sharke
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Your Gobbler 1.0 files will [now NOT] be deleted after December 1st
To be honest I'm not entirely sure what this entails as I've just read the email and I'm too tired to take it all in, lol....I just figured that I might as well post it here since Gobbler is integrated within Sonar and I know a lot of you will be using Gobbler as a backup (because it's awesome). Anyway it looks like they're going to be doing the transition to Gobbler 2.0 (which is currently in beta) so you're going to start again. I'm a little confused about the whole membership thing. Are they effectively terminating everyone's membership and making them reapply for 2.0? Will the Sonar integration still work? The whole thing seems a little off to be honest. Anyway, this is what it says: In preparation for some big changes, we have to do some major housekeeping. As we transition to our new product platform, the files you have stored in Gobbler 1.0 will be unavailable after December 1st. Please login to the Gobbler 1.0 client and download any files you need before December 1st. We know this transition may bring up questions, so see below for answers to the ones we've received most-frequently: Q: I paid for an annual membership, what happens to my money?A: We will be refunding you the difference between what you paid and the amount of time left on your membership. You will not be billed again for the Gobbler 1.0 service. Q: How much time do I have to migrate from 1.0?You have until 11:59PM PST, December 1st to login and download your files from the Gobbler server. After that, your files will no longer be accessible. Q: How do I download my 1.0 data? A: You can download your data by clicking on "Files in Gobbler" in your Library, and then selecting one or many files, right-clicking and choosing "Download".
Q: What happens to my data?A: Your data will be permanently deleted, and neither Gobbler or our hosting partners will be able to access it any longer. Q: Can I move my data from 1.0 to 2.0?A: Yes, but you will need to do so manually. Visit the new Gobbler.com site to learn more! Q: I still want to collaborate on my music projects, what can I do?A: Good news, the new version of Gobbler still allows you to collaborate on your projects! Try out the latest version by visiting Gobbler.com, logging in to your account, and clicking the "Switch to 2.0" link on the top right. Even better, while it’s in beta it’s totally free! Q: I referred a bunch of my friends to Gobbler because its great, and earned extra free space...what about me?A: You’re awesome, and we love you. Don’t worry...we’ve got some special stuff coming in our new product that you’ll get for free! Q: I user Gobbler for my class at school, what should I do?A: Please contact [link=mailto:transition-support@gobbler.com?subject=Using%20Gobbler%20for%20educational%20classes&body=Hi%20there%2C%0A%0AI%20am%20using%20Gobbler%20as%20part%20of%20my%20class%20curriculum.%20What%20can%20I%20do%20when%201.0%20goes%20away%3F!]transition-support@gobbler.com[/link] and we’ll figure out the right solution for you on a case-by-case basis! Q: I still have a question about the transition thats not answered here, where do I go to get my answers?A: Send an email to [email=transition-support@gobbler.com]transition-support@gobbler.com[/email]and we'll get back to you right away. Thanks for being a good friend, we're excited for the next phase of what’s to come...stay tuned! The Gobbler Team Thread title edited to reflect new information, see "Best answer" : Karyn
post edited by Karyn - 2014/11/13 18:35:47
JamesWindows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
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Karyn
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 03:30:12
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That's not a lot of warning, I can see a lot of people finding their files have been deleted...
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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Paul P
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 07:29:40
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Q: Can I move my data from 1.0 to 2.0?A: Yes, but you will need to do so manually. Visit the new Gobbler.com site to learn more!
Hard to believe. What if you don't have the space on your computer ?
Sonar Platinum [2017.10], Win7U x64 sp1, Xeon E5-1620 3.6 GHz, Asus P9X79WS, 16 GB ECC, 128gb SSD, HD7950, Mackie Blackjack
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drummaman
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 09:16:28
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Rather an odd way of doing business...
Sell the Promise to the client their data is safe and secure in your "cloud", only to then tell the client they will lose their data if they don't immediately remove it from your cloud...
And how about those threatening emails telling you your free extra space is going away unless you pay to upgrade...
I paid and still received threats!
Strange business model, indeed.
