Sonar would not open at all

Hey there
 
I am on my new computer where I installed Sonar Platinum couple of weeks ago and today it would not open at all. It says, "SONARPLT.exe stopped working."  I ran the update- it installed it and shows green in Command Center but it still would not open even after the update.
 
I do not have audio interface connected yet, but my other computer would just say, "No audio output" This one does not start. I do not remember if I tested it and if it opened after installation when I initially installed it. Any suggestions will be appreciated. thank you.

Vlada -
 

• What is the current level of Windows maintenance?
• What Sonar version is installed?
• Any antivirus active, and if so any exclusions for any Sonar/plugin paths?
• Driver levels for computer devices all checked after computer build? (chip set, USB 3, LAN, Video, etc.)
• BIOS level checked after computer build?
• Any Windows Events showing any problems (Windows Event Viewer - errors reported at around same time as Sonar start failures?)
• Any other error message(s) displayed when Sonar crashes? (details?)
• Does BlueScreenView (freeware) show any additional info on crash? http://www.nirsoft.net/utils/blue_screen_view.html they make Bluescreenview and WinCrashReport.
• Noel from Cakewalk put this thread together on capturing Sonar dump info, if it didn't get created automatically: http://forum.cakewalk.com/FindPost/3475550
• Does Sonar start in its 'Safe Mode'?
• When you start Sonar, do you have it going directly into a project, or just starting to go to the Start Screen?

 
Please review and respond to the above, and if you have any other possibly relevant info to help folks help you, please post it too.
 
Thanks, 
 
Bob Bone
 

I turned on "NET FRAMEWORKS" in "Programs and features" but it did not help. I did try to run Sonar with Antivirus disabled- did not help either. Thank you.

So, if you turned on the net frameworks 3.5...it was off right?...you turned it back on?...says so right?...so, yah things have been screwed up by something...of updates.
 
that means some services also are not working proper...so computer management, Services needs be checked...and anything you think or are told is needed to be running now, and is disabled, needs to be put to either manual or auto..and restarted.
 
 
Then, reboot.
It might not start up, reboot again.
remember, my system , is not your system...what ever you do, write it down...and let Bob see your event viewer reports of custom or your admin .
 
In that lies reason for some of the errors no doubt.
 
also...if it does not solve for....make sure in the services...you take time to look at all disabled and or manual settings not running.
 if you feel they are required..for..or are told they help with that app or devices needed to be running for cakewalk select the setting right click and start or...start them up while selected...top right corner of window of services= says "Start" service button... I think it is blue...on mine it is blue.
 
And if in the net frameworks other net frames are not checked...check on...just to make sure your plugins work..if they need net 2.0 or above 3..etc...you can always undo by turning them off after if so not solving.
 

Hi Sir Les - good to see you up and typing :)
 
I spent some time reviewing Vlada's new build as she was still early in the build process, and she and I go  back several computers and actually a handful of years now (yikes - how did THAT happen).
 
Vlada - I was typing on the way out the door to head to church service (I played piano today, and even sang a bit), so I apologize for not giving enough info in my earlier questions to where you knew what info I was looking for from you - sorry.
 
I actually sent you another couple of Facebook messages - the last with my cell number and a request for you to give me a call - I think it will be easier for us to review some stuff over the phone than typing back and forth - I can put a summary post out to this thread when we finish going over stuff, in case any of it might help someone else someday :)
 
Bob Bone
 

Thanks Bob...Blessings!...but for fun..post the mess up asap....yah mac is working now...got a new tune....I'm on sound cloud...but you have to find me...under my name.;;;lol
 

We uninstalled Sonar and re-installed it after downloading new files with Antivirus disabled and got the same result- SONARPLT.exe stopped working.

I have driver installed for Presonus, but not connected- waiting for new cable. I did try to set Audio to onboard speakers (which are also disconnected but I have option for Realtek Digital Output, and that did not help at all. It is dead. I am very upset because I spent a lot of money on this new system, to have top of the line SSDs, processor, memory and so on. There is no reason for this. What if it never works?

I worked with Vlada over the phone for a bit - and there is something amiss that doesn't seem like it should be an issue, but sure enough a clean download and install of 16.12 or 17.01 craps out, with Windows 10, no audio devices connected, antivirus turned off and clean restart, with or without Sonar's Safe Mode.
 
I will contact her tomorrow and try to get to the bottom of this - it is obviously something unique to her current build/environment, but everything seems OK - BIOS and drivers are all up to date, and Windows is happy with its maintenance (current).
 
I will continue to see if there is additional info that can be obtained and sent along to Cakewalk support - not enough yet to go on.
 
