Bajan Blue
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Re: Melodyne Essential 4 Crashing Sonar Platinum
June 16, 16 11:48 AM
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Thanks for the update Noel
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pwalpwal
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Re: Melodyne Essential 4 Crashing Sonar Platinum
June 17, 16 2:22 AM
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Sanderxpander Pwalpwal, that method doesn't use ARA at all. Not sure if that makes any difference though.
i was testing it as an insert fx, to try & repro what nigel said in post #113
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ehaar
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Re: Melodyne Essential 4 Crashing Sonar Platinum
June 17, 16 10:44 PM
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☄ Helpfulby Mitch_I June 18, 16 1:00 PM
This may save some folks a little time: I've been running Melodyne 4.0.4.001 and I just checked the Celemony site to find they have a 4.0.4.004. Most of the file dates are 2/29/2016 for the former and 3/24/2016 for the latter. (It's tricky because there are a few files dated today, but I think they are autogenerated to support their licensing mechanism.) So 4.0.4.004 does not appear to be update that Noel mentioned , and I've verified that I still get crashes after upgrading.
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Bajan Blue
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Re: Melodyne Essential 4 Crashing Sonar Platinum
June 23, 16 9:17 AM
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Hi Anyone know if melodyne have done anything yet, like released an update that works  Nigel
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Gregkonji
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Re: Melodyne Essential 4 Crashing Sonar Platinum
June 27, 16 7:26 PM
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I just wanted to add that I'm having issues as well. I have the latest revision of Melodyne 4 editor. A couple weeks ago I used Melodyne to create a tempo map in a project using last month's Sonar release. I haven't touched the project till last night after updating to this month's Sonar release. The project was completely ruined. Tracks were merged onto previously deleted tracks. Random clips were merged together. After an hour of trying to clean it all up and make sense of it all I just deleted the project. Luckily I created a backup before using Melodyne. I won't be using Melodyne with Sonar anytime soon. I've had relatively few issues with other projects not using Melodyne. What a waste of $400.
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bitman
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Re: Melodyne Essential 4 Crashing Sonar Platinum
June 27, 16 9:49 PM
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Gregkonji I just wanted to add that I'm having issues as well. I have the latest revision of Melodyne 4 editor. A couple weeks ago I used Melodyne to create a tempo map in a project using last month's Sonar release. I haven't touched the project till last night after updating to this month's Sonar release. The project was completely ruined. Tracks were merged onto previously deleted tracks. Random clips were merged together. After an hour of trying to clean it all up and make sense of it all I just deleted the project. Luckily I created a backup before using Melodyne. I won't be using Melodyne with Sonar anytime soon. I've had relatively few issues with other projects not using Melodyne. What a waste of $400.
Goodness!
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ehaar
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 16, 16 11:41 AM
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FWIW, still no update on the Celemony site. Version 4.0.4.004 is still current.
post edited by ehaar - July 22, 16 10:28 PM
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PilotGav
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 21, 16 12:16 AM
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This is getting crazy. Who do we need to contact to get info on this? Cakewalk? Celemony?
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scook
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 21, 16 12:17 AM
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pwalpwal
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 21, 16 12:28 AM
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PilotGav
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 21, 16 12:32 AM
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☄ Helpfulby pwalpwal July 21, 16 1:05 PM
Following email sent to [link=mailto:support@celemony.com:]support@celemony.com:[/link] I'm a Cakewalk Sonar user, and I've updated to Melodyne 4.Since then I've learned that there are major issues with Sonar that you're working on. Can you please give us an update? This is crippling.http://forum.cakewalk.com/Melodyne-Essential-4-Crashing-Sonar-Platinum-m3371621.aspxThank you,... Please send emails as well? This has gone on too long.
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pwalpwal
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 21, 16 12:46 AM
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bitman
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 21, 16 11:29 PM
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Kinda reminds me of the UAD debacle of some years back.
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PilotGav
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 22, 16 0:07 PM
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You'd think Cakewalk would be doing something about this for us. Seriously.
