ShellstaX
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/28 10:39:47
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Ryan, Willy ... A month down the track and, as per Ryan's earlier general note, it looks like I'll have to deal through Support for this because I've had no response from my Feedback submission regarding incomplete transfer of My Account / My Products from the 'traditional' Cakewalk Store.
What's Cakewalk's view on the status of Product Registration migration? I do see the addition of the 'Free Offers & Giveaways' since last time ... but this is also incomplete e.g., No Gobbler redemption code nor other template and video download locations.
My understanding is that the new My Products page was to become the authoritative location (at a time in the future). At this rate I don't trust that it'll ever be resolved for everyone because I suggest there's a bunch of people who are simply unaware of the potential issue(!?)
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ston
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/08/29 11:30:58
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I've done this now (it's been ages since I last accessed the Cakewalk site or forums), but I'm not entirely sure what's different..?
Before:
2x passwords (for forums and shop), both using same email address.
After:
2x passwords (for forums and shop), both using same email address.
The MyAccount page seems to have the same stuff in it as before (registered products, order history), with a very similar if not identical layout.
Maybe it's all magical stuff hidden beyond the mystical user interface veil..? :^)
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orienquest
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/09/05 13:34:57
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I cannot log in with my old login name? It says there is no user by that name. I tried resetting my password twice. The migration process cannot find my User name. How do I go about getting that info? There is no direct section of support that is for cakewalk forums?????? Why not? The only way to get support for my old account is to create a new account so I can post here???? I left message also on feedback tab after creating a new account. I would like my old account back please....help.
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thomasabarnes
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/09/06 18:29:52
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Hi Cakewalk employees or anyone who can help me:
I went through the motions to get my SSO account. It worked for a few days, but now it doesn't work.
Let me describe my experience?
After I 1st got the SSO account, I would sign into the forum and then go to the Cakewalk store, and I would already be signed into the store. I didn't have to log into the store. After a few days, I would sign into the forum (automatically as I selected the option to remember my login info, and I would be automatically signed into the forum) but then when after being signed in into the forum, and I go to the Cakewlak store, I would have to log into the store. Why is this?
I tried to go through the motion again to apply for a SSO account, but it says my username, thomasabarnes, is unavailable.
I'd like to be able to have the SSO function working for me, again. Can I get some help, so I can have the SSO function working for me again, permanently?
 "It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant. SONAR Platinum X64 (jBridge), Windows 10 Pro 64-Bit, Core i7 990X Extreme Edition Processor 3.46 GHz 6 Cores, Gigabyte EX58-UD5, Crucial Ballistix 24GB 1333MHz DDR3 @1333 MHz, TASCAM UH-7000, Behringer X-Touch, EVGA GTX 980TI Superclocked 6GB, 1TB Samsung EVO 850 SSD, 150GB, 320GB, 1TB 7200rpm HDDs
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scook
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/09/06 18:38:00
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sock monkey
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/09/06 18:47:09
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chasmcg
The new forum is not very good. I sign in. Make a comment and get a "Either the feature is disabled , or you do not have sufficient permission" error. This happens all the time. So I sign out, sign back in. Comment once and it happens all over.
It's really makes me not want to post. Frustrating as hell. I hope someone is reading this and something done ASAP!
This is exactly what I get on all but my XP Laptop. My W7 and W 8.1 kick me out after I log in the minute I open a thread. All are using Chrome, I'm logged in to chrome so my bookmarks are shared. I totally had to give up on my Cactus Music account as even following instruction for the cookies I continue to get the internet is broken. Funny how this account on a same computer worked the first time.
Cakelab - Sonar X3e Studio Singer Songwriter, Solo Performer, Acoustic Duo and semi pro Sound Monkey.
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thomasabarnes
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/09/06 20:32:19
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scook
The Single Sign On current only works for the forum and https://www.cakewalk.com/My-Account it has never been used for the real store account attached to http://www.store.cakewalk.com/b2cus/default.aspx. The real store account is still a separate entity with a separate sign on.
Scook: The My Store Account part of the store is what I'm talking about. And as I said, SSO was working for a few days for me. I would sign into the forum and then go to the My Account part of the Cakewalk store and I would already be signed in. But, that is not working, anymore. I'm wondering what's going on. EDIT: Oh, and I am using Chrome. EDIT 2: Ok, Scook, I think we are talking about different My Accounts. But, as I said, SSO was working for a few days for me. I would sign into the forum and then go to the My Account part of the Cakewalk store and I would already be signed in. Now, I'm wondering what the SSO is referring to. I thought it was referring to that we could use a single sign on to be logged into the forums and the Cakewalk Store My Store Account. I need some clarity from Cakewalk, now, about what places on the Cakewalk sites we are to be able to be logged into with a single sign on.
