Dionin
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Re: The Store is down! (UK anyway)
2013/09/30 08:23:03
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I've had the same issue for 24 hours... Had managed all my downloads (or so I thought) only for the X3 installer to ask me for part4? It wasnt there when I did the downloads... weird!
Cheers Rob Toshiba P500 Q9000 Quad Core Toshiba X770/00X i7 2630QM Win7 64bit Ultimate Sonar X1D Expanded - X1E / NI Komplete 8 Ultimate BIAB EverythingPak / Amplitube 3 V-Studio 20 / JamVox tc electronic Impact Twin / Guitar Rig Kontrol 3 Maschine 1.7 / tc-helicon VoiceLive2 AKAI MPK25 / AKAI SynthStation 49 (on order)
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Etmos
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Re: I paid money for nothing, can I get some chicks for free?
2013/09/30 08:40:46
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Ha, I know, one day isn't much... But when it's your one day off from "regular" work for the week, and you start out early in the morning, excited about switching everything over to the next version of Sonar... And then just get stuck in that rut all day long, not knowing whether it's JUST a website issue, or an issue specific to my order, or a PayPal issue, etc... (And you know that you won't be able to actually contact support until the next business day, etc...) Just, the anxiety is sort of getting the best of me... But when I went to post that, I just had that feeling in my gut that said "You just paid $150, and no longer have that money available to you, and you got nothing for it..." (So that's where the "Money for Nothing" bad Dire Straits joke came from) I know it'll get sorted out. If I didn't trust these guys, I wouldn't have stuck with them for so long (and championed them over all other DAWs when debating with friends). It's just... I was really excited to spend my day off digging into X3, and now I'll probably have to wait until next weekend before I'll really be able to have the time to do anything with it. So that's the reason my straits are so dire, or... whatever... ha... I watched the video a couple of times though... Looks pretty slick. I'm just hoping that my Slate plugins won't crash it anymore. (I still THINK that's a Slate issue) but I always keep my fingers crossed that they'll randomly work flawlessly with each new Sonar release. One of these days, EVERYBODY will be 100% 64-bit based, and my world will be so much easier.
post edited by Etmos - 2013/09/30 08:53:21
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Etmos
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Re: The Store is down! (UK anyway)
2013/09/30 08:47:25
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Did you at least get a confirmation EMail from Cakewalk that your order went through? I had the exact same issue you're having (logged in just long enough to pay for it, and haven't been able to get back in ever since)... And my card was charged, but I never got a confirmation EMail from Cakewalk saying that I was now a proud owner of X3... Just a letter from PayPal telling me they gave my money to Cakewalk, and nothing since. So if you at least got a confirmation EMail from Cakewalk, then you're a big step ahead of me at least. (and I'm going on something like 24 hours waiting myself) So you're definitely not alone.
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Bristol_Jonesey
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Re: The Store is down! (UK anyway)
2013/09/30 08:49:46
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Glad I decided to wait for the boxed version 
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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dsurkin
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Re: Cake store down?
2013/09/30 08:55:43
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I tried again this morning, still can't get my serial number to complete registration. This has been about 20 hours since I first tried.
Dean L. Surkin - Steinway A (1902, rebuilt 1988), Kawai MP8, Yamaha KX-76; Intel i7-4770K, 32GB, RME AIO; HP ZR30w (great monitor!); Sonar Platinum, Garritan JABB3 and GPO4, VB3 One day, when I have the time, I will learn how to use all the features of Cakewalk 2.0. Oh, wait, Sonar 8.5. What did you say? Sonar version what?
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Sweet Tooth
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Re: I paid money for nothing, can I get some chicks for free?
2013/09/30 08:57:12
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I just sent an email to reverse my order until things get sorted out, I'm bummed. Downloaded files are corrupt and each file takes 2.5 hours for me to download, can't access account. Bad service and my GAS tank is empty. I'll be sticking with my current DAW and will wait to try the X3 demo to see if I prefer to make the switch but for now it has passed.
We'll see what they say.
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Norrie
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Re: Cake store down?