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bitman
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 22, 16 8:16 AM
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PilotGav You'd think Cakewalk would be doing something about this for us. Seriously.
The crash is in Melodyne's code. As evidenced by the crashdumps. What would you have Cakewalk do? Baker's men matter?
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Mack
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 22, 16 9:22 AM
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Cakewalk has chosen to partner with Melodyne in having it a part of Sonar. Therefore It is in Cakewalks interest to continue to encourage and work with Melodyne to correct any problems.
Sonar Platinum Cakewalk BandLab Sony Sound Forge Pro 10 Garritan Personal Orchestra 5, Instant Orchestra MOTU Ultralite MK3 Hybrid Windows 10/64 Intel i7 CPU, 16G RAM Dual Screen Monitors ADK Pro Audio built Computer
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PilotGav
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 26, 16 2:44 PM
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bitman
PilotGav You'd think Cakewalk would be doing something about this for us. Seriously.
The crash is in Melodyne's code. As evidenced by the crashdumps. What would you have Cakewalk do? Baker's men matter?
I would have them: - Stay on Melodyne's back until a fix is released
- Keep their paying customers (US) informed
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PilotGav
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 26, 16 2:45 PM
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Keith Albright [Cakewalk] Just wanted to give an update on this. We had sent the fault reporter crash dumps we received to Celemony, they are looking into it. Thanks for those that sent them in.
It's been two and a half months. Care to update us? What's going on with this?
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PilotGav
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 26, 16 2:50 PM
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Noel Borthwick [Cakewalk] This is a known issue and we have reported several crash dumps to Celemony. They have acknowledged that it is an issue on their end. I have not heard any updates but my assumption is that it will be addressed in their next update. You can also follow up with them on this if you need more info. You can pass on any crash dump files to them.
They are not responding to us. I think we deserve more backing from Cakewalk on this than what you wrote above. Assuming they'll address it in their next update isn't very proactive considering you guys used Melodyn as a huge incentive for your customers/prospects to upgrade or move to Sonar. Maybe you guys could get on this and let us know what's happening? We're your customer, not theirs. Sorry for sounding like a Jerk but Cakewalk support has really gone downhill. We'd like to see some love. And a working update to Melodyne.
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ehaar
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 29, 16 8:30 PM
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No change to the version available on the Celemony site.
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bitman
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 29, 16 9:54 PM
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They are not responding to us. I think we deserve more backing from Cakewalk on this than what you wrote above. Assuming they'll address it in their next update isn't very proactive considering you guys used Melodyn as a huge incentive for your customers/prospects to upgrade or move to Sonar.
Easy up just a little on Cake here. When they integrated ARA Melodyne was ver 2, and worked. So we were wooed to something that worked at least. Celemony "broke" it if you will, with their version 4.
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Blades
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 29, 16 10:11 PM
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But it has been several months with an update that renders the feature completely useless. It's not loke something about it doesn't work or whatever - the entire program crashes if you use the feature (taking your newly create material with it), so the end result is that you can't use it at all. Unfortunately, for many of us, this was one of the reasons we spent the time and money to update our programs from X3 to Platinum and all of the things that go with it. I understand that Cakewalk doesn't make this plugin/integration directly, but my clients don't really care that I don't make Joomla! - they only care that their websites don't crash. If they do, they expect me to find a way to fix them or at least put them back to functional while I await some other developer to correct the issues they are having. This is the function that I see that Cakewalk at least SHOULD have control of - the CCC should be able to determine that an integration is on a version that is known to cause issues and offer to fix the problem by back-leveling the integrated application and keeping that installation up to date as long as there is a problem - again, it's not that this isn't a known situation for several months. I think Cakewalk should be more on top of this. I mean, the last update we have from Cakewalk was from Noel 6 weeks ago that Celemony has identified a fix and is releasing an update soon...and here we are.
