Very Bad Feeling about Cakewalk.

I have a very bad feeling about Cakewalk. I'm getting the idea that you dont care about your customers anymore. I see on the forum that a lot of customers are "jumping ship" to Cubase 7 and the like. It would do the company good to maybe get on the forum to explain the situation of no updates and no communication. I feel the only thing you want to do is sell products and damn the customers. I for one am not going to buy anything from cakewalk until this whole bug upgrade issue is solved. If you want to break up the company like this just lock the door and turn off the site. Atleast your x-customers will know that you don't give a damn about them anymore.

would you mind listing your sound interface/drivers, RAM and motherboard please, might have alot to do with it P.S celerons have to be the worse chip Intel have made, not for audio in anyway

What's sad about all this is, it only takes a single, in-depth communication from Cakewalk people to calm down the audience. It's long in the tooth to see hints about some things, but really nothing about X2b. I know I highly recommended a longer test/fix period for X2b, but I am losing my patience. 

I would infer the silence from CW that some incredible things are coming. However, I sense that whatever "fixes" we get for open issues will not be a patch, but rather an upgrade which would be appalling. I do agree that Cakewalk, at least after this length of time, should bit the bullet and address all of this directly. The strategy from CW's Marketing department is losing credibility. Silence can hatch a golden egg with great surprise and ooh' and ahh's, but in this case, the egg is rotting.
 
Just a simple, but direct comment from CW regarding X2b, whether or not X3 is even mentioned would bring the golden goose back a little longer.

yeah, the silence is starting to remind me of the silence before the death of Project 5 & NI's Kore

Completely new DAW probably coming.
 
Might as well feed the FUD....

karma1959

cowboydan

karma1959
Not sure what specific bug / upgrade issue you're referring to, but I think there's more interaction from Cakewalk on this forum than most other DAW software providers on their respective forum.  But obviously you're welcome to your opinion. 
 
Do you have a specific quesiton for the forum community to assist with?

The question is pointed directly toward Cakewalk. There is too much negativity on the forum as far as bugs, update expectations, and just plain loosing customers after 10's of years being a customer of the company. It's about time that they come out and say what they propose. I believe I have a right to say this as a paying customer.

You certainly have the right to say anything you want.  But given this is a user community forum, I was asking whether you had something we  could actually help you with or not. 
 
If you just prefer to vent, that's up to you - but it sounds like Cakewalk is best placed to answer your quesiton (not users in a community forum), so maybe writing their support or customer service emails may be more productive to resolve your issue than venting on a user forum.

This user forum is from Cakewalk and is controlled by moderators. The company itself looks at what is posted. This site is for Cakewalk a lot of valuable information to see how their company stands. The feedback that they get is enormeus. I have posted mails everywhere and even called Boston from Holland for answers. I feel that this forum is for the company as well as the users. 

Cowboydan,
 
I have to agree with you, the lack of communication is quite bad.   It is so much easier to keep your existing customers than to find new ones every cycle.  A little update would have been nice to keep loyal customers somewhat in the loop, particularly those having problems.      I understand the companies cannot reveal all their plans to the market, however, there are things they can reveal without compromising their strategies or confidentiality.   I too have been a long-time user of Cakewalk software going back to the days of software coming on diskettes and have taken every upgrade since V5.   I find myself looking at other alternatives due to the issues I am seeing with X2 and lack of updates.   I will not list them here as the purpose of your thread is to highlight the communication problems.   Suffice it to say, they create a level of inconvenience that I am not willing to deal with.   Going on 7 months without an update or so much as a simple, "coming soon" message is problematic.   Particularly given that it wasn't so long ago that we were told that Cakewalk were adopting a hot-fix strategy to quickly alleviate critical user issues in between full family patches or version upgrades.
 
Regards
 

spacey
I have a very good feeling about Cake.
 
Nobody stood up and jumped around flappin' their arms and jaws about what was going on
but they have spoken, for those listening, that dealing with issues such as forum formatting changes that could be made would need to be addressed at a later time because they were very busy.
 
Cake has a history of doing some really great things and I think we're in for a treat...don't know when but no way I'm walking out in the middle of this show.
 

Good points... the recent forum software update was sorely needed, and while it certainly took a long time in the end they got 'er done.
 
Let's hope whatever's coming down the pike for SONAR is one of those great things you referred to, because they really have done some great work.   I doubt we'd all be here otherwise. 
 

spacey
I have a very good feeling about Cake.
 
Nobody stood up and jumped around flappin' their arms and jaws about what was going on
but they have spoken, for those listening, that dealing with issues such as forum formatting changes that could be made would need to be addressed at a later time because they were very busy.
 
Cake has a history of doing some really great things and I think we're in for a treat...don't know when but no way I'm walking out in the middle of this show.
 

I sure would love you to be right!
 
;-)
 
Keni
 

I don't think it spells the death of Sonar. They put out a customer survey recently, and they also just announced some new Pro Channel modules. Doesn't sound like the actions of a company that's planning to retire a product. I think the big issue here is "will they fix X2 or release X3?" And to me the silence suggests that they're not going to release another patch. If they were, they would have hinted at it by now. Whereas a totally new release is something that they'd have to give themselves more time to get ready for. I don't think they'd say anything until they had the marketing blurb ready. Hence the silence. Just my $0.02. 

spacey
I have a very good feeling about Cake.
 
Nobody stood up and jumped around flappin' their arms and jaws about what was going on
but they have spoken, for those listening, that dealing with issues such as forum formatting changes that could be made would need to be addressed at a later time because they were very busy.
 
Cake has a history of doing some really great things and I think we're in for a treat...don't know when but no way I'm walking out in the middle of this show.
 

+1 here Spacey.
I have mentioned this in other threads and will say again here, after talking with Brandon at length a couple weeks ago at Gear Fest, I came away with a very positive vibe about the future of SONAR.
As for the lack of communication, well for as long as I've been around (V6 I believe), I have always thought the communication back from Cakewalk was bad.
Doesn't make it right, just makes it the way they have chosen to do business.
 
 
 
 

Grem
I have been a user of CW since PA6.
 
I don't find the lack of an update, or CW not letting us know one is coming, appalling at all.
 
Come on people! I have seen enough of these "No Update" and "The Bakers not talking to us!" threads that I am appalled that someone keeps starting ANOTHER ONE! Good God! Enough.
 
If you don't like the way things are going, get the f out! But just shut the f up already!
 
There I said. I know others have thought it.
 
[Grem shields himself from the ensuing flames!]

I believe freedom of speech does applyhere. Since you are not God or some other entity , just don't click on the feed.