Two Posts And A Mug Full of Hater-aid

g_randybrown
+1...I stayed up past my bedtime last night infatuated with all the bakers here patiently (and so eloquently) responding to knuckleheads (people not checking FAQs etc) whining about the same silly stuff. 

LOL, knuckleheads is it.

Actually, a lot of the "knuckleheads" is just one person (currently going by "Andrasin"), who's possibly a child based his level of spelling and reading comprehension. He thinks he's clever to have figured out that he can re-register after being banned and continue making defamatory statements. His MO is to claim how horrible SONAR is, but he won't ask for help, and won't verbalize his problem in any way that would allow people to help him enjoy the same level of performance as others. His other MO is to claim the membership program is a huge screw job on Cakewalk customers created by evil people who want to extract every last penny from you and that we're idiots for not realizing that. I think we should take up a collection and buy him another DAW so he can continue being an idiot in some other forum. 

It drives me crazy....all the complaining. It will cost me $150 to go Platinum which I will pay in full as I have always done since I updated Pro Audio 8 to Pro Audio 9. I will more than make that $$ back with the first two projects in my home studio. I see nothing for me to complain about. I am excited that I can keep the software at the end of the 12 months (as I have always done since Pro Audio 8). I am also very excited about the new features, mainly improved Audio Snap (hopefully) and drum replacement.

I feel like my part in this is to buy Sonar, if I want to, and their part is to take the next 11 1/2 months to make me want to go again. I am totally willing to go along with that.

Anderton
Actually, a lot of the "knuckleheads" is just one person (currently going by "Andrasin"), who's possibly a child based his level of spelling and reading comprehension. He thinks he's clever to have figured out that he can re-register after being banned and continue making defamatory statements. His MO is to claim how horrible SONAR is, but he won't ask for help, and won't verbalize his problem in any way that would allow people to help him enjoy the same level of performance as others. His other MO is to claim the membership program is a huge screw job on Cakewalk customers created by evil people who want to extract every last penny from you and that we're idiots for not realizing that. I think we should take up a collection and buy him another DAW so he can continue being an idiot in some other forum. 

Maybe he's using a cracked version of Sonar X3 and that's why he's so angry. The new Command Center will make it really hard for .."dishonest" people to use Sonar in the future I think.. :)
(and that's probably something Cakewalk thought about when developing it as well) ;)

Please define "troll" and "nucklehead".  I have been stressing one point regarding the monthly membership which no one has challenged nor answered.  As this point goes ignored, so does what feels like my own presence on this forum.  Thus the request.
 
Kind regards,
 
Living Room Rocker

LRR I don't know what you have questioned. If you would state it here now perhaps an answer will be forthcoming. 

Living Room Rocker
Please define "troll" and "nucklehead".  I have been stressing one point regarding the monthly membership which no one has challenged nor answered.  As this point goes ignored, so does what feels like my own presence on this forum.  Thus the request.
 
Kind regards,
 
Living Room Rocker

We try to keep up the best we can but it's possible we miss a post. What was your question?

Andrew we have it under control. I believe we did a good job of getting the facts out and were able to counter any would be troll. 
 
 

This is the only place on the net I visit everyday. I love the family atmosphere and enjoy reading what everyone has to say. I also appreciate cakes patient willingness to allow people to express their opinion without policing or politics getting in the way. Sure, sometimes that mark is overstepped, sometimes way too much and that's life I guess and as such it's seen for what it is, sometimes innocent, sometimes vindictive but regardless, it remains a pleasure to be a 'cakey'. It's not just the DAW that makes it so great.

If some of these people would just calm down for a second and take a deep breath, they'd realized that the same upgrade choice (as it's always been) is still available.  The only difference now is that a new option has been added. And that is to pay as you go on a monthly basis.  Great for those who don't have the cash on hand.

People are confusing this new option with the Adobe leasing option.  And in the case of one of the members (who has already graciously admitted he was wrong), thought that he would be paying for new features that don't exist yet.
When in reality the upgrade price includes a ton of new features.  Any additional features after that should be considered freebies, since we've already paid for the listed new features included in the upgrade.