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bitman
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 29, 16 11:03 PM
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I don't think Cake has anymore leverage here than they did with UA when UA updated their software broke Sonar in some instances and ways one used the UAD plugs. Eventually Cake had to concede that this was the way it would be as apparently UA would not cooperate with Cake on the issues. My memory if foggy as this was years ago though. Here again we are dealing with a very prideful company in Celemony who split the atom with DNA. They have also decided a user forum is not good for business - that's very disturbing as Celemony has little reason to be paranoid. Let's hope it's better this time around.
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Bajan Blue
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 30, 16 8:04 AM
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I have Melodyne Studio latest update (4.04 I think) Until the latest update I could not use melodyne at all inside Sonar. With the latest update I can use it as an FX via the FX bin, but cannot use it as a Region FX - soon as I try to create a FX region, Sonar crashes. Also if I do manage to get it to work via FX bin route but forget to mix down and delete, when I go to open the project next time, Sonar will not open - I have to open in safe and not load Melodyne. I have been waiting for the next Sonar update to see if that improves things before starting to try and deal with Melodyne, which i don't think I will enjoy much. Nigel
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ZincTrumpet
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 30, 16 8:09 AM
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I have now also raised a support ticket with Celemony. The response so far has not been particularly helpful always turning it back on me to provide a crash dump etc. They haven't acknowledged that there is a problem with Melodyne although I have directed them to this thread and others here showing the extent of the issue. If I use Melodyne either within Sonar or standalone it crashes before too long; even doing basic stuff. I have lost quite a bit of work and now always do a backup before opening Melodyne. I am on Melodyne Essential v4.04.004 btw.
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Bajan Blue
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 30, 16 9:25 AM
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Hi Susie_temp Basically for me Melodyne only just works via FX bin, cannot use at all in any other way - it is so unstable I try not to use it and have considered dumping it totally and going back to something like Autotune - however the integration with Sonar is the ONLY thing keeping me with Melodyne at the moment (even though it now does not work!!), so while it seems clear this is a Melodyne issue, I do believe Cakewalk should be doing more -ie how about threatening to drop melodyne as it does not work and causes major issues! I would imagine Cakewalk's parent Company is quite a bit larger than Melodyne and should have a BIG stcik somewhere they can shake at zee Germans........... Nigel
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Bajan Blue
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 30, 16 2:15 PM
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OK an Update - just updated Sonar to 22.7 build 41 - I had already loaded latest Melodyne update 4.04 - started a new project, insert 1 piece of audio - tried to creatRegion FX - instant crash I do think Cakewalk need to give us some help here as Region FX is a Sonar function - the fact that Melodyne is not working, well still a Cakewalk issue I hate to say, much as I am on Cakewaks side - the thought of trying to sort this out with Melodyne alone is not one to look forward to Nigel
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Sheds
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 30, 16 3:45 PM
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When I emailed Melodyne last month about t his they responded that they did not know of this as a problem. " . . .it is not a known issue for version 4.0.4.004 to be crashing often." So, I am confused.
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Bajan Blue
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 31, 16 11:16 AM
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This is a known issue and we have reported several crash dumps to Celemony. They have acknowledged that it is an issue on their end. See Post 109 - emm as I said dealing with Melodyne will not be easy nor pleasant I fear!! Version 4.0.4.004 has made no difference for me. I have firstly logged it as a fault with Cakewalk as the main issue is trying to use Melodyne as a Region FX - instant crash Nigel
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mettelus
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Re: Melodyne Essential 4 Crashing Sonar Platinum
July 31, 16 1:42 PM
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Ironic (or outright sad) feedback here... Melodyne's update deal was through April 30 IIRC, and after sending several emails back and forth to them during my trial, it all ended at version 4.0.4.004 (which was less buggy but still "not right"). I am rather shocked that not a single update has occurred in the 3+ months since? Ultimately I backed out of the "deal" as it fell into both the "too good to be true" category, and the company had "gone dark" (i.e. customer support vanished). I am finding that the "going dark" tends to be the best litmus test on whether to do business with a company or not these days.
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