ampfixer
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/04 14:42:17
(permalink)
I tried everything and finally had to call tech support. They had to do a manual reset on the account and create a new password. Total time 10 minutes, after a week of standing on my head.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/04 14:44:14
(permalink)
Thatsastrat
I cleared history and cookies in Chrome. No love. I also made sure that I was using the most up to date version of Chrome. You would not think this would cause such a problem, but what do I know. I'll just be happy when the dust clears.
Sorry for the troubles this sounds exactly like the symptom we had on day one before we rolled out an important fix. Clearing your cookies should resolve it. Alternatively in Chrome try this: 1] hit F12 to bring up the developer tools 2] Click on 'Resources' in the top nav bar 3] From the left expand 'Cookies' 4] Right-click on any cakewalk domains and select 'clear'
This has to be taking developers away from working on Sonar.
It's not - no SONAR developers or any product schedules were touched as a result of this. If you continue to have troubles with Chrome please send me a PM so we can investigate further. (Most of us use Chrome here so it's been pretty well tested)
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/04 14:47:39
(permalink)
ampfixer
I tried everything and finally had to call tech support. They had to do a manual reset on the account and create a new password. Total time 10 minutes, after a week of standing on my head.
Sorry for the headaches. It sounds like you lost your forum password or it was less than 6 characters perhaps? We rolled out an update this morning that should alleviate that pain point for folks.
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Thatsastrat
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/04 15:07:55
(permalink)
Willy Jones [Cakewalk]
Thatsastrat
I cleared history and cookies in Chrome. No love. I also made sure that I was using the most up to date version of Chrome. You would not think this would cause such a problem, but what do I know. I'll just be happy when the dust clears.
Sorry for the troubles this sounds exactly like the symptom we had on day one before we rolled out an important fix. Clearing your cookies should resolve it. Alternatively in Chrome try this:
1] hit F12 to bring up the developer tools
2] Click on 'Resources' in the top nav bar
3] From the left expand 'Cookies'
4] Right-click on any cakewalk domains and select 'clear'
This has to be taking developers away from working on Sonar.
It's not - no SONAR developers or any product schedules were touched as a result of this.
If you continue to have troubles with Chrome please send me a PM so we can investigate further. (Most of us use Chrome here so it's been pretty well tested)
Willy, Thanks a ton. Your instructions did the trick in Chrome. It is now working. There were some extra wait times where I had to be patient and let Chrome do it's thing, but by waiting for it to get sorted I was rewarded for that patience. Thank you!
Sonar Platimum, Win10 32bit, Quad Q6600,4G DDR2 Ram, BCF2000, Lexicon Lambda interface,Tascam US 1800, WD 500 GB HD, M-Audio AV40 Monitors, Line 6 DI Gold, Guitar Rig 5 Pro, hand full of guitars, Kawia PH50 Keyboard,Digitech GNX3 http://www.soundclick.com/thatsastrat/%3C/a%3E http://www.myspace.com/thatsastrat/music
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MFanning
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/04 16:43:17
(permalink)
Willy Jones [Cakewalk]
MFanning
To follow up on this, just tried my laptop and logging into the forum had no issues using IE. I even closed IE and came back latter and accessed the forum without having to log in again. So, I just need to figure out how to get IE on my main pc/daw to do the same.
I'm sorry to hear you've been having so much trouble. Would you be able to tell us what version of IE and Windows you are running on your daw pc ? We tested pretty thoroughly on a lot of different browsers but its possible we missed something.
Also if you are running any security software that messes with your web browser or have any add-ons that you use that information would be really helpful in troubleshooting.
Thanks and sorry for the troubles.
Looks like I'm staying logged onto the forum today and not getting logged out every time I move off when using IE. Cool. Thanks! Somebody there must be working overtime.
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Paul P
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/04 21:59:49
(permalink)
Everything fine here...
A big thanks for whatever the change was that now permits Firefox to autofill the login box and have it recognized, and without having to also enter a captcha.
