I'm suffering from #1 and #2. I'm a completely new Cakewalk user. I bought Sonar 8 Producer today and registered it via the website, but neither Sonar or Dimension Pro are appearing in the "My Registered Products" list. It says I'm not eligable for an upgrade as well when I try to add the free 8.5 upgrade to the cart and checkout (presumably because of the lack of registration info on the website). Contacted customer services, but no reply as yet. Guess I won't hear anything till after the weekend now. Very frustrating :(

Iain

aries

aries

aries

aries

aries


I am suffering from 2.
 
Yesterday (16/09/09), I received the email 'Your Free SONAR Upgrade Is Here - Introducing SONAR 8.5 Producer'. I checked my registration list and found my recent upgrade to Producer 8 was there. I decided to wait a bit to think what to do, as I could purchase one or more of the SONAR 8.5 Producer Elite Version Upgrades.
 
Today (17/09/09), I checked my registration list and found all my Sonar registrations were missing which go back to Sonar 1.

Today (18/09/09), my registration list is back including Sonar Producer 8.0 and Dimension Pro. The Serial numbers are there but Registration Codes are not.

On 21/09/09 all my registration codes and serial numbers are in my registraion list.
 
But I am suffering from #1. 
 
On Monday (21/09/09) I decided which free upgrade to go for and used my email 'Your Free SONAR Upgrade Is Here'  to access the offer. I ended up with "You are not eligible to buy: "  on going to the checkout. I upgraded to Sonar 8 on the 31st July 2009 and registered it on 3rd August 2009.
 
I informed Eric who set admin on to the problem  (its looks like some computer database glitch). Its now Thursday (24/09/09) and still cannot get my free upgrade order through.

It has been sorted.
 
I processed my order half an hour ago.  My serial number and reg code for Sonar 8.5 is in my registration list.

I have a new problem trying to download the the Elite Packs I purchased on Friday, the link is not working.
 
I keep getting 'Internet Explorer was unable to open this internet site' when doing a 'save as'. A double click gives a HTTP 404 not found error.
 
The link to Free SONAR 8.5 Producer Download For Customers Who Purchased SONAR 8 After 1 July 09 is working. Have informed Customer Services and Eric. Hopefully it will be sorted out on Monday or early next week.

Working on the theory that if the average wage in the UK is £25 an hour, thats a hell of a lot of money running away 

Sonar8 Updates you can get to from the downloads section on the main CW site.
http://www.cakewalk.com/S...SONAR/Page.aspx?ID=SR8

The 8.3.1 update.
http://www.cakewalk.com/s...eader.aspx?ID=20090219

Now help me see my Sonar 8.0 Registrations so I can get 8.5

My issues obtaining the 8.5 update were resolved about a week ago. When I did eventually get dealt with I will stress that I was dealt with effectively.

However this thread is still showing that people are still getting the same issues and no official status update here for nearly a month, not even an acknowledgement there ARE clearly issues with the system or an apology to those still affected by it or have been affected by it.

My pleas on this particular thread weren't acknowledged either, I eventually received assistance from a post on the eStore forum, after sending several emails to CS via the appropriate forms and directly to CS personnel, which all went unanswered or weren't followed through to a conclusion.

As an aside although I have obtained the upgrade, some registrations are still missing from my account which doesn't present any current issues for me other than a minor annoyance having clearly stated previously that this is the case and having re-supplied those registrations via email no less than 4 times.

I would have thought that there must somebody in the company big enough by now to step up to the plate and take responsibility here, this isn't Customer Service by any stretch of the title, it's a flagrant disregard of genuinely frustrated paying customers.

hi my name is maurice coppola from australia and have purchased the v studio 700  in april . i am registered with cakewalk . i have not received.any email and when i try to down load 8.5 it says i am not elligibe .. i have had no response from support so ill try the forums . thankyou and hope you can help ...maurice

aries

aries

 

I have a new problem trying to download the the Elite Packs I purchased on Friday, the link is not working.
 
I keep getting 'Internet Explorer was unable to open this internet site' when doing a 'save as'. A double click gives a HTTP 404 not found error.
 
The link to Free SONAR 8.5 Producer Download For Customers Who Purchased SONAR 8 After 1 July 09 is working. Have informed Customer Services and Eric. Hopefully it will be sorted out on Monday or early next week.

Today, Tuesday (something has happened) I find the link to download my Elite packs has disappeared from my account pages, not what I was expecting. I have not received a reply from Customer Services or Eric (could be on holiday?). Sent another email to Customer Services and informed Willy.
 
Hopefully, next time I post it will be sorted, a working download link will be in place and I will be able to download my Elite Packs..
 
 

Problem sorted, I have downloaded and installed my Elite Packs.
 
Allmighty,  maurice38 and others if you have not received a reply from Customer Services to your problems after 3 days. Send a pm to Willy Jones [Cakewalk] or Eric [Cakewalk] include full details on problem. They have sorted my problems out.

Got my 8.5 update now, so all sorted :)

Thanks Eric

I sent mine on the previous Friday and heard back yesterday, so don't give up yet :)

I ordered the physical DVDs on the first day 8.5 was released, and received them a few days later.

Two days after sending email-problem was rectified and now a fully fledged 8.5 User.Excellent friendly service.Thanks.

I bought my last week and got this problem......!?!?!


Add the free 8.5 upgrade, go to checkout and ...... Site says: 

You are not eligible to buy: 

* SONAR 8.5 Studio Upgrade From SONAR 8 Studio Download 

Try sending again.
I imagine they'd be flooded with emails.
Yours may've got lost in the flood.
I'd be sending and resending at least once a day.
You have to shout to get above the din!