AnsweredLockedLifetime updates deadline now December 31, 2016 ??

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Jonness
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/05 19:40:01 (permalink)
Noel Borthwick [Cakewalk]
Do you mind sharing that crystal ball with me? I could probably put it to good use :)
In our roadmap that goes out 3 years that doesn't look at all close to what we have on it right now.

Unfortunately, three years doesn't equal a lifetime. Steven Slate also thought he could give his software away for free forever, and he did so for three years. Unfortunately, he eventually had to pay his development team, which meant he had to start charging for the software. No matter how sincere his original intentions were, robbing growth from his future turned out to not be such a sound business model.
 
So let's look at the original Sonar announcement:
 
"SONAR Platinum with Lifetime Updates
From June 1 through August 31 2016, purchasing or upgrading to SONAR Platinum will give the buyer free, lifetime updates of any future core features, enhancements, and fixes. Customers who purchase SONAR Platinum with Lifetime Updates will never again need to pay for another renewal of the Rolling Updates plan."
 
When you say, "Many of these innovations will be free to lifetime users but some will be sold as add ons," I can easily read it as conflicting with the original announcement, which states customers will get, "any" future enhancements to the software.
 
Don't get me wrong. You guys have an awesome product, and I'm a big fan. The point I'm making here is, Cakewalk already has made some people upset by simply extending a good offer. Imagine how they'll feel when they experience the need to purchase additional add ons.
 
Thus, my advice to Cakewalk is to state very clearly up front what it anticipates providing to those who pay for lifetime upgrades. Otherwise, don't be surprised if some people react negatively to changes brought forth by future planning.
 
 
 
 
post edited by Jonness - 2016/09/05 20:01:29
#91
Anderton
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/05 20:44:54 (permalink) ☄ Helpfulby sven450 2016/09/06 13:59:23
Jonness
Imagine how they'll feel when they experience the need to purchase additional add ons.

 
But that's no different from now. Products like Rapture Pro, various ProChannel modules, the CA-2A plug-in, sample libraries, etc. have always been optional at extra cost. SONAR is the core program. Just because plug-ins or content can insert in SONAR doesn't necessarily make them part of the core program.
 
When someone pays $199 for lifetime Platinum updates, I can't imagine they wouldn't feel they got their $199 worth, even if it was just bug fixes (which won't be the case), over the lifetime of their using SONAR Platinum. And, suppose someone sticks with SONAR for a decade, and let's suppose that maintaining the membership for those 10 years would have cost between $1,490 if every year there was a special, and $1,990 if not.
 
That frees up a lot of cash to buy some "optional at extra cost" items that could appear in the next 10 years. The difference compared to now is that users can buy exactly what they want. Remember all the people who updated to X3 but complained about "yeah, well, I don't need Melodyne, or Addictive Drums, or loop libraries, or whatever" yet those were factored into the cost of the update. I venture to say they would have preferred to pay less, just get the core enhancements, and pass on the plug-ins they didn't need.
 
Furthermore, remember that the core technology is shared among three levels of programs, only one of which offers lifetime updates. I have no idea whether that will change in the future, but that's the way it is.
 
Basically Cakewalk is the equivalent of a restaurant that has gone from prix fixe to a la carte.
 
 
Thus, my advice to Cakewalk is to state very clearly up front what it anticipates providing to those who pay for lifetime upgrades.

 
I don't see how that can be possible. Just during the time that I've been observing Cakewalk, some features came out of nowhere, some took forever (Drum Replacer, anyone?), some required huge amounts of development while others were easier than expected.
 
All people can do is look over the past history of Cakewalk and decide whether or not this is a company that, by and large, has served the consumer well, especially since being acquired. If the answer is yes, there's no reason to assume there are any plans to change the Cakewalk modus operandi. If the answer is no, then the point becomes moot because they've probably migrated to another DAW where they think the grass is greener.
 
Based on their past performance, I trust Cakewalk to do everything possible to maintain existing customers while adding new ones. 

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
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Brian Walton
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/05 22:49:14 (permalink)
Jonness
Noel Borthwick [Cakewalk]
Many of these innovations will be free to lifetime users but some will be sold as add ons.



