Helpful ReplyLong Running MIDI Input Issues With Sonar

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AdamGrossmanLG
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2017/08/06 14:17:52 (permalink)

Long Running MIDI Input Issues With Sonar

Been having this problem for YEARS.
 
MIDI controller stops working with Sonar until a reboot.
 
I can control standalone VST's no problem.
 
Things I checked:
 
MIDI DEVICES:  Midi Device Input is ENABLED and checked
MIDI TRACK INPUT:  set to Omni or set to MIDI CONTROLLER Omni
 
Just wont work. Sonar doesn't even see the MIDI messages coming in (system tray doesnt show red light) until a reboot.
 
Very annoying.
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chuckebaby
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Re: Long Running MIDI Input Issues With Sonar 2017/08/06 14:31:15 (permalink)
Not sure if I can help or not, it might just be one of those annoying quirks. but..
What kind of device and how is it connected ?

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AdamGrossmanLG
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Re: Long Running MIDI Input Issues With Sonar 2017/08/06 14:32:50 (permalink) ☄ Helpfulby mudgel 2017/08/16 23:09:32
chuckebaby
Not sure if I can help or not, it might just be one of those annoying quirks. but..
What kind of device and how is it connected ?




Hi Chuckebaby,
 
Ive had this with all different devices and machines.. right now its an MPK225 connected straight to USB port.
 
Thanks!
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chuckebaby
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Re: Long Running MIDI Input Issues With Sonar 2017/08/06 14:38:26 (permalink)
You could try deleting Aud.ini (make a back up) just for the sake of seeing if it helps.
I have found in the past when Aud.ini stores other devices im not using anymore, it can sometimes create conflicts.
 
TBH, im reaching here Adam .
 
Let me take a bit and consult with my ChuckeGroup. Wish I had a better answer for you.

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AdamGrossmanLG
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Re: Long Running MIDI Input Issues With Sonar 2017/08/06 14:52:24 (permalink)
hehe, well i will give it a try :)
 
thank you. i will report back.  sucks you should have to do anything.  this is a long standing issue.
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Re: Long Running MIDI Input Issues With Sonar 2017/08/06 15:03:18 (permalink)
Just a thought, you could check to see if your USB selective suspend setting is not enabled. I had similar issues with USB hard disks disconnecting until I disabled it, never had a problem since. Not saying this is the issue, but worth a check. I`m on windows 7 so you`ll have to check for your settings in your own windows version :-)  


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AdamGrossmanLG
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Re: Long Running MIDI Input Issues With Sonar 2017/08/06 19:20:09 (permalink)
Rasure
Just a thought, you could check to see if your USB selective suspend setting is not enabled. I had similar issues with USB hard disks disconnecting until I disabled it, never had a problem since. Not saying this is the issue, but worth a check. I`m on windows 7 so you`ll have to check for your settings in your own windows version :-)  





Hi Mark,

Thanks for the input.  Mine is ENABLED.  So I guess that's not it either :(  Thanks though.
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AdamGrossmanLG
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Re: Long Running MIDI Input Issues With Sonar 2017/08/06 20:06:24 (permalink)
probably just poor coding as usual with Cakewalk.
 
Check this out:  so I unplug the device and plug it back in:
 

 
 
 
So Sonar CAN see the device being plugged in....
 
I also have THIS checked:
 

 
AND this:
 

 
and no MIDI comes through HAHAHAH. No lights, no MIDI Activity in the green status bar of the track.  ZILCH.  After reboot and no changes... no problem.

Again, if I close Sonar and open a standalone VST no problem.
 
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Anderton
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Re: Long Running MIDI Input Issues With Sonar 2017/08/06 20:48:55 (permalink) ☄ Helpfulby tlw 2017/08/07 04:44:27
AdamGrossmanLG
probably just poor coding as usual with Cakewalk.

 
Actually it's almost certain that it isn't, given that no one else is chiming in to say they've experienced this problem.
 
You do not give the Windows version, which is not helpful. However, you show a lot of MIDI devices. You have probably plugged and unplugged numerous MIDI devices over the years, and possibly into different ports. Windows registers each one as a unique device, and until later versions of Windows 10, had a MIDI port limit. Bumping into that limit will produce the symptoms you describe. You can look at Device Manager and think you only have a few MIDI devices plugged in, so you need to see what Windows sees, not what you see or what SONAR sees.
 
Follow the steps given here exactly and see if it solves your problem. Note that you cannot simply go into device manager and choose View > Show Hidden Devices. You HAVE to run the Batch file and you HAVE to run it as administrator.
 

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Re: Long Running MIDI Input Issues With Sonar 2017/08/07 00:20:52 (permalink)
I have a little Alesis Q25 that does that ( always assumed it was a shortcoming with Alesis..cause, well, it's made by Alesis...)
No USB ports sleeping, reasonably new build so no long history of devices. 
 
One note of caution: I've run into issues with long USB cables of dubious quality. Do some swapping to make sure cables and ports are behaving. That can be a factor in "there but not there" issues.

