Andrew Rossa
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[Feedback] New Cakewalk Store
Over the past year, we've been hard at work improving the customer experience for Cakewalk customers. Along with creating even better products, we've also focused on improving the customer experience. Earlier this year, we revamped our forum and consolidated categories for easier viewing and posting. Then a few months ago, we announced a new single sign on process (SSO) that is meant to consolidate all your Cakewalk accounts, registration, and product information. Now we are pleased to announce that we'll be launching a new Cakewalk Store. The soft launch will begin tomorrow and the site will be temporarily hosted by cleverbridge.com. This will be moved over to shop.cakewalk.com later this week. The new store brings in many features that customers have asked for over the years including: - Support for more currency and payment options
- Better language translation
- Quick check out process
- More transparency on VAT charges and the ability to enter a business VAT ID
- Quicker performance and even more security features
- Using your SSO login, instant best price for upgrades and add-ons based on what you own
- And much more
We invite you to check out the store and leave us feedback on this thread about your experience. We'll work to fix any issues as fast as possible. We hope you share our enthusiasm with this much needed, and much improved store experience. In order to have the best experience on the store, please make sure you have a SSO account. It's easy to do and stores all your information in one place. Thanks, Cakewalk Edit for typos
post edited by Andrew Rossa [Cakewalk] - 2015/01/08 02:10:33
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Splat 
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Re: New Cakewalk Store coming tomorrow
2014/12/15 17:16:13
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Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Sylvan
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Re: New Cakewalk Store coming tomorrow
2014/12/15 17:24:21
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Getting ready for all those SONAR X4 orders? That would be most excellent.
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bapu
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Re: New Cakewalk Store coming tomorrow
2014/12/15 17:30:04
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brconflict
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Re: New Cakewalk Store coming tomorrow
2014/12/15 17:37:06
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Is there any way the password requirements for the Store can be slightly more flexible? Current requirements are quite limiting. For example, you can't start a password with a number.
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Splat
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Re: New Cakewalk Store coming tomorrow
2014/12/15 17:37:21
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BTW
* Support for more currency and payment options = Support for off world currencies.
* Better language translation = So they can speak human.
* More transparency on VAT charges and the ability to enter a business VAT ID = Duty free to Mars.
* Quicker performance and even more security features = Firewall and weapons are being set up on moon.
* And much more = Invasion.
I told you...
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Andrew Rossa
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Re: New Cakewalk Store coming tomorrow
2014/12/15 17:37:47
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brconflict
Is there any way the password requirements for the Store can be slightly more flexible? Current requirements are quite limiting. For example, you can't start a password with a number.
I am not sure, but I'll inquire.
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bapu
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Re: New Cakewalk Store coming tomorrow
2014/12/15 17:40:38
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Andrew Rossa [Cakewalk]
brconflict
Is there any way the password requirements for the Store can be slightly more flexible? Current requirements are quite limiting. For example, you can't start a password with a number.
I am not sure, but I'll inquire.
I thought with SSO your forum pw was all you need (besides love, love, love)
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perfectprint
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Re: New Cakewalk Store coming tomorrow
2014/12/15 18:06:36
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this might be premature feedback, but I just followed the SSO link for the first time and reviewed My Products and it is a mess. in short THIS is not better than THIS that overhaul is suffering from the same gui bloat we have seen in Sonars X series in limiting the max number of tracks viewable in track view. Bigger is not better. Smarter is. Plus everything is all out of order, with product download links and serial and reg numbers on different rows, separated by other products, and just way too big
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Splat
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Re: New Cakewalk Store coming tomorrow
2014/12/15 18:13:04
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Andrew Rossa
We invite you to check out the store and leave us feedback on this thread about your experience. We'll work to fix any issues as fast as possible. We hope you share our enthusiasm with this much needed, and much improved store experience.
perfectprint
this might be premature feedback, but I just followed the SSO link for the first time and reviewed My Products and it is a mess.
in short THIS is not better than THIS
that overhaul is suffering from the same gui bloat we have seen in Sonars X series in limiting the max number of tracks viewable in track view. Bigger is not better. Smarter is. Plus everything is all out of order, with product download links and serial and reg numbers on different rows, separated by other products, and just way too big
I haven't checked mine but I'm seriously impressed with the screenshots, looks great. I remember last time it took a couple of weeks to iron out all the problems (after feedback from customers) so I don't expect it to be perfect this time around either, but it will be soon (and it will have to be for X4). Cheers..
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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bapu
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Re: New Cakewalk Store coming tomorrow
2014/12/15 18:13:12
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NP here with the display of my products
post edited by bapu - 2014/12/15 18:24:50
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bapu
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Re: New Cakewalk Store coming tomorrow
2014/12/15 18:15:49
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perfectprint
this might be premature feedback, but I just followed the SSO link for the first time and reviewed My Products and it is a mess.
in short THIS is not better than THIS
that overhaul is suffering from the same gui bloat we have seen in Sonars X series in limiting the max number of tracks viewable in track view. Bigger is not better. Smarter is. Plus everything is all out of order, with product download links and serial and reg numbers on different rows, separated by other products, and just way too big
Oh wait..... I get it. You don't like the new layout of your products.
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perfectprint
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Re: New Cakewalk Store coming tomorrow
2014/12/15 18:19:13
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the list is over 4 times the length of the old one. and as I mentioned all in no particular order at all (edit: i think is trying to sort by date, but failing quite a bit). The store list is a nice condensed table with each products dl link and codes on the same row - and nicely sorted by date, and viewable without scrolling.
