Helpful ReplyLockedVery Bad Feeling about Cakewalk.

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Pragi
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Re: Very Bad Feeling about Cakewalk. 2013/07/01 19:01:35 (permalink)
X2 is the modernst Daw  imo, but not the most stable and not at least  recourse hungry
compared to  Q-base and co.To go more in that direction would fit complete for CW.
 
ELsMystERy
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Re: Very Bad Feeling about Cakewalk. 2013/07/01 19:26:32 (permalink)
I am content with the features of X2; I was content with the features of 8.5 and I prefer SONAR to the other DAWs that I have tried. I just don't want to have to pay for a bunch of new features that I don't need just to get some old bugs fixed, even if they are bugs that I myself rarely, if ever encounter. Cakewalk admits there are old bugs that need fixing. The existing bugs should be fixed and released as a free update and then charge to upgrade to a new version that has new features. It would be nice to know whether or not we will be forced to pay an upgrade fee to get any of those bugs fixed. However, I won't pressure Roland/Cakewalk about it, I will just wait to see what they do and then make the necessary decisions regarding how I will spend my money.

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cparmerlee
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Re: Very Bad Feeling about Cakewalk. 2013/07/01 20:09:58 (permalink)
brconflict
HeatherHaze
 
If X3 has some really appealing new features, how many of us wouldn't jump on that, especially knowing any niggles in X2a have been fixed?  Given that, I'm not sure it makes sense for them to release an X2b.




Marketing guys eat this up. Sure, it makes sense to bypass X2b. If the features in X3 aren't enough to get people to upgrade, the fixes might do the trick. This is an age-old trick that happens to work.


If Cakewalk were asking $50,000 for a product release upgrade, as Oracle and many others do, I think that would be a very strong point.  But it seems to me the Sonar releases are a very good value, and easily within the range that any really serious user should be willing -- even eager -- to pay. 
 
This is not a mass market product like Microsoft Office.  There is a relatively narrow community and Steinberg, Cakewalk, etc are not charities.  Users have to support the product financially or it simply will no longer exist.  So I really don't look upon this as a marketing "trick" or even "marketing" per se.  It is just business reality.
chuckebaby
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Re: Very Bad Feeling about Cakewalk. 2013/07/01 20:29:59 (permalink)
Keni
Ryan Munnis [Cakewalk]
mike_mccue
 
"FWIW, this kind of speculation has been happening for over a decade."
 
Yes, very much so. Each year we have waited only to learn that we are going to have to pay for the bug fixes.
 
Indeed, there was a claim by Cakewalk's CTO that X1 featured fixes for 10 year old bugs in it.
 
I don't need to speculate, I paid for 10 upgrades and I got some bugs fixed by being patient.
 
When does X3 come out?


There's more to every release than just some bug fixes. Narrowing it down to just that is pretty misleading and unfair. All new versions of products have fixes for old things... that's not exactly unique to SONAR. There was a lot of other work and tons of new features that went into the last 10 versions. Surely you can't ignore that?


 
Wow! Ryan too!
 
Thanks for chiming in Ryan... I guess something must have just "broke" allowing the two of you some time to talk with us...
 
I have always been pleased with Cakewalk's relationship with the users and all the many extras "you" have always supplied with giving us more than we ask for most of the time... Very pleasing even when much of it is not useful to me. Sonar has come a long way and I look forward to my future with you guys with great relish.
 
I know I'm frequently harsh in some of my attitudes. But over the years I've found that many of these things I stand up about get resolved eventually, so my staying on it seems to be working! ;-)
 
So, now onto the future!
 
Again, thanks for joining in the chat here...
 
Keni
 


I wouldn't say your harsh keni.
I know you haven't been happy with the x series too much but for what its worth, you've explained yourself very clearly, in a productive way and I agree with you on many things.
you and beepster are two people I admire very much, you have a positive way of communicating your issues.

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stickman393
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Re: Very Bad Feeling about Cakewalk. 2013/07/01 20:31:16 (permalink)
Just for fun, here is a list of the features added to each version of Sonar since Pro Audio 9. 
What a journey it has been! So much of these things I can't imagine doing without. So many of them have been baked in the product since Version 5.
I've egotistically bolded any feature that I, personally, took delight in. (SONAR 3 was quite a release, wasn't it?)
 
