Helpful ReplyMelodyne Essential 4 Crashing Sonar Platinum

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dogfall
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Re: Melodyne Essential 4 Crashing Sonar Platinum August 20, 16 1:17 PM (permalink)
The issue

I insert Melodyne to a track, all tracks lose sound! Sometimes i can click the audio engine button or inputs button and the audio will come back on. After I updated Melodyne that no longer works. What i have to do to get the audio back on is go to the ASIO panel button and change the buffer from 7 to 6 or vice versa, click save and the audio comes back on and works fine for about 10 min and then i get the Rdas1089.dll crash with "SONARPLT has stopped working". If I do not save during the 10 min that it is working all changes are lost.  I can play and record fine. It is editing in Melodyne that causes the crash as far as I can see. I'm using the VS-700R interface with Sonar Platinum.
post edited by dogfall - August 20, 16 1:40 PM

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TwangGuru
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 11, 16 5:05 PM (permalink)
Just weighing in... same problem. I created one Melodyne region.... second one causes a crash. Here's a snippet of the Windows event log:
 
Faulting application name: SONARPLT.exe, version: 21.13.0.32, time stamp: 0x56c1f66a
Faulting module name: MelodyneCore-4.0.4.004.dll, version: 4.0.4.4, time stamp: 0x56f43463
Exception code: 0xc0000005
 
I'm going to try rendering the first region and try again. I'll report on what happens.
TwangGuru
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 11, 16 6:42 PM (permalink)
Yes... it appears to be a work around to 1) close the Melodyne Editor; 2) render the clip (Bounce to Clips). This allowed me to finish my work on that project. However... once I did that, I didn't encounter the issue again... so, inconclusive.
Blades
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 14, 16 9:21 PM (permalink) ☄ Helpfulby John Bradley September 16, 16 8:10 AM
I continue to be disappointed that I still can't use this (supposedly superior to vVocal) tool because it completely crashes Sonar when used without (painful and previously unnecessary) workarounds (like bouncing every step along the way and saving between everything just in case the plugin takes down Sonar).
 
Seriously.  April.  It's September.  I GET that ti's Melodyne's issue, not Cakewalk's.  But it's definitely not MY problem!  Right?  Who should fix this?  Who SOLD it as an integral part of their product?  Me?  No.  Did I purchase from Melodyne?  No.  Cakewalk - come on.  I spent my money and expect a feature that came out BEFORE the lifetime updates to work.

Blades
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Sacalait
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 16, 16 5:51 AM (permalink)
Melodyne seems to be one of those quirky German companies.  The upgrade from 3.0 to 4.0 took almost five years!  And THEN they seemed to pay more attention to some crap that I doubt I'll ever use- like the sound editor.  I know I'm off topic but I've come to think of them as a weird bunch.  ...but I still use it everyday...

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LJB
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 16, 16 6:08 AM (permalink)
I've been reporting M4 Essential issues for a while now. Hopefully the Bakers are looking at it.

Ludwig Bouwer, One Big Room Studios.
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 16, 16 7:57 AM (permalink) ☄ Helpfulby superdan54 September 16, 16 5:57 PM
Blades
Seriously.  April.  It's September.  I GET that ti's Melodyne's issue, not Cakewalk's.  But it's definitely not MY problem!  Right?  Who should fix this?  Who SOLD it as an integral part of their product?  Me?  No.  Did I purchase from Melodyne?  No.  Cakewalk - come on.  I spent my money and expect a feature that came out BEFORE the lifetime updates to work.



Exactly. That times 100.
 
While not an acceptable 'solution' by any stretch, it would be a step in the right direction if Sonar was able put up a dialog box saying "looks like launching Melodyne failed - maybe (do various things) and try again", but otherwise continued unharmed.
 
Because regardless of what's going on in the German code, it's SONAR that's ultimately crashing and potentially losing our work. That is solely within the provenance of The Bakers, and should never happen!
Noel Borthwick [Cakewalk]
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 16, 16 8:34 AM (permalink) ☄ Helpfulby jackson white September 16, 16 11:00 AM
Celemony is well aware of these issues and has already addressed the issues we reported to them. They have an upcoming release soon but we don't have any control over their schedule so if you have questions on this please contact Celemony.

Noel Borthwick
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bitman
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 16, 16 9:16 AM (permalink)
Thank you Noel for letting us know.
 