IOW, five years from now, lifetime updates will amount to nothing more than bug fixes to the basic interface. The loyal customers will still need to pony up for the good stuff. Anyone who complains will be called out as a whiner, and it will be repeatedly pointed out that purchasing lifetime updates was cheaper in the long run than the yearly subscription would have been. By this time, lifetime updates will be rolled into all purchases, and the loyal customer base will pay as usual in order to stay current with all the new add-ons.
 
It reminds me of the legendary Steven Slate lifetime updates offer. A few short years later, the early adopters were paying the same price as everyone else.
 
 


SSD was also a new company, not one that has been around for a couple decades.  They also didn't have multiple viable product lines at that point which encouraged people to buy into the "system."   What Cake is doing here is clearly very different.  The people on Artist + Professional have substantial incentive to upgrade and pay the premium to do so.  New customers also will find the top tier product more tempting due to the fact it is the only one with lifetime updates.  
 
Sonar has always had a cutting edge "core" system and bundle.  Remember, their goal is to get NEW customers with this model, do you really think they are going to neglect the premium program?  Having every decent feature ala-cart would not be all that enticing for new customers.  A few things have come out as "ad-ons" during the Membership timeframe, yet the program has also grown in features as well as the core.  
post edited by Brian Walton - 2016/09/05 23:13:11
#93
Noel Borthwick [Cakewalk]
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/05 23:58:48 (permalink) ☄ Helpfulby RSMCGUITAR 2016/09/06 21:08:18
Jonness
When you say, "Many of these innovations will be free to lifetime users but some will be sold as add ons," I can easily read it as conflicting with the original announcement, which states customers will get, "any" future enhancements to the software.
 
Don't get me wrong. You guys have an awesome product, and I'm a big fan. The point I'm making here is, Cakewalk already has made some people upset by simply extending a good offer. Imagine how they'll feel when they experience the need to purchase additional add ons.
 
Thus, my advice to Cakewalk is to state very clearly up front what it anticipates providing to those who pay for lifetime upgrades. Otherwise, don't be surprised if some people react negatively to changes brought forth by future planning.
 



This has been discussed to death in several threads so I'm not going to explain it again. Here is the FAQ that condenses that information and a blog post that I wrote, that explains our rationale for doing this.

Noel Borthwick
Senior Manager Audio Core, BandLab
My Blog, Twitter, BandLab Profile
#94
Jonness
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 00:56:51 (permalink)
Anderton
When someone pays $199 for lifetime Platinum updates, I can't imagine they wouldn't feel they got their $199 worth, even if it was just bug fixes (which won't be the case), over the lifetime of their using SONAR Platinum. And, suppose someone sticks with SONAR for a decade, and let's suppose that maintaining the membership for those 10 years would have cost between $1,490 if every year there was a special, and $1,990 if not.


The potential issue I see here is with the mindset that only the customers who purchased in the current 6 month window will get free lifetime updates. And everyone who buys after December will have to pay an additional $5,000.00 over the course of the next 25 years. IMO, this is exactly the illusion being put forth by Cakewalk marketeers.
 
I believe Cakewalk is a super cool company, and I feel fortunate to use its products. My $199.00 for lifetime upgrades was money well spent. But at the end of the day, Cakewalk is a business. If the goal is to get new customers in order to gain market share, then grandfathering the existing customer base into free lifetime upgrades and making all new customers pay a monthly subscription fee does not make sense. Sure, the promotion can draw in some new customers now at perhaps $500.00 per head, but if cakewalk loses $5000.00 per head in future revenue, it will be difficult ride from a business perspective. Thus, I foresee an alternative coming down the line where everybody is essentially rolled into the lifetime update program, and Sonar transitions into an ala carte pay-to-play solution. While there is nothing necessarily wrong with this strategy, it conflicts with the current marketing illusion.
 
 
 
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Brian Walton
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 07:39:58 (permalink)
In the old annual release model, most people did not upgrade every single version. While Cake has no published stats on that. I think it is pretty obvious based on both posts here and experience in the recording field. So this idea of absurd amounts of lost future revenue is a bit off the base of reality.
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Anderton
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 09:20:52 (permalink)
Brian Walton
In the old annual release model, most people did not upgrade every single version. While Cake has no published stats on that. I think it is pretty obvious based on both posts here and experience in the recording field. So this idea of absurd amounts of lost future revenue is a bit off the base of reality.