"It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant. SONAR Platinum X64 (jBridge), Windows 10 Pro 64-Bit, Core i7 990X Extreme Edition Processor 3.46 GHz 6 Cores, Gigabyte EX58-UD5, Crucial Ballistix 24GB 1333MHz DDR3 @1333 MHz, TASCAM UH-7000, Behringer X-Touch, EVGA GTX 980TI Superclocked 6GB, 1TB Samsung EVO 850 SSD, 150GB, 320GB, 1TB 7200rpm HDDs
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scook
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/09/06 20:52:14
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☄ Helpfulby thomasabarnes 2014/09/06 22:01:34
The Single Sign On has no link to the REAL Cakewalk Store account, there is only "MY Account" and the forum. The "My Account" page looks like this (ignore the green box and arrow):  If you cannot get to this page by following https://www.cakewalk.com/My-Account there a problem with the Single Sign On Stuff. If you are having trouble getting to your REAL Cakewalk Store account page using this page http://www.store.cakewalk.com/b2cus/login.aspx?returnURL=%2fb2cus%2fmyaccount.aspx%3fma%3d1 and your old store credentials there is a problem with your store account not related to the Single Sign On initiative. The Single Sign On to your REAL Cakewalk store account has not be implemented. The only things implemented with the Single Sign On so far are a holder for your store account data https://www.cakewalk.com/My-Account (NOT the real store account, just a copy of the the product list shown in the Products tab) and the forum. At some point in the future the REAL Cakewalk store accounts will be part of the Single Sign On.
post edited by scook - 2014/09/06 21:01:50
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thomasabarnes
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/09/06 21:05:25
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Scook:
That was an enlightening post.
According to what you have described as the 2 Cakewalk site areas SSO is related to, SSO is working for me.
I misunderstood and thought SSO meant a single sign on for the forum and the Cakewalk store My Store Account.
SSO is working as designed to this point.
Thanks for the help, man.
You are a great forum user! If forum users are to be chosen for forum admins, it would be beneficial for us forum users, if you would be chosen as one.
Take care, ole good guy, and see you around. :)
"It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant. SONAR Platinum X64 (jBridge), Windows 10 Pro 64-Bit, Core i7 990X Extreme Edition Processor 3.46 GHz 6 Cores, Gigabyte EX58-UD5, Crucial Ballistix 24GB 1333MHz DDR3 @1333 MHz, TASCAM UH-7000, Behringer X-Touch, EVGA GTX 980TI Superclocked 6GB, 1TB Samsung EVO 850 SSD, 150GB, 320GB, 1TB 7200rpm HDDs
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sock monkey
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/09/06 22:56:58
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Willy Jones. I knew it it all along.
Cakelab - Sonar X3e Studio Singer Songwriter, Solo Performer, Acoustic Duo and semi pro Sound Monkey.
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Muskee
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/09/08 10:45:37
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My new forum account (I had to create a new one because my current user login name wasn't in the user database) shows my old forum account user email etc. this will be the third time I've tried to post.. Hurrah, if it works this time.
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Sixfinger
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/09/08 11:21:40
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I haven't been able to log in in weeks, I contacted support and did get reply this morning. So they are on it. :)
However last night I did a windows update including explorer 11 ( on windows 7) and after that I was able to log in.
So if you are on a old browser might be worth a try.
Sonar Platinum , ADK Computer -Intel - Penryn Quad Core Q9400 Processor, Windows 7 Home premium 64, RME Fireface UFX, Grace 101 Pre's, A-800 Pro, assorted mics, Strats ,Les Pauls, Mesa Boogies http://lionfeather.com
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Piet
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/10/24 09:45:23
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Gents, I can´t login with my old name since months. Help, or is ist too late? What I tried over the last 3 months Using different browsers: Tried several times to migrate my forum account. Typing in my name- forum login etc Every time I tried this a pop up appeared: wrong password or any other thing "wrong" In between I deleted the cookies, updated the browser-no love. Resetting 4 times my password= nothing Wrote the technical support- Wrote them that I already had reseted my password, but they recommend again to reset my password- and guess wht- nothing happens. Also I know that it could be my failure. My old forum name: Pragi Thanks in advance !
post edited by Piet - 2014/10/26 11:41:51
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Piet
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/10/28 05:29:35
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Anybody ?
Every help appreciated.
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Karyn
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/10/28 05:44:52
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This is one that us Hosts can't help with. All I can suggest is to send a PM to either Ryan Munnis or Willy Jones. They're the experts with login problems and have the tools to help.
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Piet
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/10/28 07:16:57
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Karyn
This is one that us Hosts can't help with. All I can suggest is to send a PM to either Ryan Munnis or Willy Jones. They're the experts with login problems and have the tools to help.
