Also test 2 didn't work .

Test 3 then.... :-)

> Do we have news of Ryan Munnis?
 

Ryan Munnis [Cakewalk]
I'm interested to know everyone's experience with the factory reset and fader calibration test. Those instructions aren't exactly publicized anywhere, as far as I'm aware, so this might interesting to find out whether or not there is any impact on the performance of the motors.

 
Well he was asking for feedback, test 3 is still outstanding. If you and Reza could sort this out then that would be good...
Thanks...

Hi Guys,
 
Got my hands on a VS-700C and I can replicate the behavior. Doing some more digging on my end.
 
In the meantime, a quick and dirty work-around to get the Master Fader to be responsive again is to hold down CTRL and click on the Reset MIDI and Audio button in the Transport Module.
 
I'll follow up when I have more info.

 I did all the 3 tests but still have the same issue. master fader doesn't like to work always.

Ryan , is there any news? did it happend for you too? please inform us if you got any news. i am still trying to find a way to solve the issue, but no success yet.

Hi Reza,
 
Unfortunately I'm a bit at the mercy of other people at the moment. Here's what I found in my testing:

• Not specific to SONAR X3 (it happens with SONAR X2a)
• Not specific to the VS-700 Version 2.0.2 update (it happens with version 2.0.1)
• Not specific to Windows 8.1 (happens on 8.0 also)
• Does not happen in other hosts (tested Logic Pro 9 on OS X)
• Cannot replicate with other control surfaces such as Mackie Control

Ultimately my su****ion is that this might be specific to the VS-700 Control Surface Plug-in, however I can't confirm since I'm not sure what message the VS-700C itself needs to listen to. The only people who can really confirm this for me are Roland Japan who would have access to the MIDI implementation for the VS-700C itself. 
 
What I ultimately discovered is that the only difference on a successful launch of SONAR (where the master fader works) and an unsuccessful launch (where the fader does not work), is that some events are sent in a different order sequentially. So all messages are still sent, just at a different time occasionally.
 
In any case, I've passed along this information to one of our developers and product managers for the time being. I still would be making an assumption if I were to say it was software or hardware related. I just don't know yet. In any case, I do care about the issue but unfortunately I cannot promise a quick turn-around for this hardware since it has been discontinued by Roland and they are no longer offering direct support for it. 
 
In the meantime, the best suggestion I can make is what I made a few posts up, which is that if it happens I would suggest CTRL + Clicking on the Reset MIDI and Audio button on the Transport Module in the Control Bar. This is very quick to do and will easily resolve the issue.

Ryan do you know if there is any bug fixed regards the master fader in new update x3e?
thanks

you are right Alex it didn't fix the issue and i think they completely forgot this issue and no one wouldn't  take care it. I hope some one from roland or cakewalk take the responsibility and fix it.
 

Unfortunately it didn't make it into X3e.
 
It's not that we forgot about the issue, it just wasn't a top priority. The fix list in SONAR X3e is significant and the areas we focused on were very important areas of the program that have to do with core functionality. With that being the case, some lower priority issues were put on the back-burner to focus on higher priority ones.
 
I'll be honest in that there are a few reasons for this issue being a lower priority:

1. There is an extremely simple way to correct this. CTRL + Click on the Reset MIDI and Audio button on the Transport Module in the Control Bar. It takes a only a second and will get you back up and running if this happens.
2. The product is discontinued by Roland. With limited resources it's hard to justify focusing on discontinued products over core functionality (such as the fix list in X3e) and future products. A lot of time and careful focus was put into the areas we updated with X3e.
3. Considering point #2, we do still care about the VS-700 and have open-sourced our Control Surface Plug-in SDK. One of the included projects in the SDK being the VS-700. More info from Noel here: http://forum.cakewalk.com/FindPost/2993349 . As indicated by Noel's post, it seems like we're still maintaining a level of involvement but wanted to be able to put into people's hands the ability to work on projects such as this. This has been requested by the community for a while and was an effort that we really wanted to help bring to our customers so that development for the VS-700 can still live on and not end at where Cakewalk's resources allow.

I hope this helps to explain why it didn't make it into X3e. Sorry guys.

just experienced the issue !! and i'm on Windows 7 !! 
 
everything working great on sonar 8.5 .....but master fader is messy on X1D  
 
here's the story :
 
I bought and installed X3 ... did a restort of the system to come back to X1D (not the subject here) ....
My restore point was done at X1D time while i just unistalled x2 and for some reason , i had no more the VS 700 plugin on shared surface ...
 
I called the support and the sent me an installer ...and now i'm here !!  on windows 7 and no more master fader working while it's working on 8.5 witch share the same folder Shared surface !!!
 
Thks
 
EDIT : performed factory reset , delated the TSSEQ and surface stuff ...did a calibration and all test on the VS 700 C , re performed a X1D update (to force re writte the vs 700 C dll in shared surfaces) ..nothing ... 
 

still nothing ? :)

CakeAlexS
Checked for new drivers or firmware recently on Rolands site?
Windows update still up to date?
Try another PM to Ryan.

Cheers..
Thanks Alex
I will try to email him.
Regars

Ryan Munnis [Cakewalk]
Hi Guys,
 
Got my hands on a VS-700C and I can replicate the behavior. Doing some more digging on my end.
 
In the meantime, a quick and dirty work-around to get the Master Fader to be responsive again is to hold down CTRL and click on the Reset MIDI and Audio button in the Transport Module.
 
I'll follow up when I have more info.

Is there any news? I upgraded to platinum that maybe fix the issue :) but still suffering from this symptom .
Could you please follow it up and see HOW we can fix it?
Thanks in advance

garybrun
 CTRL + Click on the Reset MIDI and Audio button on the Transport Module in the Control Bar. It takes a only a second and will get you back up and running if this happens.

Thanks Gary
Yes I was informed by Roland but this is a known bug that Roland or Cakewalk has to fix it but non of them won't care :(