Guitarmech111
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[Solved - need to run as ADMIN] Platinum hangs closing projects with EZdrummer 2
I have 3 main issues with Platinum
1. Closing Platinum often hang without shutting down the application. Several times now, when I close Platinum, it sytays around and I have to manually kill the process in Win 8.1
2. This also goes for closing projects - Platinum will just hang with a spinning circle and does not recover. I have to force the Platinum process to close.
3. When having to force Platinum to stop it's process I lose all project history. I had several project opened and worked on. Opening the project dialog to work on other projects, I see a full list of projects. When the processes have to be forced, all of that history is removed or not saved.
No real big issues encountered yet, but these do irritate me.
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8  Without a mess, there is no message
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Karyn
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 07:04:14
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If I remember correctly that is an audio driver issue, but don't take my word for it. Something to do with Sonar waiting to be told the driver has been released correctly or something but the driver doesn't respond as expected.
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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pwalpwal
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 08:04:17
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rme are reputed to have amongst, if not, the best drivers around, and sonar has caused driver issues before (lynx around x1 time) so not necessarily the drivers...
for an external device, the power-cycle workaround might be faster than waiting...
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gswitz
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 08:15:38
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I've been happily surprised by platinum. Zipping through some mixes in the last few days. I find there are some minor but nice smart tool enhancements that help. Specifically being able to grab slip edit or clip fade handles more easily without zooming.
Using keyboard shortcuts to quickly close and open projects last night, I did see a hang and had to restart sonar. I was using my RME.
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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Guitarmech111
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 08:31:04
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This morning, within a 20 minute period, I got hung closing projects and SONAR 5 times. That is 5 times too many for my taste.
RME is rock solid with their drivers. I would find it very odd that the fault is with RME.
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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Dave Modisette
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 08:54:04
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I'm getting a crash message occasionally when shutting down Platinum. I have an RME as well. My issue could be more related to the Mackie MCU which has been fighting with Windows in SONAR as well as Studio Pro.
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Splat 
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 08:59:38
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Well they are still releasing RME driver updates for some reason, so they can't be that rock solid (no software is)... Latest driver here (only just come out), you must install the latest firmware for this: http://www.rme-audio.de/e...nloads_driver_fireface I got a dodgy plugin last week that appeared to work fine with Sonar X3E no issue, I opened up process monitor and found the plugin DLL was being accessed almost non stop... Waved goodbye to that plugin. Also I regularly have to update drivers when I get software upgrades. If the driver update/firmware doesn't work why not play the project for an hour with/without plugins disabled to see if it crashes.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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jb101
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 09:03:16
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I, too, am having occasional crashes on exiting Sonar. It has only hung once. I normally just get a "Sonar is not working" message.
It's not a big issue, though, as I can restart it if need be.
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Guitarmech111
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 09:25:21
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X3E does not hang or go unresponsive with my RME.
I do not see why I should update the driver and firmware when I did it last week. Works in X3E and NOT Platinum.
Still irritating. I have had zero new plugin additions. I would rather be able to use the software I purchased instead of testing it for them to find out what the bug is. I could try safe mode to eliminate plugins, but again, X3E works fine. Some of the projects have zero plugins.
Still irritated and committed to find out the issue but I would rather be able to just use Platinum, keep my history and be able to open Platinum without having to manually stop the Platinum process....
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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Anderton
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 09:35:46
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Guitarmech111
Still irritated and committed to find out the issue but I would rather be able to just use Platinum, keep my history and be able to open Platinum without having to manually stop the Platinum process....
Have you contacted support? Cakewalk did a lot of fixes for "close on crash." I used to have that problem but haven't since going to Platinum. It's possible that the fixes had an unintended consequence with RME. If RME has new firmware and drivers, i would definitely update them because Noel has an RME - he probably tested with the most recent drivers. But I also wonder about FireWire and Windows 8.1. I weaned myself off FireWire a while ago, so don't have recent experience with it. IIRC there was something with Windows 8 about having to download legacy drivers or something... It may have less to do with SONAR or RME than with how they react to something in Windows. That's why I think it might be worth contacting tech support.
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Splat
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 09:43:45
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> I do not see why I should update the driver and firmware when I did it last week
Are you confirming you are running the latest driver and firmware?
Just because X3E doesn't hang doesn't mean it isn't driver or plugin related. Big red herring. Often later versions of software expose the weaknesses of third party software, sometimes it is vice versa.
Time is best spent updating drivers/firmware, running windows update and finding dodgy plugins. Also RME don't release updates if there is nothing wrong with their drivers, there are always bugfixes with each release even though it may not be documented... You also need to check to see if it's specifically project related or not, see if it happens with new projects or just a specific project.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Guitarmech111
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 09:47:06
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I planned on calling support this morning since the hangs were persistent this morning. The only problem is that I won't be in front of the DAW until this evening.
My drivers were updated last week. I will check to see if there are newer drivers or not. Did I mention that X3E works. ;)
I am using the USB drivers for the UFX unit. Firewire is not a good choice for the UFX for sure.
