pwalpwal
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official cakewalk forum participation seems a bit ad hoc
seems a bit sporadic, no? keith was busy for a couple of days a few weeks back, and some of the other support peeps popped in here and there, but nothing for a while now? i'm surprised there's no employee who has to patrol the forums as part of their daily job stuff, at least showing a presence if not answers
thoughts?
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Bristol_Jonesey
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 09:53:32
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☄ Helpfulby karhide 2017/02/15 11:01:08
In essence it's a peer to peer forum and is moderated by the forum hosts.
It's great when a Baker does show up but I certainly don't rely on or expect this to happen with any regularity.
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pwalpwal
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 09:57:13
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yeah, understood, but with the ongoing lack of official contact, it seemed like it may move to the forum? at least, the cakewalk involvement recently seemed worthwhile
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Brando
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 10:02:04
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☄ Helpfulby gunboatdiplomacy 2017/02/17 13:00:06
I personally like that they are busy making SONAR better. It's nice when they stop by but if there is an expectation that they do - they can get mired into a mine pit of whinging and whining as users try to get their viewpoint direct to the ear of someone at Cakewalk. (Where's the MAC version, Why can't I run 8.3 in Windows 10, Cake should make new drivers for the Roland Quad Capture, Cake should be ashamed of themselves for the sad state of Staff View, Cake should be ashamed that their instructions say to load IZotope Stutter as a synth, (etc)).
I wouldn't come near this place. LOL
Brando
Cakewalk, Studio One Pro, Reaper Presonus Audiobox 1818VSL ASUS Prime Z370-A LGA1151, 32GB DDR4, Intel 8700K i7, 500 GB SSD, 3 x 1TB HDD, Windows 10 Pro 64
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pwalpwal
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 10:09:17
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☄ Helpfulby Kamikaze 2017/02/15 10:49:47
hence why it should be a part of someone employed at cakewalk's general daily tasks list, it wouldn't distract from developing the software
i dunno, i just think there should be some reliable way of contacting them, whether via their "official channels" which have been dead for almost a year now, or the forum where there has been some sign of life
all those questions are just standard; if cake have let stuff slip that's their own lookout
for repeatedly asked questions, well that's what a faq is for
the whole "radio silence" thing is rubbish, the only way to guarantee any actual official response in good time right now is via the steam forum (thanks seth!)
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Brando
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 10:23:39
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☄ Helpfulby BobF 2017/02/15 10:55:15
pwalpwal
hence why it should be a part of someone employed at cakewalk's general daily tasks list, it wouldn't distract from developing the software
.........
the whole "radio silence" thing is rubbish, the only way to guarantee any actual official response in good time right now is via the steam forum (thanks seth!)
Sorry I understand, but don't share that view. To me it's very simple. If I like a product and feel it offers me value for what I have to pay - I buy it. If I like the product and feel it provides a good workflow, I use it. If I don't (to either above), I find something else, either to replace or to augment the use of that product. Cake makes the product, and I don't presume to tell them how they should man their company or how they should support their product. They know better than I do what they can do, what is necessary and which market segments they want/need to focus on. I can tell them what I would like and being a developer I trust and support, I know they are listening even if it seems they don't or won't address my particular concerns. The converse of this is that IF I find a DAW that offers a similar workflow - or a workflow that provides similar efficiency and it also offers the features I feel are lacking - then I would use that product without hesitation. I did buy into lifetime updates, because I currently see Cakewalk in my workflow for the foreseeable future - but if that's not the case, c'est la vie. Just my 2 cents.
Brando
Cakewalk, Studio One Pro, Reaper Presonus Audiobox 1818VSL ASUS Prime Z370-A LGA1151, 32GB DDR4, Intel 8700K i7, 500 GB SSD, 3 x 1TB HDD, Windows 10 Pro 64
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AT
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 10:25:48
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Traditionally, Cake employees never spent much time on the forums before the "new" SONAR - only after they finished their day jobs and after a released a new update. They got a few days off to answer questions and discover release bugs - and it was the quickest and easiest way to fix them. Otherwise, they were using personal time most of the year.
Craig did change that with the new SONAR with monthly updates - he was around all the time. Now ...
I think most of us really appreciate having staff around. But there are so many newbies on the forum with typical newbie problems - most of their problems can be answered by user civvies. Cake Coders don't need to take time to answer questions like "why my built-in realtec card can't record stereo from the mic input." I'm sure they get enough of those type questions in Tech Support, which is another reason Tech is hard to get ahold of. The new Cake paradigm is supposed to bring in tons of new customers. And many of those new customers need a lot of help to get running, so Cake can keep SONAR going.
https://soundcloud.com/a-pleasure-dome
http://www.bnoir-film.com/ there came forth little children out of the city, and mocked him, and said unto him, Go up, thou bald head; go up, thou bald head. 24 And he turned back, and looked on them, and cursed them in the name of the Lord. And there came forth two she bears out of the wood, and tare forty and two children of them.
