SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ

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Andrew Rossa
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2010/12/07 21:00:11 (permalink)

SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ

We will begin making the SONAR X1 download available on the Cakewalk Store for purchase at midnight on Wednesday, December 8th. In preparation for this huge launch, here is an FAQ which will help answer any questions you may have and get you prepared for the launch. Taking time to read this beforehand will significantly improve your overall experience.
 
Q: Can I get just a boxed version of SONAR X1?
 
A: No. If you want the boxed version, you must order the SONAR X1 download and then add the SONAR X1 Box to your cart for $29.99 in order to get the boxed version. Please do this in one transaction. You will also receive your serial number via email, which you can use to install both the download or boxed version.
 
Q: If I decide not to purchase the boxed version today, can I purchase it later on?
 
A: Yes, as long as you have purchased the SONAR X1 download, you can go back to the store and add the boxed version to your cart.
 
Q: Why do I have to pay extra for the box?
 
A: Cost of goods on the box is much higher and we are trying to encourage people to go green.
 
Q: I live in Europe can I get a boxed upgrade from my dealer?
 
A: Yes you can and it will cost less than purchasing the download and boxed version add-on.
 
Q: How big is the download?
 
A: All the download size information is listed on the SONAR X1 Download store page for each version. Please read all the information on these pages before downloading.
 
Q: Do I need to have a previous version of SONAR installed in order to install the SONAR X1 Download?
 
A: No. SONAR X1 is a completely new installation. It contains all the content and does not install over a previous version. 
 
Q: How long will my download take?
 
A: We can’t determine this without knowing your connection speed. We have revamped our download delivery system to give you the fastest possible connection.
 
Q: Should I wait to download SONAR X1 when the volume of people will be less?
 
A: No. We have revamped the download system to scale up if required to handle the volume. The amount of people downloading SONAR X1 will not affect your download time.
 
Q:  I completed my purchase on the store but didn’t receive a serial number right away, what do I do?
 
A: Serial numbers may take up to 30-60 minutes to arrive due to the high volume of orders. You should receive your serial number by the time the SONAR X1 files have been downloaded. Serial numbers can now be found in your store account. Use this link: http://www.store.cakewalk.com/default.asp?ma=1
 
Q: I tried to buy the SONAR X1 download but I got a message that says “An item in your cart requires further validation” when I checked out. What does this mean and what should I do?
 
A: This means that our records do not indicate that you qualify for the upgrade purchase you are trying to make. Please verify that you picked the right upgrade for the product you own and that you registered the product. Also, please make sure that you are using the correct store login or email used to register your product. If that does not work it might mean an issue with our records.  Please contact customer service at our toll-free sales/service line Monday-Friday 9 AM to 8 PM Eastern time at 1-888-CAKEWALK (1-888-225-3925) or 617-423-9004 (outside the U.S.) or e-mail http://www.cakewalk.com/About/csr.asp.
 
Q: I am a registered customer but have never purchased from the Cakewalk Store. What should I do?
 
A: Please create a new account only if you have never used the store. Please use the SAME email address you have registered any previous Cakewalk products to ensure we can sync up any existing registrations. We should be able to match up your records. If you have already used the Cakewalk Store to make a purchase of SONAR or any other product, please use this existing account and DO NOT create a new one.
 
Q:  I’ve never purchased any Cakewalk products before. What should I do?
 
A: Please use the Cakewalk Dealer Finder for assistance in locating authorized online dealers, physical stores in the United States or Cakewalk distributors worldwide: http://www.cakewalk.com/Dealers/finder.aspx
 
Q: I don’t remember my login for the store. How do I find it?
 
A: Your store login is an email address.  Try your current email address.  If you don’t have a login and are creating a new one please use the SAME email address you have registered any previous Cakewalk products to ensure we can sync up any existing registrations.
 
Q: I tried to buy the SONAR X1 download but my credit card could not be authorized. What should I do?
 
A: Please try it again and double check all the information you type in including the billing address. If this doesn’t work, please try using the PayPal method which can be used to process most cards without a PayPal account. If that doesn’t work, please contact customer service at our toll-free sales/service line Monday-Friday 9 AM to 8 PM Eastern time at 1-888-CAKEWALK (1-888-225-3925) or 617-423-9004 (outside the U.S.) or e-mail http://www.cakewalk.com/About/csr.asp.
 
Q: What are the hours of operation of for customer service?
 
A: You can contact customer service between the regular hours of 9 AM to 8 PM Eastern time, Monday-Friday. We will be monitoring the forums tonight and checking to make sure there are no major issues but phone lines will not be open.
 
Q: I qualified for a free upgrade to SONAR X1. When can I get my download?
 
A: Customers who qualified for the free upgrade by purchasing SONAR 8.5 on or after November 1st will receive an email on December 8th with information on how to redeem their download. Please be patient as we roll this out to all customers.
 
