Helpful ReplySonar Platinum Crash after Crash after Crash!

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robert_e_bone
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Re: Sonar Platinum Crash after Crash after Crash! 2016/06/28 11:46:04 (permalink)
When system-level errors have been detected by Windows, system-level information for detected errors should also be written to the Windows Event Log, and the Windows Event Viewer will display those error entries and can help determine what is failing where.
 
There are additionally programs available that can read Windows dump files and may help point to what is failing. (I happen to use one called WhoCrashed), but if Noel and company have access to dump data, they will be able to figure out where and hopefully why you are having these issues.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
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#91
tenfoot
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Re: Sonar Platinum Crash after Crash after Crash! 2016/06/28 11:59:13 (permalink)
+1 For Bob's suggestion of installing whocrashed. It is an excellent utility. That said, my only bsod issue turned out to be a bad (and brand new!) ram stick that passed every memory and load test known to mankind. It also only failed when the system was under load using Sonar. I eventually swapped it out in desperation after a month of troubleshooting and the blue screens stopped forever.
 
Good luck tracking down the problem!

Bruce.
 
Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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TedDavid
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Re: Sonar Platinum Crash after Crash after Crash! 2016/06/28 14:24:18 (permalink)
I have the app BlueScreenView on my computer.  So I can see all the minidump files and the error description (locked pages).  I tried to increase the page size to 1.5 times my RAM (8GB), but that didn't help.  I'm not in front of the offending machine right now, but I think the driver listed in the minidump was ntoskrnl or svchost.  I don't recall which.  My guess is that it is the former, because it (ntoskrnl) manages memory.
 
The most frustrating thing about all this is as follows: I have loaded a piano accompaniment from a sonata for one of my flute students and am using AudioSnap to add beat transition markers so that I can add a metronome track and export the result for the student's practice.  Every time Sonar crashes (even when I have saved the project) I am back at square one with locating transients - they simply aren't obvious owing to the complexity of the piano.  Grrr!
 
But, to the point: you mentioned somewhere that I could send the minidump file where some folks with expertise could suggest what might be done to fix the error. Last thing: it seems to occur whether I use the "EXIT" from the File menu or the "X" to exit.

TDinDC
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MIDI: Korg X5DR, Korg NX5R, Roland Handsonic10
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chuckebaby
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Re: Sonar Platinum Crash after Crash after Crash! 2016/06/28 14:40:29 (permalink)
Ted, anytime you see graphics issues, check in to the Video driver status.
making sure you have the latest onboard/ video card drivers.
I know that might not be related but its worth a shot.
 
good luck

Windows 8.1 X64 Sonar Platinum x64
Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
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#94
Merwyn
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Re: Sonar Platinum Crash after Crash after Crash! 2016/06/29 19:30:44 (permalink)
Hello all
 
It's been some time since I revisited my thread here. I thought I would update you all as there has been 'closure' on my crashing sonar problem.
 
Bottom line...sonar was not to blame at all. The problem lay with hardware. I know this because my audio PC has bitten the dust. I took it to my local PC shop to remove the network adapter after someone advised me it might be to blame for BSOD and sonar freezes. The PC came back to me dead as a dodo. The best I can get out of it is that it cycles on and off at start-up now...God knows what the PC shop did to it but they've declared all my hard drives shot (which means I've lost a lot of work...great!)
 
So I need a new audio PC. I've started a new thread requesting advice, if anybody here fancies taking a peek. Thanks for all the advice I received here.
 
http://forum.cakewalk.com...-m3441293.aspx#3441293

OS: Windows 10 Home 64-bit
CPU: Intel® Core™i7 Quad Core Processor i7-6700k (4.0GHz) 8MB Cache
MOTHERBOARD: ASUS® Z170-P: ATX, LG1151, USB 3.0, SATA 6GBs
GRAPHICS: 4GB AMD RADEON™ R9 380X
RAM: 32GB HyperX FURY DDR4 2133MHz
STORAGE:
Disk 1 = 500GB Samsung 750 2.5" SSD, SATA 6Gb/s (upto 540MB/sR | 520MB/sW)
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PROCESSOR COOLINGNoctua NH-D15S Ultra Quiet Performance CPU Cooler
AUDIO INTERFACE: Steinberg UR22
 
#95
robert_e_bone
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Re: Sonar Platinum Crash after Crash after Crash! 2016/06/29 20:34:38 (permalink)
I would suggest you find a different repair shop - for another look at it.  
 
The reason I suggest that would be that unless some SPECIFIC event, like your dropping the desktop down a flight of stairs while it was plugged in, or you thought it a great idea to decorate your computer chassis with all manner of refrigerator magnets, in MY opinion, it would be statistically next to impossible for multiple hard drives fail all at the same time - like they would all wear out at the same moment.  (now, there would certainly be exceptional conditions that could produce such a thing, but this seems quite remote, short of like a glass of milk being poured onto the motherboard)
 
That just seems HIGHLY unlikely, to me.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#96
Grem
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Re: Sonar Platinum Crash after Crash after Crash! 2016/06/29 20:53:58 (permalink)
I agree with Bob. Time to find a new repair shop. The one you went to is not giving you the service you need.

But the most important thing I want to say is don't mess with your hard drives. You data is still on there (highly probable). Get you pc to a good shop. If no other shop is available, let us help you figure it out.

Grem

Michael
 
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Anderton
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Re: Sonar Platinum Crash after Crash after Crash! 2016/06/29 22:07:20 (permalink)
Also remember that if you're lucky, the hard drive's controller is shot, not the data on the platters. More than once I've transplanted the platters to a new controller board and recovered data without problems.