And for everything else too btw.
mettelus
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 16, 16 2:57 PM (permalink)
Exception handling could be slicker to stop/ditch an offending plugin/process and revert the audio engine to a stable state. Some of this does exist now, but is also a massive programming effort to achieve and ultimately a safety blanket that "shouldn't" be required.

Icing on the cake would be a pop-up of "X plugin just went belly up, would you like us to spam tweets on them for 90 days on your behalf?"

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Blades
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 17, 16 9:37 AM (permalink)
So if Melodyne is fully responsible for fixing their own product and Cakewalk can't/won't take the hit to do anything about the fact that the current version completely crashes Sonarpdr, can you at least provide us a way through the Command Center to completely remove all remnants of the Melodyne 4.x code and replace it with the older, working 2.x code that was in there prior to the Platinum install I did?
 
I would at least like to use the plugin for fixing some stuff while we wait for whatever date the new fixes might or might not be coming.  Since it's been at least 5 months, I'm not holding out for this to start working before the end of the year.  I don't think it's an unreasonable expectation for the Cakewalk Command Center, which is control of all of the updates and installations of all of the integrated software to provide some way to put things back to a working state and allow the blocking of the upgrade until such time as it is working.  Windows Updates allow for this, I would think that the Command Center could handle it since the "ecosphere" here is so much smaller and more controlled.
 
I've seen posts of others who have tried to surgically remove Melodyne and not been terribly successful and end up with some kind of code soup.  This is all beside the "activation" pain that I went through just trying to get the install to work.  Again - seems that there would be tighter work between Cakewalk and Melodyne to make some of these processes silky smooth.  That IS what the purpose of the Command Center is supposed to be right (and mostly successful, btw).
 
Looking for guidance here to get a fully working product. 

Blades
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bitman
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 17, 16 9:49 AM (permalink)
mettelus
Exception handling could be slicker to stop/ditch an offending plugin/process and revert the audio engine to a stable state. Some of this does exist now, but is also a massive programming effort to achieve and ultimately a safety blanket that "shouldn't" be required.

Icing on the cake would be a pop-up of "X plugin just went belly up, would you like us to spam tweets on them for 90 days on your behalf?"

Thanks for the yucks, I like that.
 
mettelus
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 17, 16 6:32 PM (permalink)
Hey Blades, the only way I found to cleanly back out of M4 without sides effects is a system restore. There are ancillary files left on the drive otherwise that confuses SONAR even more.

I did not upgrade to M4, and "supposedly" the M4 upgrade invalidates M2. This can be overridden if the system is offline and a restore is done. The bigger hurdle is if you have a restore point prior to the M4 installation.

I do not know the official answer from Celemony about M4 invalidating M2, but I did tell them point blank that M4 was out of the question without that answer.

Ultimately Celemony would need to address this, but their customer support is not far behind CW's IMO.
post edited by mettelus - September 17, 16 6:53 PM

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ZincTrumpet
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 18, 16 3:59 AM (permalink)
Thanks for the update Noel.
 
I got fed up with all the Melodyne crashes so have given up on it for now (awaiting a proper stable version).
 
I have been using Waves Tune LT instead which at least doesn't crash although recording pitch corrected output to an Aux track causes pops/glitches on the recorded track so not ideal. I would go back to Melodyne in a hearbeat if it was as stable as version 2 used to be.
joakes
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 18, 16 4:16 AM (permalink)
Heres how i solved this for my rig (and i mean my rig)

1) uninstalled Melodyne then ran CCleaner
2) downloaded the latest version from the Celemony site
3) installed it etc.
4) chopped up the track i wanted to "Melodyne" into small managable pieces.
5) made sure autosave was on
6) after two or three pieces of work with Melodyne, did a manual save

I stress, this works fine for my set up and touch wood, it doesn't crash. Ok, so chopping up a track and doing it in small pieces adds a little to the workflow, but it doesn't crash

Just my 2 euro-cents.
Jerry

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MacFurse
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 18, 16 5:41 AM (permalink)
joakes
Heres how i solved this for my rig (and i mean my rig)

1) uninstalled Melodyne then ran CCleaner
2) downloaded the latest version from the Celemony site
3) installed it etc.
4) chopped up the track i wanted to "Melodyne" into small managable pieces.
5) made sure autosave was on
6) after two or three pieces of work with Melodyne, did a manual save

I stress, this works fine for my set up and touch wood, it doesn't crash. Ok, so chopping up a track and doing it in small pieces adds a little to the workflow, but it doesn't crash

Just my 2 euro-cents.
Jerry

Close to what I do, and it works for me as well. Only thing I will add is that I cannot use Melodyne on any take lane, including a flattened comp. The results can be a disaster. Take lanes disappear, audio gets corrupted. So I always copy my flattened comp to a new track and bounce it, which removes all ties from the original take lanes. As a result of this, I also never now use autosave, even though I make many new versions along the way of any song to have something to fall back to. I manually save a lot. After every successful altered region, I bounce to clip, save, and work on the next region. I don't know what's going on with take lanes, but since the last update, there have been a number of bizarre instances of mutilation of my takes. After tracking all takes now, I save a copy before moving on, so that the original takes are saved elsewhere. I mostly did this before, but now it's imperative to do so.
 
