joenj07087
Max Output Level: -87 dBFS
- Total Posts : 166
- Joined: 7/22/2009
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 12:53 AM
(permalink)
well I hate to say this but I see now that others have not received the Download E-mail yet(as of 12Noon), is not just me.....! all my registrations are there.....so that is set..I guess we just have to sit still, they will get to us ! I hope!
APPLE IMAC 27" 2.93 GHz INTEL QUAD CORE i7 running windows 7 with PARALLELS DESKTOP SONARX1
|
noiseboy
Max Output Level: -82 dBFS
- Total Posts : 419
- Joined: 1/24/2007
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 12:55 AM
(permalink)
Notecrusher
Hello? How about somebody from Cakewalk post an update. Not a word today. This launch is a catastrophe.
Oh don't be daft! Less than 24 hours after the announcement, and if every issue isn't resolved it's a catastrophe?! They've explained emails will be sent out in batches, and their database issues will be looked at. Give 'em a chance - not sure what their timezone is, but they may not even be at work yet!
|
Phoenix
Max Output Level: -56.5 dBFS
- Total Posts : 1886
- Joined: 11/7/2003
- Location: Long Island, New York
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 1:03 PM
(permalink)
Here's another issue--and a resolution: I was trying to download my file in IE8 without success; it kept downloading 84.8kb of something with the right file name ith then pronounced "not a valid Win32 application" (well, DUH!). Then I had a brainstorm and installed Firefox (I should say re-installed; this is my second go-round with Win7 RC 64-bit). Ta-daa!
Downloading now. Thanks, keith, for reminding me--Firefox has a built-in download manager. There's also a handy little add-on called "Down-Them-All" which is even better.
|
simppu
Max Output Level: -88 dBFS
- Total Posts : 105
- Joined: 12/31/2003
- Location: Finland
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 1:28 PM
(permalink)
How to get the upgrade file? The support home page link gives the following:
Server Error in '/' Application.
The resource cannot be found. Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.
Requested URL: /Support/SONAR/Page.aspx
S X1, Windows 7 64b, Echo L 3G, AMD Athlon 64x2 6000+ 3gHz, 8G RAM, SAMSUNG HD501LJ SCSI, ATI Radeon HD2400, TL Audio Ebony A1. http://soundcloud.com/samijones
|
Jimbo 88
Max Output Level: -57 dBFS
- Total Posts : 1828
- Joined: 3/19/2007
- Location: Elmhurst, Illinois USA
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 1:43 PM
(permalink)
I'm a #1 and #2
DPro registration shows, but no others
|
einstein36
Max Output Level: -80 dBFS
- Total Posts : 511
- Joined: 11/5/2003
- Location: TX
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 1:48 PM
(permalink)
Fishmed
einstein36
See....just be patient and drink a glass of coke while waiting....Thanks Cakewalk...my registrations are back...
Do we need to call in and wait on the phone queue, or will they take care of this from our post here?
nah...I just used contact Cakewalk email from the first post link and described what was going on (btw..did it late last night and my registrations were back this morning) and they should fix you up pretty quick
|
TerraSin
Max Output Level: -55.5 dBFS
- Total Posts : 1975
- Joined: 8/5/2005
- Location: USA
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 1:59 PM
(permalink)
#3 for me.
I have my registrations listed, but no email.
|
dlb
Max Output Level: -90 dBFS
- Total Posts : 3
- Joined: 3/11/2004
- Location: USA
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 2:07 PM
(permalink)
Never mind I found it. No problems here.
post edited by dlb - September 16, 09 2:10 PM
|
Iomegaman
Max Output Level: -90 dBFS
- Total Posts : 24
- Joined: 5/10/2005
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 2:09 PM
(permalink)
[heavy sarcasm on] Good to see them getting this fixed so quickly [/sarcasm off]
Sales told me yesterday I would have an email link in about 3 hours...its been 24.
|
darlomrh
Max Output Level: -88 dBFS
- Total Posts : 128
- Joined: 11/6/2003
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 2:27 PM
(permalink)
Had the email but unable to register.
I get following the message "This service is currently unavailable, please try again later. If you continue to have problem, please contact the website administrator."
Sonar 8.5SE,SI-24,P5v2.5.1,XPHRAZE,NI Battery 3,Emulator X3
|
funkykitten
Max Output Level: -90 dBFS
- Total Posts : 8
- Joined: 7/2/2004
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 2:33 PM
(permalink)
Hi guys,
I have downloaded Sonar 8.5 ok, and am starting to install it but it is asking for my serial number to continue.
Where can i find my serial number online for 8.5? - I have tried the my account and registration pages and nothing there.
Will it be emailed to me? and is it part of all the other problems in this thread?