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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Anderton
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 09:53:47
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Guitarmech111
My drivers were updated last week. I will check to see if there are newer drivers or not. Did I mention that X3E works. ;)
Unfortunately that doesn't really mean anything. Interfaces that used to crash on close with X3e don't crash now with Platinum, so it goes both ways. Remember, software is tested with hardware and drivers that exists at the time. Sometimes software will accommodate a bug and when that bug is removed, the accommodation will be lost.
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Splat
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 09:58:49
(permalink)
☄ Helpfulby Guitarmech111 2015/02/13 10:01:29
I forgot to say I had to completely uninstall and reinstall my Focusrite drivers when I installed Platinum, that's another thing to try. Keep us updated...
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Guitarmech111
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 09:59:29
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@Craig - I remember. I am part of that world in another venue. I will check and see, but I find it very irritating nonetheless.
@Alex - yup good suggestion
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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pwalpwal
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 10:35:20
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CakeAlexS
I forgot to say I had to completely uninstall and reinstall my Focusrite drivers when I installed Platinum, that's another thing to try. Keep us updated...
that shouldn't be necessary - how could installing an application affect your drivers? maybe migrating x3 settings? (if as craig says, x3 and patinum relase them differently)
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tenfoot
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 11:02:19
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☄ Helpfulby karhide 2015/02/13 12:32:41
I am running Sonar Platinum with an RME fireface ufx using usb drivers. I have been editing for 3 days without a single hang or crash, so it certainly is not universally a problem with either Sonar or the RME drivers. Are you by any chance running any 32bit plugins? Eliminating those certainly solved hanging issues I had in the past.
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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Splat
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 11:21:39
(permalink)
pwalpwal
that shouldn't be necessary - how could installing an application affect your drivers? maybe migrating x3 settings? (if as craig says, x3 and patinum relase them differently)
Of course it shouldn't be necessary in a perfect world. However driver software (as other software) sometimes erroneously updates registry settings and file dependencies in it's update script, or the software isn't handling specific use cases correctly in peoples system configurations (the software developer just hasn't accounted for it), or there's something iffy going on in the the registry or a file/library dependency caused by another external factor. It has worked for me (several times) and others in these forums, that's not to say in this instance it will work or not, but it isn't something to be dismissed either. My view is it could be a plugin issue but it's just speculation at my end (the cause right now is unknown), you need to patiently rule things out one at a time. I generally start with drivers/firmware and windows (windows update), then plugins, then Sonar (bottom upwards). Most of the time it gets to the root of the cause assuming there isn't anything listed in logs such as the Windows event viewer (should look at that as often it is a shortcut). At the end of it in the rare case of something not being resolved you end up going to support. Cheers...
post edited by CakeAlexS - 2015/02/13 11:35:14
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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musicroom
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 11:42:29
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Anderton
But I also wonder about FireWire and Windows 8.1. I weaned myself off FireWire a while ago, so don't have recent experience with it. IIRC there was something with Windows 8 about having to download legacy drivers or something...
FYI on this subject. I'm enjoying solid FireWire performance with Win 8.1.1 / Impact Twin.
post edited by musicroom - 2015/02/13 12:00:55
Dave Songs___________________________________ Desktop: Platinum / RME Multiface II / Purrfect Audio DAW I7-3770 / 16 GB RAM / Win 10 Pro / Remote Laptop i7 6500U / 12GB RAM / RME Babyface
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Anderton
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 11:45:02
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musicroom
FYI on this subject. I'm enjoying solid FireWire performance with Win 8.1.1 / Impact Twin.
Good to know, thanks.
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Guitarmech111
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 11:52:57
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CakeAlexS
pwalpwal
that shouldn't be necessary - how could installing an application affect your drivers? maybe migrating x3 settings? (if as craig says, x3 and patinum relase them differently)
Of course it shouldn't be necessary in a perfect world. However driver software (as other software) sometimes erroneously updates registry settings and file dependencies in it's update script, or the software isn't handling specific use cases correctly in peoples system configurations (the software developer just hasn't accounted for it), or there's something iffy going on in the the registry or a file/library dependency caused by another external factor. It has worked for me (several times) and others in these forums, that's not to say in this instance it will work or not, but it isn't something to be dismissed either.
My view is it could be a plugin issue but it's just speculation at my end (the cause right now is unknown), you need to patiently rule things out one at a time. I generally start with drivers/firmware and windows (windows update), then plugins, then Sonar (bottom upwards). Most of the time it gets to the root of the cause assuming there isn't anything listed in logs such as the Windows event viewer (should look at that as often it is a shortcut). At the end of it in the rare case of something not being resolved you end up going to support.
Cheers...
A couple of my projects had zero plugins...
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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Guitarmech111
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 11:57:20
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Well, yet again, I get irritated at the phone support hours from SONAR support. They need to have later hours if they are only going to have a 5 hour window for phone support.
People have day jobs and need support when they get home which is usually way after 6p EST.
