Got a PM from Andrew and it's all going !!!!!
Minor glitch for me
Yea!!!!
THAT is service...

I hope you guys are getting OT pay!!!!!!!!

Thank you SO MUCH!

Baez


Awesome thanks :).

I "ordered" it. Although now when I try to view the details of the order it says I'm not authorized to view. Not sure if that's another problem.

Go through the order process again. That's what I did. And choose the alternative download link.

Baez


Awesome thanks :).

I "ordered" it. Although now when I try to view the details of the order it says I'm not authorized to view. Not sure if that's another problem.

What Fess said. We will fix the other issue soon for the people who are experiencing it.

My order isn't even in the system yet.

Still I only ordered on Nov 1st and Cake have been sorting it out since Nov 4th.

I shouldn't expect miracles when everyone's stretched to the max as they are at release time.

I've been visiting this circus annually for a couple of years now so I should know better than expect things to run smoothly. Sorry but the Valium doesn't work any more and sarcasm is my only way of getting a little stress relief. I keep promising every year will be the last time I subject myself to this but I see the pretty lights and get sucked in. No-one to blame but myself really.

And now the store is closed due to overwhelming demand...
What did I say about getting money back from those upgrades? 

(I'm not REALLY complaining... it's just that this is SO obvious. I can wait a day or two, Cakewalk has always come through for me in the past.)

Q: How long will my download take? 
  
A: We can’t determine this without knowing your connection speed. We have revamped our download delivery system to give you the fastest possible connection. 
  
Q: Should I wait to download SONAR X1 when the volume of people will be less? 
  
A: No. We have revamped the download system to scale up if required to handle the volume. The amount of people downloading SONAR X1 will not affect your download time. 
  

Due to high volume and the incredible demand for SONAR X1 the Cakewalk Store is temporarily unavailable. We are performing some updates and hope to restore service as soon as possible - our download servers will continue to work during this maintenance period so if you are in the middle of your SONAR X1 download service will not be disrupted.

Stick with it, Keebo!  I finally got mine... only took about 24 hours, two computers, two different Internet connections (1 DSL, 1 cable)... and lots of persistence.

Man, I wonder how Cakewalk's gonna spend all our money!

Andrew Rossa [Cakewalk
]

Please use the email that you used to purchase SONAR 8.5 to log in to the store.

Here are the links for the free download:

Producer

Studio

Essential

Thanks Andrew. I never did get the e-mail, but I used the link that you provided and I was able to download X1. Thank you.

Yes, X1 is installed to a completely separate folder from 8.5.  I do not use Dimension nor Beatscape and did not install them, and X1 works fine.

Yes it should find it if you point it to the right folder.

But some have reported problems with Dim Pro asking for a Valid Serial # and even when you put in the right one it still asks for a valid Ser#.

Now I didn't have any problem with my install. But I am on XP not Vista or Win7.

If you do have a problem with Dim Pro, there is some info on the forum to help out. It involves a edit of the registry.

I ordered the Sonar X1 Producer Upgrade Dec 31.   Now it's Jan 17-

18 days and I’m still waiting for a download link for the X1 Producer upgrade.  I'm trying to post this now hoping someone from Cakewalk reads the threads and can help out. 

Jan 14th I got excited because I received the S/Ns but then disappointed; still no download link.

HELP!!!

3 weeks is completely and inexcusably disgusting!

Mind you 12/8 means mid August this side of the pond...

I'm glad you posted here as I would imagine you'd have tried pretty much everything else by now.

How any company can afford to leave a single customer floating around like this these days is beyond belief, but trust me I don't believe you are alone in this for one minute if that is any kind of comfort.

By any standard it is an outrage!

Call support! I've always just called them whenever I have any kind of problem (and i'm overseas) - they are efficient and friendly and I get at least an answer, if not a solution, right away. Now, mind you, I haven't actually had to call them in a couple of years now, so I can't say for sure if they've put in one of those evil, evil automated support line things, or farmed the whole thing out to Bangalore, but last time I called I had a helpful human in Boston on the line relatively quickly. 

no site admins here that want to help me out this misery???