Helpful ReplyRapture Installation/Serial Number Problems [In-Progress - Solution for DimPRO error]

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Barczar
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Re:Rapture Install BUG! (There I said it!) 2012/09/22 22:26:42 (permalink)
Thanks Ryan.  Everything is working here. A couple of bumps, but I've got Rapture working.

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Re:Rapture Install BUG! (There I said it!) 2012/09/22 23:44:16 (permalink)
Maybe it would work if we could get Rapture LE off our puters? How do we do that?

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Re:where is rapture? 2012/09/23 00:44:11 (permalink)
I installed 64 Bit version during install   It  Runs fine  outside of Sonar, and  took Ser and Act key fine. However it cannot be selected as Synth insode Sonar X2 Does not show up in Instruments
It is located  in Programs(386)?  

BTW did not find Stand Alone version in link provided and I uninstalled the version I have. Do I need to re install Sonar X2???    

I also uninstalled Sonar X1 and removed all X1 instances from registry


Don't know about anyone else but like with X1 I am glad to pay more for the Boxed version. I saved the BIN Files so I can reinstall without the Unzipping procedure. Will likely convert to DVD ROM


EDIT: FIXED
1. Uninstalled Rapture (Using Revo uninstaller (which scans all instances in Registry and Doc folders for deletion)  
2. Re installed X2 using custom install Checked off ONLY Rapture (64 Bit)

Put in Ser Number
Rebooted Sonar X2
Dragged Rapture to track opened and put in Act Key

Everything is working (even Rapture (32) is showing up in instrument list 


Oops Not so fast...No MIDI Arp EFX will not load...Crashed X2


Reinstalling.......So much for the creative juices....


post edited by Tombo777 - 2012/09/23 01:50:42

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#93
lorneyb2
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Re:where is rapture? 2012/09/23 01:42:25 (permalink) ☄ Helpful
I just found a way to get Rapture to install. 
The specific problem I was getting was the Dim Pro error that opened up the browser at the Dim Pro download page and aborted the installation. 

I used the updated download file that Ryan had temporarily posted this afternoon and has subsequently been taken down.

I went into the registry and renamed Dimension Pro(by right clicking on the name and selecting rename) to Dimension Gro with the hopes that this might bypass that error and lo and behold it did.

I then ran the install package with Run as Admin and it ran properly and asked for serial number etc.
I opened up Sonar and Rapture was there, and after loading for first time it asked for my Registration number and then worked as advertised.

I then went back to regedit (I had just minimized it during this process) and renamed Dimension Gro back to Dimension Pro. 

The location for the regedit entry was (please note that this is on a 64bit machine)
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Cakewalk Music Software\Dimension Pro]
(if you are running on a 32bit machine it Dim Pro entry may be at a different location)

Please note the following cautions:
    I am running on a XP Pro 64bit (and X2 is actually working great on it, by the way) so other operating systems may differ.
    I had had Dim Pro 1.5 previously installed and did not use the current download.
    The installer was  run from the downloaded version that was temporarily available earlier today so I don't know if this would solve the problem with the original Sonar X2 install package.
    I was getting the Dimension Pro install error box. 


Hopefully this may provide some assistance for Ryan to come up with a solution for a quick fix Rapture install program.

Edit Sept 23, 5pm   
As Rickpaul indicates in post 101 if you have the 32bit Dim Pro installed it will be at the following location.
[HKEY_LOCAL_MACHINE\SOFTWARE\Cakewalk Music Software\Dimension Pro]

If both 32 and 64bit are installed you would need to change both reg names.
post edited by lorneyb2 - 2012/09/23 19:08:54

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#94
brammer
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Re:where is rapture? 2012/09/23 09:43:55 (permalink)
Sounds like we're making some progress!

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Re:where is rapture? 2012/09/23 12:59:17 (permalink)
I don't know if anyone else is having this problem, but thought I'd throw it out there.

Rapture 64 - no previous install.  Downloaded it last night.