Sonar Platinum [2017.10], Win7U x64 sp1, Xeon E5-1620 3.6 GHz, Asus P9X79WS, 16 GB ECC, 128gb SSD, HD7950, Mackie Blackjack
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daveny5
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/05 15:23:45
(permalink)
This is a test of my account.
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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ShellstaX
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/06 07:45:42
(permalink)
I just wanted to reitterate @scook's post with and addition regarding Steam ... (and seek an update). I'm a Steam client having up through MC6T, SonarX3, Studio and Producer. - No Steam purchased product* appears to have been migrated to "My Account - Products" either, - they do appear on my 'old' Cakewalk Store "My Account" So now: - I have new Single Sign-On account - username = <NickName>... BUT only a partial list of purchased/registered (and download/redeem links) products has been migrated. It ONLY seems to reflect direct Cakewalk Store purchases that have a serial number / registration code. No - Steam purchased product - even where it does have sn/rc (*exception - it does show Sonar Producer which Cakewalk Support registered manually when it did not propagate automatically previously) No - Soundpacks, Tutorial Videos, MP3 Activation purchased direct from the Cakewalk Store No - Offers, e.g, Gobbler coupon - which I'm yet to utilize No - Order History - I still have an 'old style' Cakewalk Store account - username = email address ... which still shows all my products, registrations, offers and history. *** Please DO NOT revoke the 'old style' store 'My Account' and especially until all potential issues have been worked through *** ( I have taken a screen shot ;) ). Additionally / FYI: On Android Chrome browser - login does not persist 'open in a new tab' or even simply moving to the next page in a forum post! Chrome 36.0.1985.131 (latest) Android 4.4.4; Nexus 7 Build/KTU84P (latest) Cookie and Java are enabled. Android Dolphin browser works OK. [Update] - I see @Anderton(#96) and @lawajava(#97) had the same/similar issue with Safari/iPad.
post edited by ShellstaX - 2014/08/06 11:01:18
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ShellstaX
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/07 20:12:36
(permalink)
Android Chrome login persistence was resolved, as per other posts, by clearing the cache properly. Whilst I had cleared Cakewalk.com entries via Settings>Content, it appears more was required - addressed via Settings>Privacy>Clear Browsing Data.
Also ...
Further to people's comments on the format of the My Account>Products page ... top level titles appear truncated to about 46 characters(?) I still have plenty of space to the right and would prefer to see the full name where possible. (Yes, it can be seen from expanding the entry, I realise).
Finally,
Still awaiting an email response to my Feedback submission regarding the products which have not been migrated.
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Lanceindastudio
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/08 00:48:56
(permalink)
WTF? Try to put in activation code on Chrome and Internet Explorer and: This ish is all fubar... I ain't a noob...like in general... what gives? 
Asus P8Z77-V LE PLUS Motherboard i7 3770k CPU 32 gigs RAM Presonus AudioBox iTwo Windows 10 64 bit, SONAR PLATINUM 64 bit Lots of plugins and softsynths and one shot samples, loops Gauge ECM-87, MCA SP-1, Alesis AM51 Presonus Eureka Mackie HR824's and matching subwoofer
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Lanceindastudio
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/08 00:49:06
(permalink)
WTF? Try to put in activation code on Chrome and Internet Explorer and: This ish is all fubar... I ain't a noob...like in general... what gives? 
Asus P8Z77-V LE PLUS Motherboard i7 3770k CPU 32 gigs RAM Presonus AudioBox iTwo Windows 10 64 bit, SONAR PLATINUM 64 bit Lots of plugins and softsynths and one shot samples, loops Gauge ECM-87, MCA SP-1, Alesis AM51 Presonus Eureka Mackie HR824's and matching subwoofer
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Lanceindastudio
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/08 01:00:26
(permalink)
ok so it seems that the activation worked even though I saw that error, but Chrome likes to log me out no too as I read in another post in this thread.
I am in Explorer logged in and all is well.
Hmmm... Will test more
Asus P8Z77-V LE PLUS Motherboard i7 3770k CPU 32 gigs RAM Presonus AudioBox iTwo Windows 10 64 bit, SONAR PLATINUM 64 bit Lots of plugins and softsynths and one shot samples, loops Gauge ECM-87, MCA SP-1, Alesis AM51 Presonus Eureka Mackie HR824's and matching subwoofer
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/08 10:51:06
(permalink)
ShellstaX
I just wanted to reitterate @scook's post with and addition regarding Steam ... (and seek an update).