Exactly. Predicting the future based on speculation, which itself is based on inaccurate assumptions regarding the present, doesn't really yield any kind of productive dialog.

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
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kennywtelejazz
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 13:17:23 (permalink) ☄ Helpfulby SteveStrummerUK 2016/09/06 13:57:50
Since talk is cheap man , I'm gonna keep it real simple and shoot straight from the hip.
 
I for one would like to see Cakewalk continually evolve and grow as a company  , succeed , and stick around for a real long time ..
That's why I'm here ...what are you here for ?
 
I didn't come here to play an online musical game of " lets pretend to be a stock broker " while attempting to chart the Rise and Fall of Cakewalk ...all from the comfort of my studio chair in my dimly lit man cave ...
 
Nor did I come here of become  a 2016 version of Nostradamus  ....
 
Everybody has concerns . I get that part ..Honestly I do ....
 
I happen to think that it is kinda sad that people with a lot of talent from the Cakewalk company have to keep coming here to just clarify and set the information straight  .....
 
Hasn't  all that information been covered multiple times already from all possible angles ?
 
Would not a better use of their precious time and talent be spent improving the product ?
 
 
Kenny
post edited by kennywtelejazz - 2016/09/06 13:48:14

                   
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I play a "Gibson " R 8 Les Paul Cherry Sunburst .
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Pragi
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 14:32:27 (permalink)
kennywtelejazz
Since talk is cheap man , I'm gonna keep it real simple and shoot straight from the hip.
 
I for one would like to see Cakewalk continually evolve and grow as a company  , succeed , and stick around for a real long time ..
That's why I'm here ...what are you here for ?
 
I didn't come here to play an online musical game of " lets pretend to be a stock broker " while attempting to chart the Rise and Fall of Cakewalk ...all from the comfort of my studio chair in my dimly lit man cave ...
 
Nor did I come here of become  a 2016 version of Nostradamus  ....
 
Everybody has concerns . I get that part ..Honestly I do ....
 
I happen to think that it is kinda sad that people with a lot of talent from the Cakewalk company have to keep coming here to just clarify and set the information straight  .....
 
Hasn't  all that information been covered multiple times already from all possible angles ?
 
Would not a better use of their precious time and talent be spent improving the product ?
 
 
Kenny


Hello Kenny ,
don´t get me wrong,
I think that it´s good that Cake has extended the lifetime updates for 
sonar friends in a situation like you,
but  it was stated several times in multiple threads that the lifetime updates will disappear
in the end of august  . 
That´s why me and several other users got the updates , some of them in a situation
were they normally won´t go for any update (holiday time ,bank account ,you know ) .
This simply leaves behind a bitter taste .
So, I will take cover of the reactions,
 
post edited by Pragi - 2016/09/06 15:54:12
#99
lfm
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 14:42:38 (permalink)
If running a campaign then when expires run normal for two months and do another at christmas, this is quite common for software companies with a couple of campaigns every year. Toontrack do it both at christmas and summer, Steinberg do it in summer or fall.
 
Just extending it on the spot does come out as nothing is really thought through on beforehand.
Just shooting in the dark, kind of....not so professional....
kennywtelejazz
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 19:31:07 (permalink) ☄ Helpfulby Pragi 2016/09/07 03:10:26
Pragi
kennywtelejazz
Since talk is cheap man , I'm gonna keep it real simple and shoot straight from the hip.
 
I for one would like to see Cakewalk continually evolve and grow as a company  , succeed , and stick around for a real long time ..
That's why I'm here ...what are you here for ?
 
I didn't come here to play an online musical game of " lets pretend to be a stock broker " while attempting to chart the Rise and Fall of Cakewalk ...all from the comfort of my studio chair in my dimly lit man cave ...
 
Nor did I come here of become  a 2016 version of Nostradamus  ....
 
Everybody has concerns . I get that part ..Honestly I do ....
 
I happen to think that it is kinda sad that people with a lot of talent from the Cakewalk company have to keep coming here to just clarify and set the information straight  .....
 
Hasn't  all that information been covered multiple times already from all possible angles ?
 
Would not a better use of their precious time and talent be spent improving the product ?
 