Q: Is there a prize for being the first person to post a picture on the forum with SONAR X1 installed on my computer?
 
A: Yes, first person who posts a picture of their computer with SONAR X1 installed in this post will get a free SONAR X1 coffee mug and pen (which will be available later this month on the store for purchase)
 
Q: Is there a prize for being the second person?
 
A: No
 
We thank you in advance for reading this FAQ. Enjoy SONAR X1!
 
-Cakewalk
post edited by Andrew Rossa [Cakewalk] - 2010/12/07 22:05:41
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236 Replies Related Threads

    RajahP
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 21:12:07 (permalink)
    Now is there a prize for being the first to respond to this post...NO
    #2
    Scott Lee
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 21:12:19 (permalink)
    Thanks for the info.

    Best,

    Scott Lee (ASCAP)
    SFX Media 
    Song Composer / Engineer / Audio Director

    http://www.youtube.com/user/Dezacrator?feature=mhee

    #3
    MJames4208
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 21:20:51 (permalink)
    let the count down begin

    "I'm careful not to confuse excellence with perfection. For excellence I can strive for, but perfection is God's business."
    #4
    KyRo
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 22:13:26 (permalink)
    ...we are trying to encourage people to go green

    Oh boy...


    Q: Is there a prize for being the first person to post a picture on the forum with SONAR X1 installed on my computer?
     
    A: Yes, first person who posts a picture of their computer with SONAR X1 installed in this post will get a free SONAR X1 coffee mug and pen (which will be available later this month on the store for purchase)
     
    Q: Is there a prize for being the second person?
     
    A: No

    lol xD
    #5
    chrisharbin
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 22:13:56 (permalink)
    I'm scared and excited at the same time

    i7 860/MSI mobo/8GB ram/win7x64ultimate/X2/profire 610/oxygen 61/running 48k currently.
    #6
    chrisharbin
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 22:24:36 (permalink)
    question....

    Q: How long will my download take?
     
    A: We can’t determine this without knowing your connection speed. We have revamped our download delivery system to give you the fastest possible connection.


    Ok, since I can't check the store yet, is it broken down into sections?

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    #7
    Bub
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 23:18:58 (permalink)
    dimelives1


    ...we are trying to encourage people to go green

    Oh boy...

    Not quite what I was thinking.

    Is Al Gore the frickin' CEO of Cakewalk now?

    Every time I hear the word 'green' it translates in to, "Give me more of yours."

    "I pulled the head off Elvis, filled Fred up to his pelvis, yaba daba do, the King is gone, and so are you."
    #8
    Brandon Ryan [Roland]
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 23:38:18 (permalink)
    chrisharbin


    question....

    Q: How long will my download take?
     
    A: We can’t determine this without knowing your connection speed. We have revamped our download delivery system to give you the fastest possible connection.


    Ok, since I can't check the store yet, is it broken down into sections?


    Yes it's broken down into sections. The main installer is broken into two 2.9 GB sections. then there's all the other stuff, also broken out into varying size sections.

    I did a test download earlier from here in California and it took me 38 minutes for each 2.9GB part (@1.5MB/Sec).

    "The sky above the port was the color of television, tuned to a dead channel." WG

    SONAR Platinum | VS-700 | A-800 PRO | PCAL i7 with SSD running Windows 8 x64 | Samsung 27" LCD @ 1920x1080 | Blue Sky monitors with BMC | All kinds of other stuff
    #9
    ba_midi
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 23:42:08 (permalink)
    chrisharbin


    I'm scared and excited at the same time


    I'm sad.  I'm gonna lose a lot of sleep tonight lol



    Billy Arnell (ba-midi)

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    Music gives me life, so I give life Music.
    Thanks for listening - Let's Dance to the rhythm of life! :)
    #10
    ba_midi
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 23:43:39 (permalink)
    I did a test download earlier from here in California and it took me 38 minutes for each 2.9GB part (@1.5MB/Sec).


    Ah, that's good to know, Brandon.   Being a New Yorker here, things will go a lot faster ;)

    You know how you Left-Coasters are :P



    Billy Arnell (ba-midi)

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    #11
    Leee
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/07 23:48:41 (permalink)
    Sonar X1 is really bringing the old farts out of the woodwork.....like ME!   It's been awhile since I've been in these parts, in fact I don't think I recognize a single name.  But, alas there is no time for making new friends now.  With a mere 12 minutes to go, I'm flexing my mouse button fingers and getting ready to click on the big download.

    I knew I should have ordered that higher speed Internet last week! 

    Lee Shapiro
    www.soundclick.com/leeshapiro
     
    Welcome BandLab and thank you for giving Cakewalk and Sonar a new lease on life.
    #12
    chrisharbin
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:05:30 (permalink)
    I don't think I'm going to get the coffee mug/pen



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    #13
    ba_midi
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:07:01 (permalink)
    chrisharbin


    I don't think I'm going to get the coffee mug/pen



    And, as I expected ... the Cakewalk "store" is slow as hell.
     