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Re: Long Running MIDI Input Issues With Sonar 2017/08/07 03:18:06 (permalink) ☄ Helpfulby tlw 2017/08/07 04:44:41
AdamGrossmanLG
 
 
Hi Mark,

Thanks for the input.  Mine is ENABLED.  So I guess that's not it either :(  Thanks though.



 Needs to be Disabled :-)

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mcdoma2000
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Re: Long Running MIDI Input Issues With Sonar 2017/08/07 14:03:35 (permalink)
If you say yours is ENABLED, that means that you are ALLOWING selective suspend, which can cause problems. What Rasure was saying was it should be disabled (as in the image). That is something you should change when you can and set it to DISABLED.
 
AdamGrossmanLG
Rasure
Just a thought, you could check to see if your USB selective suspend setting is not enabled. I had similar issues with USB hard disks disconnecting until I disabled it, never had a problem since. Not saying this is the issue, but worth a check. I`m on windows 7 so you`ll have to check for your settings in your own windows version :-)  





Hi Mark,

Thanks for the input.  Mine is ENABLED.  So I guess that's not it either :(  Thanks though.





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AdamGrossmanLG
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Re: Long Running MIDI Input Issues With Sonar 2017/08/08 14:42:25 (permalink)
Cool beans, will try this first tonight, when I get home.  Thank you for the input.
 
It is weird that my MIDI controller works with stand alone VSTS and not Sonar, so one would figure it is Sonar... but I will try this setting first and report back here.

Thank you for the help!
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Anderton
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Re: Long Running MIDI Input Issues With Sonar 2017/08/08 15:26:30 (permalink)
Don't forget to check the port limit thing too. It can create the symptoms you describe.
 

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Re: Long Running MIDI Input Issues With Sonar 2017/08/08 15:42:58 (permalink)
One truly Bizarre thing I found with both my M-Audio Keystation Pro 88 and MIDISport USB 8x8 MIDI interface.  If they were plugged into USB port next to my USB Mouse, as you know USB ports are often paired on PC cases, the MIDI device connected would just lose connection with SONAR after some indeterminate time.

All the usual power management had been set, and the suspend disabled but still they would just stop working.

My solution is one device per pair of USB ports since I adopted this approach I have not had a single dropout. 

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Anderton
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Re: Long Running MIDI Input Issues With Sonar 2017/08/08 16:03:49 (permalink)
Good point. I added a USB PCIe cards exclusively for audio. With some audio interfaces, it really cut down on digital hash noise.

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JonD
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Re: Long Running MIDI Input Issues With Sonar 2017/08/08 18:16:23 (permalink)
Anderton
Good point. I added a USB PCIe cards exclusively for audio. With some audio interfaces, it really cut down on digital hash noise.




Did the same on a friend's system -- solved all of his quirky issues.  I have long done this on my Firewire-based system (Three systems so far, starting with PCI, now with PCIe).  I suspect it's the main reason I don't seem to have all of the problems others do.

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bwbalint
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Re: Long Running MIDI Input Issues With Sonar 2017/08/08 19:00:19 (permalink)
Craig/JonD

Do you have a link to the USB PCIe card that is exclusively for audio?

Thanks!
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Anderton
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Re: Long Running MIDI Input Issues With Sonar 2017/08/08 22:35:41 (permalink)
It's not that it's exclusively for audio, it's a regular USB 3.0 card that I've dedicated to only audio devices. It was the cheapest one that Best Buy sells and it still works. 
 
JonD
Did the same on a friend's system -- solved all of his quirky issues.  I have long done this on my Firewire-based system (Three systems so far, starting with PCI, now with PCIe).  I suspect it's the main reason I don't seem to have all of the problems others do.

 
Preach it, bro! 

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Re: Long Running MIDI Input Issues With Sonar 2017/08/09 01:44:21 (permalink)
AdamGrossmanLG
Rasure
Just a thought, you could check to see if your USB selective suspend setting is not enabled. I had similar issues with USB hard disks disconnecting until I disabled it, never had a problem since. Not saying this is the issue, but worth a check. I`m on windows 7 so you`ll have to check for your settings in your own windows version :-)  





Hi Mark,

Thanks for the input.  Mine is ENABLED.  So I guess that's not it either :(  Thanks though.




Hey - I skipped any posts after this one, because I quoted it and it took me to the bottom.
 
You WANT the USB Selective Suspend option DISABLED.  Otherwise, Windows will disconnect USB-connected devices, which then knocks them out of working in Sonar.  Disable that option, and Windows will leave everything connected via USB alone.
 
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Re: Long Running MIDI Input Issues With Sonar 2017/08/09 03:16:12 (permalink)
bwbalint
Craig/JonD

Do you have a link to the USB PCIe card that is exclusively for audio?

Thanks!



It took me a moment to realize you meant "exclusive" as in the PCIe-supplied USB ports are devoted exclusively to the audio device.  In that sense, yes, that's correct.  A definite improvement over the typical USB controllers shared between other USB devices -- and then there's the added benefit of the PCIe bus having greater bandwidth. 
 