So close to installing, but you can't without a serial number!
any ideas guys?
|
rosleck
Max Output Level: -89 dBFS
- Total Posts : 61
- Joined: 8/28/2009
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 3:08 PM
(permalink)
Welcome to the club. Many of us are waitng for a serial number as well.
funkykitten
Hi guys,
I have downloaded Sonar 8.5 ok, and am starting to install it but it is asking for my serial number to continue.
Where can i find my serial number online for 8.5? - I have tried the my account and registration pages and nothing there.
Will it be emailed to me? and is it part of all the other problems in this thread?
So close to installing, but you can't without a serial number!
any ideas guys?
|
TerraSin
Max Output Level: -55.5 dBFS
- Total Posts : 1975
- Joined: 8/5/2005
- Location: USA
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 3:12 PM
(permalink)
funkykitten
Hi guys,
I have downloaded Sonar 8.5 ok, and am starting to install it but it is asking for my serial number to continue.
Where can i find my serial number online for 8.5? - I have tried the my account and registration pages and nothing there.
Will it be emailed to me? and is it part of all the other problems in this thread?
So close to installing, but you can't without a serial number!
any ideas guys?
Call support and give them your information. They will have your serial on file.
|
bluesplayer
Max Output Level: -89 dBFS
- Total Posts : 78
- Joined: 3/28/2004
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 3:16 PM
(permalink)
bluesplayer
#2 - entire history and all product registration missing
How resolved and how fast will determine if I continue to purchase CW products
.....
Larry
I'm very happy to report that CW has corrected and fixed my database issues - all my product registrations have been restored. So this was corrected quickly for me at least and I want to THANK CW web, tech, or whomever support fixed this
Larry
|
rscain
Max Output Level: -75 dBFS
- Total Posts : 784
- Joined: 3/23/2004
- Location: Kentucky
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 3:26 PM
(permalink)
I spoke to a customer service rep yesterday afternoon and was told my account would be fixed by last night. It has NOT been fixed. I have copies of all my documentation from purchasing Guitar Tracks Pro, Pyro, Pyro 5, SONAR 6, 7, and 8. But NONE of my registrations show up, and there is nothing in my order history (everything was there until this year) I have been a LOYAL Cakewalk customer since 2003, but that may be about to change. Keeping accurate records is a basic part of being in business, especially when you base your pricing on customer's past purchases. Cake, your software is Aces. Your record keeping is apparently on the hobbyist level. That is unexcusable. How are we supposed to have enough confidence in your bookeeping to give you credit card numbers, etc. when you apparently can't keep track of the data?
post edited by rscain - September 16, 09 3:27 PM
My Tunes On SoundClick AMD FX9350 @4 gHz, 16 gb ram, 240 gb SSD, 2 1Tb SS/Hybrid HDs, 1 Tb Fantom External HD, Windows 10 64 bit, Sonar Platinum 64 bit, Studio One 4 Pro, Harrison Mixbus, Izotope Neutron 2 Advanced and Ozone 8 Advanced, ARC 2, NI Komplete 11 Ultimate, TC-Helicon VoiceLive 3, Focusrite Saffire Pro 24 DSP, Focusrite Octopre MkII, KRK Rokit 8 monitors, Sennheiser HD 280 pro headphones, MidiMan Oxygen 8, Behringer X-Touch, guitars and stuff
|
Wookiee
Rrrrugh arah-ah-woof?
- Total Posts : 13306
- Joined: 1/16/2007
- Location: Akahaocwora - Village Yoh Kay
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 4:06 PM
(permalink)
It would appear that I now have an account. But not one of the 20 Cakewalk products I have purchased since 1994 appear in my records. Please note I live in the UK not the US
post edited by Wookiee - September 17, 09 5:08 AM
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
|
digimidi
Max Output Level: -81 dBFS
- Total Posts : 496
- Joined: 11/15/2003
- Location: Eastern part of the country
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 4:14 PM
(permalink)
Hello, Carl
It's me again. Checked my email and still no link or whatever (#3 expecting email for free upgrade). Rechecked my registrations and they are still in place.
Tried calling customer service to no avail.
Hoping for the best
Digi
I started out with nothing and I still have most of it left... http://daveowenmusic.com/http://fabulous52s.com/https://soundcloud.com/daveowenmusic Sonar Platinum Edition/Cakewalk by BandLab: Dell 8700 XPS i7 16GB RAM, Cyberpower laptop w/8GB RAM/i7/2GB NVidia card/Tascam US1641/Focusrite 18i6/Melodyne Studio 4/Waves Plugs (a lot)/Garritan/EWQL Symphony Silver & Fab 4 and a bunch of other stuff. Studio One 3/Magix Samplitude Pro X3 Suite/Mixcraft 8 Pro/Reaper/Acid Pro 8
|
Wookiee
Rrrrugh arah-ah-woof?