2013/09/30 09:11:55
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Same its down here. Got the downloads but need back in to get my codes :(
SONAR X3c Producer Pro Tools 11 Allen & Heath GS-R24 M Adam A77x i7 4930K @ 4.4Ghz
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Re: I paid money for nothing, can I get some chicks for free?
2013/09/30 09:14:53
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☄ Helpfulby Del 2013/09/30 09:34:29
Hi Guys,
I'm sorry for the trouble guys. We dug in pretty deeply to what exactly slowed the store to such a crawl (wondering if something broke), and it legitimately was sheer overwhelming volume despite upgrading our horsepower prior to the launch. This has put some wheels in motion, but in the meantime the best thing to do is open an official support ticket (see the sticky above).
I'm going to be sitting down with everyone on our support team this morning explaining how they can be most helpful with resolving orders. We'll get everyone access to downloads and serial numbers.
Myself and some of the other Cakewalkers worked pretty much nonstop this weekend to answer as many questions as we could, but at this point if you're having an order issue the BEST way of getting help is through the official support email and phones. If you haven't opened a ticket, definitely do it now.
Sorry again for the trouble guys.
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Photo_G
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Re: I paid money for nothing, can I get some chicks for free?
2013/09/30 09:25:07
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I've been following the threads and trying to log in to buy X3 most of the weekend, and I can vouch for the fact that Ryan and his team have been working hard in the forum here all weekend. We appreciate it CW !!!!
G
SONAR Platinum (FOREVER!), 64-bit Windows 8.1 Pro, AMD FX-8320 CPU, 32GB RAM, M-Audio USB interface, Yamaha KX8 keyboard
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jbraner
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Re: The Store is down! (UK anyway)
2013/09/30 09:36:33
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Hi Etmos,
yes I got the confirmation email - I didn't realise so many other people were having problems. :-\
Everything seemed fine last night (UK time) so I just went in to buy this morning and figured I'd download during the day. oh well - maybe tomorrow. Or the next day. or the next day...
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BrianSzep
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Re: Cake store down?
2013/09/30 09:52:26
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Seems to be working now! 
System:i7-4770K CPU | 32 GB Ram | GTX 780 Ti 3GB | (2) PB278 27" Monitors | SSD 250GB - OS Drive | Hard DrivesSoftware:Win 10 Pro x64 | Sonar Platinum | Sound Forge 11 | Waves Diamond | Hollywood Orchestra - Diamond | EWQLSO - Gold | Storm Drum 2 Pro | Kontakt 5 | Evolve Mutations 1 & 2 | Funk Guitarist | Session Horns Pro | Razor | Skanner | Retro Mach MK2 | Vapor | EZD2 & EZK | AD2 & AK | Sytrus | Z3ta 2 | Rapture | Dimension Pro | AAS VA-2, VS-2, GS-2 | Hivewww.joeythomasbigband.com
www.circuitryfilms.com
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Etmos
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Re: Cake store down?
2013/09/30 10:01:04
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BrianSzep
Seems to be working now!
*slaps ball in a downward fashion* In the voice of Dikembe Mutombo... "Not in my house!" Still broken over here... But congrats to you... Hopefully that is a sign that things are moving in the right direction...
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Norrie
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Re: Cake store down?
2013/09/30 10:02:00
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BrianSzep
Seems to be working now!
LIES 
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BrianSzep
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Re: Cake store down?
2013/09/30 10:05:27
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System:i7-4770K CPU | 32 GB Ram | GTX 780 Ti 3GB | (2) PB278 27" Monitors | SSD 250GB - OS Drive | Hard DrivesSoftware:Win 10 Pro x64 | Sonar Platinum | Sound Forge 11 | Waves Diamond | Hollywood Orchestra - Diamond | EWQLSO - Gold | Storm Drum 2 Pro | Kontakt 5 | Evolve Mutations 1 & 2 | Funk Guitarist | Session Horns Pro | Razor | Skanner | Retro Mach MK2 | Vapor | EZD2 & EZK | AD2 & AK | Sytrus | Z3ta 2 | Rapture | Dimension Pro | AAS VA-2, VS-2, GS-2 | Hivewww.joeythomasbigband.com
www.circuitryfilms.com
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BrianSzep
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Re: Cake store down?
