Helpful ReplyH.M.S. Sonar....Man Overboard

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sharke
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2013/06/30 01:49:16 (permalink)

H.M.S. Sonar....Man Overboard

I'm right on the brink of abandoning ship. I've had one of those nights. I use a lot of Waves plugs and Guitar Rig effects chains and both of them have serious problems with Sonar, at least on my machine. Some time ago I had a problem with Sonar resetting these plugs every time I open the project. It went away for a while and now it's just randomly come back, without me changing anything. I've opened a bunch of projects tonight and every single one of them had all of the Waves EQ's screwed with, either completely zeroing out the settings or turning off the bands or changing hi pass filters to band pass filters. Some of the settings I'll never get back and it's basically kicked my mixes back to square one after weeks of work. Same thing with Guitar Rig effects chains....all settings zeroed out. I am so freaking mad right now....this and many other oddities, bugs, corruptions and plain design flaws have just left me too sour to rule out a change to Cubase or something else. I wouldn't have minded so much had the Bakers kept us in the loop regarding bug fixes, update plans etc, but they're not going to bother are they. No amount of protesting on this forum is going to make one of them chime in and say "listen guys, we know there are issues, we're working on it, you should see an update in before the fall" or anything like that. So I think we've gotten the message. 
 
I can't work like this. And it's just a hobby for me at this point! I cannot imagine what it must be like for those of you whose livelihoods depend on it. I opened 6 projects tonight and the mix is ruined in every single one of them. Last night I bought a couple of Waves items in the sale and spent most of the night trying to get Sonar to recognize them.  Anyway, I'm about done. 

James
Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
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markyzno
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Re: H.M.S. Sonar....Man Overboard 2013/06/30 03:04:42 (permalink)
Sorry to hear that! :(
 
For what its worth, I use Guitar Rig everyday and have had no issues with it.
 
Sharke, youre a cool guy and I know you dont wanna hear this but.......
 
Have you tried all the normal steps to find out the villain in this? i.e, opened a project in safe mode? Are the waves plugs 32 or 64 bit? etc etc

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rodreb
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Re: H.M.S. Sonar....Man Overboard 2013/06/30 03:13:14 (permalink)
Man! I'll tell ya what..... I'm close to bailing, myself. I just keep hoping I'll get it all sorted out and that Cakewalk sees fit to fix all the things wrong with a free update.
Right now, I'm too afraid to actually record paying clients with X2a. I gotta revert back to 8.3.2. It's always rock solid, stable for me. X2a truly is the most painful upgrade of Sonar I've personally ever had to deal with. 



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JSGlen
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Re: H.M.S. Sonar....Man Overboard 2013/06/30 03:30:46 (permalink)
I rely heavily on Waves plug-ins, and have similar experiences. Sonar X2 was rock solid for me, as were previous versions. This was prior to using Waves.  I do not rely on my audio work for my income, as I am retired. However, I still do commercial work when I want to, but, I use Pro Tools for this work - and it is rock solid and just works all of the time.
 
I still use Sonar, but, I have to forget about using Waves Plug-ins. My issues with Waves, like yours, is infrequent. But when it fails all work is lost. Otherwise, Sonar X2 is a great DAW, and does have more features than PT.
 
Oh, and I do not mean to imply the Waves issue is caused by Sonar. I have no idea.
 
Edited for clarification.

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wetdentist
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Re: H.M.S. Sonar....Man Overboard 2013/06/30 08:19:25 (permalink)
one thing i learned about using Guitar Rig fx in Sonar, through much toil & struggle, is that time-based Guitar Rig fx acts weird with mono tracks. convert the track to be affected to stereo and that problem goes away

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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/06/30 11:58:24 (permalink)
markyzno
Sorry to hear that! :(
 
For what its worth, I use Guitar Rig everyday and have had no issues with it.
 
Sharke, youre a cool guy and I know you dont wanna hear this but.......
 
Have you tried all the normal steps to find out the villain in this? i.e, opened a project in safe mode? Are the waves plugs 32 or 64 bit? etc etc




I don't think opening in safe mode would get to the bottom of it, because that involves opening with no plugs in order to find out which plug is causing the problems, right? I know exactly which ones are causing the problems. The Waves plugs are all 64 bit and I'm using 64 bit Sonar. When I first installed them, I followed the instructions from Waves support to delete the 32 bit Waves Shell so that only the 64 bit ones would appear. 

