STinGA
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Re:No audio! Please help me start
2012/10/15 12:07:56
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Sorry post should have read I'm not sure advanced will help with driver installation.
Win 8 x64 Sonar X3b Producer X64 Edirol UA-101 BCF2000 A-Pro 500 Roland TD-6KV
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 12:08:12
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OK - just finished talking with tech support. Per them, Windows sees the device as a generic device and hijacks the driver installation process ONLY if that Advanced switch is NOT on. AND, since we had gotten past that by editing the Local Group Policy, the driver installation program does not see the device EITHER, if that switch is not ON prior to plugging it in. They have just not had many issues reported outside of that switch. They did indicate that sometimes if a USB port is seen as a HUB then that can cause trouble. And, lastly, we need to try doing the installation over again after disabling any antivisur programs that might be running. These can DEFINITELY interfere with installation. So, post reply to tell me you are there, and we shall run through a hopefully short series of things to try this anew, looking for some very specific conditions as we are doing it. I will gather my thoughts for a moment, switch the laundry to the dryers and we can begin. I don't think it will take too long to run through this. He and I did concur that it IS possible that the switch itself could be defective, and if that is the case (our conclusion if the next steps do not fix this), then an exchange or repair would be in order. Back in about 5-8 minutes, Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 12:14:41
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I repeated the installation dozen of times and infact at the begining the "ADVANCE" button was set to off. Later I have set it to ON but it did not help either. Have you a restore point you can go back to post driver installation so you can start agin? I am not sure what you mean
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 12:19:57
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Bob, before editing the Local Group Policy the advance switch was off. We discovered that later.
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 12:20:27
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I don't think the restore point post is from me. Anyways, I also believe you on the switch, but I am not 100% sure when it was turned off/on during the process, so - that being the case in my brain - we will just try a few things, and if we can demonstrate that the device installation is EITHER 1) hijacked by Windows when we have made SURE the switch is on, or 2) had the installation program just sit there after plugging in the USB cable - again knowing that the switch is ON, will leave the logical conclusion that the switch itself is likely physically inoperative. All of the above should not take us too long, as we are now seasoned PROS at running this thing. Sooooooooooo, here we go. I will post this and while you are reading through this post I will be writing the post containing the series of steps to run the first of our new installation attempts. Bob
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 12:26:24
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Ok, I will abort the previous installation, this will uninstall any UA-25 files and restart system
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 12:35:14
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OK for our first attempt: 1. Please make SURE that you have gone back in to UNDO the change we made to the Driver Installation policy in the Local Group Policy Editor. The steps to undo our change are as follows: - Hit Windows Start button
- Type gpedit.msc and hit enter
- Expand Administrative Templates, under Computer Management
- Expand System
- Expand Device Installation
- Click on Device Installation (Below the parent level that also says Device Installation)
- Now, in the right pane, double-click on the last item in that list - Prevent Installation of Devices not described by other policy settings. This will open up that particular policy for editing.
- Make sure that the radio button for Not Configured is selected.
- Click Apply and back out of it all - that piece is done, returning Windows to its default behavior
- Restart Windows - making sure that PRIOR to it restarting you unplug the interface
2. Now that we erased our prior change, we can try the install again. First, make sure that the Advance Switch is ON. 3. Now, run the Windows 7 x64 bit UA-25 driver installation program 4. When it asks for you to, plug in the interface, using a USB port on the BACK of the computer (they said sometimes the front ones are like hubs which can cause problems - per them). At this point Windows should NOT see this as a generic device, due to that switch being in the On position. 5. At this point, your driver installation program should detect the device, again because that switch is on, and it should ask you to click a next button to continue, at which point it will finish installing the correct drivers. 6. If the above does NOT result in a successful installation, then it is my conclusion that the switch is physically defective, and that you need to exchange/repair the device. OK - so go try all of the above steps and please post back as soon as you finish. I do not know what this switch looks like, so I have no way to guide you on which position is the ON position. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 12:36:38
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The installation documentation actually states that the device installation will automatically continue once it detects the device after you plug it in, so I don't think there is any hitting of a 'Next' button after you plug it in. Bob
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 12:39:01
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And I forgot to also mention that before we chalk it up to a faulty switch, we have to repeat the above test AFTER disabling any virus software - IF the run you are working on now does not work (we may have to repeat the steps after disabling your antivirus software if the other steps I just told you to run fail). Sorry about any confusion, Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 12:40:50
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Thanks, everything in point 1 is done. off to installation
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 12:43:51
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DONE !!!!! Driver provider: ROLAND !!!