 
Kenny


Hello Kenny ,
don´t get me wrong,
I think that it´s good that Cake has extended the lifetime updates for 
sonar friends in a situation like you,
but  it was stated several times in multiple threads that the lifetime updates will disappear
in the end of august  . 
That´s why me and several other users got the updates , some of them in a situation
were they normally won´t go for any update (holiday time ,bank account ,you know ) .
This simply leaves behind a bitter taste .
So, I will take cover of the reactions,
 




Hello Pragi , 
 
My post is not directed at people like you .
 
My post is directed at some of "The Crazy Makers" that thrive on perpetuating endless drama  let me just leave it at that for now
 
I certainly get where your coming from .
What you may be feeling concerning this topic is totally legitimate in my book ...
I think you did a very good job of expressing your self and your point of view ....You took The High Road 
 
all the best,
 
Kenny
 
post edited by kennywtelejazz - 2016/09/06 19:56:04

                   
Oh Yeah , Life is Good .
The internet is nothing more than a glorified real time cartoon we all star in.
I play a "Gibson " R 8 Les Paul Cherry Sunburst .
The Love of my Life is an American Bulldog Named Duke . I'm currently running Cakewalk By BandLab as my DAW .
 
https://soundcloud.com/guitarist-kenny-wilson
 
https://www.youtube.com/user/Kennywtelejazz/videos?view=0&sort=dd&shelf_id=1
 
http://www.soundclick.com/bands/pagemusic.cfm?bandID=427899



JustGotPaid
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 20:18:22 (permalink) ☼ Best Answerby robert_e_bone 2016/09/07 15:22:28
Maybe I'm missing the point, but I can't imagine why people feel that by Cakewalk giving them a discount and free updates for life that it would be a money grab. Seems the opposite to me. I came back on board about a month ago and my upgrade to Platinum, plus free upgrades for life, is the best DAW deal I've ever seen. How can it get any better unless they practically give it away?
 
Thanks Cakewalk for making such a generous offer, and for offering a similar one that extends through the end of the year for those who couldn't make the August 31 deadline. I think it was, and still is, a great offer.

Sonar Platinum
 
kitekrazy1
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 20:39:49 (permalink)
Pragi
kennywtelejazz
Since talk is cheap man , I'm gonna keep it real simple and shoot straight from the hip.
 
I for one would like to see Cakewalk continually evolve and grow as a company  , succeed , and stick around for a real long time ..
That's why I'm here ...what are you here for ?
 
I didn't come here to play an online musical game of " lets pretend to be a stock broker " while attempting to chart the Rise and Fall of Cakewalk ...all from the comfort of my studio chair in my dimly lit man cave ...
 
Nor did I come here of become  a 2016 version of Nostradamus  ....
 
Everybody has concerns . I get that part ..Honestly I do ....
 
I happen to think that it is kinda sad that people with a lot of talent from the Cakewalk company have to keep coming here to just clarify and set the information straight  .....
 
Hasn't  all that information been covered multiple times already from all possible angles ?
 
Would not a better use of their precious time and talent be spent improving the product ?
 
 
Kenny


Hello Kenny ,
don´t get me wrong,
I think that it´s good that Cake has extended the lifetime updates for 
sonar friends in a situation like you,
but  it was stated several times in multiple threads that the lifetime updates will disappear
in the end of august  . 
That´s why me and several other users got the updates , some of them in a situation
were they normally won´t go for any update (holiday time ,bank account ,you know ) .
This simply leaves behind a bitter taste .
So, I will take cover of the reactions,
 




 I don't remember seeing that from the Cakewalk people, only speculation and straying off topic. I started such thread which somehow interpreted it as a rant.
 
Lifetime updates also solve a long a long feature request. Some just wanted the app upgraded without all of the additional bells and whistles.  It's finally arrived.  
 

Sonar Platinum, W7 Pro 32GB Ram, Intel i7 4790, AsRock Z97 Pro 4,  NVidia 750ti, AP2496
 
Sonar Platinum, W7 Pro, 16GB Ram, AMD FX 6300, Gigabyte GA 970 -UD3 P, nVidia 9800GT, Guitar Port, Terratec EWX 2496
Anderton
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 21:07:26 (permalink) ☄ Helpfulby Pragi 2016/09/07 03:14:21
lfm
If running a campaign then when expires run normal for two months and do another at christmas, this is quite common for software companies with a couple of campaigns every year. Toontrack do it both at christmas and summer, Steinberg do it in summer or fall.
 
