Iomegaman
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 5:43 PM
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as far as i can tell...problemo fixed...you may resume hoping the Bosox have a snowballs chance in the fatal fires.
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Karyn
Ma-Ma
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 5:51 PM
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How are you guys downloading so fast? It seems to be capped at about 58KB/Sec
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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rabeach
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 5:57 PM
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Carl I was able to purchase Sonar 8.5 and for that I thank you and the staff at cakewalk. But I’m still going to hold you on fixing my account (registration history missing, no email from cakewalk for 3 years; not the old spam folder problem either). It has been three months of me requesting through email, phone call and PM to have it fixed. This is the third time that it has happened. The first two times an email and phone call and it was fixed the same day. The problem occurred this time when I changed my password. Best of luck to providing a quick and painless fix for everyone. And thanks again for allowing me to purchase Sonar 8.5 in the mean time.
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rabeach
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 6:06 PM
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Wow that was quick thanks for fixing the registration data on my account. I would also like to receive cakewalks promotional emails. Keep up the great work.
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Iomegaman
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 6:17 PM
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Karyn
How are you guys downloading so fast? It seems to be capped at about 58KB/Sec
Dunno...I got it at like 715 kbs
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alpi
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Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 6:24 PM
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darlomrh
Had the email but unable to register.
I get following the message "This service is currently unavailable, please try again later. If you continue to have problem, please contact the website administrator."
Same here.....tried several times in past 24 hours and just keep getting that same message....
post edited by alpi - September 16, 09 6:28 PM
The grass is always greener on the other side, trouble is, once you get there you find the cows have crapped all over it
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rscain
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 6:25 PM
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I spoke to a guy at Customer Service and he fixed my problem in about 10 minutes.
Hope there's no more glitches.
Thanks a lot for your hard work, whoever you were, sorry I forgot to get your name.
Downloading now, but boy it's a big file!
Hee hee, now I gotta develop a whole new patience paradigm.
Thanks again to the guy at Customer Service!
My Tunes On SoundClick AMD FX9350 @4 gHz, 16 gb ram, 240 gb SSD, 2 1Tb SS/Hybrid HDs, 1 Tb Fantom External HD, Windows 10 64 bit, Sonar Platinum 64 bit, Studio One 4 Pro, Harrison Mixbus, Izotope Neutron 2 Advanced and Ozone 8 Advanced, ARC 2, NI Komplete 11 Ultimate, TC-Helicon VoiceLive 3, Focusrite Saffire Pro 24 DSP, Focusrite Octopre MkII, KRK Rokit 8 monitors, Sennheiser HD 280 pro headphones, MidiMan Oxygen 8, Behringer X-Touch, guitars and stuff
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voidfiller
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 7:30 PM
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I just clicked "Search" from the store... first link was 8.5 free offer.
I just logged in with my proper registration data there for 8 (didn't have that reg problem). Bought it 3rd party... no email yet, so I clicked search and there it is.
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Ed Evans
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Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 16, 09 8:38 PM
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I still have no registrations in the store. In addition, I have not received the email response from customer service that I was promised yesterday. I tried, again, to buy the upgrade but still no luck.
Been working this for a couple of months now...
Ed Evans
Sonar X3d, Roland Octa-Capture, Windows 7 x64
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Phoenix
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 9:01 PM
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Have patience--my registrations are now back. The list doesn't make total sense (duplicate entries, though no duplicate SNs) but it does include all my registered products.
Before, when I'd completed my order, my S8.5PE SN and reg code appeared but not the others. I added them to the document I keep for cut & paste for reinstalls. Printing out the list now and backing up to disk!
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Susan G
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 9:16 PM
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My registration info is back, but I still have no e-mail.
-Susan
2.30 gigahertz Intel Core i7-3610QM; 16 GB RAMWindows 10 x64; NI Komplete Audio 6.SONAR Platinum (Lexington) x64
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Phoenix
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 9:51 PM
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I don't know if you need the email to order. Like voidfiller said the first thing you see when you hit the store is the link for the upgrades. Actually now that I think of it I think all I needed was my email address that I'd registered with and my e-store password (which fortunately I remembered). When I'd signed in I checked my registrations cos everyone else was talking about it, but I never got asked for a reg number except for the new one of course. I guess I would have if I wasn't registered with the e-store already though...
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Gordon
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 10:47 PM
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I have no account even though I have upgraded since Sonar 2.
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RichardHK
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 16, 09 10:50 PM
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No luck still for me. No reg info. Still being told I am already registered when I try to re-enter Sonar 8PE serial number. And still being told ineligible for upgrade. Have given up and sent an email to Customer Service.
Patience surely is a virtue. ;)
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GYMAIKKO
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 17, 09 0:15 PM
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My problem has not been resolved. registration history missing and when I try to purchase I get " you are not eligible " messge. I have wrtten an email to customer service but no response. I must say this is all very frustrating.