I'm a Steam client having up through MC6T, SonarX3, Studio and Producer.
- No Steam purchased product* appears to have been migrated to "My Account - Products" either, - they do appear on my 'old' Cakewalk Store "My Account"
So now:
- I have new Single Sign-On account - username = <NickName>... BUT only a partial list of purchased/registered (and download/redeem links) products has been migrated.
It ONLY seems to reflect direct Cakewalk Store purchases that have a serial number / registration code.
No - Steam purchased product - even where it does have sn/rc (*exception - it does show Sonar Producer which Cakewalk Support registered manually when it did not propagate automatically previously)
No - Soundpacks, Tutorial Videos, MP3 Activation purchased direct from the Cakewalk Store
No - Offers, e.g, Gobbler coupon - which I'm yet to utilize
No - Order History
- I still have an 'old style' Cakewalk Store account - username = email address ... which still shows all my products, registrations, offers and history.
*** Please DO NOT revoke the 'old style' store 'My Account' and especially until all potential issues have been worked through ***
( I have taken a screen shot ;) ).
Additionally / FYI:
On Android Chrome browser - login does not persist 'open in a new tab' or even simply moving to the next page in a forum post!
Chrome 36.0.1985.131 (latest)
Android 4.4.4; Nexus 7 Build/KTU84P (latest)
Cookie and Java are enabled.
Android Dolphin browser works OK.
[Update] - I see @Anderton(#96) and @lawajava(#97) had the same/similar issue with Safari/iPad.
Android Chrome login persistence was resolved, as per other posts, by clearing the cache properly. Whilst I had cleared Cakewalk.com entries via Settings>Content, it appears more was required - addressed via Settings>Privacy>Clear Browsing Data.
Also ...
Further to people's comments on the format of the My Account>Products page ... top level titles appear truncated to about 46 characters(?) I still have plenty of space to the right and would prefer to see the full name where possible. (Yes, it can be seen from expanding the entry, I realise).
Finally,
Still awaiting an email response to my Feedback submission regarding the products which have not been migrated.
Hi ShellstaX, Thanks for the detailed response! This is helpful. We have some updates (mostly back end) that we will be rolling out soon that will be addressing some of the concerns you have brought up (missing coupons, truncated names, Steam products, etc.). Some of the things we're working on address everyone as a whole, while others are more one-off situations unique to each customer's account. We haven't fully worked out the details yet, but Order History will most likely remain on the store. For everyone following along: I just wanted to acknowledge that we're receiving the Feedback and will be working on resolutions as we continue to update. In general, I hope everyone can understand that the Feedback form does have the following note: We want to thank you for creating your Cakewalk account. These pages are a work in progress. With this being the case, we'd like to collect your feedback. Please make a selection below to let us know how things are going.
Please note: while we will be monitoring feedback, we may not directly respond to all feedback. As always, if you require immediate support for your product, please contact our support team.
If myself and/or Willy do not get a chance to respond to everyone individually or immediately, please rest assured we will eventually review all Feedback. We have no plans to take away the current Store's My-Account page until the new one is fully ready. We're a pretty small team here with multiple projects going on, so some of the updates might take us some time. Overall though, the feedback everyone has provided has been extremely helpful for us. Thank you everyone who has contributed!
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ShellstaX
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/08 11:48:16
(permalink)
Thanks Ryan - I appreciate your and Willy's communication and understand that's sometimes difficult in a small team when you're trying to do the work too. I understand what you are trying to achieve with SSO. I didn't initially understand the 'phased' rollout and obviously there's been a few issues. If your need 'tech savvy' observation from a Steam Cakewalk user that has also purchased direct from the Cakewalk Store (ROW=US Store) - look me up/PM me - happy to assist (as I can). ... Lanceindastudio
... but Chrome likes to log me out no too as I read in another post in this thread ...