Windows Dump File has nothing from our attempts last night - despite several failures with Sonar just stopping working.  She MAY have gotten a Sonar dump file created - I did send her some info from Noel on that, but I couldn't download what she had sent to me - will try that again during the day.
 
Bob Bone
 

Ok...I had a research tech on my phone and computer of win 8.1....he could not fix...nor did he want to...look too deep into the events of critical errors of my event viewer...I forced his hand...he did so, and said nothing is wrong.
 
I said did you read your tech tier 2 techs file on this...and many are in his hand....But says...nothing is wrong....so why the tech tier 1 and 2 logs not being able to get updates working with this install from iso from your website, and what I got from your website....and tech tier levels could not install remotely....because something was not working in or with the download i got of same iso?...or is mind old?...surely not infected...as i ran a scan and burnt it....and ran a scan on the dvd....no virus detected.....Why is it every time i wipe this out..because it just does not let me install anything....everything i try as driver from motherboard....just does not work...until i chat and have a remote viewing with a MS tech?....how many this month?.....4.
 
That is how bad this machine has been crippled....Trust eh?
 
So the tech researcher asked me stupid questions about what is wrong......I said did you read the reports of your tech people...?...he said he read some....I said ASK THEM THE QUESTIONS....I got no clue!
 
But I screamed it in his ear....and forced him to look into the events of critical error now...after a two week circle of point the finger and ask ASUS...whom helped me by saying flash the bios again to a older version....I did flash back the same one...3301....and then, windows found things....like Thunderbolt....it was working, then it is not working....wonder if corruption of bios by bad updates did that?....Perhaps...and then this bent circle is caused?
 
Any way...just saying odd things eh....and then, netframeworks and services off...to deal with....over the weekend....now is getting apps installed....whoop whoop?....but still when rebooting...some are turned off again.
 
Says in event viewer..here, internet is disconnected....so, when ms spy bot and spooling try to connect to....what ever....sending through....services....not working....logging this and showing it in that event viewer causes hanging to solve the request.
 
Eric the research tech....Said nothing is wrong with the system, and third party device are not his to deal with....So....motherboard...cpu...memory...and hard drives to run the os...as third party people or developement...got it all wrong.
 
wow....so he got me pissed even more so....And I screamed so loud...I think I woke the neighbours up.....Do not lie to me about services interruptions and cpu hang ups when services get errors to start or work that cannot...because the OS is telling the service a device that is necessary to do the task is disabled in event viewing log says it is disabled...when device manager says both ports of are working fine.
 
This leads to mayhem of caching those spoolings and info gathered to send out....here is where the problem of hanging up DAW comes into play.....RIGHT?
 
 
Yah..MS.technicians...I wonder who they think they got on the other end of the line here...surely not a fool...but, I screamed in his ear not to lie to me, how cpu and systems work....Because I know what cause cpu hang ups!
 
 
That is my department of deep study I have been trying to solve for over 30 years to find why the clicks and pops and noises...on audio since win95 till now!
 
 
Best of hope for all of you.....Please Bob....show us the intel.
 
and thanks VLA....I will surely help you have the best of the best of...but the tech got me so mad today with bulcrap Questions and no answers to mine...I hung up...demanding my money back for all os and tech support for this circus!
 
Best of hope....Use the onboard device for your setup...get some cheapo speakers....and try to setup up until you get the cable...and do the best you can....Although with win MS os...your efforts are now futile...If you can go to win 7...might get it to work...win 8.1 is still sending out data through msn.
 
I got the logging of my netstat 5...so cpu is still being hung with this error of internet nic off, when it is on...and so causing a hangup.
 
My understanding as is...is as is....what is causing some things not to install proper is net frame and services..being off or corrupted.
 
That said Bob...you know the person having issues...I hope truly it is solved by your blessing hand...and your good nature.
 
Best of, I keep coming and finding more so, of such misfortunes with.....So, ...I think thy MS OFFICE got a VOICE OF TRUMPET...out of ERICs Phone!
 
So they know now...To get it right...or...many will stop supporting MS crap!
 
They must of heard me....if not the echo will shake em!...and VLA..if it is new..and you have time, ask for a refund is still possible if the store cannot fix it....you have rights to a refund....don't wait too long!....but try with Bob and others....I gave up going in circles....straight and narrow is the path.
 
Best of...I'll check in later.
 
PS...remember the Lord made You better than any machine....Take that blessing in...and remember who makes music he wants to hear....Is your own...as you!...you need not the machine...so cry not...Do what you can, and sing out loud!
 
