Well after a lot of faffing around and no emilI found thd D/L instructions and did the deed.
THEN I got an email.... *sigh*
sometimes life is just too complicated.

And then I discover I am prolly going to have to wait till someone gets ToonStuff running OK in 8.5

Moan moan moan grump grump grump....

It`s being so cheerful that keeps me looking young.

ivanSC


Well after a lot of faffing around and no emilI found thd D/L instructions and did the deed.



where did you find such instructions?

Finally managed to get into the store and  received a download link.

However when I click on the link I get an HTTP 404 not found error

Title File Expires* 1. s8.exe
s8.exe 60 minutes

*Links expire after the time indicated. To get new links, simply refresh this page (sign in again, if asked).



-------------------------

The webpage cannot be found  HTTP 404
  Most likely causes:

There might be a typing error in the address. If you clicked on a link, it may be out of date.

 Above was in IE8 in Firefox the error message is -
 
This XML file does not appear to have any style information associated with it. The document tree is shown below.
     
−
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>estore/s8.exe</Key>
<RequestId>401FB37C1C8E025A</RequestId>
−
<HostId>
QKbBjDaGb4imHIpPALd/u5zvcvK/bnMQPvRbeZW9POXT3Tj5Zl8YgeVkKW1DfPWL
</HostId>
</Error>

Well
I finally heard back from cake....
they said I probably do not have sonar 8 installed.....
Now I asked myself......HHHHMMMMM 
...self....I know you spent $99  and a total of 12 hours downloading version 8.5 PE  just becuase you needed something to do.....

sure I did!!!

sorry cake......just a little frustrated here!
Cliff

aries


I am suffering from 2.
 
Yesterday (16/09/09), I received the email 'Your Free SONAR Upgrade Is Here - Introducing SONAR 8.5 Producer'. I checked my registration list and found my recent upgrade to Producer 8 was there. I decided to wait a bit to think what to do, as I could purchase one or more of the SONAR 8.5 Producer Elite Version Upgrades.
 
Today (17/09/09), I checked my registration list and found all my Sonar registrations were missing which go back to Sonar 1.

Today (18/09/09), my registration list is back including Sonar Producer 8.0 and Dimension Pro. The Serial numbers are there but Registration Codes are not.

drummaman


I FIGURED IT OUT!!  -
 
All of the missing previous purchases and registrations are under my account that is tied to an older email address.
 
I can use my old email and old login and get the upgrade to 8.5PE.
 
It'd be nice if we could change our email address on our account and have all of the purchase/registration histories transfer to that new email address.
 
The last time my account was "erased" I was told that the databases would be combined at some point.
Apparently, that hasn't happened yet.
 
I'm very happy that all of the info is still there (whew!) - I just have to remember to use my old email address and login.
 
Funny - even though my current email address doesn't show S8PE purchase or registration (hence, it's not approved for an upgrade to 8.5PE), it was the one used to notify me that an 8.5 upgrade is available!
 
I know you're all doing your best to get this corrected.
 
Thank you all for your time, energy and effort.
 
Peace,
MG

That is my problem also but the old email address does not work and my password is not active.  So I cannot request a new password.  This is so ridiculous!

yes, I have not received an email as well.  I would be nice to play with the new toys over the weekend. 
I hope they can come through for me.

darlomrh


Had the email but unable to register.
I get following the message "This service is currently unavailable, please try again later. If you continue to have problem, please contact the website administrator."

Just to say after 3 days I'm still getting this message. when I register as new store user.

I have sent an email to Cake but nothing as yet.....

darlomrh

darlomrh


Had the email but unable to register.
I get following the message "This service is currently unavailable, please try again later. If you continue to have problem, please contact the website administrator."

Just to say after 3 days I'm still getting this message. when I register as new store user.

I have sent an email to Cake but nothing as yet.....

I have now been able to create a new account by using a different email address for and then changing it back to the email address that all of my cakewalk products are registered to.

It seems that, if you try and create a new store account with the email you have registered products with, the new account process fails.

But alas I'm not eligible the upgrade. Another email to Cake support *sigh*. The joys of living in the UK and the support team are US only and it's a international number to call :(

Guess I'll sit and wait it out.

i feel the need to apologize for my rude posting earlier

cakewalk is of course not responsible for my isp's technical incapabilities.

i managed to download the upgrade yesterday, and so far everything seems to work perfect, so many thanks for not throwing me off the board ;)

the only thing that confused me a little is that the upgrade does not by default overwrite version 8.3, but rather installs a parallel 8.5, but thats not a problem either.

regards :)

I have gotten the email, signed it, and have access to the three files.
 
UPDATE:
 
Nemmind. The seventh download apparently was the charm.After 6 hours of bad downloads, the 7th hour produced the "uncorrupted" download file.
 
Jeff
 
 
I have downloaded the files three different times. Acording to the Windows download box, the entire thing downloaded successfully.
 
However, when I run the main install file (Sonar_Producer_8.5.exe) on my Sonar PC (I downloaded the file to my main PC, and then copied it to my separate CW PC), it starts to "unpack" bin files, does two of them, and states that the file is corrupted and I need to download a fresh copy.
 
This has happened three times, after an hour spent downloading the file.
 
I am installing on a Windows Vista PC with 6gig RAM and plenty of hard disk space and it already has Sonar 8.3 installed.
 
Jeff in Boston  

I got my account updated Ok by CW late Friday and made the purchase and download Ok yesterday (Sat). Thanks to Eric and his CW team.

Having heard about possible file corruptions here, I used the Firefox browser (instead of my usual IE8) to make the downloads, as it has an integral download manager and file verification process. 

Don't know if that would help anyone. Everything installed Ok on my notebook and studio PCs without a hassle.

I could download the upgrade to 8.5, but s/n in "My Registration " list is missing, and so is registration for sonar 8.0.
 
please advise,
 
feal

respectfully,

i have purchased, registered, installed and received the serials for an upgrade from SPE6 to SPE8, all early last week.

i have now experienced all 3 of the issues with respect to the free upgrade to SPE8.5.

i posted my problems here and submitted two support request emails to cakewalk last week.

they have not responded in any way (except to send me more promotional email to buy SONAR).

My Account still does not correctly show all my registrations. most importantly, it does not show my recently registered copy of SONAR 8 PE.

THEREFORE:  1)   i still have not received the email. 
                      2)  i get a "not eligible" error if i try to follow the "new" links, etc.
                      3)  My account is screwed up.
                      4)  no response from cakewalk.


Could someone at Cakewalk please provide information as to when I can reasonably expect to get access to the update you promoted the hell out of and now can't seem to deliver?

<sighs and waits some more>

Just bought my upgrade to 8.5 from 7 producer, just received my serial #, do I need to wait for box to come or is there a DL I can use?
just impatient that's all