Fix: Clear Browser Cache chrome://settings/clearBrowserData I checked the first 4 options: - Browsing history - Download history - Cookies and other site plug-in data - Cached images and files
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chasmcg
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/10 09:11:57
(permalink)
The new forum is not very good. I sign in. Make a comment and get a "Either the feature is disabled , or you do not have sufficient permission" error. This happens all the time. So I sign out, sign back in. Comment once and it happens all over.
It's really makes me not want to post. Frustrating as hell. I hope someone is reading this and something done ASAP!
chasmcg Windows 10 64 bit - Intel Core I7 7700T - Cakewalk by Bandlab - Focusrite Clarett 2Pre USB - 16 GB Mem DDR4 “The desire for fame is the last infirmity cast off even by the wise” - Tacitus
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brconflict
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/11 13:48:25
(permalink)
Willy Jones [Cakewalk]
ampfixer
I tried everything and finally had to call tech support. They had to do a manual reset on the account and create a new password. Total time 10 minutes, after a week of standing on my head.
Sorry for the headaches. It sounds like you lost your forum password or it was less than 6 characters perhaps? We rolled out an update this morning that should alleviate that pain point for folks.
When I had trouble, the forum bolted me from the site and lost my password, too, but it was alpha-numeric and longer than 6 characters. I had to reset mine to get in.
Brian Sonar Platinum, Steinberg Wavelab Pro 9, MOTU 24CoreIO w/ low-slew OP-AMP mods and BLA external clock, True P8, Audient ASP008, API 512c, Chandler Germ500, Summit 2ba-221, GAP Pre-73, Peluso 22251, Peluso 2247LE, Mackie HR824, Polk Audio SRS-SDA 2.3tl w/upgraded Soniccraft crossovers and Goertz cables, powered by Pass-X350. All wiring Star-Quad XLR or Monster Cable. Power by Monster Power Signature AVS2000 voltage stabilizer and Signature Pro Power 5100 PowerCenter on a 20A isolation shielded circuit.
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Splat 
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/12 20:08:19
(permalink)
http://forum.cakewalk.com/m/tm.aspx?m=3078078&p=1
Thanks...
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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PH68
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/18 13:12:33
(permalink)
Had a shop account for about 10+ years (since I started computer recording using Sonar 2).
Had this forum account for about 7 years.
The faff of "migrating" everything to this new style forum was horrendous.
I just kept going round in circles.
I think the nearest wall now has lots of my head imprints in it!
After 2 weeks, repeated attempts, trying different browsers, clearing caches, temp files etc... and eventually a few emails to the Tech Dept it's finally sorted.
Apparently I had actually migrated everything on the first attempt, it (or "something") just would recognise that I had done so... or something like that.
Anyway, I'm now sorted.
To be honest, I expected better from CW.
~ Cakewalk ~ Arturia ~ Waves ~ Overloud ~ Windows ~
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/18 15:34:56
(permalink)
PH68
Had a shop account for about 10+ years (since I started computer recording using Sonar 2).
Had this forum account for about 7 years.
The faff of "migrating" everything to this new style forum was horrendous.
I just kept going round in circles.
I think the nearest wall now has lots of my head imprints in it!
After 2 weeks, repeated attempts, trying different browsers, clearing caches, temp files etc... and eventually a few emails to the Tech Dept it's finally sorted.
Apparently I had actually migrated everything on the first attempt, it (or "something") just would recognise that I had done so... or something like that.
Anyway, I'm now sorted.
To be honest, I expected better from CW.
Hi PH68, Sorry for the inconveniences you experienced with migrating your account. I hope both your walls and rugs are not too damaged as a result of all the round trips and head banging. This morning we discovered an issue that yourself and some other members fell into that we corrected. About a year ago we forced everyone to review our Terms and Conditions when they were updated. We did this when we rolled out a software update to the forum. This is done in the forum software via a specific flag integrated into the software. This asks users to review the Terms and Conditions and then resets the flag when they log in successfully for the first time. Essentially in your case what was happening was the software was trying to direct you to review the Terms and Conditions but could not do so properly due to the new SSO integration. We updated it behind the scenes which should have resolved this for yourself and anyone else who hadn't logged in for about a year or so. I'm very sorry for all of the trouble. I know it's not much consolation, but the good news is the issue is now addressed for anyone else who might bump into the same frustrations.