I got the stand alone version to accept the serial/reg numbers.  However, w/i SONAR it says I'm not the administrator and the reg # is blanked out.  Of course I'm the ad - only user on the system.  Wind 7 64 bit.

As far as DimPro - it won't accept the reg # that was sent in my email from registering.

Demo mode for 30 days so that is no big rush.

Any ideas?  I didn't see any posts exactly this these problems.

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Re:where is rapture? 2012/09/23 13:17:43 (permalink)
I did a custom install of X2 & left DimPro out of it so mine's still working
X1 gave me problems - kinda like X2 has with Rapture
Hopefully this time they'll get it sorted


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jm24
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Re:where is rapture? 2012/09/23 13:48:19 (permalink)
Installation of SX2 and Rapture went fine for w7-64, and w8-64.

But not for w7-32.  I got the dreaded DP update message.

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jm24
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Re:where is rapture? 2012/09/23 13:54:44 (permalink)
Another clue???

8.53 is installed on the w7-32 partition.

It is NOT installed on the w7-64, or the w8-64 partitions.
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Re:where is rapture? 2012/09/23 15:38:47 (permalink)
I installed X2 over the weekend on Windows 7 64 bit and like many others here, Rapture did not install. Somewhere in this odyssey Rapture LE got broken and I can't use that either.

Just the normal early adopter challenges. I am sure we will resolve all of these issues given a little time. :-)

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Re:where is rapture? 2012/09/23 16:00:41 (permalink)
Lorney - that worked for me. Thanks!!!!! I had tried everything else but kind of lost interest and wasn't about to go **** with the registry. I can see that my registry had DIMENSION 1.1 listed in the DP and DIMENSION PRO folders, but 1.5 is listed under the DPLE folder. I think this is a result of the finicky update we had to follow for the 1.5 upgrade. Anyway, simple fix so thanks for that.

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Re:where is rapture? 2012/09/23 16:57:23 (permalink)
lorneyb2


I just found a way to get Rapture to install. 
The specific problem I was getting was the Dim Pro error that opened up the browser at the Dim Pro download page and aborted the installation. 

I used the updated download file that Ryan had temporarily posted this afternoon and has subsequently been taken down.

I went into the registry and renamed Dimension Pro(by right clicking on the name and selecting rename) to Dimension Gro with the hopes that this might bypass that error and lo and behold it did.

I then ran the install package with Run as Admin and it ran properly and asked for serial number etc.
I opened up Sonar and Rapture was there, and after loading for first time it asked for my Registration number and then worked as advertised.

I then went back to regedit (I had just minimized it during this process) and renamed Dimension Gro back to Dimension Pro. 

The location for the regedit entry was (please note that this is on a 64bit machine)
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Cakewalk Music Software\Dimension Pro]
(if you are running on a 32bit machine it Dim Pro entry may be at a different location)

Please note the following cautions:
   I am running on a XP Pro 64bit (and X2 is actually working great on it, by the way) so other operating systems may differ.
   I had had Dim Pro 1.5 previously installed and did not use the current download.
   The installer was  run from the downloaded version that was temporarily available earlier today so I don't know if this would solve the problem with the original Sonar X2 install package.
   I was getting the Dimension Pro install error box. 


Hopefully this may provide some assistance for Ryan to come up with a solution for a quick fix Rapture install program.
   
---------------

Thanks, lorneyb2.  This procedure didn't work for me as stated (I'm also on a 64-bit system).  In particular, after just making the registry change suggested above, then trying to install the standalone Rapture installer from yesterday, I got the same Dimension Pro error message.  However, if I went to [HKEY_LOCAL_MACHINE\SOFTWARE\Cakewalk Music Software\Dimension Pro], and also renamed that one "Dimension Gro" in the last part of it, then tried the installation again, it worked.  Since I had both of those renamed when I successfully installed Rapture, I don't know if just renaming [HKEY_LOCAL_MACHINE\SOFTWARE\Cakewalk Music Software\Dimension Pro] would have been sufficient, only that just renaming [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Cakewalk Music Software\Dimension Pro] was not sufficient on my system.  I also did have to use Run as Administrator for starting SONAR to get Rapture to take the download code.  I did not run the Rapture setup as Administrator, and it took the serial number just fine.  Note that I didn't have any previous version of full Rapture on my system, only Rapture LE from earlier versions of SONAR.
 