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
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Merwyn
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Re: Sonar Platinum Crash after Crash after Crash! 2016/06/30 13:09:10 (permalink)
Hello Bob, Grem and Anderton

Many thanks for your replies. I bought myself a hard drive enclosure (didn't fancy installing possibly dodgy drives into my work PC) and so far have successfully transferred all contents from one drive - which appears to be working fine - surprise, surprise. Fingers crossed the other two will also work.

Yup, time to find another repair shop.

OS: Windows 10 Home 64-bit
CPU: Intel® Core™i7 Quad Core Processor i7-6700k (4.0GHz) 8MB Cache
MOTHERBOARD: ASUS® Z170-P: ATX, LG1151, USB 3.0, SATA 6GBs
GRAPHICS: 4GB AMD RADEON™ R9 380X
RAM: 32GB HyperX FURY DDR4 2133MHz
STORAGE:
Disk 1 = 500GB Samsung 750 2.5" SSD, SATA 6Gb/s (upto 540MB/sR | 520MB/sW)
Disk 2 = 2TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
PROCESSOR COOLINGNoctua NH-D15S Ultra Quiet Performance CPU Cooler
AUDIO INTERFACE: Steinberg UR22
 
#99
Grem
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Re: Sonar Platinum Crash after Crash after Crash! 2016/07/02 15:38:36 (permalink)
Glad to hear you found a solution. Good luck.

Grem

Michael
 
Music PC
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Sonnys2734
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Re: Sonar Platinum Crash after Crash after Crash! 2017/06/25 06:31:09 (permalink)
I've had more problems with Platinum than with any other Cakewalk product. At first I thought it was my Dell machine. So I moved up to Power Spec. Double the memory ,SSD and its worse. I've been trying to master a 3 minute song for weeks and its the same problem again. Not midi but wave files. Gonna check out Reaper and may just switch over cause this has got to stop. At this rate I'll never finish anything.
chuckebaby
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Re: Sonar Platinum Crash after Crash after Crash! 2017/06/25 13:49:04 (permalink)
Sonnys2734
I've had more problems with Platinum than with any other Cakewalk product. At first I thought it was my Dell machine. So I moved up to Power Spec. Double the memory ,SSD and its worse. I've been trying to master a 3 minute song for weeks and its the same problem again. Not midi but wave files. Gonna check out Reaper and may just switch over cause this has got to stop. At this rate I'll never finish anything.


Sorry to hear of your troubles.
If its happening on 2 separate computers you can probably easily track your issues down to the soundcard.
Especially the fact you said "Not midi but wave files".
 
What are you using for a soundcard ?

Windows 8.1 X64 Sonar Platinum x64
Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
Focusrite Saffire 18I8 - Mackie Control
   
IDEASOFT
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Re: Sonar Platinum Crash after Crash after Crash! 2017/06/25 15:06:48 (permalink)
Sometimes , just the USB, cable defect !  I spent 3 weeks to find The cause... If it helps. 
JonD
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Re: Sonar Platinum Crash after Crash after Crash! 2017/06/25 17:09:01 (permalink)
Sonny,
 
You should start a new thread.  This one is old (and resolved), and may or may not even be related to your problem.  
 
I know you're frustrated, but latching onto an old thread just to say, "BTW, I'm having problems too -- and I'm jumping over to Reaper!" is not helpful to say the least. Reaper is like any other DAW in that it will require a commitment of time and patience (a few weeks minimum) to get to a point where you can do your mastering job. 
 
Seems to me that time would be better spent here troubleshooting the problem in Sonar.  Best case, we find a simple fix, and you're up and running in a day or two.
 
It's up to you.  If you want to start a new thread, please provide some details on your problem, and don't forget to include your system specs (I strongly recommend creating a signature with those details.  For examples, look at some of our sigs).

SonarPlat/CWbBL, Win 10 Pro, i7 2600K, Asus P8Z68 Deluxe, 16GB DDR3, Radeon HD5450, TC Electronic Impact Twin, Kawai MP11 Piano, Event ALP Monitors, Beyerdynamic DT770 Pro, Too Many Plugins, My lucky hat.
chuckebaby
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Re: Sonar Platinum Crash after Crash after Crash! 2017/06/25 17:19:48 (permalink)
JonD
Sonny,
 
You should start a new thread.  This one is old (and resolved), and may or may not even be related to your problem.  
 
I know you're frustrated, but latching onto an old thread just to say, "BTW, I'm having problems too -- and I'm jumping over to Reaper!" is not helpful to say the least. Reaper is like any other DAW in that it will require a commitment of time and patience 
 
 I strongly recommend creating a signature with those details. 




Well said Jon

Windows 8.1 X64 Sonar Platinum x64
Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
Focusrite Saffire 18I8 - Mackie Control
   
Sonnys2734
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Re: Sonar Platinum Crash after Crash after Crash! 2017/06/26 00:23:12 (permalink)
1. I'm sorry that I didn't know that this was an old thread. So please excuse my ignorance about this.
And thank you anyway.
chuckebaby
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Re: Sonar Platinum Crash after Crash after Crash! 2017/06/26 00:47:43 (permalink)
Sonnys2734
1. I'm sorry that I didn't know that this was an old thread. So please excuse my ignorance about this.
And thank you anyway.


hey no probs Sonny.
Create a new thread with your problem and list all your specs.
I will be the first one to reply to your thread and help you as much as I can.

Windows 8.1 X64 Sonar Platinum x64
Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
Focusrite Saffire 18I8 - Mackie Control
   
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