2013/09/30 10:08:52
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Did you guys try and access it from the links in the email you received from Cakewalk? That's what I did.
System:i7-4770K CPU | 32 GB Ram | GTX 780 Ti 3GB | (2) PB278 27" Monitors | SSD 250GB - OS Drive | Hard DrivesSoftware:Win 10 Pro x64 | Sonar Platinum | Sound Forge 11 | Waves Diamond | Hollywood Orchestra - Diamond | EWQLSO - Gold | Storm Drum 2 Pro | Kontakt 5 | Evolve Mutations 1 & 2 | Funk Guitarist | Session Horns Pro | Razor | Skanner | Retro Mach MK2 | Vapor | EZD2 & EZK | AD2 & AK | Sytrus | Z3ta 2 | Rapture | Dimension Pro | AAS VA-2, VS-2, GS-2 | Hivewww.joeythomasbigband.com
www.circuitryfilms.com
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Royal Yaksman
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Re: The Store is down! (UK anyway)
2013/09/30 10:08:56
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So this happened:  Now I'm all like:  If it don't load soon I fear I may have only one option?  To just wait longer I guess?... Hey how did that picture of a noose get up there?  Errrggghh they don't even have any good magazines!!!
Royal Yaksman HP Phoenix i7 3.9ghz 7600 - Roland Quad Capture - CbB - SD2 Metal Foundry/Roots Stix - NI Komplete 8 - Amplitube 3 & 4 - Addictive Drums 2 - Halion 6 - Izotope Musician Bundle - Waves Stuff - Melodyne Studio - AIR 3 - Revoice 3 - Sssshhhhh don't tell anyone but also Studio One 4 - Cubase 9.5 - Samplitude Pro X3 - FL Studio 20 - Mixbus 4 - Reaper 5 - And a big arsed pocket full of dreams (deceased or otherwise.)
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CJaysMusic
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Re: The Store is down! (UK anyway)
2013/09/30 10:10:43
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Its moving slow as hell, right now in South Florida USA
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Norrie
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Re: Cake store down?
2013/09/30 10:11:17
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No luck still the same with the link in the email
.
SONAR X3c Producer Pro Tools 11 Allen & Heath GS-R24 M Adam A77x i7 4930K @ 4.4Ghz
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Etmos
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Re: Cake store down?
2013/09/30 10:13:54
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Ha, I didn't receive an EMail from Cakewalk... Can I borrow yours?
(kidding)
I really didn't receive an EMail though... I tried accessing it from the link in my PayPal "confirmation that money has been taken from my account" link, but that link was just a link to the customer service department or whatever... And from there, I still need to access "My Store Account", which just loads endlessly, without ever ACTUALLY loading... But yeah, I never received my confirmation EMail from Cakewalk, so I think my issues are even more broken than most of the people on here.
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PTravel
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Re: Cake store down?
2013/09/30 10:17:17
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BrianSzep
Did you guys try and access it from the links in the email you received from Cakewalk? That's what I did.
Brian, you're brilliant! That worked for me. Thanks!
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tKx5050
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Re: Cake store down?
2013/09/30 10:17:53
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I got in with the email link but my registration list is empty and still very slow. Amazon is probably rebuilding the server and restoring from tape.
Steve Sonar Platinum, Quad-Capture, I7-3770, 32Gb
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Royal Yaksman
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Re: Cake store down?
2013/09/30 10:18:49
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I posted the following in a similar thread. Store is proper down! Now I'm all like: Guess we're waiting longer?... Errrggghh they don't even have any good magazines!!!
Royal Yaksman HP Phoenix i7 3.9ghz 7600 - Roland Quad Capture - CbB - SD2 Metal Foundry/Roots Stix - NI Komplete 8 - Amplitube 3 & 4 - Addictive Drums 2 - Halion 6 - Izotope Musician Bundle - Waves Stuff - Melodyne Studio - AIR 3 - Revoice 3 - Sssshhhhh don't tell anyone but also Studio One 4 - Cubase 9.5 - Samplitude Pro X3 - FL Studio 20 - Mixbus 4 - Reaper 5 - And a big arsed pocket full of dreams (deceased or otherwise.)