SONAR 1
  • unlimited track and effect count
  • 960ppqn MIDI resolution
  • WDM Driver kernal streaming
  • SMPTE sync
  • dual processor support
  • dual monitor support
  • multiple sound card support (64 virtual Main busses)
  • audio loops
  • New UI
  • non-destructive editing, crossfades
  • file import format support
SONAR 2
  • DXi multi-output suport
  • Additional control surface support
  • ReWire support
  • RIFF support
  • UI: Synth Rack
  • UI: Drum Grid and Drum Maps, pattern brush
  • Cyclone DXi included
  • Bundled Smart Loops
  • "XL" version includes 3 bundled plugins (Timeworks, DR-008)
 
SONAR 3 Producer
  • "Gapless" Audio Engine
  • path delay compensation
  • Transmit MTC
  • Easy per-track input monitoring
  • Flexible hierarchical bussing
  • MIDI clip loops
  • UI: New Console View
  • UI: Track Inspector
  • Bundled Sonitus FX, Lexicon Pantheon, VSampler3
 
SONAR 4 Producer
  • Surround Sound support
  • POWR dithering, MPEX Time-scaling
  • Video Thumbnail Track
  • Navigator pane
  • Track Folders
  • Track Layers for multiple takes
  • Track Freeze for virtual instruments
  • Metronome routing to buss
  • Improved loop constructor
  • Bundle: TTS1 (Roland Sound Canvas)
 
SONAR 5 Producer
  • 64 bit & 32 bit Native versions
  • 64 bit floating point double precision audio engine
  • Track View In-line PRV
  • Track Templates
  • Per-clip FX
  • Improved MIDI FX UI
  • Buss waveform preview
  • enhanced Automation envelope editing
  • V-Vocal (by Roland)
  • Bundled: Pentagon I, SFZ, PSyn II, GrooveSynth,
  • RXP REX player, PerfectSpace Convolution Reverb

SONAR 6 Producer
  • Active Controller Technology (ACT)
  • Audio Snap
  • Built-in VST 2.4 support
  • UI: Improved Synth Rack
  • UI: Floating modular Transport
  • FX: VC64 Vintage Channel,
  • SessionDrummer 2
 
SONAR 7 Producer
  • Step Sequencer
  • Improved PRV: multi-lane, customized tool configuration
  • X-Ray window transparency
  • Dim Solo for tracks
  • External inserts
  • Side-chain support
  • CD rip, burn, Publisher
  • V-Vocal: Pitch-to-MIDI
  • FX: Boost11, LP64 EQ / Multiband Compressor
  • Import/Export file format support (AIFF, Ogg, FLAC, etc)
  • Bundle: Z3ta+ 1.5; Rapture LE, Dimension LE
  • Bundle: Dropzone
 
SONAR 8 Producer
  • CPU optimizations
  • WASAPI driver support
  • Instrument Tracks (MIDI+Instrument)
  • Transport: Rewind, FF, pause
  • Loop Explorer 2
  • Aim Assist mouse position indicator
  • Exclusive Solo, Solo Override, Clip grouping
  • FX: TS64 Transient shaper; TL64 Tube Leveler; Channel Tools
  • Bundle: Dimension Pro ; BeatScape;
  • Truepianos Amber; Guitar Rig 3 LE

SONAR 8.5 Producer
  • Matrix View
  • AudioSnap 2
  • Step Sequencer 2
  • MIDI Track Arpeggiator
  • Updated BitBridge XR
  • FX: PX64 Drum Strip; VX64 Vocal Strip
  • FX: Stuff from Project5
  • Session Drummer 3
  • REX import
 
SONAR X1 Producer
  • UI: Redesigned console, track views; transport; track inspector
  • Revised key shortcuts; menus; media browser
  • Revised PRV tools
  • ProChannel (super-fx bin, default set of optional ProChannel-only modules)
  • FX chain presets
 
chuckebaby
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Re: Very Bad Feeling about Cakewalk. 2013/07/01 22:00:05 (permalink)
great list stickman, thanks for that.
nice to revisit some of the new release, so cool features weve enjoyed over the years.

