Last day: Got the email about getting $20 off in the Cakewalk Store...

...but there's no coupon in my account like it said there would be. Is there a particular screen I need to go to access the code or were they just premature in sending out the email?

yep!!! same here too.... a bit confused...

 Yes, I got the email and was ready to spend the $20, and realized there was no promo code made available. Hey bakers, anyone listening?

I just logged in and I can see the code

This is the second email I have not received this month, that I know about. I do generally get CW emails, just got one about the extended CW bundle pricing but not one about the $20 gift code in my account (which is there BTW).

Ok, I am going to sticky this thread.

Here's the deal. If you own SONAR X1 or SONAR X2, login to your store account and you'll see a $20 coupon that can be used for anything on the store. You won't get the balance if the purchase is under $20 and it's not redeemable for cash. Basically anything in the store is fair game for this offer.

Due to the popularity of the offer, we had to optimize the store and the size. That's being done now, sorry for the inconvenience. 

Thanks,

Andrew

Andrew - Logged on and got the coupon code.  Was able to apply it at checkout and then download a product (Thanks Cakewalk for the nice Christmas present).  For others, remember to enter the promotion code on the payment page.  If you don't see the $20 applied at the final checkout - back up a page and make sure to enter the promo code and click on the button next to the promo code field.
 
Glen

SteveStrummerUK

Ryan Munnis [Cakewalk
]

Scook, I believe that sometimes emails get sent off in batches to prevent a massive influx of customers trying to shop on the store simultaneously. This could be a case of that. I'm not sure for certain if that's what is happening with this promo Newsletter, but I know this topic is a theme every time a Newsletter is sent. 

 
Ryan, I haven't received an email since November.
 
Up until then I was lucky enough to receive every one since I signed up. I've changed absolutely nothing with regard to my subscription or my email details so I can't understand why I've been cut off like this.
 
As you say, there are a lot of complaints every time this happens. I would have thought that getting this sorted out for your customers once and for all should be a priority for you guys? What about the poor buggers who don't happen to frequent this particular forum, are you happy that they might never get to know about these offers?
 

I think you're taking what I posted out of context or maybe just misunderstanding. Why would myself or anyone at Cakewalk be "happy" about people not receiving promotional offers? That's definitely not the case and not really fair to suggest we'd want that.

I was referring to the fact that the Newsletter we just sent went to a LOT of people. Scooks post was very, very shortly after we sent the Newsletter out to anyone at all. Sometimes things are sent in batches, so if someone doesn't receive the same Newsletter within minutes of someone else, it could be related to that. Also, sometimes offers are targeted for people that are actually eligible for the offer, and not everyone in general. 

If you haven't received any Newsletters period, that's a different story altogether. Out of curiosity, when is the last time you updated your preferences here? http://www.cakewalk.com/manager.aspx

For those who have never signed up, you can do so here: http://www.cakewalk.com/newsletter.aspx

Relatively recently we corrected an issue with the page above that was not updating settings correctly. I'm curious when the last time you might have attempted to update your settings. Perhaps it was prior to this fix? The Newsletter isn't my forte but I don't mind digging in if it's still not working correctly for you.

How long should one wait before acknowledging not receiving an email? The only reason I posted above was that I did not receive another promo email earlier this month and have yet to receive this email. I have been receiving promo material from Cakewalk for years but it does beg the question, what have I been missing?

I got the email, but went ahead and updated the preferences, as an eKnock on eWood thing.

I actually had seen the promo code PRIOR to noticing the email, and thought I was BATTY for having had a $20 coupon that I didn't use.

Sooooo, I used it - got the SWA Mix/Master video for $17 something, and gladly did not care about the change.  Already downloaded the video, and am going to watch it tonight, and put my learning hat on.  

Thanks Cakewalk, quite nice to put that offer out there, you have certainly given me a nice Christmas present.

Yeah, boi!, 

Bob Bone

bapu


Ryan,

Since it too me about 40 seconds to get to my account I noticed that on this page the TOP products do NOT include X2.