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Royal Yaksman
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Re: Cake store down?
2013/09/30 10:20:51
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BrianSzep
Did you guys try and access it from the links in the email you received from Cakewalk? That's what I did.
It took about 5 minutes of thinking once I clicked the in-email link, but now it's all good! Cheers dude! Allow me to retort my last post...
Royal Yaksman HP Phoenix i7 3.9ghz 7600 - Roland Quad Capture - CbB - SD2 Metal Foundry/Roots Stix - NI Komplete 8 - Amplitube 3 & 4 - Addictive Drums 2 - Halion 6 - Izotope Musician Bundle - Waves Stuff - Melodyne Studio - AIR 3 - Revoice 3 - Sssshhhhh don't tell anyone but also Studio One 4 - Cubase 9.5 - Samplitude Pro X3 - FL Studio 20 - Mixbus 4 - Reaper 5 - And a big arsed pocket full of dreams (deceased or otherwise.)
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Atsuko
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Re: Cake store down?
2013/09/30 10:29:21
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Although I registered my email several times, I only receive Cake's email when I buy... I'm trying to access my account since yesterday with no luck...
Desktop Intel I7 12GB RAM Win 10 64bit - Focusrite Scarlett 18i8 2nd gen - Roland A-300 PRO - Yamaha HS50M speakers - Sonar Platinum/CbB - Samplitude Pro X3 - Studio One 4 - Melodyne 4 Studio - Ozone 8 Adv - Neutron 2 Adv - RX7 Adv - ARC2 // Notebook Dell I7 8GB RAM Win 10 64bit
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robert_e_bone
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Re: Cake store down?
2013/09/30 10:45:55
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I cannot access My Account, though I am signed in - for the past 30 minutes for me.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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tKx5050
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Re: Cake store down?
2013/09/30 10:50:21
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My store acct registration list and download links just showed up, so looks like it's slowly coming back to life.
Steve
Steve Sonar Platinum, Quad-Capture, I7-3770, 32Gb
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nullobject
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Re: Cake store down?
2013/09/30 11:04:46
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Yep they're down. I just read my email about X3, eager to throw money at them and I can't log in..."server down, please try again later." Crap.
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tlw
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Re: Cake store down?
2013/09/30 11:06:58
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GB store is well and truly useless. Multiple attempts to login followed by long wait then "server error" message. Once actually logged in pages taking ages to load (varying from several minute minutes to never) and throwing server errors or time-outs far more often than loading a page.
This has been the situation since I first tried to buy X3 on early Saturday afternoon (UK time).
Even if I could get as far as a shopping cart I'm unwilling to put in any payment details as if the transaction times out at any stage that's just loads more hassle.
Giving up.
Sonar Platinum 64bit, Windows 8.1 Pro 64bit, I7 3770K Ivybridge, 16GB Ram, Gigabyte Z77-D3H m/board, ATI 7750 graphics+ 1GB RAM, 2xIntel 520 series 220GB SSDs, 1 TB Samsung F3 + 1 TB WD HDDs, Seasonic fanless 460W psu, RME Fireface UFX, Focusrite Octopre. Assorted real synths, guitars, mandolins, diatonic accordions, percussion, fx and other stuff.
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thepianist65
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Re: Cake store down?
2013/09/30 11:20:01
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I experienced this also this morning, but after a few efforts, and waiting a long time for the store to load, it did finally give me my information so i could install X3. I would suggest (in addition to the person who suggested copying the numbers during download (which I also didn't do) clicking on the registration section of the store, then do a chore or two around the house, come back and the page hopefully will load for you.
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tonydude
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Re: The Store is down! (UK anyway)
2013/09/30 11:22:06
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Lol!
I'm lucky I downloaded it on Saturday afternoon.
Surprised it's still going on tbh.
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