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thunderkyss
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Re: Very Bad Feeling about Cakewalk. 2013/07/01 22:51:36 (permalink)
dubdisciple
 
As far as the patch or lack of patch.  I seriously would rather they put their resources in the next version if it's already in the pipeline than spend too much time trying gto pacify every little complaint in a perpetually uphill battle.  We all know that at some point Cakewalk will provide the newer version dirt cheap anyway.



Damn..... I wish I had something to sell you. I don't even have to get it right, just start working on the next "project"
 
However, I do understand the nature of software & Windows & it's highly possible that no app would be 100% on the platform. But... being that we are all Windows users, we can't deny there is a level we're all accepting as good enough. Otherwise we'd have moved on from Windows. 
 
I truly don't know the state of X2. I don't own it, never tried it. But what I'm seeing here is odd to me. Seems like there is more discontent than content & while it's true this is a help forum, this is not normal. It is true that every other forum sees this level of discontent, but it's cyclical. It's cyclical here too. This is a high period for this forum, if I were at Cakewalk I'd take notice. I'm sure Cakewalk has noticed, the participation in this thread pretty much says so. 
 
I understand they can't talk about future plans, but this wouldn't be an issue if they had a good track record of fixing most of the "major" bugs before moving on to the next version. 
 
I'd work on that "perception" if I were Cakewalk. 

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Re: Very Bad Feeling about Cakewalk. 2013/07/02 00:11:17 (permalink)
chuckebaby
I wouldn't say your harsh keni.I know you haven't been happy with the x series too much but for what its worth, you've explained yourself very clearly, in a productive way and I agree with you on many things.you and beepster are two people I admire very much, you have a positive way of communicating your issues.


Thanks chuckebaby... I do my best to be sincere but I recognize that I get a bit vociferous at times! ;-)

You're always so well focused on getting the job done and sharing your knowledge. I'm always amazed that you stay so alm about issues...

I have always had a lot of faith in the Cakewalk team and still do over many years and many personnel changes. I like to believe it now has a life of it's own!

...and I've also found that it takes a bit of work to bring many issues to the surface and if we all simply grin and bear it, Cakewalk doesn't know of the issue... The more immediate it is to core workflow, the more immediate changes are needed... Who's workflow? Always a good question, but ther are obviously things that essentially everyone uses to varying extent...

Here's to a great software and team of developers/users... I sure want this to continue to bed a part of my life as it has been from the start!

Keni

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ELsMystERy
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 00:14:26 (permalink)
thunderkyss
I understand they can't talk about future plans, but this wouldn't be an issue if they had a good track record of fixing most of the "major" bugs before moving on to the next version. 
 
I'd work on that "perception" if I were Cakewalk. 



I work in application development for an Internet solutions company and we rarely ever have problems with clients complaining about the way we handle our applications. We don't release anything to the client until we have been through the application and made sure that everything works as expected. Sometimes a bug does get through, but it is fixed almost as soon as it is discovered. We don't charge to fix bugs, because those are our responsibility. If I write the code and there is a bug in it that doesn't get found until later, then I fix it and don't wait weeks or months to get the fix to the client. The bug is usually fixed within a few days at no charge and it doesn't take long to compile a program for release. We do charge to add or modify features.
 
I don't expect CW to do business in the same manner, but I also don't like having to pay to get bug fixes, when I have already paid for a product that should be working properly upon installation, it doesn't matter what new features they include with the bug fixes. I am delighted to pay for new features that I like. I am not delighted to pay for bug fixes that the programmers should have made a long time ago.
 
If they spent less time developing new features (new features = new bugs) and more time fixing old bugs, that "perception" would change. It seems that since Roland took the wheel, customer relations has gone downhill a bit.

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cparmerlee
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 00:49:54 (permalink)
With all this talk about X2B, as a new (active) user, I assumed that X2a must have been:
 
a) some time in the distant past; and
b) a pile of crap
 
I just went back to the announcement.  That was only 6 freaking months ago, people, and it was loaded with enhancements as well as bug fixes.
 