Anyone use SquareSpace? Now there's a kickin' server company that knows how to scale without interupting their clients workflow. They even secured their servers after a hurricane brought flooding to their building! Gobbler might learn a thing or two watching that one...
Looks like I may fall back on my ol' Hightail (YouSendIt) account for cloud storage...
Anyone at Cakewalk have the skinny on what's going on?
Thanks, MG
Sonar Platinum (x64) on Windows 10 Pro (64-bit) running on ADK Pro Audio i7 (12-core), 16GB RAM, 500GB SSD(OS), (2) 2TB drives/(1) 1TB drive for storage, (1) WD Raptor 1TB Audio Drive, (1) UAD-2 OCTO, (2) UAD-2 QUAD, Lynx Aurora 16/AES16
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SuperG
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 09:39:02
(permalink)
This one was an easy one to see coming - Gobbler 1.0 reminded me of DOS 1.0 - no hierarchy. Sooner or later they were going to do something about it. I don't see why they can''t grandfather the old 1.0 system under the new, but the change is definitely needed.
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ampfixer
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 09:49:39
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When they say that the balance of your unused time will be refunded, I get the feeling that there will be no seemless transition to 2.0 Nobody gives back money unless they see it as a way to get more money. I smell a new feature for X4... Now with Gobbler 2.0!
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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sharke
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 11:31:20
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Well this all sucks. I hope Cake take out their Gobbler integration from X4. This is from their blog: - Gobbler 1.0 and Gobbler 2.0 use completely separate databases which means anything you have stored in your Gobbler 1.0 account will not appear in your Gobbler 2.0 account, and vice versa.
- Gobbler 2.0 does not support Windows yet… So, if you are a windows user, or you collaborate with Windows users, you will want to stay on Gobbler 1.0 for now.
So basically: "Despite our earlier promises to keep your data safe, we're going to delete it on December 1. And if you're a Windows user, you're screwed." I think that pretty much tells you everything you need to know about them as a company and their commitment to keeping your data safe. I'm all for software updates, but let's be honest - a better company than Gobbler would have orchestrated a seamless data transition, and they certainly wouldn't have kicked a huge chunk of their users to the curb like this. "You will want to stay on Gobbler 1.0 for now" does not gel with "we are deleting your 1.0 data after December 1."
JamesWindows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
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SuperG
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 12:10:59
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sharke Well this all sucks. I hope Cake take out their Gobbler integration from X4. This is from their blog:
- Gobbler 1.0 and Gobbler 2.0 use completely separate databases which means anything you have stored in your Gobbler 1.0 account will not appear in your Gobbler 2.0 account, and vice versa.
- Gobbler 2.0 does not support Windows yet… So, if you are a windows user, or you collaborate with Windows users, you will want to stay on Gobbler 1.0 for now.
So basically: "Despite our earlier promises to keep your data safe, we're going to delete it on December 1. And if you're a Windows user, you're screwed."
They must've hired a bunch of Mac weenies - it's easy for them to forget that Windows is the dominant OS.
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Anderton
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 12:18:20
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sharke "You will want to stay on Gobbler 1.0 for now" does not gel with "we are deleting your 1.0 data after December 1." I think this needs clarification. Does it mean you can stay on 1.0, but your files will be deleted so you'll have to upload them again manually and start over, or does it mean that Gobbler 1.0 itself won't work after December 1? It also says that Gobbler 2.0 doesn't work on Windows "yet." Does that mean it will be ready by December 1? I emailed Gobbler with these questions, we'll see what the response is.
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einstein36
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 12:43:20
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I'm thinking this is going to be a black eye for Cakewalk that partnered with them to bring this feature to X3, etc...... I mean, think of the gigs and gigs of audio data, etc. one would have to download back to one's computer to upload back to version 2.... I know I wouldn't want to do that......plus, some people don't have the connection speed or the time to do that...:) There's a reason why this is called cloud services for a reason:)
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lawp
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 12:47:06
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can we get some cakewalk insight into this? will it affect the gobbler integration?
sstteerreeoo ffllllaanngge
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lawp
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 12:49:36
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so can we say that gobbler sucks? b-dum tsh
sstteerreeoo ffllllaanngge
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sharke
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 12:50:23
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From what I've read I think it's clear that 1.0 is going to be discontinued entirely. That's why they're refunding the remainder of everyone's annual subscription. It looks like they're starting afresh with 2.0, and they want everyone to purchase a new subscription.
