Response to issues with Rapture Pro

Hello,
Thanks to everyone who purchased Rapture Pro. We appreciate your business. We have been actively reading the forums, logging and investigating the issues.
This past Friday, we issued a quick update to address a serious bug when installing Rapture Pro on OS X in a custom directory and are planning to post one or more maintenance release in the next couple of weeks to addresses many of these issues including content, Command Center, and OS X installation.  
Thanks again for your patience as we quickly work to resolve these issues.

Ok, Nice
Waiting for an update,as far as more or less,all the issues I've read in the forums occured in my set-up.
I would also like to mention that I have a bad connexion and downloading 1 giga here is 6 hours so if there is a way to make things work and avoid to have to download once again all the D pro stuff and else,it would be really valuable.
Thanks for your great job and implication in the music software and all.
All the best.
Olivier.

this plugin won't activate in OS X yosimete at all areas sad
 
 

won't activate on OS X tried every daw from logic 9, logic x, studio one 2.6 machine 2.2.4 command centre may be the issue cakewalk help us in OS X 
and make sonar for OS X and the mv 8800 a daw/drum sampler before akai mpc en and machine 
thanks
 

I haven't tried running CCC in 10.10.2 but I doubt this is working as you suggest. For one thing, you guys are using a browser framework that has references to MS packages. You won't find those in the Python that ships with OS X.
 
Nice try.
 
Sergio

fatbenjamin
CC does not show that all of my sound packs have been installed even though they have.  Seems a bit buggy!  Loving Rapture though!

Were these sound packs installed via CCC or did you run the separate downloads?
 
They will only show in the CCC if they were installed via CCC

Ok, there's some confusion here.  Speaking to OS X specifically...
C3 is required to setup some initial data on OS X.  So you must provide the system password to the dialog asking for permission to make changes.  Click cancel to that dialog and authorization will not work.  Subsequently if you don't allow permission, then silent installers won't work either (they require elevation to run). 
 
However, you don't have to uninstall/reinstall to try to get authorization working.  In fact, according to Apple guidelines, we do NOT have any authorization logic in the installers.
 
As far as authorization, that's handled in a separate process.  It's not necessary to have C3 open in order to authorize.  So to diagnose demo mode, you need to look at the about box and work with support to give them the code if any that appears.  We're working on a newer version of this process to fix the auth issues on 10.7/10.8 so expect things to improve very soon.  
 
There is currently a bug with some of the installers that are not correctly updating the data used by C3 to show the installation state.  To get the lights working does not require installation/reinstallation through C3.  It's supposed to work whether or not the packs are installed directly through C3 or by running the pkg files directly in the download directory.  In fact all C3 does is launch the pkg installers silently.  
 
As far as what's listed in C3?  Think of the UI of C3 as a connected download manager/installer.  The products that appear are connected products that you own.  You will likely own other products that are not listed for a few reasons.  1) it may be for a different platform, we only show OS X products on that os.  2) it may not be a connected product.  (Dimension Pro for example).  What causes products to appear is purchasing connected products.
 
We're hard at work addressing serious issues and will roll out an update for the various bits as they are sanctioned by QA.
 
Thanks for everyone's patience as we work to give you the great experience you deserve.
 
Best,
Keith Albright
Director of Development
 
 
 

For me its still an issue in 10.10. Its in demo mode and the serial says CWRP200-0.00-999999-999999 ( 2008,0) . Which isn't my serial. Ive deleted avery cakewalk file and folder , preferences and hidden. Reinstalled. still get the same issue.
 

midi sentinel
I am having the same problem (on OSX 10.9.5). Also 2 red packs, no matter what I do or how I install them. Also can't register Rapture (Rupture, rather) Pro and it keeps running in demo mode.
 
6 nights ago, support has asked me for OS version and I haven't heard anything back from them.
 
You reckon there might be a fix for this issue sometime this year? Or should I come back and check next year?

We're putting together a patch for Rapture Pro ASAP. This will not take years to do - I can assure you that. 
-DG

Where do you find the update that fixes the folder delete bug in the installer? You would think Command centre would be able to notify you of updates.

Andrew Rossa [Cakewalk]

MUSE
Where do you find the update that fixes the folder delete bug in the installer? You would think Command centre would be able to notify you of updates.

We've replaced the installer with a new one in Command Center. 

Has this been done recently because in my CCC its still version 2.0.480 the one in the download folder so it just reinstalls that without downloading a new one.

Grem

aeigens

Has this been done recently because in my CCC its still version 2.0.480 the one in the download folder so it just reinstalls that without downloading a new one.

Try deleting the installation package from the down load folder. That will force it to download the new one.

At present it does not authorise on 10.10 OS X .

There needs to be some sort of batch validator built into Rapture to show which libraries are broken. Sadly we don't have that functionality you have to test each sample 

You are using Chromium, a browser framework to build CCC with. If you look at the error log from a run it will have error messages like these:
 
xxxxx:MacOS xxx$ ./nwjs
[2570:0509/105409:INFO:CONSOLE(531)] ""Translation for \"<username>\" not found in language pack: en"", source: file:///var/folders/7s/_d4qz7r95qj0ft3r9w3smwv00000gn/T/.org.chromium.Chromium.TMU5pv/js/libs/jquery-lang.js (531)
[2570:0509/105410:INFO:CONSOLE(0)] "Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check ", source: (0)
 
You will find quite a bit more in the warncmd.txt log file in the same location.
 
And this is coming from a run of Rapture Pro itself:
11:21:02 (!) [ Start Up ] ERROR: unable to get value for key "C3 Path"
 
Can you provide a script to uninstall it from a system? 
 
Sergio
 
 

Is 2.0.480b the new version?, i tried it but still it says In demo mode.
 
ML 10.8.5.