I'd actually been thinking about trying something along the same lines as this last night, but with a lot more work involved in it (basically exporting the Dimension entries in the registry, then deleting them from the registry, then doing the installation, then putting the exported entries back), but your version is a lot less work.
For those who don't have the standalone Rapture installer, I'm pretty sure this same method should work for just trying to install Rapture only from the SONAR X2 Producer installation since Ryan had indicated that the separate installer is the same one as bundled into the SONAR installer, just separated out for ease of installation.
 
Rick

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lorneyb2
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Re:where is rapture? 2012/09/23 19:13:34 (permalink)
Hi Rick.  Glad to see you got it to work.  I only had installed the 64bit version so that is why I only had it in the one location.(Wow6432Node).  I updated my post with your updated info for the location for the 32bit version.


Thanks for the info.

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Re:where is rapture? 2012/09/23 19:25:27 (permalink)
lorneyb2


Hi Rick.  Glad to see you got it to work.  I only had installed the 64bit version so that is why I only had it in the one location.(Wow6432Node).  I updated my post with your updated info for the location for the 32bit version.


Thanks for the info.

Thanks.  I'm not sure why I'd have had the 32-bit version there if that's the reason for the HKLM/Software/Cakewalk Music Software version, but maybe from some old version installed by something or other.  I am on an x64 machine, and had to install everything fresh when I went x64 as it was an XPx86 to Win7x64 upgrade, which meant a fresh install for most purposes, and I thought I'd only installed the x64 version of SONAR at the time.  I only had Dimension Pro through SONAR, but perhaps it was a 32-bit version at some point even in the x64 version of SONAR or something.
 
Rick

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Re:Rapture Install BUG! (There I said it!) 2012/09/23 21:19:24 (permalink)
Ryan Munnis [Cakewalk
]

I might not be able to turn around a solution right away for you guys, though I do have one thought in mind I'll reserve for a little bit.

In the meantime, can I get a raise of hands from everyone experiencing problems who owned Rapture beforehand and has a previous Rapture serial number?

Yup, same problems as everyone else here.  I too have the previous full version of Rapture.  But like others, my Rapture install seems to bomb because of the Dim Pro error message that pops up.
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Re:Rapture Install BUG! (There I said it!) 2012/09/23 21:50:49 (permalink)
Only Rapture LE.
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Re:Rapture Install BUG! (There I said it!) 2012/09/24 04:49:44 (permalink)
I've got both Rapture & Dim Pro running on both of my systems.

Method:

After  installing everything (run as Administrator), there should be a Rapture icon on your desktop.
Run this stand alone AS ADMINISTRATOR and your reg/serial codes should work perfectly




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Re:Rapture Installation/Serial Number Problems [In-Progress - Solution for DimPRO error] 2012/09/24 05:23:26 (permalink)
Thanks for this post. Finally got mine working too.
 
I extracted the bin files to an undisclosed location so they wouldn't be deleted.
Then I right clicked the setup and ran as admin.
Then I ran custom install selecting everything but V studio listings.
At the end I got the Rapture install window.
 
One hiccup early on was an error window unable to delete some system folder dll. Don't know what that was about so I "ignored" it.
 
Another was loading a project with Dimension Pro that says it can't be found even though it shows up in the vst listing. Will probably have to reinstall Dim Pro.?.
 
Everything else seems great so far.
 
