SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ

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Seth Perlstein [Cakewalk]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 03:58:59 (permalink)
chrisharbin


"the serial number you have entered has already been registered"



What up with that?


Ugh, I'm truly sorry to hear that. Please send our Customer Service department an email about this and they should get back to you tomorrow. Unfortunately, being 4am in Boston, our East Coast team has signed off for the night, and us on the West Coast don't have the tools to help with problems like these.

Please be patient, we'll get you taken care of.
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Pavement
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 04:00:27 (permalink)
Where's my download link Cakewalk???

Grrr!
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Seth Perlstein [Cakewalk]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 04:03:29 (permalink)
Pavement


Where's my download link Cakewalk???

Grrr!


Did you purchase 8.5 in order to get the X1 update for free? If so, those emails will be going out later today due to the logistics of the it all. Sorry for the wait, but it will be well worth it.
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 04:05:32 (permalink)
Yes that's right Seth.

Thanks for clarifying the situation, however. X1 does not appear in "My Orders" area in my account, i do have the serials for 8.5 but nothing so far for X1?

Bob
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Seth Perlstein [Cakewalk]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 04:09:24 (permalink)
Bob,

That's normal. All the dot connecting and logistics for getting free upgrades to those who qualify takes a bit, so that should all show up later in the day.
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 04:11:05 (permalink)
Thanks very much Seth... i can stop sweating now.

Have a good sleep  ... I'm off to work now.

Bob
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chrisharbin
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 04:37:00 (permalink)
Seth Perlstein [Cakewalk
]

chrisharbin


"the serial number you have entered has already been registered"



What up with that?


Ugh, I'm truly sorry to hear that. Please send our Customer Service department an email about this and they should get back to you tomorrow. Unfortunately, being 4am in Boston, our East Coast team has signed off for the night, and us on the West Coast don't have the tools to help with problems like these.

Please be patient, we'll get you taken care of.


Well, the registration code was INDEED already done. The REG code was included with the serial number. Sorry to be a pain.....

i7 860/MSI mobo/8GB ram/win7x64ultimate/X2/profire 610/oxygen 61/running 48k currently.
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Seth Perlstein [Cakewalk]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 04:42:34 (permalink)
Chris,

Don't sweat it, stuff happens. Enjoy X1!
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chrisharbin
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 05:50:32 (permalink)
I already am. Nice layout, a few niggles, I am loading old projects (and walla, there they are!)

Late now, must start getting beddy bye ready......................

Thanks all!!1, good night......I'll seeeeeeee you sooon.

i7 860/MSI mobo/8GB ram/win7x64ultimate/X2/profire 610/oxygen 61/running 48k currently.
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djjhart@aol.com
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 07:59:56 (permalink)
Its 7:30 Am I just upgraded and I must say the download is flying. Should be done with 10 mins..Hope the Installation goes this easy..

Computer - Intel Q9550, Intel BX48bt2 MB, W8 64 bit. 8 gb Ram, SSD  
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djjhart@aol.com
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 08:11:26 (permalink)
Ok Downloaded and cant install.. got an error message 
 16 bit MS DOS Subsystem .. Ok have no idea what to do now ..


Re downloaded  and same thing I downloaded it to a partition on My HD error message .. UHGGGGG>  



EDIT: MY Error I have an Old Browser Which didn't dl the file correct. 
post edited by djjhart@aol.com - 2010/12/08 10:07:01

Computer - Intel Q9550, Intel BX48bt2 MB, W8 64 bit. 8 gb Ram, SSD  
Hardware - Tascam Fw1884 Control surface only, Ni S49 Komplete Kontroll,Roland Quad Capture, Ni Machine,Kore, Focusrite A/D converter, Blue Mic, Roland Gaia, Akai Mpk49, Yamaha HS80 Monitors.
Software - Sonar Platinum , Vengeance VPS bundle,Sugar Bytes Effectrix, Turnado, NI Komplete 10 Ultimate, Dune, Rob Papen  Blade , Delay, Punch Evolved.
 http://soundcloud.com/johnhartson/tracks  
 http://www.youtube.com/user/jhart1313 
 
Jumbicat
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 08:34:48 (permalink)
I'm awaiting an email too. My download section is blank...I'll give them a couple more hours before picking up the phone...but even them it will most likely go to voice mail.