PSS...If the logics of codex, is holding a lie in itself....and if you read the Book of telling where all lies come from....How is it any other way finding troubles?
 
and if you follow the lords words....and follow them...are your troubles les or more?...les or more lies....is closer to the truth...Leslie's?...What did I tell you Bob about that which I hate?..OS MS is lying to itself....interesting eh?...revealed it is!...as said would be!...wana play with the devils in the pail moon light now?
 
The good fight on!
 
Sir Les

yes...All I said Vla...All I said...you cannot solve this...it is OS related crap...and your drivers and all error is linked to something they seem to need to protect with over 200 security updates and counting....So, You wanna battle it to fix it....it is futile...if you try...it will only make things worse....so if it does not resolve with driver or add in tweaks...get your money back asap.
 
That said...Look at my new system...fresh install was corrupted by something on their end of it...a switch they turn on or off on their side to get the iso to work...is been defeated on my update from win 8.1 - 10 it seems, and as windows 10 corrupted something of something here now...rolling back to 8.1 does not work proper.
 
So..now this forces either going back to 10, which they want me to do...so they loose no money...or, as ULA states...the use of this product for...does not work on this machine...so I cannot use the product as paid...in its original state and as prescribed I install as upon.
 
Thus they break their own agreement of ULA...thus all can, if so finding it not working as they say it does, you agreed to use for.
 
That does not include damage or loss of...if you read it...but...the cost of it and it's use is paid to work on...if it does not work upon install...fresh...You have grounds to get refunds......if sold with..and it still is installed...Pay no more...and seek Professional council .
 
That be one avenue....
 
Here is my mess:
Today...Sorry I had to defuse my mind and spirit ...so, I left the PC and other alone today after that call and remote.
 
https://1drv.ms/f/s!AlHkRy9cXBbYs1CJDC3st0lDWtYI

Is it just sit back and let MS OS install wonder to your machine?...not anymore.
Just the os...ASUS MOTHERBOARD DRIVERS...1 SSD main Boot, 1 dvd LG multi drive...32gb of G skills...and thunderbolt took me...Not the techs..because they tried but could not solve why the drivers and card would not work.
 
Bios was corrupted by win 10.
 
and some switching process on the board or in bios was altered....so, the problem here is never solved for...or the OS is having issues with PROTOCALS OF ISO STANDARDS PUT IN DRIVERS....THus...what is a muck is the spy bot and its use of internet behind you , and your desktop views...and what they know you will check, and try to use on off features given you..and what they hide in the tools to see deeper into error..you know nothing about.
 
That is what they are protecting with bloat of security updates, meaning it is important more so to spy and lie about it....working fine...when clearly critacal error is in the os put in your machine box..by saying I agree to install and use...which you cannot in this state of install...pay more for techs...who lie to you about it...I hate liars...and lie not myself....I might error...but I try to fix it...is same policy.
 
So...if you feel to play with this more so,...Take heart ...listen to those who might help you get it up and running...But be aware....it will not work proper for long....if you do get some work out of it, when solving this madness...Remove the internet connection when fixed or partly so working....for windows updates or other sought drivers and firmware constant change...will only bring in more problematic behavior.
 
 
And do not listen to the point the finger and go in circles Policies of them or others...They like that game more so...to frustrate you!
 
What leads you from doing the things asked by your Lord..in the garden...is keeping you in the box fixing...remember that...and being good and prospering will not come from troubleshooting their monster of mayhem...so...who you work for is important.
 
 
Truth...is always right.
 
 
 
Hope all this helps some fight back...and put the shXX back in their faces to fix.....Best of hope, tie them up in that circle and sit back and laugh at them try!
 
Best entertainment in a long while....and venting my frustrations throught the phone...was uplifting!
 
I say ,...solving for four variables...is almost impossible...if they keep changing one or the others or all....eh?
 

Checked my Visual C++ redistributables. I had all installed but 2012. Installed 2012- no changes. There also Intel redistributables available but nothing for Win 10. It would be a time for Cakewalk to step in and say something. Any hint? Any tip? Please?

See...I am saying true words....Cakewalk is trying hard...but...it is also for them as it is for you.
And if I,,as me, myself and I ... ask MS Questions.and I am answered by a research Tech....."it is working fine"..is not the answer I see being true here or with you , and others on this forum now,..Right now...this instant...LOOK...RIGHT?...WHat do you think the developers and bakers have, is getting as one from them if they ask...if I got that myself as a answer with just OS installing?
 
 
Wake up!
 
 
 

If the horse has a bad foot, and footing...why do you ask to ride it ?...and those whom have tried to code for the horse....is having to solve for?..what they did not code...and that code is not...available as open source!