Shame on the web developer team:

Yep, It even disappeared off the menu on the Forum Tab for Music Software as well

SteveStrummerUK

Ryan Munnis [Cakewalk
]

SteveStrummerUK

Ryan Munnis [Cakewalk
]

Scook, I believe that sometimes emails get sent off in batches to prevent a massive influx of customers trying to shop on the store simultaneously. This could be a case of that. I'm not sure for certain if that's what is happening with this promo Newsletter, but I know this topic is a theme every time a Newsletter is sent. 

Ryan, I haven't received an email since November.

Up until then I was lucky enough to receive every one since I signed up. I've changed absolutely nothing with regard to my subscription or my email details so I can't understand why I've been cut off like this.

As you say, there are a lot of complaints every time this happens. I would have thought that getting this sorted out for your customers once and for all should be a priority for you guys? What about the poor buggers who don't happen to frequent this particular forum, are you happy that they might never get to know about these offers?

I think you're taking what I posted out of context or maybe just misunderstanding. Why would myself or anyone at Cakewalk be "happy" about people not receiving promotional offers? That's definitely not the case and not really fair to suggest we'd want that.

I was referring to the fact that the Newsletter we just sent went to a LOT of people. Scooks post was very, very shortly after we sent the Newsletter out to anyone at all. Sometimes things are sent in batches, so if someone doesn't receive the same Newsletter within minutes of someone else, it could be related to that. Also, sometimes offers are targeted for people that are actually eligible for the offer, and not everyone in general. 

If you haven't received any Newsletters period, that's a different story altogether. Out of curiosity, when is the last time you updated your preferences here? http://www.cakewalk.com/manager.aspx

For those who have never signed up, you can do so here: http://www.cakewalk.com/newsletter.aspx

Relatively recently we corrected an issue with the page above that was not updating settings correctly. I'm curious when the last time you might have attempted to update your settings. Perhaps it was prior to this fix? The Newsletter isn't my forte but I don't mind digging in if it's still not working correctly for you.

 
Apologies for my tone Ryan, that wasn't called for on my part - I know you guys are on our side.
 
And I just got a PM from Andrew, who's looking into why my emails stopped.
 
Sorry again, and a big (public) thanks to Andrew for stepping in so quickly. 
  
  
 

If only he could get mine to start. Re: (Case 34323) Re: Cakewalk Tech Support - Customer not receiving emails. 

So Cakewalk! 


Are you sleeping? How much will i have to wait for my X2 download links and serial?


Here's my story: last night (I'm in france), I've used my coupon to get X2 pro upgrade from X1 exp (79€ instead of 99€)... Chose Paypal payment... choosing that redirected me to my paypal account to achieve the payment... once done, paypal tried to redirect me to the Cakewalk Store, but, impossible: I got a maintenance page telling me to try later... ok


In the mean time I receive a mail from paypal for payment confirmation...


Some time later, I finaly succeeded to go to my cakewalk account, BUT, I still see my coupon available, and I still see my X2 upgrade in my cart, although my paypal payment was achieved....no confirmation mail from CW, no dl links, and obviously no serial....It was about 10 hours ago....sent a mail to the customer service, and a feww message here with a CW moderator, and this morning (in France), woke up and observe that the problem is not fixed...no response frome CW customer service, nothing... Come on CW, each time I try to upgrade to the new Sonar version, it's a knightmare for me.... please be reactive, as fast as the money goes away from my Bank account to yours.... 


By the way, I'm 
Case 84605

I spent my free $20 on the Lounge Lizard, which I have always liked the sound of. Thanks, Cakewalk.

I usually get all notifications even if I didn't want them. Haven't received any for a while now. On top of that, I tried to get the Cakewalk Sound Center Stienway Grand. The process didn't finish and now my code is gone! I sent an e-mail to customer support. I am sure they will take care of it. I am one of the few that have never had a problem with getting great customer support.