     

    Billy Arnell (ba-midi)

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    Music gives me life, so I give life Music.
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    #14
    hillsc
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:07:59 (permalink)
    It's time! Where is it? Where IS IT?! It was supposed to magically appear on my computer, wasn't it? I swear I saw that in an FAQ or a Harry Potter movie or something.


    #15
    chrisharbin
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:08:49 (permalink)
    yeeeeep yep yep yep yep yep.........

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    #16
    hillsc
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:11:38 (permalink)
    And, as I expected ... the Cakewalk "store" is slow as hell.


    But, but . . . they said:


    Q: Should I wait to download SONAR X1 when the volume of people will be less?
     
    A: No. We have revamped the download system to scale up if required to handle the volume. The amount of people downloading SONAR X1 will not affect your download time.



    #17
    ba_midi
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:12:47 (permalink)
    hillsc



    And, as I expected ... the Cakewalk "store" is slow as hell.


    But, but . . . they said:



    Q: Should I wait to download SONAR X1 when the volume of people will be less?
     
    A: No. We have revamped the download system to scale up if required to handle the volume. The amount of people downloading SONAR X1 will not affect your download time.

    I think the "download servers" are hosted in a different place/server set than the store.
     
    The Cakewalk store is one of the worst places on Earth lol. 
      
    It's already a big mess.   To say it's slow would be a dramatic understatement.
     
     

    Billy Arnell (ba-midi)

    http://www.ba-midi.com/music/files
    Music gives me life, so I give life Music.
    Thanks for listening - Let's Dance to the rhythm of life! :)
    #18
    hillsc
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:16:49 (permalink)
    I think the "download servers" are hosted in a different place/server set than the store.


    They are. I was just having a little launch-day fun.  :)

    Downloads are certainly all off on a high-capacity CDN . . . and the store is still on the store.
    #19
    chrisharbin
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:20:36 (permalink)
    I made it! Ready to DL...........

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    Bub
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:21:32 (permalink)
    Sweetwater has the X1 Essentials upgrade online for the same price as Cakewalk. I'm just going to wait until they have X1 Producer upgrade listed and get it from them and save the $30.



    "I pulled the head off Elvis, filled Fred up to his pelvis, yaba daba do, the King is gone, and so are you."
    #21
    wormser
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:29:36 (permalink)
    No email yet.
    I think you guys killed the store though as it takes a long time to refresh my account info.

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    #22
    Fess
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:32:10 (permalink)
    wormser


    No email yet.
    I think you guys killed the store though as it takes a long time to refresh my account info.

    Wormser, you're waiting for the email for the free upgrade too huh?



    #23
    ba_midi
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:32:37 (permalink)
    wormser


    No email yet.
    I think you guys killed the store though as it takes a long time to refresh my account info.


    Heh, it's not us.  I'm sorry to say (over and over, I know) the CW store is one of the worst online stores I've ever dealt with.   But, it's consistent at least.   (Consistently bad lol).



    Billy Arnell (ba-midi)

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    Music gives me life, so I give life Music.
    Thanks for listening - Let's Dance to the rhythm of life! :)
    #24
    Korg
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:33:27 (permalink)
    where is my special email...


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    #25
    wormser
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:34:01 (permalink)
    ba_midi


    wormser


    No email yet.
    I think you guys killed the store though as it takes a long time to refresh my account info.


    Heh, it's not us.  I'm sorry to say (over and over, I know) the CW store is one of the worst online stores I've ever dealt with.   But, it's consistent at least.   (Consistently bad lol).


    There is something to be said for that kind of consistency!
    I won't repeat it in a family forum though :)


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    #26
    ba_midi
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:35:54 (permalink)
    There is something to be said for that kind of consistency! I won't repeat it in a family forum though :)


    Haha, I'm tempted to, though ;)


    Billy Arnell (ba-midi)

    http://www.ba-midi.com/music/files
    Music gives me life, so I give life Music.
    Thanks for listening - Let's Dance to the rhythm of life! :)
    #27
    Korg
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:37:17 (permalink)
    look at the date I joined  12/7/2008 


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    Fess
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:39:56 (permalink)
    Korg


    where is my special email...


    Yeah, I was thinking they'd send out a mass email by now. Yes, I'm impatient
    #29
    hillsc
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    Re:SONAR X1 coming to store at midnight EST on 12/8--please read the FAQ 2010/12/08 00:44:01 (permalink)
    Well, if they sold 10,000 upgrades last month and it takes one second to send out every email . . . we should all get our special download emails within three hours.

    If they sold 100,000, then we'll get them within thirty hours.


    #30
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