stickman393

SteveStrummerUK
maybe in future, if any further major renovations are planned, would it not be a good idea to let us know in advance

They did. See the first post:
 
>> Now we are pleased to announce that we'll be launching a new Cakewalk Store. The soft launch will begin tomorrow and the site will be temporarily hosted by cleverbridge.com. This will be moved over to shop.cakewalk.com later this week. <<
 
Perhaps "later this week" wasn't enough warning?

Yeah I saw that Colin.
 
I just missed the bit where it said "Some of your registered products may disappear into the ether during this process".

Once I advised them what my previous emails have been over the past 14 years, more of my stuff showed up each time I went to the My Products page. So, if you have changed anything in your account, let them know by leaving feedback and then give them some time to track it down.
 
I still am missing some stuff, but am relaxed about it. I trust they'll sort it out.....It might take a while to sort all of our histories.
Michael

musec03
Ladies and Gentlemen ... the support staff at Cakewalk are some of the best in any industry... every problem I've reported has received a sensible reply and helpful advice or corrective procedure....
 
Your data migration (new store) is costing me over a thousand dollars this weekend because ...somehow... my purchases (all of the lengthy list) have been erased or just not migrated....

When does this (&*&*&^^%$%^&&) problem get corrected?

I've researched and found posts of the same nature dating back several weeks... I really do need a good answer to this... SONAR is all I use ...and I use it a lot.

I recommend it a lot ...and will continue to do so ...

DO your upper management folks understand the depth of this problem?
Did they all come from the Obamacare web design staff after they were fired for inefficiency?

Surely this isn't the action of any of the Cakewalk staff I have worked with ...and appreciate greatly.
 
I really do need an answer and a remedy to this ...for future reference, I am going to record every serial and registration number myself...

I've posted or replied in other threads about this in vain hopes someone can do something before Monday as every day I am down ...I'm losing cash today and tomorrow (tough luck, eh?) ... I actually rely on SONAR and it delivers... yep ...I'm aggravated.

Hi musec03,
 
Sorry  for the trouble.
 
Seems like your previous Cakewalk Store account used a very different email address then the one you are using with your Cakewalk SSO account. That store account is already also associated with a different Cakewalk forum account (musec07). 
 
I'm sure you can understand, but we can't just willy-nilly migrate data from one account to another without some sort of qualifying information tying things together. Unfortunately it seems like you feel into a case where there was no automated logic that could do anything. The system actually correctly recognized your ownership as two identities. Had you associated your Cakewalk SSO account with your @msn.com email address, your purchase history would have shown up.
 
Sorry again for the trouble. I realize this is confusing from a user's point of view. I just wanted to take a moment to explain. Unfortunately with cases like this, humans need to get involved... which is where our support team and the feedback forms come in. 
 
Easiest thing to get back up and running. If you update your email address tied to your Cakewalk SSO account at http://www.cakewalk.com/my-account to your @msn.com account it should pull in all of your product ownership once you verify your email address. Alternately, a Cakewalk support member can migrate your data over.
 
Do you still have access to that email address? If so give it a shot. If not, shout back and I'll migrate things manually.
 
If anyone else is still having problems with product history, please continue to reach out to our support staff via the feedback form here https://www.cakewalk.com/My-Account/Feedback or give us a call during support hours. They can and will get these types of corner-cases corrected.

Ryan Munnis [Cakewalk]
Hi musec03,
 
Sorry  for the trouble.
 
Seems like your previous Cakewalk Store account used a very different email address then the one you are using with your Cakewalk SSO account. That store account is already also associated with a different Cakewalk forum account (musec07). 
 
I'm sure you can understand, but we can't just willy-nilly migrate data from one account to another without some sort of qualifying information tying things together. Unfortunately it seems like you feel into a case where there was no automated logic that could do anything. The system actually correctly recognized your ownership as two identities. Had you associated your Cakewalk SSO account with your @msn.com email address, your purchase history would have shown up.
 
Sorry again for the trouble. I realize this is confusing from a user's point of view. I just wanted to take a moment to explain. Unfortunately with cases like this, humans need to get involved... which is where our support team and the feedback forms come in. 
 