You guys don't know how good you have it.  Many software products get a lot worse treatment than that.  One of the realities of software development is that complexity forces larger and larger test cycles.  It is one thing to put out a simple website or mobile app and call it bug free -- or to put out rapid patches if bugs are reported.  That maintenance model is not sustainable as the project complexity increases.  And I would say SONAR is one of the most complex programs in any software category by now.  With something like that, it really is not wise to slop out a patch a day.  That approach will inevitably result in a maintenance nightmare.
 
While this "woe is me" thread was laboring along, I did a small Sonar project to continue up the learning curve.  It was an accompaniment for a set of etudes.  I had the piano track on MIDI already.  I added French horn, flute, and string bass parts, did some nice effects, used the tempo tool to add rubato, rit and fermatas where indicated in the score, automated the mix to match the printed dynamics, and then did an editing cycle in the MIDI editor to clean up some conflicts with the solo voice.  Everything worked perfectly and I couldn't be happier with the finished product.  My guess is my experience is more typical than the stories on this thread.
 
The only bug I encountered is that at one point, the tempo tool stopped allowing me to make changes on every beat.  So I did have to shut down Sonar and start it up again to clear that.  And that is typical of the other bugs I have experienced.  None of them have been very severe in my experience.
robert_e_bone
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 01:01:07 (permalink)
I use X2a for all kinds of midi, and some audio.  I have not crashed X2a since I installed it.
 
My specs are below.
 
There are bugs that cause me to do things differently then I would like, but none of the bugs I deal with are show stoppers, and none of them are causing any kinds of crashes for me.
 
I run only 64-bit plugins, and use a Presonus AudioBox 1818VSL.
 
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Saxon1066
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 02:19:31 (permalink)
cityrat
>>yeah, the silence is starting to remind me of the silence before the death of Project 5
 
That was my feeling as well.  I just recently bought X2 after having been away from it since P5 death. 
 
While I have been working well with Sonar X2, and I like the software and what it can do for me -  I don't like the silence from management.  It is eerily similar to the complete news blackout before the death of P5. 


Why would Roland/Cakewalk update the forum software just before killing Sonar?
HeatherHaze
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 05:36:28 (permalink)
ubuntu
Where I come from the customer is ALWAYS right!

 
Don't get me wrong, that's a great philosophy.  But from a strictly practical viewpoint, the customer is rarely right.  Usually, the customer is an idiot.  Seriously.  But when you're in customer service, you never want to make them feel that way.  Thus..."the customer is always right".  But really, they're probably not.  
 
Just sayin'.  

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Mr. torture
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 06:53:02 (permalink)
I like Sonar for what it is, an affordable easy to use DAW. It has it's glitches, even with the minimal things I do. If I was running a business, I would be on Pro tools. I wouldn't take chances with any other system. Maybe some here think that's dumb, or will list me a million problems pro tools has had. But it's still the studio standard for a reason.
ston
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 08:19:05 (permalink)
The grass can often look greener...
 
A month or so ago I had a week's holiday and during that time I trialled every single piece of PC DAW s/w out there that I could get my hands on (you name it, I gave it a try; presonus, cubase, reaper, fl studio, protools, renoise, acid, mixcraft, motu, mulab, samplitude, reason, ableton...) I was genuinely interested in seeing whether there was another DAW which perhaps suited me better than Sonar.
 
The major omission was ofc Logic (can you imagine how you'd have felt as a customer if you'd supported that on PC for years and years?!)
 
As a bit of background, I originally used Cubase for years, since the Atari days (FYI I paid £599 for a second hand version of Cubase 2 back in the 80's and supported Steinberg up to and including until Cubase SL).  I finally got sick and tired of Steinberg failing to fix bug after bug after bug, forcing customers to effectively pay for bug fixes in the guise of software version updates, often to find the same bugs still in existence (alongside new ones).  In addition, I found the Steinberg forums to be a terrible experience, one of the worst examples of people slagging each other and the company off that I've ever seen.
 