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Anderton
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 10:28:43
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☄ Helpfulby AT 2017/02/15 10:40:40
The devs would like to stop by the forum more often, and I've encouraged them to do so. John Joseph in particular is interested on feedback regarding all the tweaks he made to Matrix view, because analytics show it's not really being used any more than it was...yet the tweaks were made in direct response to, and incorporate most, forum requests. So I suspect he'll be in here soon. Keith is working on some very cool stuff but it's all-consuming so don't know when he'll surface. There's actually quite a bit going on at Cakewalk re: future developments. I'm visiting this week and had no idea about much of what's happening...but it has been a very pleasant surprise, to say the least. In any event don't expect to see anyone in here just prior to a release 
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jeff oliver
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 10:31:18
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☄ Helpfulby pwalpwal 2017/02/15 11:29:16
If you had a girlfriend that stop taking your calls and stop calling you, what would you believe?
A. She has a big surprise for you? Or
B. She is uncertain about the future?
:)
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AT
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 10:42:32
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That didn't take very long Craig. You must have super forum powers!
Thanks for the update - when I get time I'll give John some matrix loving feedback. I have one idea ...
@
https://soundcloud.com/a-pleasure-dome
http://www.bnoir-film.com/ there came forth little children out of the city, and mocked him, and said unto him, Go up, thou bald head; go up, thou bald head. 24 And he turned back, and looked on them, and cursed them in the name of the Lord. And there came forth two she bears out of the wood, and tare forty and two children of them.
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Keith Albright [Cakewalk]
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 10:42:45
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I'm a developer so I spend most of my time developing code. I'll pop in here periodically, but as Craig said, close to a release, it's heads down in making sure everything is ready to go.
Otherwise, it's free time/personal time to contribute here.
The best bet for support is still the official channels that support has built and maintains. I've heard from them that the backlog was dealt with so response times should be good.
Keith
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John
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 10:48:05
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I'm not sure why one would expect something that never happened before. CW may come by on occasion but not as a duty or a requirement of their job. For all the years the forum has been around it was and still is a peer to peer forum. I like it when a CW person stops by but I never expect it.
Actually in the past most of the time when a CW person was here it was when there was a problem that the forum could not fix. It had nothing to do with Sonar but rather problems with members acting badly. Since hosts have been around that is not so much an issue. Noel comes in from time to time to add to or correct threads. However its not his duty to do so. It really is on his own time as it would be for any other CW employee. As far as I can tell the forum works very well indeed just as it is. I also think its gotten better. The help people get here is tremendous. Its all about the membership doing a great job in helping others.
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Brian Walton
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 10:54:52
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pwalpwal
seems a bit sporadic, no? keith was busy for a couple of days a few weeks back, and some of the other support peeps popped in here and there, but nothing for a while now? i'm surprised there's no employee who has to patrol the forums as part of their daily job stuff, at least showing a presence if not answers thoughts?
No clue what your daily job is, but most small companies don't have technical people they pay to hang out on forums.
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pwalpwal
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 11:03:52
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fair enough, and hello keith nice to see you in here again :-)
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telecharge
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 11:06:06
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☄ Helpfulby pwalpwal 2017/02/15 11:09:21
Keith Albright [Cakewalk]
I'm a developer so I spend most of my time developing code. I'll pop in here periodically, but as Craig said, close to a release, it's heads down in making sure everything is ready to go.
Otherwise, it's free time/personal time to contribute here.
The best bet for support is still the official channels that support has built and maintains. I've heard from them that the backlog was dealt with so response times should be good.
Keith
I respect your work and appreciate your contributions to the forum, but you have been misinformed about official support channels. There are no phone slots available, and as previously mentioned, it's been that way for nearly a year. The last contact I had with Cakewalk's customer service via email at the end of last year was also a very poor showing. Cakewalk and its cheerleaders can continue taking the ostrich approach and keep burying their heads in the sand, but I believe it will ultimately be to the company's detriment.
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pwalpwal
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 11:30:54
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just fyi for everyone, if you want a direct response, use the steam forums, seth always replies within a day
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pwalpwal
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 11:31:55
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pwalpwal
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 11:58:10
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Brian Walton
pwalpwal
seems a bit sporadic, no? keith was busy for a couple of days a few weeks back, and some of the other support peeps popped in here and there, but nothing for a while now? i'm surprised there's no employee who has to patrol the forums as part of their daily job stuff, at least showing a presence if not answers thoughts?