2.0 is currently in beta and it says on the website that as if this time, it's only available for Mac users. I can't find any information about if and when a Windows version will be available. For me, the way they're going about this is all wrong. They're treating their existing customers like crap. The least they could do is be upfront and unambiguous. Instead they're leaving us in the dark.
Is it within the ability of a data cloud service to transfer everyone's data to the new server themselves? Of course it is. They have that data and the means to transfer it. The fact that they're asking people to do it manually is awful. With Gobbler, it's not just a matter of your projects but also your revision history as well. Can you download all of your revisions? What would they look like? How would they be organized? I've relied on Gobbler to download earlier revisions many times. It's been nice having them there. I guess the lesson is, never rely on any of these cloud companies.
JamesWindows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
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Paul G
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 13:11:54
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sharke I guess the lesson is, never rely on any of these cloud companies.
...and that could be why I don't. The whole 'cloud' thing made me nervous from the very beginning, but that's just me...
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lawp
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 13:15:06
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once your data's in the cloud it's no longer yours
sstteerreeoo ffllllaanngge
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robert_e_bone
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 13:45:53
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Can't we just get the data back from the NSA, through filing Freedom of Information requests? (kidding) I have thus far had ZERO reliance on cloud-based storage solutions, and that will likely be the case for the foreseeable future. I DO use Gobbler to transfer projects to/from others, but not for any kind of backup solution. I manually back things up and have multiple copies of data, both on-site and off-site, and that has never failed me. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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John
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 13:51:46
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I have never put anything I have on a "cloud" they are too nebulous for me.
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Beepster
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 14:25:55
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I've always been leary using intertube based "cloud" type services for crucial backups because I am generally paranoid and skeptical by nature but after a brief skimming of the OP and some of the followups I gotta say that's some poorly thought out business maneuverings. Generally I've been pretty pleased or outright blown away with Cakewalk's third party affiliation choices and their contributions to the overall package and I get the general impression that it is all very well thought out and intentioned. I also like that there seems to be a focus on some of the extremely high quality underdogs on the market whose products may not otherwise get the recognition they deserve if it weren't for said partnerships. I kind of figured Gobbler, despite me not using them to date, fell into that same category and I'm sure the Bakers must have been inclined to think they were a stable, quality and scrappy upstart but this truly is setting a bad precedent (especially the part about Windows support... WTF?!). Can't win them all I guess but might I suggest Cakewalk consider sending a warning out to all registered customers about this and posting an official stickie on the matter? I've seen quite a few users mentioning they use it and it would be terrible if they lost any data unawares of the situation. Thanks for posting this, sharke and as well to Craig for attempting to follow up with Gobbler. Despite my hesitation and disinclination to use cloud services I had been considering taking advantage of the Gobbler integration or just creating an account and moving my data over to them manually because other services (who shall remain nameless) have proved to be a disappointment themselves as far as sharing and ease of access. Shame on Gobbler for inconveniencing those who took a chance on their service and for sullying Cakewalk's reputation of steering users to quality third party providers... in this case to the point of coding your service RIGHT INTO THEIR PROGRAM!! I can only imagine the ensuing fury at Baker headquarters over this. Otherwise I hope all are well. I have something brewing in my own demented workshop for my fellow Sonarites. Until then take care and best wishes. PS: Loving the new site layout. I have been watching from afar despite my silence. Cheers.
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dke
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 14:28:09
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This is exactly why I don't use any cloud services and likely never will. Dan
Sonar Platinum ( x64), Windows 10 x64, HP Envy i5 2.9GHZ, 8GB, Tascam 4x4 USB, BX5a Monitors.
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lawp
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 14:30:03
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I hope that there will be a recommended course of action for sonar users :-)
sstteerreeoo ffllllaanngge
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Beepster
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 14:30:35
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Oh and in the meantime, although I have not thoroughly tested the service out, anyone who has a Gmail account has access to their Gdrive feature which allows for a decent chunk of online storage. So if you get stuck you could transfer at least some of your data onto their servers until this gets sorted out one way or the other.
