Ryan Munnis [Cakewalk]
We have a mechanism on our site for users to report such issues to us as well. We'll confirm if it's a legitimate bug or not and notify end users of the facts. I'm sure most of you are aware of it. It's here: http://www.cakewalk.com/support/contact/problemreport.aspx
 

Guitarmech111

Andrew Rossa [Cakewalk]

Studious
No matter how well we articulate the one core issue, over and over, it's still being belittling by people defending the wrong issue!!
 
We are not asking about what is going on in the lab, X3 features, what special plans Cakewalk has, what is "next" for Sonar, etc.
 
We are adults. We understand certain things are private business.  They can take all the time they want, in private, to work on new goodies.  The issue is with the product in hand, and the fact that the company we bought it from has not said a word about its CURRENT STATUS since 2012.
 
A maintenance update, or its potential to exist in the future, should not be classified information.  If you believe otherwise, then we fundamentally differ on this subject.

The issue is clear to me. You want to know when X2b is coming out. Right now, we don't have any information to announce. We have been collecting information and when we have news, we will definitely let you know. I know this may seem frustrating but I would rather tell you facts than plans or ideas. 

All we need to know is IF X2b is even in the works. I think you will be able to quench the fires with just answering that!
And this is why Roland doesn't come in the public threads too often. It would be better for them to ignore the forum rather than give information we can't use...

chuckebaby
I don't see a lot of users jumping ship over to Cubase 7, and I also don't see cake losing customers.
matter of fact I see the same people on this forum usually on a daily basis.
 
what I do see is about 20-30 people with the same old story, someone starts a "cakewalk doesn't care thread"
and those same 20-30 users lick their chops and type away like its their life's calling.
patting each other on the back and sharing the in the pain.
while others here move upon their daily routine's using x2 successfully.
 
that's not to say there's not some of those 20-30 users who I believe to have real problems and who are actually very good people.
and want a patch to make their life's easier and there's nothing wrong that at all, I don't find that annoying.
what I do find annoying though is everyday a new post about x2, where's the patch?
but hey, your entitled to your opinions but there is such a thing as beating a dead horse in to submission.
 
im sure you all know how I feel on the matter, I wouldn't mind a patch myself, I find some things really annoying too.
but not so annoying to start a new post every day, when there's one already still active.
 
I don't think cake is going to give me an answer because I stomp my feet day after day. 

mike_mccue
"Just to be clear, there are many more customers who love SONAR X2. Our survey results expressed that very fact."
 
Is that the survey that was limited to a survey set of people who loved X2 before it asked them how they liked it?
 
What happens to the hopes and aspirations of the long time customers whom have spent a couple thousand dollars with Cakewalk but didn't buy X2? What happens to the opinions of people that didn't like X2 enough to pay for it?
 
Trash can?
 
 
best regards,
mike
 
 

cowboydan

Well, I guess I kicked that dead horse in the balls. Even Andrew came out to see what the noise was about.
Even though we didn't get the answer we wanted, we got communication from Cake.
Now you can bury the horse.

Andrew Rossa [Cakewalk]

Guitarmech111

Andrew Rossa [Cakewalk]
It's not realistic to expect us to communicate about product plans, road maps, or business plans. I understand the frustration but don't take the silence as a sign of something bad. FWIW, this kind of speculation has been happening for over a decade. It's nothing new. We are all hard at work and when we have something we can discuss, we'll definitely communicate that to our customers via our website, emails, and forums. 
 
I do want to stress that anyone having serious issues should always contact Cakewalk support directly. We are happy to help out and often times a quick call can resolve an issue. 
 
 

Andrew, Many already have reported issues and there is STILL NO X2b update mentioned or available for download. Come out with a statement about that and I can be swayed.

With that said, I know a lot of the older users who I have communicated with for many years are now switching to Cubase and Studio one. Since I do not use X2, I am seriously thinking about trying the other guys out. I still have 8.5 which works flawlessly though, so I am not in  hurry to crossgrade. I would like to use what I paid for as a loyal Cakewalk supporter and user, but I don't know how long that will last.

Just to be clear, there are many more customers who love SONAR X2. Our survey results expressed that very fact. I understand people have issues and problems come up. But basing an opinion on a product from reading a help forum is not the best idea. It's like going to a mechanic shop and asking the customers there how they feel about their car at that moment. 
 
It would be much better to try out the demo yourself and make the judgement. 
 
And again for people having issues, please contact us directly. We are here to help.

