Helpful ReplyResponse to issues with Rapture Pro

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Doktor Avalanche
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Re: Response to issues with Rapture Pro 2015/05/11 21:24:19 (permalink)
Hard enough for it not be released yet clearly.. I guess this time they are also spending time testing it.

Sorry but ETA's and bug fixes are incompatible with each other. That goes for pretty much all software companies. Announcing when a bug fix is made available is generally a big mistake until it has been developed and properly tested. By that stage might as well release it without announcement.
post edited by Doktor Avalanche - 2015/05/11 21:33:02
#31
gnosis123
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Re: Response to issues with Rapture Pro 2015/05/11 21:50:29 (permalink)
A particular date is less important than a consistent answer.
 
The CW postings in this thread alone have been all over the map:
 - It works for me.
 - It doesn't work. We're rewriting the installation process.
 - We've replaced the installer.
 - We're working on it.
 
 
#32
BobF
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Re: Response to issues with Rapture Pro 2015/05/11 21:50:33 (permalink)
Reminds me of time when I was working on a broken down RADAR system.  The boss ask me how long it would take to fix it.  I said 15 minutes.  He came back in an hour and asked again.  I replied again that it would take 15 minutes to fix.
 
He came back a third time visibly irritated and said he thought it was going to take 15 minutes fix.  I replied again that I was sure it would take 15 minutes to fix ... once I figured out what was wrong with it  :)

Bob  --
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#33
robert_e_bone
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Re: Response to issues with Rapture Pro 2015/05/11 21:59:19 (permalink)
BobF - I had that same discussion with a department head when I worked in technical support for a university, and we were trying to figure out how to properly reconstruct the database the entire school relied upon, and which had failed right before we found out that the daily backups weren't any good - tape failure.
 
We actually left and went down to get coffee next door, so we could think through the steps - he did NOT like that - we told him he could fire us after we fixed it, but for the moment to get the hell out of our hair so we could get it right.
 
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#34
garygml
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Re: Response to issues with Rapture Pro 2015/05/12 05:35:04 (permalink)
have these problems been ironed out with Rap Pro....i cant play any sounds from Legacy Pack & its very slow to load...would appreciate a bit of help

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#35
Grem
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Re: Response to issues with Rapture Pro 2015/05/12 10:09:40 (permalink)
robert_e_bone
 
We actually left and went down to get coffee next door, so we could think through the steps - he did NOT like that - we told him he could fire us after we fixed it, but for the moment to get the hell out of our hair so we could get it right.
 




Yep, been there!!

Grem

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#36
Jcrystal
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Re: Response to issues with Rapture Pro 2015/05/12 17:14:25 (permalink)
Still waiting for a response and fix for the crash of Live 9/ 64-bit which both Z3ta+2 and Rapture Pro are causing. Seems related to the VST3 install, and while reinstalling gets it to work temporarily, if I quit/reopen Live9 the problem is back!
#37
widovanheemstra
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Re: Response to issues with Rapture Pro 2015/05/14 08:15:47 (permalink)
Is anyone able to use the Audio Unit of RP? I'm still waiting for a reply from CW.
After installation Logic Pro and an other AU host report that they cannot open RP. So if anyone is able to use this plugin as AU please let me know how?
 
I'm using:
Logic Pro 9
MBP Yosemite
#38
dar0kim
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Re: Response to issues with Rapture Pro 2015/05/14 08:36:17 (permalink) ☄ Helpfulby widovanheemstra 2015/05/14 09:43:54
widovanheemstra
Is anyone able to use the Audio Unit of RP? I'm still waiting for a reply from CW.
After installation Logic Pro and an other AU host report that they cannot open RP. So if anyone is able to use this plugin as AU please let me know how?
 