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Jerry Mutter
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 08:39:17 (permalink)
Hi I have bought the upgrade and can not find where to download from and i already have my rederstration codes but it has no down load link     Jerry
djjhart@aol.com
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 08:41:24 (permalink)
Getting the correct file update NOW!
post edited by djjhart@aol.com - 2010/12/08 10:08:25

Computer - Intel Q9550, Intel BX48bt2 MB, W8 64 bit. 8 gb Ram, SSD  
Hardware - Tascam Fw1884 Control surface only, Ni S49 Komplete Kontroll,Roland Quad Capture, Ni Machine,Kore, Focusrite A/D converter, Blue Mic, Roland Gaia, Akai Mpk49, Yamaha HS80 Monitors.
Software - Sonar Platinum , Vengeance VPS bundle,Sugar Bytes Effectrix, Turnado, NI Komplete 10 Ultimate, Dune, Rob Papen  Blade , Delay, Punch Evolved.
 http://soundcloud.com/johnhartson/tracks  
 http://www.youtube.com/user/jhart1313 
 
hillsc
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 08:44:58 (permalink)
I wonder why the main Cakewalk site hasn't been updated? Still tells us if we buy 8.5 before December 8 we can upgrade to X1 for free.

Hmmm . . . of course, it doesn't say what year.
djjhart@aol.com
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 08:46:12 (permalink)
Guess I'm the first person to have an Installation Error...

post edited by djjhart@aol.com - 2010/12/08 10:09:01

Computer - Intel Q9550, Intel BX48bt2 MB, W8 64 bit. 8 gb Ram, SSD  
Hardware - Tascam Fw1884 Control surface only, Ni S49 Komplete Kontroll,Roland Quad Capture, Ni Machine,Kore, Focusrite A/D converter, Blue Mic, Roland Gaia, Akai Mpk49, Yamaha HS80 Monitors.
Software - Sonar Platinum , Vengeance VPS bundle,Sugar Bytes Effectrix, Turnado, NI Komplete 10 Ultimate, Dune, Rob Papen  Blade , Delay, Punch Evolved.
 http://soundcloud.com/johnhartson/tracks  
 http://www.youtube.com/user/jhart1313 
 
Robin Kelly [Roland]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:04:57 (permalink)
hillsc


I wonder why the main Cakewalk site hasn't been updated? Still tells us if we buy 8.5 before December 8 we can upgrade to X1 for free.

Hmmm . . . of course, it doesn't say what year.


The site will be updated at start of business today. We wanted to open the X1 downloads up early for those who could not wait any longer.

Robin

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Robin Kelly [Roland]
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:06:30 (permalink)
djjhart@aol.com


Guess I'm the first person to have an Installation Error...


I am really sorry to hear that. If you have downloaded all the files and followup the setup instructions then I would suggest contacting support. It is possible that the download got corrupt and needs to be pulled down again.

Regards,

Robin

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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:09:23 (permalink)
I downloaded it 4 Xs

Has to be a corrupt download, I am using Internet explorer 6.0 I never go online with my daw only to do updates, Has to be Internet explorer 6 Downloading to my Mac now. The .Exe file on the pc is only 18 megs which cant be , Dling to the mac says 2.93 gigs.. Seems like 2.93 is the correct file.. Guess you need to have your browser updated , Explorer 6 just wont do..  I'ed suggest if anyone is having an installation error , check to see the file size to make sure its the correct size.. Before cursing to high hell like me.. I'm sure I'll get it installed  .. 



 Thank You Seth For your response, Made me think corrupt file, so thats when I thought to look at the file size. 
post edited by djjhart@aol.com - 2010/12/08 10:11:35

Computer - Intel Q9550, Intel BX48bt2 MB, W8 64 bit. 8 gb Ram, SSD  
Hardware - Tascam Fw1884 Control surface only, Ni S49 Komplete Kontroll,Roland Quad Capture, Ni Machine,Kore, Focusrite A/D converter, Blue Mic, Roland Gaia, Akai Mpk49, Yamaha HS80 Monitors.
Software - Sonar Platinum , Vengeance VPS bundle,Sugar Bytes Effectrix, Turnado, NI Komplete 10 Ultimate, Dune, Rob Papen  Blade , Delay, Punch Evolved.
 http://soundcloud.com/johnhartson/tracks  
 http://www.youtube.com/user/jhart1313 
 
Karyn
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:10:36 (permalink)
Robin,   I have all the codes in both my account and emails, but no download link....

