Thanks MR_Sine. That's the same reply I got way back when. Understandably, they have a "to-do" list and this is not a top priority.

Lurkers of this forum: Now is the time for you to let Cakewalk know that this problem DOES affect you. They will fix it -- they always make good in the end, but when it happens depends on how important this issue is to you. Right now they likely feel that ironing out Sonar 7.0 bugs and meeting new product deadlines is a higher priority than fixing this particular DimLE/DimPro bug, but we need to let them know that Dimension's 96khz problem should also be a top priority. The only way to do that is to email them a support request (and/or call them) and let them know that this problem does, indeed, affect you and impact your work.

For instnace, for me, Dimension is completely unusable because I exclusively work at 96khz.

Remember, BE VERY POLITE. Cakewalk is a good company with a lot on their plate. They aren't Microsoft in size, so they have limited resources. This is just one issue among many and they have deadlines to meet and probably already work late nights to meet them.

Don't pretend to be more than one person. Sadly, some people will pretend to be three or more people by email to get a response. That's not fair. I've worked tech support and that sort of stuff pissed me off. Pissing off Cakewalk won't help anything.

Here's the link.

http://www.cakewalk.com/Support/EMAIL.ASP

Fill in your product, serial number, system information, and write a nice email referencing this forum post (http://forum.cakewalk.com/tm.asp?m=1159575) and say that the bug affects your work and you are looking forward to a fix and want to let them know that you think this needs a higher priority on their bug list. Be polite!

Thanks, everyone.

Cool!

narf - Just FYI, Sonar is 100% solid at 96khz. I've been a Sonar user for years. I'm not sure why they seem to be so uninterested in such a big bug in Dimension, but it's probably related to limited resources and the number of users actually using Dimension at 96khz.

Anyway, if you switch from Cubase, you are safe. Sonar is rock solid these days!

P.S., the piano problem you describe is probably related to the bug noted by DaveClark about fidelity issues at 96khz.

Very similar problem posted as Rapture Biolabs pad prog meltdowns http://forum.cakewalk.com/tm.asp?m=1237529.

I submitted a problem report, and had followup emails but not yet an acknowledgment of reproducibility (hopefully next week when the the snow's plowed)

ORIGINAL: thx1200

Hopefully they are related (Rapture and Dimension both appear to share some core aspects of their engine, but I don't know this for fact). It'd be great to get them both fixed at the same time. I need to email Cakewalk again as last time I did, I never heard back on the status, although the bug I reported has been confirmed and is reproducable. I'll have to check out this other thread too. Thanks for the information, wrkactjob.

Agreed
Here's hoping

11 to go

Bump...

rosefam6 - The bug was confirmed by Cakewalk. I need to contact them again. Last time or two I there were no updates, then I got swamped at work from a giant project and wasn't able to follow this thread. I now finally have time to play in the studio again. Yay.

Do let us know if you can recreate this issue, and if so, please contact Cakewalk Tech Support (the link is in this thread somewhere if you have trouble finding it).

GOOD NEWS! The latest reply from Cakewalk is...

Thank you for contacting Cakewalk Technical Support. We are planning
on releasing a new version of Dimension this year, which will address
this issue, but I have no ETA as of yet. I really wish I had a
work-aroundf for you, other than switching sampling rates.

At least the update will be addressed in the next release! Can't wait for it. Wish I had an ETA...

Yea, Cakewalk may move slow when it comes to some fixes (96khz seems to be low priority), but at least they finally fixed it! Now I am encouraged to buy Dimension Pro when the fix comes out. I've been using (and debugging) plane-jane dimension and dimension LE from P5. I'm assuming that the Dimension engine updates will trickle down to Project 5 eventually. Well, here's hoping that we've brought an end to the nightmarish sounds coming from the Dimension engine at 96khz!!!

It will be interesting to see if this update also fixes the distortion issue from the other thread for SFZ files.

Well, since they figured out how to fix it for Dim Pro, the prognosis for ZETA+ is good! I don't have ZETA+ to confirm that it happens to me, though. :-( May I suggest that you start a new thread with "ZETA+" in the title that refers to this thread for details? Then when you contact Cakewalk Support, give them links to both threads. Meanwhile, other people experiencing the same problem will see your thread who might have ignored mine due to it saying "Dimension" in the title.