I'm using:
Logic Pro 9
MBP Yosemite


Did you delete VST3 of Rapture Pro? It seems like that vst3 format is still required to open AU of Rapture Pro. I had same issue when I had removed vst format which I had thought I would not need since I'm using Logic Pro.
post edited by dar0kim - 2015/05/14 08:47:52
#39
widovanheemstra
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Re: Response to issues with Rapture Pro 2015/05/14 09:42:00 (permalink)
@dar0kim thanks a lot!
It turned out that I could not access the VST3 folder (permissions) After adjusting that Logic was able to validate the instruments. However they did not show up in the list but thats a next challenge ;-)
 
Thanks for your help.
#40
hellfog
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Re: Response to issues with Rapture Pro 2015/05/17 11:33:25 (permalink)
Is there a fix for Mac 10.8.5  stuck in demo mode, in this lifetime?
#41
Jon Sasor [Cakewalk]
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Re: Response to issues with Rapture Pro 2015/05/19 13:17:46 (permalink)
hellfog
Is there a fix for Mac 10.8.5  stuck in demo mode, in this lifetime?




For anyone running Mac OS 10.7 or 10.8, please see the new Mac OS update for Command Center.
#42
Kamikaze
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Re: Response to issues with Rapture Pro 2015/05/19 13:25:51 (permalink)
Any clues when the next PC release is coming, being that we know that it's already available?

 
#43
Jon Sasor [Cakewalk]
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Re: Response to issues with Rapture Pro 2015/05/19 13:33:00 (permalink) ☄ Helpfulby Jon Sasor [Cakewalk] 2015/05/20 17:04:28
Andrew Rossa [Cakewalk]
In addition to the Command Center update, we are working to address reported issues in Rapture Pro. An update to Rapture Pro will be available in early June. Thanks.


 
That's the latest news.
#44
Doktor Avalanche
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Re: Response to issues with Rapture Pro 2015/05/19 22:40:26 (permalink)

#45
weeman182
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Re: Response to issues with Rapture Pro 2015/05/20 13:46:19 (permalink)
Any luck on fixing rapture issues, it seems the OSX mac guys have hijacked the forum with there issues? When can we expect the update fix's?
#46
Jon Sasor [Cakewalk]
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Re: Response to issues with Rapture Pro 2015/05/20 14:13:51 (permalink)
weeman182
Any luck on fixing rapture issues, it seems the OSX mac guys have hijacked the forum with there issues? When can we expect the update fix's?




The aforementioned coming update will be for both Windows/Mac OS. 
#47
weeman182
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Re: Response to issues with Rapture Pro 2015/05/20 16:49:53 (permalink)
I mean no halm i purchased Rapture Pro upon release and have yet to be able to use it due to bug's. Its been sat un-used in my VST list awaiting your patch/update my question to state the obvious is "When is this going to happen?" in a week a day a year a month an hour?
#48
weeman182
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Re: Response to issues with Rapture Pro 2015/05/20 17:08:17 (permalink)
My bad ignore my previous message!
 
#49
MUSE
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Re: Response to issues with Rapture Pro 2015/05/21 04:01:30 (permalink)
Jon Sasor [Cakewalk]
hellfog
Is there a fix for Mac 10.8.5  stuck in demo mode, in this lifetime?




For anyone running Mac OS 10.7 or 10.8, please see the new Mac OS update for Command Center.




Great, what about a fix for all  the silent patches due to long path names?
#50
Jon Sasor [Cakewalk]
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Re: Response to issues with Rapture Pro 2015/05/21 13:20:05 (permalink)
We're working diligently on the update. Just be sure that if your issue hasn't been confirmed by us previously that you either Contact Tech Support or fill out a Problem Report. Thanks!
#51
DOCTORWAVESII
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Re: Response to issues with Rapture Pro 2015/05/23 00:04:55 (permalink)

Dimension Pro Legacy sounds have no sounds inside Rapture Pro. I can see the program names,like grand piano but no sound. Also none of the digital sound  factory EMU pack have sounds like Mo phatt, Proteus 2000  ect....

downloaded rapture pro 5-22-2015
post edited by DOCTORWAVESII - 2015/05/23 01:55:32