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Paul P
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/19 00:33:18
(permalink)
A minor comment : I appear (at least to myself) online even when I'm logged out. This was not the case before the forum changes. If I clear all cookies (or switch browser) I'm 'online' no matter if I log in or not. Up above it says "Log in" when I'm signed out, but my avatar still says online and the picture no longer changes to my offline one. EDIT : This morning I found myself properly offline before logging in. But now that I have, I can no longer go offline (though I can log out). Deleting cookies, restarting, rebooting, changing browsers have no effect.
post edited by Paul P - 2014/08/19 09:52:26
Sonar Platinum [2017.10], Win7U x64 sp1, Xeon E5-1620 3.6 GHz, Asus P9X79WS, 16 GB ECC, 128gb SSD, HD7950, Mackie Blackjack
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PH68
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/19 11:36:53
(permalink)
No worries, it seems all sorted now Ryan.
~ Cakewalk ~ Arturia ~ Waves ~ Overloud ~ Windows ~
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Keni
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account [solved]
2014/08/20 14:39:28
(permalink)
Don't know what's going on today... I have migrated my account when this first started and all had been well on each of my devices, except 1 I posted this in the main forum earlier as I was unable to find this particular thread from my iPads... Until I changed my setup from mobile to full... But on my win7x64 DAW I can't get logged in. I use the same info as on all my other machines but it will not accept the submission of my login name and password. It just sits there... I cleared the cache and removed the Cakewalk cookies. Then I tried again with the same result... I also tried to migrate again (?) but the same thing happened. The page goes nowhere when I try to submit my data... Why on that one machine? Thanks! Keni [edit] While searching and trying, I came across an option regarding clearing stored logins... I don't remember the actual wording, but it held all the "stay logged in" keys I guess... Clearing that did it... Now all is well while I await guessing my passwords for other sites that were likely cleared as well... [end edit]
post edited by Keni - 2014/08/22 20:23:32
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jm24
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/20 22:25:28
(permalink)
Just after the one login "experience," I had attempted to create 3 new forum logins, using 3 different email addresses.
I got the confirmation messages, I confirmed, I am "logged in" and am NOT logged in.
When one of them worked, I got the error about I did not have the permission to post.
I sent messages to the website manager via the form.
Mid-last week I tried again to create a new forum account, with one of the previous email addresses, which was accepted. (Obviously the previous user "creation" were not such.)
Got the email confirmation, confirmed. And same result: cannot login.
Just now I attempted to log in and the same result: not logged in and NO error.
Have any new user accounts actually been created in the past 2 weeks?
-----------------------------------
I did not want to combine my accounts. The process was not clear. I did not find any opt-out option.
But now I am instructed to change how I want to login. Should have been a choice during the procedure.
This should not have been a mostly user responsible transition.
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jm24
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/22 17:10:04
(permalink)
Who do I contact and how to get my new forum account functional?
I have used the website form twice but no response.
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noynekker
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/23 00:32:50
(permalink)
So . . . with this new system, I'm able to log on and post in the main Sonar X3 forum, but if I try to post in other forum sections, eg. Songs . . . I get a message that I don't have permission to post . . . until I log off, then log on again, then I'm then allowed to submit a post . . . are there still bugs to work out here, or have I not "upgraded" properly ?
Cakewalk by Bandlab, Cubase, RME Babyface Pro, Intel i7 3770K @3.5Ghz, Asus P8Z77-VPro/Thunderbolt, 32GB DDR3 RAM, GeForce GTX 660 Ti, 250 GB OS SSD, 2TB HDD samples, Win 10 Pro 64 bit, backed up by Macrium Reflect, Novation Impulse 61 Midi Key Controller, Tannoy Active Near Field Monitors, Guitars by Vantage, Gibson, Yamaki and Ovation.
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Grem
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/24 00:36:03
(permalink)
Ever since this change of "Single Sign" on has happened, I have had a problem with FireFox 31.0.