Just extending it on the spot does come out as nothing is really thought through on beforehand.
Just shooting in the dark, kind of....not so professional....



This is the last time I'll explain why the timing makes sense to me (which may be different from why it makes sense to Cakewalk), because there's no point wasting my time writing anything if people don't read it anyway.
 
  • The holiday season is less than one month away.
  • It would be really, really stupid to have one or even two months of people with different deals than the previous few months or the next few months: Different SKUs in stores, jumping on at different points in the Rolling Updates, etc. It's complicated enough that the new Lifetime Updates offer is different. [Please note: is different] Sandwiching yet another offer in between would be idiotic from a practicality and fulfillment standpoint, let alone a PR standpoint because...
  • The people who signed up in September would whine about those who signed up before or after them getting better deals, demand refunds, come to the forum and complain, blah blah blah. You know that would happen. Look how many are people are complaining because Cakewalk introduced a NEW offer that RAISED the price for many, if not most, updaters (they DID NOT EXTEND THE OLD OFFER) because they have a soft spot in their heart for their customers.
 
Kenny got it right.

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
chuckebaby
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 21:17:33 (permalink) ☄ Helpfulby Pragi 2016/09/07 03:14:42
It's funny how each of us have our own point of views. I remember in early August, I was preparing to purchase the lifetime update. I remember thinking to myself, I really hope they extend this offer so the people that needed more time to save would have that time . Yet here we are grabbing at straws's and looking at fine print. Just take it for what it is a great deal and still is a great deal. I want to thank cakewalk for extending this deal for the people that needed it . Even though the deal is different and people who took advantage of it before the August deadline got a better deal, I think it's very nice of cake walk to continue this deal
post edited by chuckebaby - 2016/09/06 21:39:51

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Jonness
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/06 22:12:27 (permalink)
kennywtelejazz
what are you here for ?



Thanks for telling me your life's story. I found it interesting. In answer to your question why I'm here? I'm here to post responses in an online forum that are relevant to the OP's original question. In doing so, I would like to keep as much brown off the tip of my nose as possible. Otherwise, you and I might be mistaken for twins.
 
OP: "But guess what, I click the "Buy Now" link and it now shows the deadline as December 31st, 2016 !!
I mean, what was the real point of having the August 31st, 2016 deadline ? I went for it due to repeated reminders that it would be the final date for availing the option and now its extended by 4 more months ? Why was it not extended much earlier, say a couple of weeks or a month back ? I had to advance any plans to expend the amount because of the deadline. If I knew, I could have waited for 4 more months !
 
How does this make any sense ?"
 
 
 
post edited by Jonness - 2016/09/06 22:37:51
abacab
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 00:05:59 (permalink)
kennywtelejazz
 
I happen to think that it is kinda sad that people with a lot of talent from the Cakewalk company have to keep coming here to just clarify and set the information straight  .....
 
Hasn't  all that information been covered multiple times already from all possible angles ?
 
Would not a better use of their precious time and talent be spent improving the product ?
 
 
Kenny




Well said, Kenny!
 
I come to these forums to learn more about Sonar and related computer music subjects.
 
I understand if there are some gripes, really!
 
But surely the fact that Cakewalk has not locked these forums down yet, and that the senior execs continue to appear in person to explain the situation over and over, should indicate that Cakewalk is in it for the long run.
 


DAW: CbB; Sonar Platinum, and others ... 
Jesse G
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 01:20:21 (permalink)
So I purchased Sonar Platinum initially on 11/25/2015  and then I updated to Sonar Platinum Life Time updates on 6/27/2016  I hadn't had Platinum for an entire year when I updated for the asking prices,    Was there suppose to be a refund of some type?
 
I've heard of refunds being given back to those who purchased before the year was expired on their initial purchase.
 
 

Peace,
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==============================
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kennywtelejazz
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 01:27:37 (permalink)
Jonness
kennywtelejazz
what are you here for ?



Thanks for telling me your life's story. I found it interesting.



 
If you are basing your comment on what I have said in this thread Jonness, I'm sorry you didn't get to hear all the juicy stories I could have told you instead of my ailing finances or DMV troubles ...
 