Steve
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Re:Rapture Install BUG! (There I said it!) 2012/09/24 06:24:29 (permalink)
have spent 3 days can not get rapture to show up many corupted downloads is there a download seperate from all the set .exe for rapture i have x2 installed but rapture not there only le version thanks for help
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Re:Rapture Install BUG! (There I said it!) 2012/09/24 06:46:39 (permalink)
When I downloaded the X2 files from the store I didnt have an X2 icon in front of the files. I only had a white paperlike icon there. Nothing would start. I deleted them all and started the download again. Now I got the X2 icon on all the files. I installed them and han no problems whatsoever. I went to the desktop and started dem pro and rapture under administrator and could put in the reg nr. Everything went smooth after that.

Danny
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Re:Rapture Install BUG! (There I said it!) 2012/09/24 12:44:20 (permalink)
Bristol_Jonesey


(run as Administrator),
Do you have UAC enabled?   I do not, and never have had to run any CW program as administrator to install correctly.
 
All is well for w7-64, w8-64:  Sonar X1 on w7, not on w8. X2 on both now. 
 
w7-32: no rapture. Just the DP error.
I have not attempted any of the suggested "fixes." I want the CW dudes to explain the problem. And provide the "proper" automatic solution.
post edited by jm24 - 2012/09/24 13:35:09
revsnd
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Re:Rapture Install BUG! (There I said it!) 2012/09/24 18:36:29 (permalink)
bump
Ryan Munnis [Cakewalk]
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Re:Rapture Install BUG! (There I said it!) 2012/09/24 23:03:17 (permalink)
Hi Everyone, 


I met with a few folks internally today and an official update to the stand-alone Rapture 1.2.2 installer is in the works for you folks. There are actually a variety of things for us to look into based off various reports, so as all things official it will most likely take a little bit of time (but hopefully not too much!).


A few things I should probably make clear since the reports we're getting vary a bit. These are the two biggest issues we're encountering:


1) If you are inserting Rapture but it doesn't list a serial number in the registration dialog, you're inserting the old version of Rapture which means you have owned it and installed it in the past. You probably have multiple Rapture components in your VST list, so try going through each one to see if you can locate the new one. The 1.2.2 installer installs a Rapture x64.dll component, whereas your old one might be named Rapture.dll. The 1.2.2 installer with X2 does NOT install a DirectX version of Rapture. When you're inserting Soft Synths in SONAR, there is a divider that separates your DirectX instruments (on the top) from your VST Instruments (on the bottom). Try inserting the instance of Rapture at the bottom, most likely it will be labeled "Rapture 64".


When it comes to repairing the serial number field for the other instances, an easy solution rather then diving into your registry is to simply run the full Rapture 1.2.1 installer followed by the free 1.2.2 update again. You can enter your serial number in the installer and fix the missing registry entry. When doing this, you would be required to use your old Rapture serial number. In the meantime, until we have the official update worked out, this might be in your better interest. Anyone with a valid Rapture purchase should be able to access this from their discs or from the Cakewalk store (if purchased as a download). If you're having trouble getting the installer and know you have an old serial number, send me a PM or give us a ring.


2) If you are getting a message that says, "The installer has detected that a previous version of Dimension Pro is currently installed...", then you must still have registry keys from a prior Dimension Pro 1.0 or 1.2 installation. This could be from a separate Dimension Pro purchase or from a SONAR 8 or SONAR 8.5 purchase. There are several possible registry keys you might have on your system. As follows: 


HKEY_CURRENT_USER\Software\Cakewalk Music Software\Dimension Pro
HKEY_CURRENT_USER\Software\Cakewalk Music Software\dp
HKEY_LOCAL_MACHINE\Software\Cakewalk Music Software\Dimension Pro
HKEY_LOCAL_MACHINE\Software\Cakewalk Music Software\dp
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Cakewalk Music Software\Dimension Pro
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Cakewalk Music Software\dp


This check was intended for the latest version of Dimension Pro 1.5, but it was obviously not intended for Rapture. If you're in this predicament, and are comfortable with the registry, as some users have pointed out you can temporarily rename these keys. The ones you would want to concern yourselves which end in "Dimension Pro", so you could rename them "Dimension Pro backup" as such:


HKEY_CURRENT_USER\Software\Cakewalk Music Software\Dimension Pro backup
HKEY_LOCAL_MACHINE\Software\Cakewalk Music Software\Dimension Pro backup
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Cakewalk Music Software\Dimension Pro backup


Afterwards, you can run the Rapture installer at the end of the X2 installer and when it's complete rename the keys back.