So back to the trial...  Of all the DAWs I tried, the only one that felt different and refreshing and exciting to me was FL Studio.  I much preferred Sonar to all of the others, despite its flaws and shortcomings.  The layout, clarity and workflow just seemed far superior.  Funnily enough, doing that did lead me to re-installing Cubase SL, I preferred it to 7 :-D  I think once money allows I will buy FL Studio too; as well as being a great piece of music software, you get free updates for life.  That is one helluva selling point.
 
There are aspects of Sonar which really make me grind my teeth in frustration, but I hope that Cakewalk irons out these problems as it is a well designed piece of software and has the potential to be great.
lawp
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 08:52:38 (permalink)
wetdentist
yeah, the silence is starting to remind me of the silence before the death of Project 5 & NI's Kore
this
Grem
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 09:02:33 (permalink)
I also have tried other DAWs. I own Studio One and Reaper. I do know my way around both programs but still prefer Sonar. Studio One gets used rarely anymore. Reaper I still use when I work with some friends.

Sonar does what I want. And I feel I'm getting a great deal for the price. When I started doing this in the late '70s with equipment I had to borrow, I never dreamed I would be able to do what I'm doing in my home for the price I'm paying. Call me what you want, I'm satisfied as hell.

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trimph1
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 09:14:36 (permalink)
One thing..are the bakers busy porting X2 to Macs now?

The space you have will always be exceeded in direct proportion to the amount of stuff you have...Thornton's Postulate.

Bushpianos
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 09:22:11 (permalink)
HeatherHaze
  But the responses from Andrew and Ryan have more than satisfied me that our concerns have been heard, loud and clear.
 
I freely admit I'm a big fan of Cakewalk.  But there's a reason for that.  It's not just blind loyalty.



I think a response was what most people wanted...I would love to see more presence from Cake in the forums myself.
 
I support Andrew's methodology of gathering evidence of problems using an official pipeline and not using the forum , being an engineer myself I know how important it is to have a structured fact-based approach to problem solving.
 
I'm really happy with X2, it suits the way I work, it is simple yet powerful.
 
 If you jump ship all you will find is you end up with another DAW with different problems. You will try to convince yourself you made the right choice because you will have just spent several £100's.
 
The fact is that the vast majority of X2 owners are very happy and having a productive and rewarding experience.
 
 

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lawp
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 09:22:16 (permalink) ☄ Helpfulby pianodano 2013/07/14 21:54:39
Andrew Rossa [Cakewalk]
mike_mccue"Just to be clear, there are many more customers who love SONAR X2. Our survey results expressed that very fact." Is that the survey that was limited to a survey set of people who loved X2 before it asked them how they liked it? What happens to the hopes and aspirations of the long time customers whom have spent a couple thousand dollars with Cakewalk but didn't buy X2? What happens to the opinions of people that didn't like X2 enough to pay for it? Trash can?  best regards,mike  


A survey that sets out to answer the questions of how satisfied you are with SONAR X2 would only be limited to SONAR X2 customers. We have surveyed other groups asking how they liked X1 and why they haven't upgraded. 
I never received that survey
MarioD
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 09:37:40 (permalink)
The survey I received was for X2 Producer users.
 
I have been using Cakewalk sequencers/DAWs since ProAudio 9. I went from 9 to Sonar 2, Sonar 5, X1 and now X2. I have been happy with them thus far. I realize the X series had more bugs than the previous series but it was almost a complete re-write.
 
I have had only a couple of X2a crashes that were both caused by 32 bit effects/VSTis. Those are gone now and although there are a couple of minor quirks/annoyances X2a is very stable on my system.

The reason people say the vinyl sounds better is because the music was better.
 
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 09:43:18 (permalink) ☄ Helpfulby Guitarmech111 2013/07/02 09:49:55
Here's the thing guys...

It doesn't matter how "great" this is for you or "that" for you...

Some people need other things...and that is why they use other programs...
and or "rant" about things...

If you don't, that's great.  If you can get by with just X2, that's awesome...FOR YOU,
just be respectful that some CANNOT.

We need to remember that there are millions and millions of "other" users out there..