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Seth Kellogg [Cakewalk]
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 14:35:18
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☄ Helpfulby Beepster 2014/11/13 14:33:01
lawp can we get some cakewalk insight into this? will it affect the gobbler integration?
The Gobbler Control Bar Module won't work since it relies on talking with the local client. It'll unfortunately be broken in X3 until the new Windows client is released. I've got about 50GB of projects I need to grab and backup myself. . . Not fun.
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Beepster
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 14:38:53
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I either screwed up my last post or the forum ate it but I wanted to remind everyone that if you have a Gmail account or any google account that you should have access to their Gdrive feature that allows for a semi decent chunk of online storage (15GB I think? Don't quote me on that) but it might be a temporary solution if you do not have any local storage available. I've only used it for non music, non critical purposes so I can't attest to its quality but it seems to work. Cheers.
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Seth Kellogg [Cakewalk]
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 14:42:15
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Beepster I either screwed up my last post or the forum ate it but I wanted to remind everyone that if you have a Gmail account or any google account that you should have access to their Gdrive feature that allows for a semi decent chunk of online storage (15GB I think? Don't quote me on that) but it might be a temporary solution if you do not have any local storage available. I've only used it for non music, non critical purposes so I can't attest to its quality but it seems to work. Cheers.
I use G-Drive and Dropbox quite a bit for collaboration. They work well.
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Beepster
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 14:47:38
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Hi, Seth. I use dropbox for file sharing of music files (bapu turned me onto it when I first showed up) and yes, it does work well. I prefer not to use (or install) the desktop client/program thingie and upload directly to the site instead. So yeah, guys... dropbox is decent but don't let them talk you into installing that widget thingie unless you actually want it. It is not necessary. I forget how much free storage they give you and all that is required is an email addy. Have some other fish in the fire right now. Back in a bit. Cheers.
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komposer
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 14:52:44
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This smells. Sensing Gobbler's relationship with his server company has soured as well as with CW. There's no legitimate reason for them to have to delete everyone's data and start over, unless it's being held hostage.
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biodiode
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 14:58:08
(permalink)
☼ Best Answerby Karyn 2014/11/13 18:32:10
Just in from Gobbler:- Recently, we sent an email letting you know we were planning on sunsetting the Gobbler 1.0 product. We didn’t think things through as thoroughly as we should have and we know how important Gobbler is to your workflow. So I spoke with the team and we have a new plan. First and foremost, we will NOT be shutting down service for previously paid users effective December 1st. While free Gobbler 1.0 accounts will be closed, we will continue to provide the paid Gobbler 1.0 service until our 2.0 product can provide a rich set of features that truly improves upon the 1.0 client. Your data will continue to be available and your service will not be interrupted! Furthermore, we’d like to say thank you for being a loyal Gobbler: Starting today your paid account is FREE You can now use as much storage as you’d like
If you have already paid for an annual account, we will be issuing a prorated refund to you. If you have a monthly subscription, you will not be charged again related to Gobbler 1.0. While we are working really hard to get Gobbler 2.0 out the door, we know there is a ways to go, and we’re missing some critical features for your workflows. We’ve got some cool stuff in the pipeline, so don’t lose faith! Windows users - we’ve heard you loud and clear that you want Gobbler 2.0, and be assured it is in our pipeline to get into your hands as quickly as we can. We love our users, not least of which when they’re reminding us why we make Gobbler - for the inspiring creators out there. We hope you’ll be pleased with this new course for sunsetting Gobbler 1.0, and invite you to hit us up with any feedback you may have. Additionally, please follow us on Facebook and Twitter for the latest on Gobbler 2.0 and the community. We hope you’ll join us on a the journey to 2.0. We’ve got some exciting stuff to show you soon!
