Korg, hang in there buddy!

thanks friend

Korg


takes about 2 seconds to send an email... c'mon

I'm in the same boat Korg...no email. I fail to see how it takes so much time to send emails-merely bytes of information. It doesn't make any sense at all.

Lets do a little calculation...Emails were supposedly sent hours ago. If each email is 200 bytes in size and they sent out say...20000 emails, that's a total of 4 mb...which is diddly squat. Even the busiest of servers could manage that. Now, if cakewalk is send out emails with big fancy pictures of X1 that could change the bandwidth issue considerably. Why they would do something as inefficient as that is beyond me, so I'm thinking they did the right thing and sent out text-only emails...so, what's the hold-up here?
We want some answers. Sending out emails has nothing to do with getting into the store, so saying the store is overloaded isn't holding much weight. Something's up.

Got my email in the 6:00 batch..About 70%  completed.  Took forever to login, but it's downloading.  Will have to install tomorrow night.  Serial numbers came in after the download started.  No crashes, seems to be moving along.

I have a feeling that those of us who still have no e-mail are not going to get an e-mail tonight at all. I hope that I get my e-mail before the end of business Friday.

Yeah everyone's trying to figure out what's going on lol

Korg


looks like there's almost 600 people on the forum right now... cakewalks servers are overrun

I think we are all in effect "screwing" ourselves!!
Haha!

I was just at the Cakewalk Store and it was really slow!  I wanted to add the boxed version for $29, but I never got the option to do it.  I even went to the REVIEW stage, and still, no chance to add it.  What gives? 

wormser

digimidi


I was just at the Cakewalk Store and it was really slow!  I wanted to add the boxed version for $29, but I never got the option to do it.  I even went to the REVIEW stage, and still, no chance to add it.  What gives? 

About 8 gazillion people downloading.
I've followed these things for years, on most of the boards, and X1 has by far generated the most positive reviews, even from the snobs, that I ever remember.

I guess people are voting with their $$$$

BTW 23:56 EST and no email.
I'm not happy......

Yeah man, this is bullsh*t. I just hope the pro channel doesn't sound like the a** channel to me.
What's their excuse now? Oh riiight, those bytes are having trouble getting through the T1 pipes...

Fess


Lets do a little calculation...Emails were supposedly sent hours ago. If each email is 200 bytes in size and they sent out say...20000 emails, that's a total of 4 mb...which is diddly squat. Even the busiest of servers could manage that. Now, if cakewalk is send out emails with big fancy pictures of X1 that could change the bandwidth issue considerably. Why they would do something as inefficient as that is beyond me, so I'm thinking they did the right thing and sent out text-only emails...so, what's the hold-up here?
We want some answers. Sending out emails has nothing to do with getting into the store, so saying the store is overloaded isn't holding much weight. Something's up.

Yeah but sending more people to a store that is already overloaded is an issue. We are trying to control the flow a little bit. Telling people to go to the store to get their free upgrade when it's already maxed out is just going to make it worse. We are trying to deal with the traffic as best we can. The volume is like nothing we have ever seen. Everyone who is going to the store paid for the upgrade at some point. We sent out only one email to one customer segment and the situation got worse. Nevertheless we did send out the upgrades email around 6pm set to deliver through the rest of the evening. Even that created even more volume. We are doing the best we can to make the experience better. This had nothing to do with emails either. 

Andrew Rossa [Cakewalk
]

Fess


Lets do a little calculation...Emails were supposedly sent hours ago. If each email is 200 bytes in size and they sent out say...20000 emails, that's a total of 4 mb...which is diddly squat. Even the busiest of servers could manage that. Now, if cakewalk is send out emails with big fancy pictures of X1 that could change the bandwidth issue considerably. Why they would do something as inefficient as that is beyond me, so I'm thinking they did the right thing and sent out text-only emails...so, what's the hold-up here?
We want some answers. Sending out emails has nothing to do with getting into the store, so saying the store is overloaded isn't holding much weight. Something's up.

Yeah but sending more people to a store that is already overloaded is an issue. We are trying to control the flow a little bit. Telling people to go to the store to get their free upgrade when it's already maxed out is just going to make it worse. We are trying to deal with the traffic as best we can. The volume is like nothing we have ever seen. Everyone who is going to the store paid for the upgrade at some point. We sent out only one email to one customer segment and the situation got worse. Nevertheless we did send out the upgrades email around 6pm set to deliver through the rest of the evening. Even that created even more volume. We are doing the best we can to make the experience better. This had nothing to do with emails either. 