The "bad" feeling that the OP gets is from the "silence" about product development.
I agree.  It's VERY bad business.  Cake may consider it the "surprise" factor or 
whatever...but the bottom line is "It's just bad business"

Stinkberg is now active in just about every forum, as they've matured enough to realize
that the competition is getting heated, so the ONLY way to keep the customer apprised
is to BE ACTIVE and COMMUNICATE with the customer.  This gives the "Customer" a sense
of being "important and relevant" to the Company. 

IK is actively participating in the forums...they HAVE TO...to keep their customers apprised
of what's going on.  

Other DAW's are doing likewise..getting the "fixes" out ASAP...not playing games...

When a company goes "MUTE" about the PRODUCT, the customer feels "CUT OFF" and
"SEPARATE" and as if he no longer matters to the company.

Cake has developed the mentality that "The Company" is what's important, not the "CUSTOMER"
And the biggest problem that I've seen and heard is that which has been stated

WE DO WHAT WE WANT, SAY WHAT WE WANT, AND YOU JUST SIT AND WAIT LIKE A GOOD LITTLE
CUSTOMER...


I'm sure there are great things coming from Cake, but to remain silent only heightens "speculation"
about what's going on with the Company.  It gives the Customer the impression that he/she "really doesn't
matter" to the Company any more.  IT'S BAD BUSINESS...just look downstairs and see how many
people are switching to Cubase or Studio One....

Cake has a track record of "doing what they want".  They held out on VST to the LAST POSSIBLE MINUTE..
then FINALLY caved, not because they wanted to but because they couldn't see the forest for the trees....
and NOW, history repeats itself with VST 3....they STILL haven't got on board...and that train left the station
several years ago...

X2 is a really good product.  It has the potential to be a GREAT PRODUCT.  They just have to stop playing
the "Corporate Game" and get on with being there for their customers.  They may currently be "gagged" 
by Roland.  If so, then SHAME ON ROLAND.  They need to "look around" and see what's going on.

There is FAR TOO MUCH COMPETITION out there to play these "Games" and the competition is GETTING
FIERCE.  NOW is NOT the time to "retreat" it's time to "ADVANCE"  Only time will tell...


karma1959
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 09:52:37 (permalink) ☄ Helpfulby dubdisciple 2013/07/02 13:06:25
"WE DO WHAT WE WANT, SAY WHAT WE WANT, AND YOU JUST SIT AND WAIT LIKE A GOOD LITTLE
CUSTOMER..."


I think that's a really unfair representation of Cakewalk's response in this thread just because you didn't get the answer or level of detail you wanted.  Some vendors don't attend their forums at all - it's not as if CW hasn't provided any communication in years.  It's obvious you (and some others here) would like more frequent communication, but some comments in this thread come off as adolescent angst more than customer feedback requesting a company to alter their communication approach.

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Guitarmech111
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 10:03:04 (permalink)
I don't believe that it is a communication issue per se as much as it is an effective communication issue.

Roland management should be able to spill the beans if an update is coming for X2a. Magaement makes those decisions all the time. I have been part of the software support and testing field for many years. When the peasants get angry, you try to do some damage control which is what Ryan and Andrew were doing yesterday and part of today so far.

IF management would just allow the indians to say if there is gonna be an update or not, that would quench this fire. I believe that SONAR could be a great product. With X2, they took a couple steps back with my workflow. I would like to see some update that may address what I have already reported. For the most part, Twelve Tone was a stand up company. Unfortunately those days and most of those people are gone. Roland rules the roost now and there have been significant changes.
 
If Greg was to come in here and give a pep talk, THAT would be cool. I don't know that he is even part of the goings on anymore. :)
 
I am not angry that I paid for a producct that does not work well with my workflow after the 1st update. I am just a bit irritated.

Peace,
Conley Shepherd
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 10:23:29 (permalink)
I actually don't really care if the Bakers are super involved with the forum. They are smart and helpful dudes but to be honest I find the users here to be a little more insightful in regards to problem solving. The only communication I need from the company at this time is whether a patch is coming. If not I have to start learning Reaper so I can do the things I am currently unable to do efficiently in Sonar. I won't be able to afford a paid upgrade this fall (it will only have been a year and I have other stuff to buy) and I don't have the time to figure out what the new bugs are or wait for them to be patched.
 