As Craig implied, you can buy these cards anywhere, and just about any will do the job, assuming your audio interface isn't too picky about the USB chipset.  You should go to your interface's support site and check out their knowledge base.  In some cases the devs have done their own testing, and have helpfully provided a list of chipsets that will (or won't) work with their interfaces.
 
It also wouldn't hurt to Google "USB chipset" and "your audio interface" and see what others have experienced. 

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Anderton
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Re: Long Running MIDI Input Issues With Sonar 2017/08/13 04:51:21 (permalink)
AdamGrossmanLG
Cool beans, will try this first tonight, when I get home.  Thank you for the input.
 
It is weird that my MIDI controller works with stand alone VSTS and not Sonar, so one would figure it is Sonar... but I will try this setting first and report back here.

Thank you for the help!



So did you get it working?

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TStorms
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Re: Long Running MIDI Input Issues With Sonar 2017/08/14 05:56:11 (permalink)
Okay - I'm chiming in as having the same (or similar) problem as AdamGrossmanLG. I've also had the problem, on and off, for years - thought I'd fixed it a couple of times but it comes back :-(. It used to occur more often when starting Sonar but it has progressed to frequently occurring during record and playback. 
 
The problem is when I stop playback or record of a track in a project containing a MIDI track(s), my system freezes (but I can still play a soft synth with the MIDI controller! - just no response to keyboard or mouse). It used to happen occasionally but now with 2017.07 it occurs VERY frequently. Sonar (still) also nearly always hangs at the splash screen. My workaround for both these issues has been to unplug and replug my USB MIDI controller - that frees up everything and I can proceed once the MIDI device is recognized again by Sonar.
 
After reading this thread, I did find that USB suspend was enabled but disabling it had no effect. I also followed Craig's procedure for disabling audio devices. I had no duplicates but VIA High Definition Audio was active (which I did not expect) - I removed that as I recall it had been a problem in the past. I imagine it got reinstalled with my new Dell Monitor software but not sure.
 
If anyone has more ideas how to diagnose or correct this issue, I'm all ears! It can no longer be ignored since it has become such a huge pita for me. I may temporarily revert to an earlier release but I prefer to move forward instead of backward.

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Rasure
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Re: Long Running MIDI Input Issues With Sonar 2017/08/14 07:39:53 (permalink) ☄ Helpfulby BobF 2017/08/14 16:09:39
You could also check individual USB devices in "Device Manager" to make sure "Allow the computer to turn off this device to save power" is NOT enabled :-)


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Re: Long Running MIDI Input Issues With Sonar 2017/08/14 08:37:29 (permalink)
Yes, I did that while I was in the device manager. Thanks for the suggestion.

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Re: Long Running MIDI Input Issues With Sonar 2017/08/14 16:02:44 (permalink)
I assume you have a sufficiently high MIDI playback buffer value? I have it set to 1500 ms. I think the default value is too low, and often leads to MIDI issues that are solved by increasing the buffer value.
 
TStorms
I also followed Craig's procedure for disabling audio devices. I had no duplicates but VIA High Definition Audio was active (which I did not expect) - I removed that as I recall it had been a problem in the past. I imagine it got reinstalled with my new Dell Monitor software but not sure.

 
It's not just about audio devices, but about the MIDI Port Limit. Try following the advice in this article.

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AdamGrossmanLG
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Re: Long Running MIDI Input Issues With Sonar 2017/08/14 16:09:27 (permalink)
Im sorry I havent reported back here yet.  I have been too busy.  I will try this tonight though for sure and report back here :)
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AdamGrossmanLG
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Re: Long Running MIDI Input Issues With Sonar 2017/08/14 16:10:07 (permalink)
I mean I will try everything in this thread one at a time.  I will report back with a detailed report :)
 
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Re: Long Running MIDI Input Issues With Sonar 2017/08/14 16:18:04 (permalink)
Anderton
I assume you have a sufficiently high MIDI playback buffer value? I have it set to 1500 ms. I think the default value is too low, and often leads to MIDI issues that are solved by increasing the buffer value.
 
TStorms
I also followed Craig's procedure for disabling audio devices. I had no duplicates but VIA High Definition Audio was active (which I did not expect) - I removed that as I recall it had been a problem in the past. I imagine it got reinstalled with my new Dell Monitor software but not sure.

 
It's not just about audio devices, but about the MIDI Port Limit. Try following the advice in this article.


Thanks Craig. Yes - MIDI Record buffers are 128 and Playback is 2000ms.
 
That article is the "Craig's procedure" I was referring to. In addition to the advice in the article I also checked the driver level and other properties of all audio and USB devices to ensure they were up to snuff. Additionally, I disabled HD Audio in Device Manager and also in my BIOS.

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Re: Long Running MIDI Input Issues With Sonar 2017/08/14 16:28:18 (permalink)
Well in that case, I'm stumped. Any problems I've encountered in the past were solved by what I mentioned.

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