Thank you for the update. So you are saying that Cakewalk did send out the e-mails, but I never got mine. Does that mean that I missed being on the list somehow?

wormser

Andrew Rossa [Cakewalk
]

Fess


Lets do a little calculation...Emails were supposedly sent hours ago. If each email is 200 bytes in size and they sent out say...20000 emails, that's a total of 4 mb...which is diddly squat. Even the busiest of servers could manage that. Now, if cakewalk is send out emails with big fancy pictures of X1 that could change the bandwidth issue considerably. Why they would do something as inefficient as that is beyond me, so I'm thinking they did the right thing and sent out text-only emails...so, what's the hold-up here?
We want some answers. Sending out emails has nothing to do with getting into the store, so saying the store is overloaded isn't holding much weight. Something's up.

Yeah but sending more people to a store that is already overloaded is an issue. We are trying to control the flow a little bit. Telling people to go to the store to get their free upgrade when it's already maxed out is just going to make it worse. We are trying to deal with the traffic as best we can. The volume is like nothing we have ever seen. Everyone who is going to the store paid for the upgrade at some point. We sent out only one email to one customer segment and the situation got worse. Nevertheless we did send out the upgrades email around 6pm set to deliver through the rest of the evening. Even that created even more volume. We are doing the best we can to make the experience better. This had nothing to do with emails either. 

Understandable but yet you guys can take the time to send me a newsletter right in the middle of this but you can't take the time to send me a 4 sentence email with a download link?

Seems odd to me as there are people, like me, who haven't even gotten the email yet let alone been able to go to the store.

One email segment went out before we pulled the rest. The very next one we did were the free upgrades as promised. There could be other reasons you didn't get it like your spam filter blocked it, you are unsubscribed, our records aren't accurate. Not saying that is the reason per se for you. We had to call some audibles today because of the popularity of this upgrade. I do apologize for any inconvenience it caused you.

I know many are frustrated and perhaps Cakewalk could have done things differently.

But Cakewalk is an honorable company and they will get the emails and downloads out.
 

Andrew Rossa [Cakewalk
]

wormser

Andrew Rossa [Cakewalk
]

Fess


Lets do a little calculation...Emails were supposedly sent hours ago. If each email is 200 bytes in size and they sent out say...20000 emails, that's a total of 4 mb...which is diddly squat. Even the busiest of servers could manage that. Now, if cakewalk is send out emails with big fancy pictures of X1 that could change the bandwidth issue considerably. Why they would do something as inefficient as that is beyond me, so I'm thinking they did the right thing and sent out text-only emails...so, what's the hold-up here?
We want some answers. Sending out emails has nothing to do with getting into the store, so saying the store is overloaded isn't holding much weight. Something's up.

Yeah but sending more people to a store that is already overloaded is an issue. We are trying to control the flow a little bit. Telling people to go to the store to get their free upgrade when it's already maxed out is just going to make it worse. We are trying to deal with the traffic as best we can. The volume is like nothing we have ever seen. Everyone who is going to the store paid for the upgrade at some point. We sent out only one email to one customer segment and the situation got worse. Nevertheless we did send out the upgrades email around 6pm set to deliver through the rest of the evening. Even that created even more volume. We are doing the best we can to make the experience better. This had nothing to do with emails either. 

Understandable but yet you guys can take the time to send me a newsletter right in the middle of this but you can't take the time to send me a 4 sentence email with a download link?

Seems odd to me as there are people, like me, who haven't even gotten the email yet let alone been able to go to the store.

One email segment went out before we pulled the rest. The very next one we did were the free upgrades as promised. There could be other reasons you didn't get it like your spam filter blocked it, you are unsubscribed, our records aren't accurate. Not saying that is the reason per se for you. We had to call some audibles today because of the popularity of this upgrade. I do apologize for any inconvenience it caused you.

I also should have been on the "upgrade" list having purchased the upgrade 12/7/2010 but nothing in my inbox and...In addition, I now cannot log in to my account at cakewalk.com. Have reset my password (which I have had for years without incident) multiple times but no luck.  Looks like you may have shut down logins to the server so even if I do get a link in the mail I won't be able to download.

C