Jonness
 
In answer to your question why I'm here? I'm here to post responses in an online forum that are relevant to the OP's original question.
 



It is clear to me that I never directed my post specifically at you ...for some odd reason you have chosen to own it .
That falls on you , that doesn't fall on me .....
Now that you went here , you can rest assured my current post is specifically directed at you ....
 
Jonness
 
I would like to keep as much brown off the tip of my nose as possible.
 



I think that you can accomplish that goal rather easily with out much effort .....
 
All you have to do is stop shoving your head up your own A$$ and you will be good to go
 
Jonness
 
Otherwise, you and I might be mistaken for twins.
 



Well you certainly are an optimistic chap with very high standards .... Good Luck
 
all the best,
 
Kenny
 
post edited by kennywtelejazz - 2016/09/07 01:49:39

                   
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kennywtelejazz
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 01:27:58 (permalink)
double post
post edited by kennywtelejazz - 2016/09/07 01:49:13

                   
Oh Yeah , Life is Good .
The internet is nothing more than a glorified real time cartoon we all star in.
I play a "Gibson " R 8 Les Paul Cherry Sunburst .
The Love of my Life is an American Bulldog Named Duke . I'm currently running Cakewalk By BandLab as my DAW .
 
https://soundcloud.com/guitarist-kenny-wilson
 
https://www.youtube.com/user/Kennywtelejazz/videos?view=0&sort=dd&shelf_id=1
 
http://www.soundclick.com/bands/pagemusic.cfm?bandID=427899



adrian.crossan
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 04:30:13 (permalink)
Jesse G
So I purchased Sonar Platinum initially on 11/25/2015  and then I updated to Sonar Platinum Life Time updates on 6/27/2016  I hadn't had Platinum for an entire year when I updated for the asking prices,    Was there suppose to be a refund of some type?
 
I've heard of refunds being given back to those who purchased before the year was expired on their initial purchase.



Don't know about any refunds, but if you had already renewed before the lifetime offer appeared (i.e. into your second year of rolling updates), then the lifetime offer cost $99.
 
Noel Borthwick [Cakewalk]
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 07:44:21 (permalink)
Jesse G
So I purchased Sonar Platinum initially on 11/25/2015  and then I updated to Sonar Platinum Life Time updates on 6/27/2016  I hadn't had Platinum for an entire year when I updated for the asking prices,    Was there suppose to be a refund of some type?
 
I've heard of refunds being given back to those who purchased before the year was expired on their initial purchase.

 
Prorated pricing was only offered to users who had two consecutive annual memberships, the second one being renewed this year. So you wouldn't have qualified for that. Your price would have been 199, the same as it is now.

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lfm
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 08:36:11 (permalink)
Anderton
This is the last time I'll explain why the timing makes sense to me (which may be different from why it makes sense to Cakewalk), because there's no point wasting my time writing anything if people don't read it anyway.
 
  • The holiday season is less than one month away.
  • It would be really, really stupid to have one or even two months of people with different deals than the previous few months or the next few months: Different SKUs in stores, jumping on at different points in the Rolling Updates, etc. It's complicated enough that the new Lifetime Updates offer is different. [Please note: is different] Sandwiching yet another offer in between would be idiotic from a practicality and fulfillment standpoint, let alone a PR standpoint because...
  • The people who signed up in September would whine about those who signed up before or after them getting better deals, demand refunds, come to the forum and complain, blah blah blah. You know that would happen. Look how many are people are complaining because Cakewalk introduced a NEW offer that RAISED the price for many, if not most, updaters (they DID NOT EXTEND THE OLD OFFER) because they have a soft spot in their heart for their customers.
 
Kenny got it right.


Thanks for taking the time, but I did read your initial comment about how people didn't have the money right now etc. That would go for any campaign that expires, so still don't get your reasoning.
 
First, holiday season - what is that?
If to pick one holiday it would be christmas + new year, but you mention less than a month away.
So consider this is for any culture visiting forum - it could be more clear.
 
In europe it could be easter+whitsun(and it sweden it could be midsommer as well). In fall nothing at all before christmas that we talk about as holidays(unless mixed up with vacation leave of course).
 
And its distance from holiday season would be there when deciding aug 31st as well - this is what I meant was not thought through. I mean it's a change of policy more than just a campaign with a discount.
 