James
Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/06/30 12:01:53 (permalink)
JSGlen
I rely heavily on Waves plug-ins, and have similar experiences. Sonar X2 was rock solid for me, as were previous versions. This was prior to using Waves.  I do not rely on my audio work for my income, as I am retired. However, I still do commercial work when I want to, but, I use Pro Tools for this work - and it is rock solid and just works all of the time.
 
I still use Sonar, but, I have to forget about using Waves Plug-ins. My issues with Waves, like yours, is infrequent. But when it fails all work is lost. Otherwise, Sonar X2 is a great DAW, and does have more features than PT.
 
Oh, and I do not mean to imply the Waves issue is caused by Sonar. I have no idea.
 
Edited for clarification.




I contacted Waves some time ago regarding the problems with Waves GUI's in Sonar, and they acknowledged the problem and said that they would contact Cakewalk to try an establish whether the problem was with Waves or Sonar. I've never heard anything more since, although the fact that Waves plugs seem to work fine in other DAW's (and I've tried them in Reaper) suggests to me that it's a problem with Sonar. I did find it strange that despite the obvious issues with Waves and Sonar, Cakewalk ran a deal on a Waves bundle recently. 

James
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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/06/30 12:03:38 (permalink)
wetdentist
one thing i learned about using Guitar Rig fx in Sonar, through much toil & struggle, is that time-based Guitar Rig fx acts weird with mono tracks. convert the track to be affected to stereo and that problem goes away




In what way is it acting weird at your end? I haven't noticed any difference with mono tracks or time based effects - my particular problem affects any plug in Guitar Rig on both mono and stereo tracks. I'll have something as simple as an amp and a cab on a track and when I open the project all of the dials are at zero. 

James
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ampfixer
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Re: H.M.S. Sonar....Man Overboard 2013/06/30 13:25:42 (permalink)
That's interesting sharke. I wonder if it's SOnar doing the reset or Guitar Rig. One would think that a SOnar bug would attempt to reset all plugs on exit, instead of being target specific. I use Waves and Guitar Rig in a few projects and haven't seen this. How might we compare our preference settings?
 
I'll do a bit of digging and report back if I uncover anything. Don't give up. I've drank the other cool aid and it tastes like s*h*i*t*e too.

Regards, John 
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ampfixer
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Re: H.M.S. Sonar....Man Overboard 2013/06/30 13:53:13 (permalink)
I can find nothing out of the ordinary in my config. The only thing that may be different, is that I don't use the 64bit double precision engine. Ever since X1 it caused issues so I turned it off and left it that way. I was sure that there was a setting to zero all controllers on exit but I can't find it. I thought maybe that was the culprit. The controllers were still talking to the plugs at shut down and zeroing them.
 
I should note that while checking this out in a project I experienced a SOnar event. A track appeared with data in it. Data that I didn't put there. I opened a take lane to see if that was related, and the data jumped into the take lane. I closed the take lane and the data was gone forever. It's a good thing I like puzzles.

Regards, John 
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#10
Studious
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 00:57:03 (permalink)
I have seen Sonar X2a completely scatter my plug-in settings, but they were native plugs!  VX-64 I specifically recall going haywire.  I never mentioned it, and just got rid of all instances of the plug.  It may have been that they were pre-X2 projects?  Or they were created in 32-bit Sonar? 
 
If it is re-occurring, man, you can't really work that way, sorry.  Is Waves by chance running via BitBridge?  BitBridge always seems to cause problems for me.  I never use 32 bit plug-ins any more, and replace any I find to make sure BitBridge.exe is never running in windows processes.
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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 01:38:58 (permalink)
ampfixer
That's interesting sharke. I wonder if it's SOnar doing the reset or Guitar Rig. One would think that a SOnar bug would attempt to reset all plugs on exit, instead of being target specific. I use Waves and Guitar Rig in a few projects and haven't seen this. How might we compare our preference settings?
 
I'll do a bit of digging and report back if I uncover anything. Don't give up. I've drank the other cool aid and it tastes like s*h*i*t*e too.




I can't really think what preference settings would affect this to be honest, at least none which would apply to Guitar Rig and Waves specifically whilst leaving all other plugs untouched. However what I do know from experiencing the weirdness with Waves GUI's in Sonar is that it is quite possible for a plug that works perfectly in other DAW's to get screwy in Sonar. I've asked about the Guitar Rig issue on the NI forums but have never gotten an answer, I think it's time that I contacted NI directly. Thanks for your help!

James
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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 01:42:55 (permalink)
ampfixer
I can find nothing out of the ordinary in my config. The only thing that may be different, is that I don't use the 64bit double precision engine. Ever since X1 it caused issues so I turned it off and left it that way. I was sure that there was a setting to zero all controllers on exit but I can't find it. I thought maybe that was the culprit. The controllers were still talking to the plugs at shut down and zeroing them.
 
