perfectprint
"We invite you to check out the store and leave us feedback on this thread about your experience. We'll work to fix any issues as fast as possible."
 
 
 
it wasnt even a rant. he just used the word while giving feedback. what the **** kind of timeframe is 'once the dust has settled' anyway? Talk about derailing threads.
 
Im out of here. 

 Well said.  If you represent a software company be careful how you treat the end user with words. We like to play sensitive "oh you hurt my feelings"!  If you can't use a better choice of words then you should say nothing and let another representative speak.  Being defensive doesn't increase sales. 
 I have a paranoia based from experience when there are website changes.  I've had to dig up emails from various vendors who claimed I never had license when I need to upgrade a product or download it again. This happened more than it hasn't so pardon me. 

kday
It would be foolish of Cakewalk to not offer X4 before their Christmas holiday when folks budget and expect to spend money on gifts and presents.

I've already read the posts after this, but I think it's too late for CW to announce/release X4 now, because it would further wreck holiday budgets.  I've declined my spouse's offer of a Christmas present, yesterday my aunt asked me if there's any software out there want and I said not yet.
 
But I'm not waiting on CW, I have no idea if I'll ever upgrade to X4 (4 releases are jinxed for me personally, CWPA 4.5 was a kind of the gift from heaven that Sonar 8.5 was, and I'm not fond of 8 releases either) but it really depends on what other companies are doing.
 
X3e may still be quirkish, but it's pretty much bullet-proof for me, so I'm very happy.
 
I predict I'm going to spend in excess of $500 on software within 3 months (saving up due to paranoia) so as weird as it was to not hear anything about X4 in October, CW opening a new on-line store now with absolutely nothing I want to buy is even weirder.
 
CW should hire a college kid on vacation to call me daily and tell me why I should want... something.  Ok, that would be harassment...
 
But what I've always loved about CW is that they've always inexpensively (and very effectively) filled voids in other things I couldn't afford, so my head reflexively turns this time of year.
 
Ok, to the point my account on the new site seems to indicate I've not "redeemed" some things that I'm pretty sure I have at some point - I don't need my history from '96 so that's fine - and I'm good.
 
 
 
 

Andrew Rossa [Cakewalk]
Advanced Audio Editing: SONAR X3 & Melodyne ARA Video (Download)

So I managed to get into the new store by going through this link.  Otherwise I just end up at the old store.
 
In the new store, how do you log out ?  There are no user account buttons of any kind.
 
PS. All the  BUY NOW  buttons are pretty hard on the eyes.
 
(actually worse in my case  ACHETER MAINTENANT  all over the place)
 

I clicked on a link in a post above and got to the Cleverbridge shop but no menu option anywhere to see my purchases history.  Should it be there?  If so where?
If I go to the main Cakewalk site and click on 'Store' I get the old store.  I'm totally confused.
 
John

declan
 
 
I've already read the posts after this, but I think it's too late for CW to announce/release X4 now, because it would further wreck holiday budgets.  I've declined my spouse's offer of a Christmas present, yesterday my aunt asked me if there's any software out there want and I said not yet.
 
But I'm not waiting on CW, I have no idea if I'll ever upgrade to X4 (4 releases are jinxed for me personally, CWPA 4.5 was a kind of the gift from heaven that Sonar 8.5 was, and I'm not fond of 8 releases either) but it really depends on what other companies are doing.
 
X3e may still be quirkish, but it's pretty much bullet-proof for me, so I'm very happy.
 
I predict I'm going to spend in excess of $500 on software within 3 months (saving up due to paranoia) so as weird as it was to not hear anything about X4 in October, CW opening a new on-line store now with absolutely nothing I want to buy is even weirder.
 
CW should hire a college kid on vacation to call me daily and tell me why I should want... something.  Ok, that would be harassment...
 
But what I've always loved about CW is that they've always inexpensively (and very effectively) filled voids in other things I couldn't afford, so my head reflexively turns this time of year.
 
Ok, to the point my account on the new site seems to indicate I've not "redeemed" some things that I'm pretty sure I have at some point - I don't need my history from '96 so that's fine - and I'm good.

Even though X3 may have worked well for some right now, for an additional fee you can get the latest X with further bugs fixed in X4. lol And you get some pretty cool new features and updates I assume, and the calming of gear lust if Sonar is your primary DAW for production.
 
But Christmas holiday shopping season always incur additional holiday consumer spending when products are available. As people's budget money becomes depleted after Christmas.

Skyline_UK
I clicked on a link in a post above and got to the Cleverbridge shop but no menu option anywhere to see my purchases history.  Should it be there?  If so where?
If I go to the main Cakewalk site and click on 'Store' I get the old store.  I'm totally confused.
 
John

We're still working on some details with Cleverbridge, but they maintain a purchase history for you when logged in. The back end is completely different from the old store however, so Cleverbridge won't show a purchase transaction made on the previous store 10 years ago.
 
Considering that, we of course still maintain all of your product ownership, downloads, serial numbers, etc., so you won't actually have to log into the "new store" to access downloads etc.. If you log into your account and any product ownership is missing, just let us know with the Feedback form at https://www.cakewalk.com/My-Account/Feedback

https://www.cakewalk.com/My-Account is the direct link to your SSO page. There is an option to view product history on that page. There is a link to https://www.cakewalk.com/My-Account in the upper right-hand side of the Cakewalk home page http://www.cakewalk.com

You are already logged in. You need to go to your "My Account" page https://www.cakewalk.com/My-Account
This link is on the Cakewalk Home page (and most other Cakewalk pages) to the right of the search entry.

Hi, Ryan, I've already sent a feedback form and PMs but I think they're not getting to you...

Ryan Munnis [Cakewalk]

Atsuko
Hi, Ryan, I've already sent a feedback form and PMs but I think they're not getting to you...

They are, I'm just very busy :)

Ok, Thanks!

Okay, just bought the Melodyne ARA video. The transfer to my account after buying (Paypal) was instant so that is good.
 
A few things: I don't really care for the store design at all. It feels too big and too outdated. Shrink the text and the buy button down quite a bit and that will probably help a lot. Maybe also left side navigation so we can narrow products down further. For instance, if I'm looking for Z3TA+ 2 Packs, I don't want to have to look through Rapture packs to find them. Most stores use left pane navigation because it works well.
 
Another thing is that I would love to see an "already owned" banner next to things we've already bought if possible.

And the insanity of single log on continues.
 
I log in to the CW website, but when I attempt to view the store I am informed the PW is not correct. So I attempt to change the PW and the email info is also not accepted.
 

And the list used to be sorted by date. Now by product.
DP 1.5 is listed three times.
WHICH IS THE LATEST I PURCHASED?????????????

The layout has nothing to do with touch screens. Can we try to keep the feedback constructive? If you don't like the new layout that's fine and that's okay. There are some design considerations for future products that will not work with the old layout.

My personal concern is more about functionality. How are things working? Arguing over the size or layout of things will always be subjective. Whether or not something works, however... well who can argue with that?

jm24
And the list used to be sorted by date. Now by product.
DP 1.5 is listed three times.
WHICH IS THE LATEST I PURCHASED?????????????

The list is a list of product ownership. It is not a store transaction log. It is not trying to be that. Instead it is focused on delivering product ownership consistently and accurately. If you have DP listed three times it most likely means you own three copies from various purchases.

Edit: typos galore... sorry!