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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musicroom
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 11:59:58
(permalink)
☄ Helpfulby navelgarden 2015/02/13 13:40:55
I also want to add that at one time I was having some issues and found I had drivers for my interface installed in multiple instances and they were hidden when I looked at Window's Device Manager. From TC tech support they list a method to find and eliminate driver duplication(s). This method should work with any driver and I found a number of ghost duplications for other devices as well (some no longer connected -both FireWire & USB). My system has been snappier and without weird audio interface issues since... Please try the following: - Disconnect
Konnekt / Impact Twin (your audio interface) completely - Uninstall the whole
TC Near (your device's software/drivers) software package - Go to System Properties->Advanced->Environment Variables and add devmgr_show_nonpresent_devices=1
- Go to the device manager and enable View->Show hidden Devices
- Uninstall any (your device drivers)
TC Near drivers hanging around by right click on TC Near (your interface driver) select uninstall - Select re-scan for Hardware changes in the menu. Windows might now find an even older driver. Right-click uninstall and rescan again until all (your interface drivers)
TC Near entries become unknown devices. - Re-install
Dave Songs___________________________________ Desktop: Platinum / RME Multiface II / Purrfect Audio DAW I7-3770 / 16 GB RAM / Win 10 Pro / Remote Laptop i7 6500U / 12GB RAM / RME Babyface
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Anderton
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 12:06:22
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Musicroom, that is a great tip. While the hidden devices are showing, it's also a good opportunity to get rid of the duplicate MIDI drivers that might end up bumping against the Windows MIDI port limit.
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musicroom
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 12:17:32
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Anderton
Musicroom, that is a great tip. While the hidden devices are showing, it's also a good opportunity to get rid of the duplicate MIDI drivers that might end up bumping against the Windows MIDI port limit.
Thanks - following those steps literally changed my computer / audio experiences, not to mention my disposition. I found several instances / versions of the IT drivers along with the onboard audio driver loading, but hidden. Lot's of conflicts going on behind the scenes. I learned something here, I didn't realize we had a MIDI port limit with Windows. Good call!!
Dave Songs___________________________________ Desktop: Platinum / RME Multiface II / Purrfect Audio DAW I7-3770 / 16 GB RAM / Win 10 Pro / Remote Laptop i7 6500U / 12GB RAM / RME Babyface
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karhide
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 12:33:51
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I'm using the UFX with Platinum on windows 64 bit and I've not had any issues with closing projects or the application. I also have a Fireface 400 connected to my laptop that I've not had issues with either.
Studio: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 32GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace UFX - Focusrite OctoPre MK II - Audient Mico Mobile: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 8GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace 400 Mobile2: Cakewalk by Bandlab Intel Core i7 8GB RAM 256 GB System Drive Windows 10 64 bit http://www.karhide.co.uk/https://karhide.bandcamp.com
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Anderton
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 12:37:56
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musicroom
I learned something here, I didn't realize we had a MIDI port limit with Windows. Good call!!
Here's more info.
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dfylam
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 13:15:15
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musicroom
Anderton
But I also wonder about FireWire and Windows 8.1. I weaned myself off FireWire a while ago, so don't have recent experience with it. IIRC there was something with Windows 8 about having to download legacy drivers or something...
FYI on this subject. I'm enjoying solid FireWire performance with Win 8.1.1 / Impact Twin.
+1 on the Impact Twin, and my MOTU Traveler (original and Mk3) with Win 8. I could be one of those lucky ones that don't need to use the legacy Firewire drivers. (In fact I've tried the legacy driver before when troubleshooting Firewire issues. The legacy driver didn't even work with the interfaces.)
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pwalpwal
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 13:28:00
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CakeAlexS
pwalpwal
that shouldn't be necessary - how could installing an application affect your drivers? maybe migrating x3 settings? (if as craig says, x3 and patinum relase them differently)
Of course it shouldn't be necessary in a perfect world. However driver software (as other software) sometimes erroneously updates registry settings and file dependencies in it's update script, or the software isn't handling specific use cases correctly in peoples system configurations (the software developer just hasn't accounted for it), or there's something iffy going on in the the registry or a file/library dependency caused by another external factor. It has worked for me (several times) and others in these forums, that's not to say in this instance it will work or not, but it isn't something to be dismissed either.
My view is it could be a plugin issue but it's just speculation at my end (the cause right now is unknown), you need to patiently rule things out one at a time. I generally start with drivers/firmware and windows (windows update), then plugins, then Sonar (bottom upwards). Most of the time it gets to the root of the cause assuming there isn't anything listed in logs such as the Windows event viewer (should look at that as often it is a shortcut). At the end of it in the rare case of something not being resolved you end up going to support.
Cheers...
my view, were i an armchair psychologist, is that you're rationalising why it's "not sonar" but fair enough :-)
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Anderton
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Re: irritated, but not totally unhappy with Platinum (Platinum process hangs)
2015/02/13 13:47:56
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Perhaps Alex has been bitten by the "I installed an application, now SONAR doesn't work" issue because of overwriting a library that SONAR needs. That's happened to me twice and if it wasn't for this forum, I'd probably still be tearing my hair out  Granted most of my hair is flesh-colored, though.
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