If there is no patch coming that's fine but I need to know so I can plan my next course of action. Really I think the only thing screwing up X2 for me is editing so if I can edit in something else (even X1 if I have to) then mix in X2 that's what I'll do. I would just rather keep things all in one program if possible.
 
If that makes me a crybaby, well that's just like... your opinion, maaan.
karma1959
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 10:24:24 (permalink)
As someone who has 20+ years experience in IT mgmt for a major global company - maybe I have a different expectation and perspective. 
 
I agree communication is a good thing, however there are likely multiple factors contributing to when CW issues communications:
- Maybe they've not yet decided whether to include bug fixes within a new major release, or just issue a stability patch? 
- Maybe there are financial aspects to making such a decision which could be tied to other parts of Roland's revenue streams.
- Maybe there are liability issues as well - e.g. if they comment either way and wind up changing their approach, does that expose them legally?  These are realities within any corporation. 
 
Bottom line - CW has clearly outlined very politely and multiple times that they're not yet ready to comment on the question of issuing another patch for X2 just yet.  It's also clear from above that CW understands people are looking for this information as soon as possible.  I appreciate you don't like that decision, but how you chose to react is up to you.  

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mmorgan
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 10:36:42 (permalink)
OT: I watch my weight and I log it in a spreadsheet incessantly. Any given day I could gain (or loose) as much as 4 pounds (2 kilos) from the previous day. All I care about is at the end of the week, month or year my weight is where it should be overall.
 
It occurs to me that overall I have a pretty good feeling about Cakewalk. They have provided a lot of value for my investment and I sincerely wish them godspeed (dogspeed for you dyslectics) in their quest to deliver a great DAW.
 
Regards,


Mike

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AT
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 11:03:32 (permalink)
I think a few of the long time users are amused that people are worried about cakewalk and the fact they aren't holding worried customer's hands.  That Cakewalk won't tell them and their competitors what Cake's next step is.  Because we've seen this all before.  In the golden days of yore Brandon etc. used to be on the forums all the time telling everyone exactly what was in the next update or version, kernal-like. 
 
It never happened.  Cake has never gotten specific about timelines other than soon.  They have never revealed what X2b/3 was like, or what was in SONAR 5.  Never will.  brandon and Seth were great and did spend time on the forum at TIMEs.  Most of the time they didn't, having a day job.  And we never found out what was coming until it got here, all wrapped up like a Christmas tree.  I suppose they have a timeline for releases, and I suppose these change w/ the Beta testing.  That is why they don't release timelines or prospecti, because they don't know.
 
For the record, I would like an update of X2.  It is glitchy, esp. w/ some of my 32 bit effects.  But then, iLok just released a complete redo and it is screwing up my softube bundle.  Much worse than most of Cake's sins.  X2 is a little glitchy, but nothing that stops me from working.  I just have to come up w/ clever work arounds and make sure to Save.
 
But I ain't worried about them and some secret plan to drain your bank accounts w/ faulty products.  They just spent money w/ Overloud to bring out a new PC effect rack.  Doesn't sound like Roland (who has been around longer than many on this forum) plans to dump Cakewalk
 
So chill dudes.  Make your views known here on the forum - just realize Cake doesn't use this forum for market research or tech support.  They do stop by in their free time to see what us users are saying, but it is usually as users themselves.
 
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there came forth little children out of the city, and mocked him, and said unto him, Go up, thou bald head; go up, thou bald head.
24 And he turned back, and looked on them, and cursed them in the name of the Lord. And there came forth two she bears out of the wood, and tare forty and two children of them.
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Re: Very Bad Feeling about Cakewalk. 2013/07/02 11:16:13 (permalink)
trimph1
One thing..are the bakers busy porting X2 to Macs now?


It already runs on a Mac so why "waste" time?

I run X2a on a MacPro under boot camp and it's very solid and fast!

I don't use the Mac OS (lion) itself as I don't actually like working that OS... But I get the powerful dual-quad processors and lots of RAM....