I will try that, thanks a lot.
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c5_convertible2
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/11/04 07:13:05
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I too have a problem with the migration... When i tried to migrate my 'old' account (c5_convertible), it told me that the password was incorrect, so I reset the password. When I did that, it told me my account name (c5_convertible) was not available. So, I thought, maybe it (or I...) did it already, and i tried logging on, which didn't work. I tried re-registering with a new account, but it told me that my email address was already in use. So, I dug up another email account that I have, and used that to create the account I'm using in this post.
I wanted to ask support, but I couldn't find the correct form for a forum issue... So, can someone (probably from cakewalk) help me with this? I would like to use my old account name...
Thanks.
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scook
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/11/04 08:07:56
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c5_convertible2
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/11/04 08:18:29
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ok. Thanks! I'll post the question there, as soon as I get home, as the corporate proxy doesn't allow the link... Strangely enough. This one works fine, but the one you pointed to doesn't... go figure :)
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scook
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/11/04 08:38:37
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I fixed the link. The link is to the Forum Discussion area. It should be visible from http://forum.cakewalk.com in the Feedback Loop section.
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super pissed
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/11/25 14:38:49
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I see that I am not alone in this, hence the NEW user name as it seems my one and only username I have always had is now "unavailable" while my store account is working fine (same un and pw).
I would like to stop using this new user name as it may reflect on my conduct. It actually reflects this loss, so please understand my grief.
If someone would be kind enough to tell me exactly how to regain what I have lost, I would appreciate it. And please don't tell me that it's my fault as it's not. I made no changes on my end.
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scook
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/11/25 14:50:49
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See post 258 above for the forum discussion link, you will see threads similar to your issue there. Create a thread over there. FWIW, the store account uses a different authentication scheme.
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super pissed
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/11/25 15:13:24
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yeah, I have no problems with the store account...yet. I did see that my user account and picture and history are all still in the forum, taunting me, I just have NO access to it. I can't even get the forum to send me a new password to my email.
I appreciate your pointing scook, but I haven't found anything that helps yet. I tried deleting the cookies - nope, didn't help.
I am using X3e 64bit and the VS-700 through WIN7 64bit, Intel i5 and 16 GB ram. But then, all that information is on my real login...
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scook
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2014/11/25 15:18:20
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No need to append to this thread. Any action will happen in the forum discussion thread.
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McMoore11
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2015/01/12 21:21:38
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Um, I logged in (or 'migrated') to the new system for the first time tonight and found that none of my products, serial numbers or registration codes are there. It's telling me I have no products. Huh...? Mark Moore Sonar X3 Producer with all the bells and whistles user.
post edited by McMoore11 - 2015/01/12 21:33:47
It takes one to know one, and vice versa. www.wetdogmusic.com www.soundcloud.com/markmoore-1 Sonar Platinum running on a AMD-A10 7700K 3.40 GHz, 32 gig RAM, Windows 10 with 2- 1 Terabyte externals. Black Lion pres and Word Clock into BL modded Motu 896mk3. Shure KSM44 and Neumann U67. Dynaudio BM5 with sub and Blue Sky monitors, Evidence Audio cabling. Auralex treatment. Kona coffee. Michigan craft IPAs.
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frankzentura
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2015/01/20 18:16:37
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Well this so called Single Sign On has been a stinker for me so far. I switched to the new system under my original email address and now it is refusing to log me in or send me a password to get me back into my account. I filled in the support sheet on the website five days ago and have thus far received no response! If this is what "the cloud" is all about, count me out! Am I going to have the same problems with the subscription account?!?!?!
Is there a DIRECT email for support so I can get my licenses back or am I just going to have to call it a day with Cakewalk and move on?
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scook
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2015/01/20 18:20:16
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Beepster
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Re: Cakewalk, Single Sign On and You - Migrating Your Forum Account
2015/01/20 18:25:34
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frankzentura
Well this so called Single Sign On has been a stinker for me so far. I switched to the new system under my original email address and now it is refusing to log me in or send me a password to get me back into my account. I filled in the support sheet on the website five days ago and have thus far received no response! If this is what "the cloud" is all about, count me out! Am I going to have the same problems with the subscription account?!?!?!
Is there a DIRECT email for support so I can get my licenses back or am I just going to have to call it a day with Cakewalk and move on?
They've been busy with the new release and unfortunately Cake email support ain't that swift at the best of times. If you are in the US you can call them toll free or just PM one of the Bakers here and they'll likely get you sorted right quick. I had some concerns (not problems) with the new store before they launched it and they gave me TONS of help to get things set up how I wanted. Seriously I was being a massive pain about it and they dealt with it quickly and pleasantly. No bigs.
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