www.biodiode.com https://soundcloud.com/biodiodePC Specs :-Sonar Platinum, Fractal Design Define R4 Case, Asus X-99 Deluxe motherboard, Intel Core i7 5960X Processor, Bequiet BK010 Dark Rock Cooler, 32GB - 2400mhz Corsair memory, 650W Bequiet Dark Pro PSU, 1GB XFX Radeon R5 Passive GFX, 2 x 256GB Samsung 850 Pro SSD, 1 x 3TB WesterDigital Black HDD, LG - BluRay Combo Drive, Windows 10, Kensington SlimBlade Trackball, LG34UM88C 34-Inch 3440 x 1440 UltraWide IPS Monitor
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John
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 15:09:04
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Beepster I've always been leary using intertube based "cloud" type services for crucial backups because I am generally paranoid and skeptical by nature but after a brief skimming of the OP and some of the followups I gotta say that's some poorly thought out business maneuverings. Generally I've been pretty pleased or outright blown away with Cakewalk's third party affiliation choices and their contributions to the overall package and I get the general impression that it is all very well thought out and intentioned. I also like that there seems to be a focus on some of the extremely high quality underdogs on the market whose products may not otherwise get the recognition they deserve if it weren't for said partnerships. I kind of figured Gobbler, despite me not using them to date, fell into that same category and I'm sure the Bakers must have been inclined to think they were a stable, quality and scrappy upstart but this truly is setting a bad precedent (especially the part about Windows support... WTF?!). Can't win them all I guess but might I suggest Cakewalk consider sending a warning out to all registered customers about this and posting an official stickie on the matter? I've seen quite a few users mentioning they use it and it would be terrible if they lost any data unawares of the situation. Thanks for posting this, sharke and as well to Craig for attempting to follow up with Gobbler. Despite my hesitation and disinclination to use cloud services I had been considering taking advantage of the Gobbler integration or just creating an account and moving my data over to them manually because other services (who shall remain nameless) have proved to be a disappointment themselves as far as sharing and ease of access. Shame on Gobbler for inconveniencing those who took a chance on their service and for sullying Cakewalk's reputation of steering users to quality third party providers... in this case to the point of coding your service RIGHT INTO THEIR PROGRAM!! I can only imagine the ensuing fury at Baker headquarters over this. Otherwise I hope all are well. I have something brewing in my own demented workshop for my fellow Sonarites. Until then take care and best wishes. PS: Loving the new site layout. I have been watching from afar despite my silence. Cheers.
This is a very astute post with a very well thought out point of view. Beep I knew we were missing something. I just couldn't put my finger on it. Now I know. Your posts are being missed. BTW I have to agree with every point in that post. I also wont trust third party storage.
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jatoth
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 15:09:14
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I've never truly gotten why so many people trust/use "cloud" storage. External drives are dirt cheap. $70-80 per TB. Why rent "cloud" space? Has anyone tried to upload a couple hundred gigs to the cloud? Not what I want to spend my time doing. Also, the reality is "cloud" storage is nothing more than saving your stuff on someone else's computer. Maybe it's my age or the fact that I have spent the last 34 years in IT, but I don't want anyone else responsible for my data.
John X3e Producer, Sonar Platinum, Sweetwater CreationStation i5 3.1gHz, 12 GB RAM, 500GB SSD OS drive, 1TB SSD audio drive, 1TB archive/misc drive, dual 22" monitors, Windows 7x64, SaffirePro40 (firewire), MOTU MIDI Express XT, Behringer BCF2000, dbx 586, Samson Servo 120a, Yamaha HS80M, Auratone 5c Cubes, Sennheiser HD650, Sony MDR 7509HD, Sony MDR 7506, Kurzweil K2500XS, Roland XP-30, Proteus 2000.
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einstein36
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Re: Your Gobbler 1.0 files will be deleted after December 1st
2014/11/13 15:35:31
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Seth Kellogg [Cakewalk]
lawp can we get some cakewalk insight into this? will it affect the gobbler integration?
The Gobbler Control Bar Module won't work since it relies on talking with the local client. It'll unfortunately be broken in X3 until the new Windows client is released.
I've got about 50GB of projects I need to grab and backup myself. . . Not fun.
I'm curious Seth as to know when things like this happen with partners, does Cakewalk talk to the company to try fix things and continue their partnership with them knowing with future foresight, they might break something else baked into Sonar? Or does Cakewalk just end their contract with the company and walk away with a bruised eye and try to find better companies that won't break features in Sonar??? Thanks..
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