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 12:52:29
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WAHOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO (trying to match the number of posts I had on this one) I can't TELL you how happy I am at the moment. I may just come over now for that cold beer. OK - so maybe make a system restore point now. That is GREAT news indeed! 1. Now, check to make sure you have a reasonable sample rate in the interface before you get into Sonar 2. Again PRIOR to Sonar, make sure the interface is now your DEFAULT audio device for your system 3. One more, PRIOR to SONAR - make sure Windows Media Player sounds good when you play a song. 4. OK - NOW get into Sonar do NOT get into a project yet 5. Hit the letter P to get into preferences 6. Go to Preferences>Audio>etc and make sure you have ASIO specified, and that your sample rate MATCHES your settings in the interface itself 7. NOW go create a project and post back results on how it is all sounding Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 12:53:33
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I have now UA-25 checked in X1s AUDIO->DEVICES->INPUT DRIVERS and OUTPUT DRIVERS
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 13:00:04
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YAY! Did you manage to follow ANY of the other steps? Just wondering what you set the sample rates to,and if WMP sounded OK prior to you jumping into Sonar. (I really can't blame you for skipping ahead) Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 13:03:16
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UA-25 is the DEFAULT for recording and playback in Windows control panel. Windows Media Player works fine. Now I go to X1 and hear nothing. The green volume bar is not flashing. Seems I do no know how to assign UA-25 to track input
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 13:05:46
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Well, what are you trying to play? How about you do this: 1. Create a new project, using Normal template 2. Insert an audio track 3. Click on the track number to select the track 4. Click File>Import>Audio and pick some MP3 or WMA file 5. Hit play after it loads the tune and see what happens Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 13:17:27
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I have bass guitar plugged into UA-25, and armed track makes no sound. I am also playing back the project that I was done yesterday, bass that I could not hear while playing but could hear once it was recorded. Now I do not hear. There is a gray horizontal bar on each channel strip just under letter IN/OUT. It is set to None and I cant change it
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 13:22:19
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1. Create a new project, using Normal template 2. Insert an audio track 3. Click on the track number to select the track 4. Click File>Import>Audio and pick some MP3 or WMA file 5. Hit play after it loads the tune and see what happens The mp3 file is imported OK, no sound though
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 13:25:09
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Can you go back to a simpler thing please? I know you want to run to the end of it all, but so far being methodical is the ONLY reason we are even AT this point. Please, let's check to see if just playing a simple MP3 tune imported into an audio track works. THEN we will figure out what is interfering with your bass track. OK? Thank you, Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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STinGA
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Re:No audio! Please help me start
2012/10/15 13:26:20
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This may be a silly question have you monitors plugged in to your UA25? If not you will hear nothing unless you use the headphone slot.
Win 8 x64 Sonar X3b Producer X64 Edirol UA-101 BCF2000 A-Pro 500 Roland TD-6KV
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 13:26:31
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ok - I was typing when you posted the results of the MP3 test. OK - so we have some more debugging to do. I did not see any response to my earlier questions about sample rates in preferences. Can you go back and provide that info for me please? Thanks, Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 13:27:11
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I also do not see where you told me anything about the sample rate on the interface itself. Please respond with that, as well. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 13:30:02
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Imported mp3 is visible but there is no sound
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 13:35:38
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Stinga - that's not a silly question at all. I have no idea where he stands right now, as once the drivers got installed he kind of went loco and dropped responding to questions on what was what. So, Afrodrum, can you take a chill pill for a moment and catch up on responding to the requests for information that I have posted? Obviously, there are some things to continue to do to get you running properly, but you need to participate to be part of the solution. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 13:44:04
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Bob, perhaps I overlooked your question about sample rate. It is 44.1 in preferences for new projects. It is also manually switched to 44.1 on device. Yes, monitors are hooked I toggle between WMP and Sonar to make shure the lack of sound is not because of something stupid.
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 13:49:56
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I suppose I found something, at least now imported mp3 is audible. Playback Timing Master was set to "none"
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 13:52:04
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It's ok - I just need to reign you in until we make sure everything is working. I know you got excited, but we just need to finish this as methodically as we started, because THAT's what worked to get us past all of that other junk. So, at this point, you are in your project, you have ASIO specified for your drivers, sampling rate is 44.1 in Sonar and in the interface itself, you have an audio track with an imported MP3, and when you hit play you get no output. If the above is not correct, then please post back immediately with any corrections. I am going to start composing another post, based on the above understanding, while you read this one. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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robert_e_bone
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Re:No audio! Please help me start
2012/10/15 13:53:06
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Can you please stop tweaking things so that I can walk you through this in a sensible fashion? Otherwise, I am going to just drop out of the thread. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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arachnaut
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Re:No audio! Please help me start
2012/10/15 13:55:24
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Don't forget to hold SHIFT key when you start Cakewalk with a new driver - it will run through the audio check program.
- Jim Hurley - SONAR Platinum - x64 - Windows 10 Pro ASUS P8P67 PRO Rev 3.0; Core i7-2600K@4.4GHz; 16 GB G.SKILL Ripjaws X; GeForce GT 740; Saffire Pro14 MixControl 3.7; Axiom 61 64-Bit audio, SR: 48kHz, ASIO 256 samples latency, Rec/Play I/O Buffers 512k, Total Round Trip Latency 13 ms, Pow-r 3 dither
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Afrodrum
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Re:No audio! Please help me start
2012/10/15 13:55:30
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Bob, after I changed Playback Timing Master I can hear imported mp3, samples and the rubbish bass lines I recorded the other day.
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