Andrew Rossa [Cakewalk]

mike_mccue
"Just to be clear, there are many more customers who love SONAR X2. Our survey results expressed that very fact."
 
Is that the survey that was limited to a survey set of people who loved X2 before it asked them how they liked it?
 
What happens to the hopes and aspirations of the long time customers whom have spent a couple thousand dollars with Cakewalk but didn't buy X2? What happens to the opinions of people that didn't like X2 enough to pay for it?
 
Trash can?
 
 
best regards,
mike
 
 

A survey that sets out to answer the questions of how satisfied you are with SONAR X2 would only be limited to SONAR X2 customers. We have surveyed other groups asking how they liked X1 and why they haven't upgraded. 

Beepster
Okay, so if I'm reading between the lines correctly it does indeed sound like there may be plans for a patch but they can't just come right out and say it. Perhaps that's being optimistic but the wording suggests with a wink and a nudge that that may be what's going on and it is appreciated. I know the bigwig muckymucks must have your hands tied and I'm sure it is infuriating to be put in this position. It would be nice if they let you guys do your jobs as you see fit. You know us. We know you. They know jack.
 
I was quite literally about to download Reaper and start learning how to use it. I will hold off for now because of the statements here and how I am interpreting them. I am relatively new customer and love X2 and you will continue getting my dollars if we get this patch instead of an upgrade. This is what the corporate guys need to understand is that they have let it get to mission critical. It's not just the usual bashers doing their thing... the general community is getting antsy and starting to bail. You may have already lost some customers. I've seen quite a few dudes who've said they've already jumped to Cubase7 recently and before that we had a small exodus going over to S1.
 
X2 is AWESOME. It is everything I want and need from a program... when it works. The selection issue is a huge pain. The graphics issues are disorienting. Audiosnap is hard to use because of it's odd general behavior and for some reason if you save in the middle of a session you can't go back to where you left off because the project become unstable. Those are my problems and they waste a lot of time. They seem to be effecting a large amount of users so I know it's not just me being a dumb ass. I truly think that a patch will clean up some of the jitteriness in those areas. Then I will be a happy Beep.
 
If I have to pay for it though and/or any fixes come via an upgrade that has a whole new set of features to gum up the works again it is doubtful I will upgrade.
 
I'm generally one of the more positive dudes on here and I ain't slamming Cake. That's just where my head is at. The bigwigs want to play "business is business"... well then as a consumer I guess I gotta take the same mentality.
 
I really do wish you guys had shown up in the more positive thread we had earlier this week though instead of waiting for things to boil over like they have here. Could have saved some of the angst.
 
Good luck and let us know what's up as soon as you can. Cheers.

mike_mccue
I think of X2 as the paid bugs patch to X1.
 
X2 didn't fix enough for me and it introduced new problems.
 
As an owner of X1 I have vested interest in my bug fixes. I realize that I will have to pay for X2 or X3 to get the bugs fixed and this leaves me with the opinion that my opinion of how satisfied I am with X2 and it's ability to satisfy the needs introduced by X1/X1 Expanded is indeed pertinent. Cakewalk either cares about a guy who sent them a couple thousand dollars or it doesn't... really, does it? :-)
 
I think the surveys and an interest in surveys is remarkably short sighted and the use of them is hardly an effective substitute for managing a commitment to fix bugs regardless of their popularity and notoriety.
 
I mean, just think... wouldn't it be nice if Fit To Improvisation worked the way it was advertised to?
 
Wouldn't it be awesome if I didn't have to hand locate every transient in Audio Snap so they are actually on the transient? I wouldn't mind so much... but I've seen some other-brand stuff that actually works.
 
Wouldn't it be great if Cakewalk stuff just worked so well that you didn't have any competition?
 
I'm ready to buy X3... maybe I'll get a survey. ;-)
 
all the best,
mike
 
 
 
 
 

Andrew Rossa [Cakewalk]

mike_mccue
"Just to be clear, there are many more customers who love SONAR X2. Our survey results expressed that very fact."
 
Is that the survey that was limited to a survey set of people who loved X2 before it asked them how they liked it?
 
What happens to the hopes and aspirations of the long time customers whom have spent a couple thousand dollars with Cakewalk but didn't buy X2? What happens to the opinions of people that didn't like X2 enough to pay for it?
 
Trash can?
 
 
best regards,
mike
 
 

A survey that sets out to answer the questions of how satisfied you are with SONAR X2 would only be limited to SONAR X2 customers. We have surveyed other groups asking how they liked X1 and why they haven't upgraded.