I should note that while checking this out in a project I experienced a SOnar event. A track appeared with data in it. Data that I didn't put there. I opened a take lane to see if that was related, and the data jumped into the take lane. I closed the take lane and the data was gone forever. It's a good thing I like puzzles.




I have 64 bit double precision engine checked, but I don't think that has anything to do with it. I think the setting you're talking about is "zero all controllers when playback stops" and is in the MIDI preferences. I think if that had anything influence on the problem, it would be zeroing the settings every time playback stopped and not just when the project closed. The last time this was happening to me however I did try with this on and off and it made no difference. 

James
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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 02:13:08 (permalink)
Well here's a blast from the past...a Sonar user of yore who reported a similar problem with Guitar Rig and was told by Native Instruments that it's an issue with Sonar. We'll see what they tell me. 
 
http://forum.cakewalk.com/Guitar-Rig-Solid-Mix-Series-problem-settings-go-zero-m2430766.aspx

James
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bluzdog
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 09:23:03 (permalink)
I'm almost there with ya. Sometimes you just get tired of fiddle @#$king around and just want to make music. Sure there's usually a work around or a way to track down issues but that gets old. I'm not so sure there is anything out there that is fool proof though.
 
Rocky
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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 09:51:34 (permalink)
The only thing I can think of at present is that Sonar has potential flaws in the way in which it saves plug settings with a project file, because everything is fine until I reload the project. Nothing is happening within a project session to zero out these settings, it's only when I save it and fire it up again. But yeah, when you have limited time to work on your music and you seem to spend more than half of it researching and fighting problems and bugs in your DAW, maybe it is time to look elsewhere. I'd rather not spend the money & then have to learn another DAW from scratch, but if I can't get to the bottom of this then I can't see any other option. I don't even have the heart to work on a project at the minute because they all seem so fragile and disaster prone in Sonar. 

James
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#16
dxp
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 10:15:54 (permalink)
Sharke - instead of jumping ship why not just go back to X1?
 
In the current x2b thread I wonder the same thing.
no one wants to spend the $$$ and have to take the time to learn a new DAW, but X1d was pretty stable and it's still SONAR..
 
 
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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 10:23:59 (permalink)
dxp
Sharke - instead of jumping ship why not just go back to X1?
 
In the current x2b thread I wonder the same thing.
no one wants to spend the $$$ and have to take the time to learn a new DAW, but X1d was pretty stable and it's still SONAR..
 
 




The link to a thread I posted above shows that someone was having the same problem as me back in 2011 (pre X2) so I'm guessing going back to X1 won't help me. 

James
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karma1959
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 10:45:05 (permalink)
Probably a naive question - but have you contacted Cakewalk's tech support?  Have they given any advice?

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brconflict
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 10:49:19 (permalink)
Trust me, call Waves Support. They know exactly the fix, and why this happens. I blame both Waves and Cakewalk for the trouble, but Waves can hop on your system and fix the trouble while you watch. It was easy in my case, and I haven't since seen a crash. Hope this helps!!

Brian
 
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thunderkyss
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 10:57:28 (permalink)
sharke
The only thing I can think of at present is that Sonar has potential flaws in the way in which it saves plug settings with a project file, because everything is fine until I reload the project. Nothing is happening within a project session to zero out these settings, it's only when I save it and fire it up again.  




 
Believe me, I'm the last person (well I'm pretty sure I'm close to the end of the line) who'll defend Sonar/Cakewalk, but I'm not following your logic. You said you tried the Waves Plug-ins with Reaper, it worked fine, so you blame Sonar. 
 
Have you tried any other plug-ins with Sonar & have the same problem? Let's say there is a problem with the way Sonar saves plug-in settings. Why aren't you having issues with other plug-ins? 
 
So it's got to be a problem with the way Sonar saves the settings the way Waves reads those settings. 
 
Have you tried saving your settings as a preset? Save your project, then open it & see if the preset is restored correctly. If not, load the preset & see if it's restored that way. 
 
Chances are this is a small problem relative to what the guys/gals at Cakewalk are addressing. But I agree with you. Why would Cakewalk host this forum if they aren't going to dedicate someone to at least look at these "small" issues & communicate what they've found. If that gets to be too much work for them, maybe that says a lot about their product. 

#21
brconflict
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 11:08:24 (permalink)
This is a known issue between Waves and Sonar. It has to do with Sonar "seeing" both 32 and 64-bit Waves plug-ins. Waves can show how to fix this, but it has to be done, or the crashes will continue.
 