No clue what your daily job is, but most small companies don't have technical people they pay to hang out on forums.
sorry, missed this, but to answer your question, for my daily job i'm a software architect at a small company, and the forum hanger employees are just the first line of defence, although we do have a "helpdesk" staff that answers the phone /fwiw
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WallyG
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 12:37:14
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Brian Walton
No clue what your daily job is, but most small companies don't have technical people they pay to hang out on forums.
I used to participate in the Cirrus Owners and Pilots Association (COPA) forum. I purchased a new Cirrus SR22 from Cirrus Aircraft in 2002 and read the forum news daily. It was mandated by Cirrus Management that no employee post on the COPA site for company reasons. I therefore appreciate that Cakewalk lets it's employees chime in from time to time. The then president of Cirrus broke his own rule when he posted his amusement with a video of a flying lawn mower someone posted. https://www.youtube.com/watch?v=kNWfqVWC2KI Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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pwalpwal
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 12:50:42
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haha! but it's not about letting one of them, it's about please force one of them!
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BobF
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 12:53:14
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pwalpwal
haha! but it's not about letting one of them, it's about please force one of them!
How long do you want Cakewalk to stay in business? How much are you willing to pay annually to make sure they do?
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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Brando
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 12:55:33
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☄ Helpfulby BobF 2017/02/15 12:56:30
pwalpwal
haha! but it's not about letting one of them, it's about please force one of them!
If you're going to force them to do anything - back to work dammit - Code like the wind. (JK).
Brando
Cakewalk, Studio One Pro, Reaper Presonus Audiobox 1818VSL ASUS Prime Z370-A LGA1151, 32GB DDR4, Intel 8700K i7, 500 GB SSD, 3 x 1TB HDD, Windows 10 Pro 64
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pwalpwal
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 13:02:50
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BobF
pwalpwal
haha! but it's not about letting one of them, it's about please force one of them!
How long do you want Cakewalk to stay in business? How much are you willing to pay annually to make sure they do?
how does that relate to my extravagant statement? fwiw, all it takes is someone from qa or marketing to scan the forum at the end of each working day... a company not maintaining/managing its online presence...
How long do you want Cakewalk to stay in business?
so yeah, the people who work in marketing don't work in development (i hope!!!)
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BobF
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 13:05:54
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Hours are hours. Everybody is hopefully being paid to do what they do.
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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telecharge
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 13:06:01
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BobF
How long do you want Cakewalk to stay in business? How much are you willing to pay annually to make sure they do?
I want to believe. At this point, I have to ask myself why I should believe anything that Cakewalk says when it comes to service and support. Are they liars or unable to execute? From April 2016:  Cakewalk
IMPORTANT: A note to our valued customers regarding supportLast updated on 8/3/2016
Due to the overwhelming response to our Lifetime Updates and SONAR OS X Alpha announcements, we are experiencing an unusually high volume of support requests, and as a result, our response times are longer than normal. We are taking measures to return our response times to normal, and appreciate your patience in the meantime. Remember, you can always use the Cakewalk Forums, other Support resources, or a plain old Google search to find a wide range of solutions. If none of those help you reach a solution, rest assured - we are committed to your satisfaction, and your case will remain open until we assist you.
Cakewalk
Oh no! All of our agents are booked!We're sorry about that! We'll do our best to get more times available for scheduling calls as soon as possible. Please check back soon.
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BobF
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 13:10:43
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☄ Helpfulby chuckebaby 2017/02/15 13:18:13
If I were to find myself that cynical about any company I do business with, I would move on to another.
These complaints aren't new. Making the same complaints ad nauseam obviously isn't going to result in meaningful, positive change.
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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pwalpwal
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 13:10:53
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unable to execute, they're over-stretching, i blame the recent non-technical management
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BobF
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 13:12:16
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pwalpwal
unable to execute, they're over-stretching, i blame the recent non-technical management
OK. How has that statement set the stage for positive change? What did you just accomplish?
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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pwalpwal
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 13:12:55
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BobF
If I were to find myself that cynical about any company I do business with, I would move on to another.
These complaints aren't new. Making the same complaints ad nauseam obviously isn't going to result in meaningful, positive change.
spot on, i got caught with the x1-era "it's like learning a new app" offer to, for the first time in 15 years, look at other apps,,,
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telecharge
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Re: official cakewalk forum participation seems a bit ad hoc
2017/02/15 13:14:12
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BobF
If I were to find myself that cynical about any company I do business with, I would move on to another.
These complaints aren't new. Making the same complaints ad nauseam obviously isn't going to result in meaningful, positive change.
I'm not going away anytime soon. I've already invested too much, plus I've got lifetime updates!
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