Less Is Better, More is never enough .
#52
Doktor Avalanche
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Re: Response to issues with Rapture Pro 2015/05/23 21:58:15 (permalink)
What's up Doc..
#53
DOCTORWAVESII
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Re: Response to issues with Rapture Pro 2015/05/24 20:05:58 (permalink)

Dimension Pro Legacy problem fix. I had to manual transfer the samples from Dimension to the Rapture Pro folder seems to be working now. Only disappoint now is  takes 4-7 minutes for initial  start up for rapture pro. The old rapture only took 12 sec or less to turn on. Maybe its because of all the samples it loads up.

post edited by DOCTORWAVESII - 2015/05/25 14:21:57

Less Is Better, More is never enough .
#54
Anonymungus!
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Re: Response to issues with Rapture Pro 2015/05/24 22:36:57 (permalink)
Couldn't find a larger font?

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#55
fantini
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Re: Response to issues with Rapture Pro 2015/05/28 19:23:38 (permalink)
I have the same Rapture Pro slow to load problem in my system, however it is the GUI that is slow to load and the default program actually is engaged rather quickly.
#56
DOCTORWAVESII
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Re: Response to issues with Rapture Pro 2015/05/28 23:30:39 (permalink)
Had a cup of coffee, took the trash out, walked the dog, updated my blog ,wrote  another complaint about rapture pro  cause i am so bored waiting for it to load up... still loading up... going on 12 minutes and counting  soo slow to load up  .I guess you guys are going to force my to buy SSD lol
post edited by DOCTORWAVESII - 2015/05/28 23:46:41

Less Is Better, More is never enough .
#57
DOCTORWAVESII
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Re: Response to issues with Rapture Pro 2015/05/29 00:14:51 (permalink) ☄ Helpfulby PH68 2015/10/18 08:42:16
whoops another issue with rapture  pro. When i turn my data wheel to a different preset on my VMK controller it shuts the sound off, so i have to re load rapture pro to get my sounds back . I least the second time you reload after your initial install of the day, the  load up time only takes  few seconds  

Less Is Better, More is never enough .
#58
Jon Sasor [Cakewalk]
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Re: Response to issues with Rapture Pro 2015/05/29 10:43:10 (permalink)
DOCTORWAVESII
whoops another issue with rapture  pro. When i turn my data wheel to a different preset on my VMK controller it shuts the sound off, so i have to re load rapture pro to get my sounds back . I least the second time you reload after your initial install of the day, the  load up time only takes  few seconds  




It'd be helpful to know what MIDI information your controller is sending when you're changing presets. 
 
#59
rexmusic
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Re: Response to issues with Rapture Pro 2015/05/30 00:50:23 (permalink)
Good news & bad news
Good news first.
In the beginning, after I installed Rapture Pro through Cakewalk Command Center, I had the hell of the time.
A project with Rapture Pro would take a whole minute to load(!) in any DAW (Reaper-Tracktion-Presonus Studio One) and then after the project was open if I would click on the track to open Rapture Pro it would take another painful minute (!!) and some of my Digital Sound Factory presets from Dimension Pro would not show up in Rapture Pro.
Finally I solved the problem above by...
1st I uninstall Rapture Pro (NOT the presets)
2nd removed manually the file for installing Rapture Pro (NOT the presets) that CCC downloaded and it was located in C/Programdata/Cakewalk/Command Center/Downloads
3d I installed again through CCC one more time only the Rapture Pro installation program
and... everything works perfect!!!
Rapture Pro project now opens in few seconds (7-8) and in order to show Rapture from a track takes only 5 seconds!!!
Additionally all presets from Dimension Pro show an work perfectly in Rapture Pro!!!
Very-very nice!!! 
Now the bad news...
All presets work OK except... some-few presets in Rapture Pro mode, either the search takes forever and can not find them or some of them can crash Rapture Pro and the DAW in just few seconds, for example a preset named "Atmos Harp" from Rapture Pro crashes every time I try to open it every single DAW!!!
I hope that this will be fixed soon!
I had really the hell of the time in the beginning and still some things need some fixing but my last words..
I love Rapture Pro!!! 
#60
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