I believe this has to do with Waves trying to "capsulize" all their plug-ins into one .dll and Sonar doesn't like this if there's both 32 and 64-bit plugins inside that capsule. I personally think Waves needs to fix this, or figure out a better way, even if it means returning to the older tried and true separate .dll's, but Sonar obviously didn't catch this WaveShell issue, or they would have fixed it in X2a.

Brian
 
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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 12:17:56 (permalink)
karma1959
Probably a naive question - but have you contacted Cakewalk's tech support?  Have they given any advice?




Yeah they told me to reinstall X2 which I did, with no luck. Maybe I'll try it again though. I'm a sucker for that "new install" feeling. 

James
Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 12:20:26 (permalink)
brconflict
Trust me, call Waves Support. They know exactly the fix, and why this happens. I blame both Waves and Cakewalk for the trouble, but Waves can hop on your system and fix the trouble while you watch. It was easy in my case, and I haven't since seen a crash. Hope this helps!!




I don't have a Waves Update Plan, which is needed for tech support. Any clues as to the nature of what they did? 

James
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sharke
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 12:24:36 (permalink)
thunderkyss
sharke
The only thing I can think of at present is that Sonar has potential flaws in the way in which it saves plug settings with a project file, because everything is fine until I reload the project. Nothing is happening within a project session to zero out these settings, it's only when I save it and fire it up again.  




 
Believe me, I'm the last person (well I'm pretty sure I'm close to the end of the line) who'll defend Sonar/Cakewalk, but I'm not following your logic. You said you tried the Waves Plug-ins with Reaper, it worked fine, so you blame Sonar. 
 
Have you tried any other plug-ins with Sonar & have the same problem? Let's say there is a problem with the way Sonar saves plug-in settings. Why aren't you having issues with other plug-ins? 
 
So it's got to be a problem with the way Sonar saves the settings the way Waves reads those settings. 
 
Have you tried saving your settings as a preset? Save your project, then open it & see if the preset is restored correctly. If not, load the preset & see if it's restored that way. 
 
Chances are this is a small problem relative to what the guys/gals at Cakewalk are addressing. But I agree with you. Why would Cakewalk host this forum if they aren't going to dedicate someone to at least look at these "small" issues & communicate what they've found. If that gets to be too much work for them, maybe that says a lot about their product. 




Yeah I can save the settings as a preset. But it still resets sometimes. So I would have to manually load the preset every time from now on. That's something that I want to get away from  - there is nothing worse than having to load a bunch of presets by hand every time you open a project. 

James
Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
#25
sharke
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 12:26:48 (permalink)
brconflict
This is a known issue between Waves and Sonar. It has to do with Sonar "seeing" both 32 and 64-bit Waves plug-ins. Waves can show how to fix this, but it has to be done, or the crashes will continue.
 
I believe this has to do with Waves trying to "capsulize" all their plug-ins into one .dll and Sonar doesn't like this if there's both 32 and 64-bit plugins inside that capsule. I personally think Waves needs to fix this, or figure out a better way, even if it means returning to the older tried and true separate .dll's, but Sonar obviously didn't catch this WaveShell issue, or they would have fixed it in X2a.




When I first installed the Gold bundle, I contacted Waves to ask how to get rid of the 32-bit plugs because I didn't need them, and they don't me to just delete the 32-bit Waves Shell, which I did. I presume this has stopped Sonar "seeing" the 32-bit plugs, but the problem still persists. Isn't there a way to extract usable separate .dll's from the shell? I have heard people mention this....

James
Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
#26
Studious
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 12:55:37 (permalink)
sharke
karma1959
Probably a naive question - but have you contacted Cakewalk's tech support?  Have they given any advice?

Yeah they told me to reinstall X2 which I did, with no luck. Maybe I'll try it again though. I'm a sucker for that "new install" feeling.

 
Oh no! Is this their new go-to response?  It's like doctors prescribing antibiotics for everything!  This was my instruction last time I contacted them.  It even involved manual registry changes after uninstalling.  I imagine you got the same scripted steps?  Well, it sure does keep us busy for a while!
 