And as for paying for 11 months, and then stopping, only to lose the latest version.  Why would anyone do that to begin with?  For just a few more dollars (one more month's payment) the program would be yours to keep no matter what. You wouldn't lose the license after 12 months (like you would with the Adobe leasing plan).

But I guess I'm mostly preaching to the choir here.  It's just (as others have already said) extremely frustrating to have these people freaking out over nothing, and refusing to stop and listen to a very simple explanation.
And then the trolls...they are a whole different story....they are not even worth responding to.


 

Beepster

Seth Kellogg [Cakewalk]

Living Room Rocker
Please define "troll" and "nucklehead".  I have been stressing one point regarding the monthly membership which no one has challenged nor answered.  As this point goes ignored, so does what feels like my own presence on this forum.  Thus the request.
 
Kind regards,
 
Living Room Rocker

What is your particular concern? 

I'm thinking maybe this...
 
http://forum.cakewalk.com/FindPost/3153847
 
but I'm not really following the reasoning based on the context because in that thread I pretty much described the best way for a skeptic to "protect" themselves. The month to month thing just is what it is and that's what it is... (an extra option). I don't see how it potentially "screws" anyone more than the old model.
 
I mean I'm probably overlooking something because I'm trying to get back to work today now that things have calmed a bit but I'm not seeing how that scenario makes anything WORSE than we had before. I honestly think a user would have to go out of their way or completely neglect to get all the facts to be screwed over by the new system.
 
Meh... what do I know. I'm just a Beep.

My answer to that question is that we are committed to this new model and we will be delivering updates monthly. It's really a hard thing to prove without getting into a time machine. We are working on new features and enhancements, plan on rolling updates monthly, and are offering some visibility on the road map. It's in our best interest to offer value every month and we know this. I think in some ways it's a two way street - we offer basically two versions upfront right now, what would have been X4 and then X5 over the next year. And our hope is that, after a year, customers will be happy and renew. We have a year to prove that and show that this model really is as customer friendly as we say it is. 

Living Room Rocker
Please define "troll" and "nucklehead".  I have been stressing one point regarding the monthly membership which no one has challenged nor answered.  As this point goes ignored, so does what feels like my own presence on this forum.  Thus the request.
 
Kind regards,
 
Living Room Rocker

Well, the repost of your concern didn't contain an actual question, and in this quote above you also fail to reiterate it. So, I suggest you remember the importance of staying on point and providing all the information needed to avoid the knuckling of you head, so to speak. (actually that's a reminder to look up the etymology of the word "knucklehead" for myself)
 
The rest of it...well the Bakers should be commended for handling this particular uproar. They all carried themselves with great decorum and tons of info. Though I have to admit I wish I was a fly on the wall at Cake HQ sometimes. :-)
 

Andrew Rossa [Cakewalk]
My answer to that question is that we are committed to this new model and we will be delivering updates monthly. It's really a hard thing to prove without getting into a time machine. We are working on new features and enhancements, plan on rolling updates monthly, and are offering some visibility on the road map. It's in our best interest to offer value every month and we know this. I think in some ways it's a two way street - we offer basically two versions upfront right now, what would have been X4 and then X5 over the next year. And our hope is that, after a year, customers will be happy and renew. We have a year to prove that and show that this model really is as customer friendly as we say it is. 

It still doesn't really make sense in the context of the thread because it basically outlined exactly how one could completely avoid getting "burned" if they choose not to. It's kind of like a "but you neglected THIS aspect" even though I detailed pretty much how to avoid that scenario (I think).
 
On second look I'm guessing his concern would fall under the category of some catastrophic new bug showing up at the end of their 12 month script. In which case there is the option of reverting back BUT I have also seen you guys mention that in that type of scenario where it's a matter of bad timing and ther IS an actual problem they could contact Cake and something could be worked out. Like a patch for that specific issue or something I guess or a free update after the problem is resolved.
 
Dunno... just a bit of a weird post.
 
That's not to say LRR is a knucklehead or full of hateraid. He's alright and I see him make quality contributions (and IIRC has helped me out personally in the past). Just not totally sure whether he maybe missed something or has a case of the 'noids (as in paranoids).
 
Meh. I'm just waiting for an answer about a dumb procedural question so I'm basically just killing time writing this.
 
:-p