- Total Posts : 13306
- Joined: 1/16/2007
- Location: Akahaocwora - Village Yoh Kay
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 4:15 PM
(permalink)
Spoke to soon account screwed again Please note I live in the UK not the US
post edited by Wookiee - September 17, 09 5:13 AM
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
|
nicmac303
Max Output Level: -90 dBFS
- Total Posts : 7
- Joined: 2/17/2005
- Location: Bristol, UK
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 4:25 PM
(permalink)
problem #4 - got the email, purchased the upgrade but then the download link to s8.exe doesn't work. I've sent a support email & am in no hurry so please fix the other guys first. And thanks for offering the download option, I see that as progress even if it doesn't work for everyone cheers edit: the link changed today, it's no longer s8.exe and -wow- it works! thanks cake
post edited by nicmac303 - September 18, 09 6:42 PM
|
subtlearts
Max Output Level: -53.5 dBFS
- Total Posts : 2200
- Joined: 1/10/2006
- Location: Berlin
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 4:31 PM
(permalink)
I listen for your footsteps coming up the drive, Listen for your footsteps but they don't arrive, Waiting for your knock dear on my old front door, I don't hear it, Does it mean you don't love me anymore?
I hear the clock a-ticking on the mantelshelf, See the hands a-moving but I'm by myself, I wonder where you are tonight and why I'm by myself, I don't see you. Does it mean you don't love me anymore?
...
... can't wait to get to the 'Sorry that I doubted you, I was so unfair' bit!
|
mixmkr
Max Output Level: -43.5 dBFS
- Total Posts : 3169
- Joined: 3/5/2007
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 4:32 PM
(permalink)
No. 1 and 2. ...no account history anymore ;-( thanks for the thread! you guys are the best!
|
mixmkr
Max Output Level: -43.5 dBFS
- Total Posts : 3169
- Joined: 3/5/2007
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 4:37 PM
(permalink)
seems it's fixed. That was quick!!
|
bc100
Max Output Level: -90 dBFS
- Total Posts : 31
- Joined: 11/7/2005
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 4:43 PM
(permalink)
5 mins to fix WOW. My registration codes are still missing. 1 and 2 are still a problem for me.
|
Pastorbelvedere
Max Output Level: -88 dBFS
- Total Posts : 114
- Joined: 10/15/2007
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 4:44 PM
(permalink)
#3 for me. My account info has been current and up to date until today....It just vanished in thin air. They must be working on the data or something, and in the process of fixing yours they lost mine o well. I check my email and then my purchase history every 20 min.....nothing yet...should I call?
|
TerraSin
Max Output Level: -55.5 dBFS
- Total Posts : 1975
- Joined: 8/5/2005
- Location: USA
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 4:58 PM
(permalink)
I just called and got mine emailed without problem.
Will warn you, if you're gonna call, expect a 45min to 1hour hold time or longer.
|
Karyn
Ma-Ma
- Total Posts : 9200
- Joined: 1/30/2009
- Location: Lincoln, England.
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 5:01 PM
(permalink)
CW guys, I'm in UK, I don't want to call international and be on hold for an hour as others have reported. JUST SEND ME THE EMAIL PLEASE Downloading now, thankyou. But soooooo slow :-(
post edited by Karyn - September 16, 09 5:54 PM
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
|
rainmaker1011
Max Output Level: -77 dBFS
- Total Posts : 652
- Joined: 6/6/2008
- Location: Slovakia, EU
- Status: offline
Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 5:02 PM
(permalink)
check this out http://forum.cakewalk.com...13&mpage=1#1820810 my registrations history is blank, but I could download the upgrade and also get immediately the email with numbers :)
post edited by rainmaker1011 - September 16, 09 5:34 PM
|
Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 5:02 PM
(permalink)
Hello everyone, we have updated news to report, please see the updated post 1
|
subtlearts
Max Output Level: -53.5 dBFS
- Total Posts : 2200
- Joined: 1/10/2006
- Location: Berlin
- Status: offline
Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 5:24 PM
(permalink)
OK for us condition 3 sufferers at least, the remedy is at hand http://forum.cakewalk.com/tm.aspx?m=1817913 post 1 will get you there too worked for me, downloading now. superfast with flashgot. lovely. Hope the hair grows back in quickly...
|
Notecrusher
Max Output Level: -79 dBFS
- Total Posts : 579
- Joined: 2/17/2004
- Status: offline
Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 5:29 PM
(permalink)
Yay for the new email-less solution! All downloads complete here.
|