By shooting in the dark I meant - you don't know how it will turn out, so you need to be able to back off from it all - so you keep pushing the expire date.
 
Cakewalk have shown so much guts in the past years, starting new with X-series reworking gui completely(Steinberg still haven't), now a Mac version etc. Clear and decisive actions.
 
Any campaign will have moaners just missing it - you can't have these folks running your business. It comes out as you just use this as an excuse for not having a plan - which is what I mean by not so professional.
 
And having such a short expire date on Platinum free lifetime updates - how does Mac users fit into this?
They should rush buying life time license now - and get Mac version when it eventually arrive?
Or Mac users should never be able to get free life time updates?
So very mixed signals...and does not make sense. Between the lines you can read this will go on forever.
 
I repeat, Sonar is a stunning daw with a potential to floor everything else when on both mac and pc.
All the best from me.
DeeringAmps
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 10:11:04 (permalink)
This has been discussed to death in several threads
This is the last time I'll explain why...
PLEASE lets just move along!
Lock the thread.
Those few who feel Cake has fallen into the hands of the evil empire can just "vote with their feet",
the rest of us can get on with making music.
Geesh!
T

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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 11:57:23 (permalink)
Ifm,
 
Here in the US it is not uncommon to start seeing Christmas sales and adds going on a week before Halloween...
This type of marketing has been going on here for the past few years ...
 
to anybody who cares ,
 
School just started in my area a few days ago ...
There are a lot of people / family's with children ( both young and adult )  that are feeling the sting of having to have prepared them to go back to school ...
Now in some cases it may be as simple as buying some new duds , a backpack , some small odds and ends like notebooks , pencils ...ect ect ....
 
In other situations there are people that may have laid out a lot of money for things like a new computer for school ,  tuition, housing ...or any other number of items the parent may have had to spend money on to equip their loved one with ....
 
Now I bring this up because this may be part of the normal day to day responsibility's for some people here that are SONAR users ...
 
Theoretically we could flip the coin two ways...
 
Heads, a few folks may have been a little PO'ed that the August 31 st deal may have put them in a pressure cooker ....
( for the record I am not discounting peoples feelings about  feeling angry that they would have prefer to have waited ...that is all valid ...for those that went there )  
Or Tails ...the new modified deal may give some folks a chance to have caught up after laying out some serious coin to keep their kids educated ....
 
Now why would all this be important in the first place ?
 
Lets use the tides of the ocean for example ...there is a high tide and there is a low tide ..( simplistic overview)
 
Keeping this strictly to the upcoming Holiday season .....
 
Cakewalks new modified deal makes perfect sense ....extending it to December 31 st  .
Why ?
The Months of September , October right up until a few weeks before Thanksgiving are sort of like a low tide ...
People can catch up a little , replenish some finances , put a little money aside for the up coming activity's and responsibility's they may have with their loved ones during the Holiday Season ....
 
Once Thanksgiving hit's everything changes ...
 
For many folks , myself included , the new extended lifetime membership deal may be the only true period of Grace where one can catch up and still meet their normal day to day ....
 
all the best ,
 
Kenny
post edited by kennywtelejazz - 2016/09/07 14:11:08

                   
Oh Yeah , Life is Good .
The internet is nothing more than a glorified real time cartoon we all star in.
I play a "Gibson " R 8 Les Paul Cherry Sunburst .
The Love of my Life is an American Bulldog Named Duke . I'm currently running Cakewalk By BandLab as my DAW .
 
https://soundcloud.com/guitarist-kenny-wilson
 
https://www.youtube.com/user/Kennywtelejazz/videos?view=0&sort=dd&shelf_id=1
 
http://www.soundclick.com/bands/pagemusic.cfm?bandID=427899



Paul P
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 13:18:15 (permalink)
kitekrazy1
Pragi
Hello Kenny ,
don´t get me wrong,
I think that it´s good that Cake has extended the lifetime updates for 
sonar friends in a situation like you,
but  it was stated several times in multiple threads that the lifetime updates will disappear
in the end of august  . 



I don't remember seeing that from the Cakewalk people, only speculation and straying off topic. I started such thread which somehow interpreted it as a rant.