Anyway, good luck getting this ironed out with Cakewalk. They'll make good, but it may take a while. :-)

Wow, funny happening upon this thread. I haven't tried the pitch wheel problem but I definately found the Piano banks in Dimension Pro go very wierd in the upper octaves when recording at 24/96. Glad to see it wasn't just me. Can't wait to see the problem resolved as Dimension Pro is a great Instrument but I'd like to set my work flows in 24/96 for composition work.

BTW works well in Reaper on Vista x64.

shang - i don't think the version of Sonar is relevant since this is a confirmed bug in Dimension itself. Hopefully the patch will be out soon. Glad to see more people are entering the realm of 96/24 (and higher). Maybe that will encourage Cakewalk to escalate the concerns of those who have left the 1990s 44/16 recording standard behind. ;-)

I feel your pain, Shang. I work for a software company too (we provide web applications to chemical companies and so forth) and although we work one-on-one with our clients, when there's a bug, we have to have it fixed within a WEEK. Now our situation is totally different from selling software to thousands of customers (like consumer software companies like Cakewalk or Microsoft). But, still, over six months is ... whew... it's hard to tolerate. And I'm a big Cakewalk apologist having been using them since like 1992. Lol. But I still feel your pain. I just keep telling myself they are an overwhelmed small software company trying to do their best. :-/

There was another user in the forums (DaveClark) who pointed me torwards a software sampler called WusikStation. It's very good and also very different from DimPro. There are things I can do in it that I can't in Dim and also vice versa. Despite that, I still can't wait until DimPro is fixed because I WANT to use it so badly, but I work exclusively in 96/24, so I can only use it for a limited number of patches right now. Incidently, I've been using Dim LE and at least I can speak with my "wallet" by not buying DimPro until they release the patch... whatever that's worth.

narf - I agree. I think it was a bad decision. All I can say to everybody here and any lurkers that might be here, don't take the confirmation of the bug or that they have a fix as a reason to NOT contact support and tell them how you feel. If more 96/24 users complain, they may realize they need to put the patch release on a more accelerated schedule. I honestly feel that right now they think only a handful of people are affected and therefore are not making this a priority.

As for your example about buying a hardware synth... That basically happened to me and that's why I'm never buying Emu products again. Long story short: sunk $3000 into an Emulator IV sampler. Sunk another $700 into an add-on effects card (the RFX). The RFX was SERIOUSLY flawed and caused a lot of distortion in many different types of samples run through many different filters/effects. Some was subtle (crackling/soft popping in the "attack" of a sample), some was obvious (-45db noisefloor HELLO that SUCKS). Emu support kept telling me to wait for the next OS phone call after phone call... I did. Then a year passed and I called back AGAIN and they told me, sorry the OS never materialized because we've moved onto other things (this was around the time that the Korg Triton began to dominate the hardware scene and software samplers such as Gigasampler, Halion, and Kontact were introduced and people were abandoning the ol' EIV). Then they had the nerve to tell me that they will not refund me, credit me, or ANYTHING because my warranty had expired while I was doing what they told me, waiting for the OS update! Had I been a little older, a little wiser, I would have explored a class action because this was a design flaw I found out later (or at least I wasn't the only RFX user that had numerous problems). Live and learn, I guess.

Anyway, moral of the story is... don't let companies you PAY for a product off the hook when it doesn't work as advertised. :-) But at the same time, kill 'em with kindness because it really does pay off. You get a lot further with kind words than anger.

Just call Cake, explain the situation, reference this forum post, and when they say "oh yes we have a fix for the next release" encourage them to release the patch sooner rather than later because it is affecting your work.

I've also experienced this 99dB spiking thing at one time or another with various plugins, not just Dimension. As I recall, it's never happened to me before with any Sonar verions before 7. This is definitely not limited to just Dimension. I've had it happen to me with various Wave plugins (which ones, I can't recall), PSP 42, and just 2 days ago, Battery 3, and this is with me running at 44.1khz/24bit with 64bit precision enabled.

That's disappointing.

I also didn't know about the pitch wheel aspect of this until I came found this thread. I just got the squealing sound through basic keyboarding. In fact, I first discovered it simply by playing the default Project5 template, which comes up with Dimension LE already installed.

I agree that it's probably not a good idea to hold one's breath waiting for this to get fixed.

Doesn't feel very good, does it?