A new Interface problem....

So after all the trouble I had with my E-MU I have finally purchased and received my Saffire 6 USB, but after installing it onto the computer and Sonar X1, another problem has arisen. Whenever I try to play my project, it says that it is 'unable to open audio record device'. I remember having this error message come up with the E-MU and I solved it by changing the outputs, but I cannot seem to find output settings that fix it. The project is set to 44kHz and is 24bit, which are the settings required for the Saffire 6, so I am stumped.
Just for the record:
My output of the tracks is set to Stereo ASIO driver 3 (there is also a Stereo ASIO driver 1 [and of course left and right] but changing the output to them doesn't seem to fix the problem)
As always, any help would be appreciated.

Jon

Did you deselect the old drivers in Preferences.

Always make sure that the USB audio interface is on and operating before you start X1.

In the project check what interface it is using. If it is not your new one change it. Than save the project. See if that helps.

Are your USB devices set to always on in windows system?

Anyway I'm pretty sure they are, other USB devices always work. 

In audio|devices:

Input drivers ; 
Focusrite USB ASIO Driver Input 1
Output drivers ;
Focusrite USB ASIO Driver Output 1
Focusrite USB ASIO Driver Output 3

These are the only drivers (They are all checked)

In audio|driver settings:
Playback timing master and recording timing master are both set to driver 1
(of course record is input and playback is output)

I'm not sure if this is all correct or not..

Sonar and Windows 7 are both 64 bit, and yes in device manager it says it is working properly.

You don't happen to have some other audio making application like Windows Media Player or iTunes already open do you?
 
Brian

Nope, WDM doesn't work either. 
I have downloaded the latest drivers, and no, I do not have anything open when I am using Sonar.


EDIT: 
@daveny5 
I think I did plug the Saffire in first... I didnt get a manual as it was secondhand. I will try it now

For future reference, you can download the manual from the Focusrite site. 

LOL.

Sorry can't help with the interface JonBoh but I just had to ask if you were my long lost brother being as we're from the same county an' all....

Jonbouy


LOL.

Sorry can't help with the interface JonBoh but I just had to ask if you were my long lost brother being as we're from the same county an' all....

Wow that is weird lol... And I also like Fonejacker/Facejacker which I assume you do judging by the avatar 


@daveny5
Well I don't know the person who sold it to me, it was from eBay but surely if it connects to the computer and is recognised it should work? Is there a way to check if there is a problem with it?

From what I have read on this thread I would suggest you, download the manual, uninstall all Focusrite software, run a registry cleaner and then follow the manual for installation.

As I am still a XP 32bit peep I cannot tell you how to check your USB states  I sus-p-e-c-t it is much the the same i.e. Control Panel, System, Hardware Tab, Device manager, Check properties of USB devices, power management unchecked allow system to turn off tick box.

Is windows configured to also use the Safire? If so, you could try configuring windows to use the onboard sound chip. 

Or perhaps configuring sonar to share drivers would fix the issue?