Easiest thing to get back up and running. If you update your email address tied to your Cakewalk SSO account at http://www.cakewalk.com/my-account to your @msn.com account it should pull in all of your product ownership once you verify your email address. Alternately, a Cakewalk support member can migrate your data over.
 
Do you still have access to that email address? If so give it a shot. If not, shout back and I'll migrate things manually.
 
If anyone else is still having problems with product history, please continue to reach out to our support staff via the feedback form here https://www.cakewalk.com/My-Account/Feedback or give us a call during support hours. They can and will get these types of corner-cases corrected.

Hi Ryan. I know it's probably taking some time, but how long of a wait is it before we get some result or response? I just want to make sure that my messages aren't going unnoticed. I sent one yesterday noting the products I'm missing, but I sent another one today noting that they were registered under a different e-mail, and I included that e-mail.
 
SOME of my products show up, but a majority of my actual main programs aren't showing, PROBABLY because they were registered under a totally different e-mail address that I don't have access to. What's weird is that the products that do show up were also registered to that different address too. I just recently installed Sonar X3 Pro on a new machine so I have that serial number for verification purposes if need be, but waited a while before installing some of the others (like Dimension Pro and authorizing Rapture) so I DON'T have those serial numbers as I didn't write them down or anything. In fact, the reason I tried to log into the account yesterday was to get those serials. I assumed my data would be safe with my Cakewalk account but apparently I should've copied them down.

Hi Ryan ... I'll work with support folks tomorrow (Monday) ...we did migrate account information over the phone some time back when this all first began ... somehow we'll find out in the morning ...Thank You for your time spent researching this...

We're in the middle of studio upgrades for production starts tomorrow... I was able to find backups of the original installation files ...and got serials from the old computer ...the really frustrating thing about all this.... I had documented all serials and reg codes that file is absent from all three redundant backups... OH WELL...

Cakewalk always remedies problems... so on to Monday!

Thanks Again Ryan ...and Best Regards

Still awaiting some help....how long does support usually take for this? Would the fact that I've started using a different e-mail address since I sent the feedback to support (which is the one I actually want to use) confuse anything?

Vern C
Still awaiting some help....how long does support usually take for this? Would the fact that I've started using a different e-mail address since I sent the feedback to support (which is the one I actually want to use) confuse anything?

About four weeks after using the store feedback form, I finally heard from them today...
YMMV...
 

I just got 3 CW support emails and it looks like everything is there, save a link to re-download Volume 4 of the DFS library for Dim Pro.
I'm going through it slowly to check, but a lot showed up overnight!
AND I am finally back on the newsletter list!
Michael 

Thank You Ryan Willy, Craig and the fellow at Cakewalk support whose name I cannot recall...

Cakewalk customer support is one of the best in any business...
 

If my memory serves me correctly, everything I've bought over the past 15 years is on my product page, now.
I'd like to thank Joe Conner and Dean Capper, and anyone else who worked to get it sorted!
Nice job! Congrats!
Michael
 
and we now turn back to our regular program; installs and authorizations!

brconflict
For example, you can't start a password with a number.

That's standard. I don't think I've ever found a web site, computer OS or anything else (other than bank PINs) that accepted a number as the first character. Okay, maybe a few, but most web sites are built using pre-existing templates, especially online stores. They're complex and no one wants to reinvent them in order to accommodate starting a password with a number.
 
So, IMHO, this is pretty much not going to happen.

I have just converted my SSO account, and I'm missing my X3 products.  I have submitted the request on the website, so hopefully it won't take too long for them to show up.

I want to buy a sonar x3. However, there is no international financial debit card can only post office Republic of Korea. Tell me how. Sonarx3 in the cosmos as well buy a music store in Korea, but I want to buy directly from the United States.

Sometimes text boxes do not allow right-click paste but will allow control-V.
And sometimes it is verse visa.

Shoutout to Lars at Cakewalk who helped me get all my products appearing in my Cakewalk Store!  Thank you!