Problem: When I go to the Gear/Software forum and click on a thread in that forum, I get the thread page loading, and just when it finishes loading, I get redirected to the main X Series forum.
Yes I have cleared all cookies from Cakewalk. And then it works, as long as I don't log in! But when I log in, it reverts back to the above behavior.
Any idea what's going on?
[edit] Just tried Kenny's idea of clearing "Loged In Cookies" and that didn't work. And now even logging off show's the same behavior. : (
Grem
Michael Music PC i7 2600K; 64gb Ram; 3 256gb SSD, System, Samples, Audio; 1TB & 2TB Project Storage; 2TB system BkUp; RME FireFace 400; Win 10 Pro 64; CWbBL 64, Home PCAMD FX 6300; 8gb Ram; 256 SSD sys; 2TB audio/samples; Realtek WASAPI; Win 10 Home 64; CWbBL 64 Surface Pro 3Win 10 i7 8gb RAM; CWbBL 64
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/25 10:00:16
(permalink)
jm24
Who do I contact and how to get my new forum account functional?
I have used the website form twice but no response.
Please send me a private message with the email address you used when filling out the contact form. I don't see anything from the email address associated with this account.
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/25 10:06:07
(permalink)
Grem
Ever since this change of "Single Sign" on has happened, I have had a problem with FireFox 31.0.
Problem: When I go to the Gear/Software forum and click on a thread in that forum, I get the thread page loading, and just when it finishes loading, I get redirected to the main X Series forum.
Yes I have cleared all cookies from Cakewalk. And then it works, as long as I don't log in! But when I log in, it reverts back to the above behavior.
Any idea what's going on?
[edit] Just tried Kenny's idea of clearing "Loged In Cookies" and that didn't work. And now even logging off show's the same behavior. : (
noynekker
So . . . with this new system, I'm able to log on and post in the main Sonar X3 forum, but if I try to post in other forum sections, eg. Songs . . . I get a message that I don't have permission to post . . . until I log off, then log on again, then I'm then allowed to submit a post . . . are there still bugs to work out here, or have I not "upgraded" properly ?
Thanks for the feedback - its most likely a permissions issue in the forum settings. We have discovered a handful of curious "behaviors" with the forum when implementing Single Sign On per-their directions that we are still ironing some of the kinks out of. Are either of you using the mobile theme by chance? Either way, we'll keep working on it and get it fixed.
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Grem
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/25 11:14:31
(permalink)
Willy Jones [Cakewalk]
Are either of you using the mobile theme by chance?
Either way, we'll keep working on it and get it fixed.
No Williy. Not on the mobile version. This is with FF 31. Desktop version. On my Win8 phone it works great! No problems at all.
Grem
Michael Music PC i7 2600K; 64gb Ram; 3 256gb SSD, System, Samples, Audio; 1TB & 2TB Project Storage; 2TB system BkUp; RME FireFace 400; Win 10 Pro 64; CWbBL 64, Home PCAMD FX 6300; 8gb Ram; 256 SSD sys; 2TB audio/samples; Realtek WASAPI; Win 10 Home 64; CWbBL 64 Surface Pro 3Win 10 i7 8gb RAM; CWbBL 64
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stevec
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/25 11:51:05
(permalink)
Not that it helps per se, but I'm using Firefox 31.0 on a desktop as well (Win7 x64) without any issues. So I'd imagine Willy is correct in that it's probably a Forum permissions issue of some kind. Here's hoping you get it worked out soon!
SteveC https://soundcloud.com/steve-cocchi http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163 SONAR Platinum x64, Intel Q9300 (2.5Ghz), Asus P5N-D, Win7 x64 SP1, 8GB RAM, 1TB internal + ESATA + USB Backup HDDs, ATI Radeon HD5450 1GB RAM + dual ViewSonic VA2431wm Monitors; Focusrite 18i6 (ASIO); Komplete 9, Melodyne Studio 4, Ozone 7 Advanced, Rapture Pro, GPO5, Valhalla Plate, MJUC comp, MDynamic EQ, lots of other freebie VST plugins, synths and Kontakt libraries
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