3) For Rapture to accept the registration code, you must Run as Administrator by right-clicking on the Rapture microhost or the SONAR icon and selecting "Run as Administrator". This is normal for the registration process with Rapture and Dimension Pro.


I hope in some way that helps for the time being. Thank you everyone for your willingness to tackle this, send me private messages, and all of your patience while we get it squared away. If anyone needs hand with any of this directly, feel free to give us a ring so we can get you squared away in the meantime. I have shared this with all of our folks internally so they can guide you through the process of getting it set up if needed.

Ryan Munnis
Cakewalk
jm24
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Re:Rapture Install BUG! (There I said it!) 2012/09/24 23:15:25 (permalink)
"Run as administrator"

Is this only for those with UAC enabled?

I did not do this for w7-64, w8-64. 

I had the DP error only on w7-32.

Ryan Munnis [Cakewalk]
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Re:Rapture Install BUG! (There I said it!) 2012/09/24 23:26:35 (permalink)
jm24


"Run as administrator"

Is this only for those with UAC enabled?

I did not do this for w7-64, w8-64. 

I had the DP error only on w7-32.

Correct. Dimension Pro gives an "Invalid Reg Code" message if not elevated properly. Rapture and some of our other older stuff (Studio Instruments, Music Creator, etc.) don't even allow you to enter the code because they state you're "Not Running as Administrator". The apps don't want you to be able to add registry values that would require admin access. It's pretty standard. If you were on a Standard User account, you'd have to enter in your Admin password to allow the app to access this hive in your registry. This is what "Run as Administrator" does. It prompts for your action... as a protection.


Anyhow, it's a requirement for Vista (32-bit and 64-bit) as well as Windows 7 + 8 (32-bit and 64-bit). You might not have run into it with SONAR because SONAR has a mechanism to elevate your user privileges without having to relaunch the app. After answering this question seventy million times us folks in support requested a mechanism be built into SONAR to deal with it ;)

Rapture and Dimension Pro don't have this mechanism though, so you have to do it the ol' fashion way with the good old right-click :)


Ryan Munnis
Cakewalk
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Re:Rapture Install BUG! (There I said it!) 2012/09/25 00:02:05 (permalink)
Here's my scenario. Rapture in Sonar X2 32 bit is fine. Rapture in 64 bit shows up but I can not enter my serial number even when I select "run as administrator". The box to enter my S/N is grayed out and won't let me put anything in there. I can only enter my registration code but without my serial number it doesn't matter. 

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brammer
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Re:Rapture Install BUG! (There I said it!) 2012/09/25 09:25:53 (permalink)
I'm waiting until Cakewalk issues a patch, which I hope will be soon

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NW Smith
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Re:Rapture Install BUG! (There I said it!) 2012/09/25 09:37:19 (permalink)
I have the same issue - only Rapture LE is visible. I am glad the Cakewalk folks are working on a fix.

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danika
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Re:Rapture Install BUG! (There I said it!) 2012/09/25 12:15:17 (permalink)
Same issue also. Only see Rapture LE.
Greybeard
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Re:Rapture Install BUG! (There I said it!) 2012/09/25 16:07:09 (permalink)
Add me to the list. I had Rapture 1.22 before X2 instal; now it only works as a stand-alone. All I see on VST options are earlier versions, which, when I insert them into a project, either crash X2 or ask me to register (which they won't accept).
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