"Act now! Lifetime Updates are available for purchase only until August 31st, 2016."
 
which was changed on or around the 31st to :
 
Act now! Lifetime Updates are available for purchase only until December 31st, 2016
 
which still conflicts with :
 
"Today, August 31st, the current SONAR Platinum (with Lifetime Updates) sale ends, so Lifetime Updates will no longer be available at this special price."
 
...since we're now dealing with a sale/special price and not a now-or-never deal.
 
post edited by Paul P - 2016/09/07 13:42:36

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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 14:08:35 (permalink)
Remind me what are people arguing about? Is it that CW extended the availability of the life time deal or what? If you bought in early on you got a good deal. If you are waiting or don't have the cash at hand right now you can save up and get it in a month or two. I don't see the controversy.
 
As far as I see it all this does is allow more people to have the life time deal.   

Best
John
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 14:58:46 (permalink)
John,
 
Some people just want to be right. In spite of the facts.
chuckebaby
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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 15:24:52 (permalink)
+1 Bapu
I just don't understand why some are upset this deal could be extended for those less fortunate.

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Re: Lifetime updates deadline now December 31, 2016 ?? 2016/09/07 15:31:29 (permalink)
Jonness
kennywtelejazz
what are you here for ?



Thanks for telling me your life's story. I found it interesting. In answer to your question why I'm here? I'm here to post responses in an online forum that are relevant to the OP's original question. In doing so, I would like to keep as much brown off the tip of my nose as possible. Otherwise, you and I might be mistaken for twins.
 
OP: "But guess what, I click the "Buy Now" link and it now shows the deadline as December 31st, 2016 !!
I mean, what was the real point of having the August 31st, 2016 deadline ? I went for it due to repeated reminders that it would be the final date for availing the option and now its extended by 4 more months ? Why was it not extended much earlier, say a couple of weeks or a month back ? I had to advance any plans to expend the amount because of the deadline. If I knew, I could have waited for 4 more months !

How does this make any sense ?"
 
 
 


I am not sure what price you ended up paying - when you opted in on the deal that expired at the end of August - to the best of my awareness, some set of folks got the offer for as little as $99, some got it for $149, and I think some got it for $199 - I don't recall if there was any pricing level at more than $199.
 
The deal they are running from September 01 through December 31 seems to be fixed at $199, no matter the circumstances or time frame of how any users looking at that deal got Sonar.
 
If someone from the set of folks eligible for the 1st deal would have paid $199 then, and for the newer deal would still be at $199, then yes - there is no difference.
 
For the set of folks who were able to get the offer for less than $199, awesome.
 
I have been disabled since 2008, and am on a fixed income.  I see deals from all sorts of computer and music gear companies that will post say in the middle of a given month, or even more towards the end of that given month, and it KILLS me to see a really good deal come through, when I have already committed my once-a-month funds to other things - and I can't get the deal.
 
 I picked up the original lifetime updates offer deal - and am VERY happy I did, but if I were not able to have saved up for a couple months to do it, I would have been REALLY bummed to see it end before scraping enough disability income together to get it.
 
To see Cakewalk take folks like me, and other reasons why folks couldn't take advantage of the original offer, and have the decency to offer what is STILL a great deal at $199, through the end of the year - is REALLY cool, and I am very very happy for anyone for which having some extra time - even though the price is a bit more for some folks than it would have been for the first offer, to where that extra time allows them to pick up the lifetime updates deal.  
 
I have used Cakewalk products since the days of DOS, prior to Windows 3.1 existing, and I have never seen them rip anyone off or act in any sort of unscrupulous manner, period.  They put forth one phenomenal offer here that has expired, then put forth another offer that STILL is really good, for folks to get lifetime core product updates.  That's it in summation, and entirety.  And, if anyone chooses not to get the offer, that's fine too.
 
There have been issues with the technical support process for several months now, that have been explained several times.  In the 20+ YEARS I have used their products - they have NEVER screwed anyone over, and I am inclined to continue to believe in their commitment to the products, and to the users.
 
Aren't there enough OTHER things in the world where our wearing tin foil hats makes sense?  Has Cakewalk's 20+ years of NOT requiring some crappy iLOK dongle and trusting us users enough with not selling or distributing their software, garnered that little faith on OUR part?  They take us at OUR word (and have for more than two DECADES), when we all accept that we won't transfer or sell the software - can't we show THEM some faith?
 
Bob Bone
 

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