Mekashi Futo
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:18:23 (permalink)
found link to alternate site download is under way thanks
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:21:49 (permalink)
I'm confussed: I can't even tell the time.

now I'm in Australia which at the moment is 16 hours ahead of Boston time. It's only just 1:15 am here on Thursday the 9th which makes it 9AM on the 8th in BOSTON.

I thought SONAR X1 was going to be available at Midnight on the 8th december 2010.

Do you guys have a time machine over there or something? I've got the Wolrd time open in front of me so I know I'm not mistaken. Waas the release really available at Midnight on the 7th which is followed by 1:00 am on the 8th?
Sorry:
signed -
confused foreigner.

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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:24:15 (permalink)
Jerry Mutter


found link to alternate site download is under way thanks


Where?  Where?  What alternate site?

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mudgel
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:24:59 (permalink)
Those having trouble with downloads - In the past I've had issues with download managers and accelerators - maybe turn them of or exit them and just download without the help of extra programs. Worth a try.

Mike V. (MUDGEL)

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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:25:09 (permalink)
Mudgel,  they meant "Midnight at the start of the day"

Mekashi Futo
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Jerry Mutter
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:35:21 (permalink)
Karyn   go to cakewalk store, my account, order history, hit detals then way down at bottom of that page their is link to alternate download this is tha only one i could get to work   Jerry
mudgel
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 09:41:27 (permalink)
You sure is strange folks over there by the way you tell time. 

Guess it comes from being so far behind.

Now if Cake had said the release was to be Dec 8th 0500 UTC (Universal Time Code) or GMT (Greenwich Mean Time as it used to be called) or Zulu then I clearly would have understood that to be 00:00 hours on December 8th not midnight on the 7th. 


I was so far ahead I never stood a chance of winning the mug and pen. D**n and blast. What will I not drink out of and chew on now?

I wont even get my email for the download till later. Doubke d**n.
post edited by mudgel - 2010/12/08 09:46:30

Mike V. (MUDGEL)

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Jind
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 10:10:14 (permalink)
mudgel


Those having trouble with downloads - In the past I've had issues with download managers and accelerators - maybe turn them of or exit them and just download without the help of extra programs. Worth a try.


I'm using Internet Download Manager and it's seems to be working quite well.  Almost done downloading - about 10 minutes to go.

Jind
 
Sonar X2 PE, Cakewalk V Studio 100; Intel i7 w/ 16 GB Ram, MS Windows 8.1
Pavement
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 10:33:31 (permalink)
me still not got e-mail wit hdownload link... Grrr!

When can we expect this Sonar? I'm off work tomorrow and looking forward to playing with X1 all day... hopefully.
mudgel
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Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 11:04:31 (permalink)
Jind


mudgel


Those having trouble with downloads - In the past I've had issues with download managers and accelerators - maybe turn them of or exit them and just download without the help of extra programs. Worth a try.


I'm using Internet Download Manager and it's seems to be working quite well.  Almost done downloading - about 10 minutes to go.

That's good to hear. glad its working for you.
I made the suggestion as it had been an issue for me in the past on ADSL.
 
Before then I had ISDN for many years before I could get Brooadband and there were always ISDN specific download problems of one sort or another at that time as well.
 
Now I have ADSL2+ and I get drop outs galore in clusters then everything riuns smooth for a while. 2.9 GIG downloads promise to be interesting but I may well wait for the discs anyway and not install X1 till the first update.

Mike V. (MUDGEL)

STUDIO: Win 10 Pro x64, SPlat & CbB x64,
PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz.
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Monitors: Adam A7X, JBL 10” Sub.
Audio I/O & DSP Server: DIGIGRID IOS & IOX.
Screen: Raven MTi + 43" HD 4K TV Monitor.
Keyboard Controller: Native Instruments Komplete Kontrol S88.
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