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Gone!!
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Re: New Cakewalk Store coming tomorrow
2014/12/15 18:27:44
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Sylvan
Getting ready for all those SONAR X4 orders? That would be most excellent.
This was my first thought as well ;)
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Re: New Cakewalk Store coming tomorrow
2014/12/15 18:31:41
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I would refrain from any My-Account/Products feedback until we publish our changes tomorrow. How it delivers products is very different and also still being tweaked.
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stickman393
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Re: New Cakewalk Store coming tomorrow
2014/12/15 18:31:55
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Sylvan
Getting ready for all those SONAR X4 orders? That would be most excellent.
Definitely makes sense to test a new web store in advance of a new product launch. Can you imagine otherwise? Ugh. Go Cake!
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Re: New Cakewalk Store coming tomorrow
2014/12/15 18:48:53
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perfectprint
this might be premature feedback, but I just followed the SSO link for the first time and reviewed My Products and it is a mess.
in short THIS is not better than THIS
that overhaul is suffering from the same gui bloat we have seen in Sonars X series in limiting the max number of tracks viewable in track view. Bigger is not better. Smarter is. Plus everything is all out of order, with product download links and serial and reg numbers on different rows, separated by other products, and just way too big
BTW, I feel the need to mention that the page we're publishing tomorrow is about 547.3% smarter. As for the bigger... in due time you'll understand the why. edit: typos :(
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gswitz
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Re: New Cakewalk Store coming tomorrow
2014/12/15 19:04:09
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Totally tiny thing, but I've sometimes thought it would be cool to not have to determine which things I already own when I shop. Maybe just a mark next to the things I've already got or something. :-)
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Re: New Cakewalk Store coming tomorrow
2014/12/15 19:11:46
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☄ Helpfulby gswitz 2014/12/15 19:09:28
gswitz
Totally tiny thing, but I've sometimes thought it would be cool to not have to determine which things I already own when I shop. Maybe just a mark next to the things I've already got or something. :-)
Fixed ;) Edit: Oh, I should probably clarify b/c we might be discussing different things. When logged in on the new store we handle upgrade pricing based on your product ownership now (versus customers having to say which upgrade path they believe they fall into).
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Re: New Cakewalk Store coming tomorrow
2014/12/15 19:17:43
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brconflict
Is there any way the password requirements for the Store can be slightly more flexible? Current requirements are quite limiting. For example, you can't start a password with a number.
Just to clarify, the new store will use your Cakewalk SSO Account which is also being used by the Cakewalk Forum and www.cakewalk.com. So the password management will be the same as you've been using to get into the forum lately. Looks like you can lead with a number if you wish.
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Geo524
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Re: New Cakewalk Store coming tomorrow
2014/12/15 19:32:14
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Excellent!! Keep on ROCKIN' Cakewalk.
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backwoods
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Re: New Cakewalk Store coming tomorrow
2014/12/15 20:01:05
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Cool. I like the single sign on idea. One question Ryan. Do you know when X4 will be released?
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Keni
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Re: New Cakewalk Store coming tomorrow
2014/12/16 02:32:23
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azslow3
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Re: New Cakewalk Store coming tomorrow
2014/12/16 04:30:35
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Has someone found the Order History in this new (slooowly loading) view ?
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Pragi
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Re: New Cakewalk Store coming tomorrow
2014/12/16 07:39:25
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Hi ,Ryan and Andrew,
basically I can understand your enthusiasm fpr the sso .
But I´m really a bit sceptical since my products of the "old " cakewalk store
have not been transfered to the new one.
I don´t want to bore you with the whole story (Ryan is informed ),
but I pray that my old store account will not be deleted before all my products were transfered
to the new one.
Even I would have liked to get an answer about my last questions via pm
about this theme, which were ignored.
best regards anf good luck
Pragi
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musichoo
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Re: New Cakewalk Store coming tomorrow
2014/12/16 09:36:04
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Ryan Munnis [Cakewalk]
Edit:
Oh, I should probably clarify b/c we might be discussing different things. When logged in on the new store we handle upgrade pricing based on your product ownership now (versus customers having to say which upgrade path they believe they fall into).
So when I logged in tomorrow the web store will tell me my upgrade price from X3 to X4?
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FCCfirstclass
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Re: New Cakewalk Store coming tomorrow
2014/12/16 09:37:37
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Best news from Andrew and Ryan ahead of Sonar X4. And good luck. 
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lawp
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Re: New Cakewalk Store coming tomorrow
2014/12/16 10:02:03
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sstteerreeoo ffllllaanngge
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Re: New Cakewalk Store coming tomorrow
2014/12/16 10:06:35
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Pragi
Hi ,Ryan and Andrew,
basically I can understand your enthusiasm fpr the sso .
But I´m really a bit sceptical since my products of the "old " cakewalk store
have not been transfered to the new one.
I don´t want to bore you with the whole story (Ryan is informed ),
but I pray that my old store account will not be deleted before all my products were transfered
to the new one.
Even I would have liked to get an answer about my last questions via pm
about this theme, which were ignored.
best regards anf good luck
Pragi
Your PM fell off my radar. No worries, we can get it addressed. I'll look into it and follow up. Sorry for not responding!
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burkek
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Re: New Cakewalk Store coming tomorrow
2014/12/16 10:45:39
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Hope this also means sound pack and preset audio samples. I never buy on faith alone, no matter how good the marketing.
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