I hope this stuff with Celemony gets sort soon. It was sold to us as a highlight by the team and hasn't worked. Passing the baton is a bit rich in my view. But I accept it for what it is, and hopefully a solution is on it's way sooner rather than later.    cheers. Dave.

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doriginal
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 18, 16 11:04 AM (permalink)
I have the full version and checked it just now and it works. 

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davisb24
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 18, 16 5:12 PM (permalink)
Has everyone having problems with Melodyne crashing actually contacted Celemony?  The more people that report the problem the better. The more data that they have about how the problem occurs the easier it will be for them to resolve the issue(s).  I upgraded to 4 yesterday (wish I would have seen this thread first...) then I reported to them yesterday a few hours later.  We have sent about 5 emails back and forth since then.
 
Here is the support email if you haven't contacted them: support@celemony.com
 
They requested the dump/crash files from here: 
C:\Users##USERNAME##\AppData\Roaming\Cakewalk##PRODUCT_NAME##\MiniDumps
 

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jabdo56
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 22, 16 0:09 PM (permalink)
I have found an interim work-around to the problem of Sonar crashing when creating a second Melodyne edit region.
 
If you leave the Melodyne editor open in the dock view, this does NOT happen.
 
If you create a new Melodyne region while the Melodyne editor is open in the dock view (any previous Melodyne edit in the project will work), it will open the new region in the editor without crashing Sonar. I got through a four hour mix session last night (two-hour live show, 24 tracks) using this method without a single crash.
 
FYI -- I am in contact with Ulf Kaiser at Celemony about this problem and he has been very responsive.
post edited by jabdo56 - September 22, 16 6:13 PM

James A. Abdo
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jabdo56
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 22, 16 5:53 PM (permalink)
I have found an interim work-around to the problem of Sonar crashing when creating a second Melodyne edit region.
 
If you leave the Melodyne editor open in the dock view, this does NOT happen.
 
If you create a new Melodyne region while the Melodyne editor is open in the dock view (any previous Melodyne edit in the project will work), it will open the new region in the editor without crashing Sonar. I got through a four hour mix session last night (two-hour live show, 24 tracks) using this method without a single crash.
 
FYI -- I am in contact with Ulf Kaiser at Celemony about this problem and he has been very responsive.

James A. Abdo
BrokenWorks Productions, LLC
www.BrokenWorks.com
Blades
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 22, 16 8:25 PM (permalink)
Well, James - that's an interesting find.  I will give the same a shot and see if it works here.  I've been able to reproduce this issue very reliably on one particular project.
 
In your contact with this guy Ulf at Melodyne, have you gotten any indication of their awareness of the issue, how long it has been a problem, contact with Cakewalk about it, and plans to correct it?
 
post edited by Blades - September 22, 16 8:46 PM

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MArwood
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 23, 16 11:43 PM (permalink)
Just emailed Celemony.  Got a generic computer response asking for serial number. Replied to that email with my Ser#.  Hope that helped that total emails about the problems.  If we could get more people to join in!!  I did notice accidently less crashes with melody edit window opened.

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gmp
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 24, 16 3:17 AM (permalink)
Starting with 2016.08 V-Vocal is also crashing Sonar when creating a region FX. I hope this is related, since they're not likely to spend as much time on something that affects V-Vocal.
 
IN my case it doesn't happen that often. Here's what fixes it for me. Freeze synths to free up memory, even if you're running 64 bit Plat like I am. Go to utilities and choose convert to 24 bit, if you're mixing formats. Erase the pic cache.
 
It'll be interesting to see if these fixes help with Melodyne

Gerry Peters
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Noel Borthwick [Cakewalk]
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 24, 16 8:28 AM (permalink)
Is this still happening in the early access build for 2016.09? I replied to your case.
We will need more data if it is project specific. I was unable to reproduce it.