If you really need to run MacOS, I'm told that Sonar runs fine under Parallels so you can run Sonar while in the Mac OS...

Keni

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Re: Very Bad Feeling about Cakewalk. 2013/07/02 11:59:34 (permalink)
The Cakewalk folks are in a no-win situation.
 
When they release something too soon, and it has bugs, folks here in the forum bash them incessantly over that.
 
If they instead take the time to either add complex new functionality, OR they take time to do more testing to reduce the insertion of additional bugs, then folks in the forum freak out and bash them incessantly over that.
 
It's almost like they are in the position of being referees, in that they are GUARANTEED that a whole bunch of folks are going to be dissatisfied with any call they make.
 
And, has been pointed out before, for a GOOD many years, this cycle has been repeating itself, so wise up folks, it is likely how it will remain.  They are OBVIOUSLY deep in the middle of whatever they are working on, and whenever they feel like they have the set of things that will make their internal deadlines, as well as honoring any partnership contractual timelines and restrictions, at THAT point they will have the collection of items that will constitute the next release of their software.
 
They have clearly pointed out an awareness of everybody's feelings on all of this, and they will at the same time do what they do, in THEIR time frame, with THEIR collection of items to be included in the release.
 
So, GET OVER IT, or don't.
 
If the step sequencer feature request I submitted long ago keeps getting bumped because they choose to work on things like Pro Channel, or Take Lanes, or any number of features that affect WAY more folks than me, I support that, because it makes good business sense for them to do that.  Do I still hope that someday that change will filter into a release?  Sure, I do.  But I am quite happy that Pro Channel exists instead of them providing a small alteration to something that is really only an annoyance for me.
 
I want them to fix show stoppers above all else.  I believe they have a pretty good track record of doing just that.  We saw that with the multiple sub-releases for X1, and we saw a quick fix come out to deal with show stoppers when X2 first appeared.
 
A lot of the bugs that are out there are more annoyances than anything, and I am sure that as they have ALWAYS prioritized their work efforts for the past 20 years or so, that they are continuing to address things that they feel affect the most folks beneficially - fixing the things that are MOST annoying or truly are real problems where there are no work arounds.  As I noted before, the X2a release fixed more than 250 bugs, in addition to adding new functionality and cleaning some things up a bit.
 
Lastly, time and time again, in the course of the countless hours I spend trying to help folks to the best of my ability, I see a large percentage of the issues out there from inexperience,  not reading installation instructions, obsolete hardware that is long past when it should have been expected to work with newer operating systems and DAW software - where drivers are years and years old - and yet folks think that it is Cakewalk's fault, or people have issues caused many times by mostly older 32-bit plugins (and some 64-bit ones too, but mostly 32-bit ones) running on 64-bit systems.  I believe that there are lots of folks about there who have X2a installed and working fine with 32-bit plugins ON 32-BIT WINDOWS.
 
I have Native Instruments software that just will NOT run in Windows 8, and may not have run in Windows 7 (can't remember).  I LOVED their Pro-53 software, but it just does NOT work anymore on current OS versions.  If I REALLY needed to hang on to it, I could build a machine that runs XP Pro or Windows 7 (if it still worked there, again cannot remember), and it would work just fine.  Instead, I have chosen to have MY system run 64-bit Windows 8, with 64-bit Sonar X2a, and ONLY 64-bit plugins, with the exception of the MinimogueVA and the ARP2600VA, which I love dearly - and they happen to work just fine.  And guess what?  I NEVER have had a crash with Sonar X2a.
 
Bottom line, there ARE configurations that run crash free, and there are known things that can cause problems.  We have choices that we have made and continue to make, and those choices affect the stability of the systems we are trying to work with.  When things CAN be adjusted or worked around, COOL, make the changes and keep on trucking.  
 
WE make the choices as to how we set things up, and WE have to live with the consequences, both good and bad.  That's life.  THEY will continue to do their best at developing a balance of new features, enhancing existing features, and trying to eliminate bugs in a top-down prioritization, releasing each version of their product when it meets THEIR corporate planning and delivery schedule needs.
 
The end.
 
Bob Bone
 

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