Andrew Rossa
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Re: Cake store down?
2013/09/30 11:22:11
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I apologize to everyone. We are getting hit with an enormous amount of traffic, beyond what we expected. We are working on optimizing the store. The staff here is prepping to help everyone get their downloads. Will keep everyone updated.
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Andrew Rossa
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Re: The Store is down! (UK anyway)
2013/09/30 11:23:20
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I apologize. We are getting hit with an enormous amount of traffic, beyond anything we expected. We are working hard to optimize the store and to deal with any issues from customers. Will keep you updated.
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WallyG
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Re: Cake store down?
2013/09/30 11:24:30
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Andrew Rossa [Cakewalk]
... We are getting hit with an enormous amount of traffic, beyond what we expected....
That's a good thing! Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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Andrew Rossa
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Re: Cake store down?
2013/09/30 11:25:34
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WallyG
Andrew Rossa [Cakewalk]
... We are getting hit with an enormous amount of traffic, beyond what we expected....
That's a good thing!
Walt
It's a good problem to have but not for customers who are experiencing issues. We are treating this with the utmost urgency. We hope to have it resolved soon.
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pbandit
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Re: Cake store down?
2013/09/30 11:28:48
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Thank you for update! So I have time to read the manual 
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tKx5050
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Re: Cake store down?
2013/09/30 11:33:15
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What's working for me is, like brian says above , click on the link in your cake store email receipt. It's slow but that gets me to my registration page which is empty. If I then click on order history it refreshes with with reg codes and download links that work. Don't know if it will work for anyone else. I'm feeling sorry for the cake guys. Can't seem to catch a break. If it wasn't for bad luck and all that.
Steve
Steve Sonar Platinum, Quad-Capture, I7-3770, 32Gb
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Norrie
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Re: Cake store down?
2013/09/30 11:37:32
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Looks like its all back up now.... In the UK
SONAR X3c Producer Pro Tools 11 Allen & Heath GS-R24 M Adam A77x i7 4930K @ 4.4Ghz
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Re: Cake store down?
2013/09/30 11:59:23
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We're actively working on it right now. Making progress but are still monitoring the situation closely. Thanks again guys for all of your patience on this.
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Etmos
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Re: Cake store down?
2013/09/30 12:01:00
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Yeah, it looks like it's back up, which is pretty cool. But I'm still pretty upset, that the $150 I was charged for, doesn't even show up in my order history at this point. (And therefore, I still have no X3 download links, or anything at all). I already submitted a ticket, so I'm just kind of blowing off steam at the moment. But yeah, this waiting for the support team to get in the office for another hour is like paying for a visit to the dentist, having your wisdom teeth yanked out, and then having the dentist forget you're in there with blood running out of your jaw while they go to lunch.
I love these guys... but MAN... I've never had a purchase / upgrade for anything, have this many hiccups. Glad it sounds like it's all working for everyone else now though. I'm really hoping that "responses will happen within 2 business days" disclaimer isn't going to end up turning this into some sort of 4 day (total) waiting game though.
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Re: Cake store down?
2013/09/30 12:05:55
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Etmos it sounds like your situation is a special case scenario. I'll forward your info. I can't personally look into it at the moment since I'm assisting with the store, but I'll get someone on your case.
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Etmos
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Re: Cake store down?
2013/09/30 12:09:21
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Thanks Ryan, I really appreciate it. You guys are doing a great job taking care of this stuff, and I can't get TOO upset with you. To be honest, my website was down all day yesterday as well (maybe we use the same hosting company? hahaha)... First time my site has been down in 11 years. But yeah, THAT, piled on top of THIS situation, just has me a little more agitated than I would normally be. Since I couldn't work on my site all day yesterday, then I planned on getting familiar with X3. Since I couldn't do THAT either, then I ended up just staring at the wall, while dumping water on my head to deter the fire shooting out of my ears from catching anything more valuable than my glasses on fire.
But yeah, seriously... I appreciate everything you've been doing all night. Keep up the good work, and I know how difficult it can be when "technical difficulties" with websites come crashing down at inopportune times.
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dsurkin
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Re: Cake store down?
2013/09/30 13:46:14
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Customer support sent my serial numbers to me by email, and I'm happy with that response. For those still having problems getting the links, perhaps try emailing customer support.
Dean L. Surkin - Steinway A (1902, rebuilt 1988), Kawai MP8, Yamaha KX-76; Intel i7-4770K, 32GB, RME AIO; HP ZR30w (great monitor!); Sonar Platinum, Garritan JABB3 and GPO4, VB3 One day, when I have the time, I will learn how to use all the features of Cakewalk 2.0. Oh, wait, Sonar 8.5. What did you say? Sonar version what?
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jbraner
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Re: Cake store down?
2013/09/30 16:28:31
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Downloads are working here too - in the UK (9:30 PM in UK), and I got my serial numbers too. It's a little shaky, and part4 took a little while to get started - but they're coming down now. Thanks to the Cakewalk guys - but I still say the Amazon cloud is crap. I've had problems with it with other products too... 
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