Noel Borthwick
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davisb24
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Re: Melodyne Essential 4 Crashing Sonar Platinum September 24, 16 12:00 AM (permalink) ☄ Helpfulby TwangGuru October 04, 16 9:00 PM
FYI: Doubt I'm the only one but Celemony is having me test a beta version of the bug release. I'll follow up later.

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Re: Melodyne Essential 4 Crashing Sonar Platinum September 24, 16 2:23 PM (permalink)
Noel Borthwick [Cakewalk]
Is this still happening in the early access build for 2016.09? I replied to your case.
We will need more data if it is project specific. I was unable to reproduce it.



 
Thanks Noel. I saw your bug report message and I responded to it and uploaded a bun to MS Onedrive for you. I just tried it in 2016.09 early access and it still happens with that version also. I appreciate your efforts on solving this.

Gerry Peters
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Re: Melodyne Essential 4 Crashing Sonar Platinum October 23, 16 10:43 PM (permalink)
May I ask: where exactly are we on the Melodyne 4 problem? (I still have Melodyne 2 on my computer,  have downloaded Melodyne 4, but hesitate to install it until I know the hassles are gone.)
 
I have installed Sonar Platinum 2016.09 Second Release, if this helps.
post edited by outland144k - October 24, 16 11:43 AM

“Beer is proof God loves us and wants us to be happy” is attributed to Benjamin Franklin perhaps in error, but the thought remains a worthy sentiment nonetheless.

 
 
 
 
 
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Re: Melodyne Essential 4 Crashing Sonar Platinum October 24, 16 3:41 PM (permalink)
I just had the problem, but I have managed to get going again (this thread helped).
 
Manually update Melodyne. 
The crashing version was: Melodyne.4.0.4.001
In Melodyne if I clicked Help -> Check for Updates, it claimed to be the latest version.
 
The latest version on the website was: Melodyne.4.0.4.004.
 
Then I followed some of the other advice on the forum:
- uninstall old version (Melodyne.4.0.4.001)
- run CCleaner
- reboot PC
- install latest version (Melodyne.4.0.4.004)
- in Sonar create a new track, move one clip into the new track
 
Melodyne opened the clip. 
 
So far... so good.
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Re: Melodyne Essential 4 Crashing Sonar Platinum October 24, 16 3:52 PM (permalink)
Not fixed unfortunately - it just crashed with the latest version.
 
There does seem to be a workaround - move clips to a new audio track.
 
Faulting application name: SONARPLT.exe, version: 22.9.2.42, time stamp: 0x57f9caf1
Faulting module name: MelodyneCore-4.0.4.004.dll, version: 4.0.4.4, time stamp: 0x56f43463
Exception code: 0xc000041d
Fault offset: 0x0000000000de96b7
Faulting process ID: 0x2be4
Faulting application start time: 0x01d22e2d9ea0d802
Faulting application path: C:\Program Files\Cakewalk\SONAR Platinum\SONARPLT.exe
Faulting module path: C:\Program Files\Common Files\Celemony\Bundles\MelodyneCore-4.0.4.004.dll
Report ID: ff0a7ec5-e415-4bf8-907e-eac79dcc12b3
Faulting package full name:
Faulting package-relative application ID:
outland144k
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Re: Melodyne Essential 4 Crashing Sonar Platinum October 24, 16 6:16 PM (permalink)
tonydude
Not fixed unfortunately - it just crashed with the latest version.
 
There does seem to be a workaround - move clips to a new audio track.
 
Faulting application name: SONARPLT.exe, version: 22.9.2.42, time stamp: 0x57f9caf1
Faulting module name: MelodyneCore-4.0.4.004.dll, version: 4.0.4.4, time stamp: 0x56f43463
Exception code: 0xc000041d
Fault offset: 0x0000000000de96b7
Faulting process ID: 0x2be4
Faulting application start time: 0x01d22e2d9ea0d802
Faulting application path: C:\Program Files\Cakewalk\SONAR Platinum\SONARPLT.exe
Faulting module path: C:\Program Files\Common Files\Celemony\Bundles\MelodyneCore-4.0.4.004.dll
Report ID: ff0a7ec5-e415-4bf8-907e-eac79dcc12b3
Faulting package full name:
Faulting package-relative application ID:




Thanks, Tony; I appreciate your response.
 
Maybe I'll just hang tight at Version 2 for a while....
 

“Beer is proof God loves us and wants us to be happy” is attributed to Benjamin Franklin perhaps in error, but the thought remains a worthy sentiment nonetheless.

 
 
 
 
 
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