After going through all that (it's quite a process to completely uninstall/reinstall X2a), I replied explaining it did not resolve my issues, asked for additional ideas, and they stopped responded.  And no, I did not scare them into their hole by mentioning X2b.   It was a targeted support ticket that I bumped twice with zero response before I had to call to see what the heck was up.  Then they went with go-to response #2:  must be your interface drivers.
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brconflict
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 13:28:55 (permalink)
There's two things you can do here. One, uninstall all of your Waves plug-ins and reset your plugins within Sonar (this will delete any saved settings in a session for some reason). Install Waves again, and watch for the installation directories. You will be asked where you want your 64-Bit plugins, your 32-bit plug-ins, AND where you want WaveShell to be installed. You want ONLY the 32-bit plugins to install in a directory Sonar will never find. However, the 64-Bit plugins and the WaveShell MUST exist in both VST locations for 64 and 32 bit plug-ins, don't ask me why. Then, rescan for the plug-ins in Sonar and you should be all set.
 
The other option is to simply find your 32-bit plugins (in a directory close to your 32-bit WaveShell), and either delete them or simply move them to a hidden place. Then, re-scan for your plugins, possibly resetting your plug-ins in Sonar, which, again, will delete saved settings in your projects.
 
To get around the lost Waves settings, I had to go to each and every plug-in and manually save the plug-in's setting, then recall each plug-in's setting after the full reset. 
 
The bottom line was that you NEED the 32-bit WaveShell as well as the 64-bit, but you ONLY need the 64-Bit plugins, which are normally installed in a directory close to or next to the WaveShell. This, of course, can be pre-determined by you during the Waves install as I mentioned in the first option.
 
Hope this helps!!
 
 
 

Brian
 
Sonar Platinum, Steinberg Wavelab Pro 9, MOTU 24CoreIO w/ low-slew OP-AMP mods and BLA external clock, True P8, Audient ASP008, API 512c, Chandler Germ500, Summit 2ba-221, GAP Pre-73, Peluso 22251, Peluso 2247LE, Mackie HR824, Polk Audio SRS-SDA 2.3tl w/upgraded Soniccraft crossovers and Goertz cables, powered by Pass-X350. All wiring Star-Quad XLR or Monster Cable. Power by Monster Power Signature AVS2000 voltage stabilizer and Signature Pro Power 5100 PowerCenter on a 20A isolation shielded circuit.
#28
Ryan Munnis [Cakewalk]
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 13:51:13 (permalink) ☄ Helpfulby thebiglongy 2013/07/02 09:01:11
Waves GUI problems are typically resolved with disabling X-Ray in SONAR. I believe they draw their plug-in GUIs using OpenGL so there's some differences between SONAR's GUI and their GUI right there. Other than that, I'd always get the latest graphics drivers for general drawing issues or crashes with their plug-ins.
 
Sharke, I think brconflict posted some good suggestions above. We made some changes to the VST Plug-in Manager in SONAR X2a that required some manual steps for rescanning VST Plug-ins. This should theoretically deal with any conflicts if you had both 32bit and 64bit versions installed. Can you recall if you ever did these steps? From the X2a installation instructions:
 
Additional Installation Steps Regarding VST Plug-ins:
 
After installing the X2a update we recommend resetting and re-scanning your VST plugins. SONAR X2a has a new mechanism for handling file systems without short file name support. While this is not mandatory, re-scanning will allow SONAR to properly detect and handle this scenario where applicable.
 
1) This can be done by launching SONAR and doing the following:
2) Go to Edit > Preferences > File - VST Settings
3) Click the [Reset All VST Plug-ins] button 
4) When prompted with the message "This will reset configuration settings for all your VST Plug-ins to defaults... Are you sure you want to do this" click [Yes]
5) Click the [Scan VST Folders] button and wait for the scan to complete
 
These steps are sometimes required for detecting changes in the WavesShell.dll as well, so perhaps it's worth investigating if you haven't already.

Ryan Munnis
Cakewalk
#29
brconflict
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Re: H.M.S. Sonar....Man Overboard 2013/07/01 14:08:38 (permalink)
Ryan,
  Thanks for chiming in here. Much appreciated. I like to see CW get involved if they know more about the root cause.

Brian
 
Sonar Platinum, Steinberg Wavelab Pro 9, MOTU 24CoreIO w/ low-slew OP-AMP mods and BLA external clock, True P8, Audient ASP008, API 512c, Chandler Germ500, Summit 2ba-221, GAP Pre-73, Peluso 22251, Peluso 2247LE, Mackie HR824, Polk Audio SRS-SDA 2.3tl w/upgraded Soniccraft crossovers and Goertz cables, powered by Pass-X350. All wiring Star-Quad XLR or Monster Cable. Power by Monster Power Signature AVS2000 voltage stabilizer and Signature Pro Power 5100 PowerCenter on a 20A isolation shielded circuit.
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