did my post with the new shop feedback links in just get "caught" by the spam filter??

lawp
it may be more effective to feedback via the offered channels: https://shop.cakewalk.com/1244/?scope=opcuseco&id=UitFcvgVSA and https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434 are the links offered on the shop

I think you are misdirecting people.

Cleverbridge does not handle the delivery portion of our sales. We do this on our end. Additionally, they do not have any knowledge of past purchases. We do.

Contacting Cleverbridge directly would be helpful if there is a problem with an actual transaction. When it comes to past purchase history, serial numbers, downloads and the like... Please use the Feedback form as I have been instructing everyone.

FWIW we've yet to see failed delivery for any new successful purchases. It seems like most of the feedback coming in is regarding some past purchases not fully coming through... which only Cakewalk can correct. We'll be correcting these no worries.

My purchases seem to all be there. But I did not count.
 
The clean, uncluttered, happy menus,... ALL look great. Good layout, nice graphics.
Truly a good job.
 
But:   It is less useful, less effective, regardless of its design implementation and execution.
 
WASTED SPACE::::
 
GIANT USELESS BANNER
 
For my product listing:::
Everything in one column.
No purchase date reference.
4 copies of DP and not sure which is the latest.
Good thing I have everything already downloaded,
listed in a spread sheet with date and numbers and price,...
 
And:  I bought larger monitors so I could see more stuff.
The store shows me less stuff bigger.  
(like the X series track view)
 
As written above this is just a reflection of the DE-Cluttering syndrome. Would be good for these designers to actually read the definition of clutter.
 
Combine this with the thinking that the majority of people who buy CW products will be using a tablet/phone and the result is what is the NEW Store.
 
What I like the best:  TOP DOWNLOADS shows pretty much ALL products.
 

scook
The Feedback form is found at https://www.cakewalk.com/My-Account

if i'm browsing the store, how do i know this?

in the store, there's a tiny "contact" link right at the bottom of the page, which leads to the cleverbridge support page
 

Could not make SSO account transition using Explorer 11.
 
On Friday night I was actually going to purchase a few sale items and was confronted with having to create a new account. No matter what I tried it kept giving me a failed password issue. Since I have a Forum Account I took this path to migrate.
I contacted Cakewalk support today and service rep could not create account either after resetting password several times. He was going to escalate but I said  to let me try using Google Chrome. It worked. Odd
 
We disconnected before I looked at the my product list and I am also missing purchases in my new account. All videos and several other purchases like Pyro etc. are missing.
 
Is this a know issue or should I contact support again?
 
John
 
 

What is the pricing concept now? For months Prochannel Pack was 179€. Now I can see it at 186,44 € and I am forced to pay in my local currency even more. It applies to all other products (CW raised prices for Christmas?). I live in EU and can't imagine why not let me use € or any other European currency I may prefer? 
 
Fully agree with "jm24", there must be Purchase History with dates, prices, versions and so on. Why would CW release something so unfinished?

@Paul,
because since i got a sso account i don't come in the old shop.

If CW wants me to spend single cent in the future, they should  fix/replace this THING which they call "a shop"...
I am PI... O... by EVERYTHING I see there!
 
And by EVERYTHING I mean everything, including:

• I do not see either I am logged in
• if there is "$" selection, it overlap with the "Seach" button
• every time I select something, "$" is changed to "euro/rubles" and the language to "idiotic Russian".
• "Shop holiday special" is more like "how we want to fool you this holidays..."

 
If the quality of X4 is going to be the same as the "quality" of this shop, I hope you are looking for a new job already...

 
I just go to http://www.store.cakewalk.com.
 
Takes me to the old store, my old account, etc.
 
I made a copy of all my purchases while the page is still accessible.
 

I noticed the same thing regarding pricing at the new store.  I bought some DSF expansion packs in the old store for less than half of the prices in the new store. If I hadn't had some things in the cart I'm not sure I would have found the old store.
 
The layout of the new store does not seem 'smarter' to me. In the old store things like the virtual instruments were categorized by the various engines. Now, they are all just lumped together.
 
 

azslow3
 

• every time I select something, "$" is changed to "euro/rubles" and the language to "idiotic Russian".

I bet you are glad you didn't say North Korea, hopefully the Russian federation will be a little more forgiving...

There is no need to ever purchase the mp3 license more than once. I am surprised the PA9 CD worked in the previous 64bit X3 installation. When I moved to 64bit with X1, there was no way to use the PA9 CD. I contacted tech support and they gave me a link to download an mp3 unlock program for 64bit hosts.

+1 with no MP3 activation mentioned in this new ... (what they call a "shop")