I thought we were writing in this thread so that our problems could be solved individually. Is there anybody in cakewalk doing this ?
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SongCraft
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 17, 09 0:34 PM
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Still unable to login, still waiting for an Email reply from support
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Cobby
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 17, 09 1:58 AM
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Dear Kate.
I followed your updated instruction and have now downloaded the free upgrade successfully.
Thanks to all at Cakewalk for eventually getting there. A stressful time for you all I'm sure.
Good D/L speed (I'm in Australia) - around 550kb/s using Free Download Manager.
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RichardHK
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 17, 09 2:09 AM
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GYMAIKKO
I thought we were writing in this thread so that our problems could be solved individually. Is there anybody in cakewalk doing this ?
Exactly. I thought so too. We were given the impression that Customer Service would be running through this thread and helping individuals. Obviously, a helluva lot more than 'a handful' of folk having trouble!! 
post edited by RichardHK - September 17, 09 2:11 AM
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Wookiee
Rrrrugh arah-ah-woof?
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 17, 09 5:14 AM
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Please note I live in the UK not the US
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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RageoPari
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 17, 09 7:54 AM
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Hi,
My history is blank and, although I did get an email that my registration code should be there 15 minutes after placing the order for 8.5 upgrade, nothings there
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Truckermusic
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Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 17, 09 8:00 AM
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Cake walk
I purchased my 8.5 upgrade
Rec. my Serial Number and Reg. Code
did the down load
tried to install on Wed. Morning (please read my response on page 1 of this thread)
kept getting a dialog box stating there were no files to extract.
REDID download last night!
tried to install this morning
now I get the first dialog box saying that I need to insert my DVD
If i cancel out of this dialog box then the next dialog box stated that there are no files to extract.....
How do I fix this please!
Cliff
http://www.soundclick.com/cliffordamundsen NZXT Phantom Case (in Black) Windows 7, Service Pack 1, 64 Bit OP Sonar X3 Producer, 64 Bit Asus P8P67 Pro Rev.3 MoBo 16 Gig of Ram 4.5 Gighz Intel i-7 2600k Quad Core Sandy Bridge Unibrain Firewire Card Edirol FA-101 Firewire interface Mackie Big Knob NI Komplete 8 Machine 2
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Karyn
Ma-Ma
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Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 17, 09 8:03 AM
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Are you trying to install from scratch or have you got V8.3.1 still installed?
The V8.5 download works like a patch to an existing install. You can't run it on a machine without V8.x
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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Truckermusic
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Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 17, 09 8:17 AM
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Karyn
Are you trying to install from scratch or have you got V8.3.1 still installed?
The V8.5 download works like a patch to an existing install. You can't run it on a machine without V8.x
Karyn I have 8.3.1 already installed......been a cake person from Version 4 beside I know you are correct about you need the version 8 before 8.5 will do anything but this does not even get out of the zip file.....it is asking me for DVD's and then it does not find any files to extract. so the problem is in the reconization of the zip file opening. Thanks for the try Cliff
post edited by Truckermusic - September 17, 09 8:20 AM
http://www.soundclick.com/cliffordamundsen NZXT Phantom Case (in Black) Windows 7, Service Pack 1, 64 Bit OP Sonar X3 Producer, 64 Bit Asus P8P67 Pro Rev.3 MoBo 16 Gig of Ram 4.5 Gighz Intel i-7 2600k Quad Core Sandy Bridge Unibrain Firewire Card Edirol FA-101 Firewire interface Mackie Big Knob NI Komplete 8 Machine 2
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cyphersuit
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 17, 09 8:58 AM
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quote: "II would greatlky appreciate it, if your problem has been resolved, that you edit your post on this thread to reflect that. If it has not been resolved, please let us know. "
Sorry, can not edit my post yet. No email, no answer from support, no change to my account problems on cakewalk.com.
post edited by cyphersuit - September 17, 09 9:00 AM
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turbitt
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Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 17, 09 10:28 AM
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I still can't order....Still can't see my registrations....Still frustrated.
You are not eligible to buy:
* SONAR 8.5 Producer Upgrade From SONAR 8 Producer Download
* SONAR 8.5 Producer Upgrade From SONAR 8 Producer Download Plus physical kit
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cyphersuit
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Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 17, 09 10:29 AM
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Did you mail support? if so, did they answer?
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Truckermusic
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Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 17, 09 10:56 AM
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cyphersuit
Did you mail support? if so, did they answer?
Cypher Yes I did email support (2x .......but I do understand they are very busy with resolving issues with this release) and No they have no answered. that is why I have posted here thinking I did something wrong and maybe a keen eye could spot it and help me out. Cliff
http://www.soundclick.com/cliffordamundsen NZXT Phantom Case (in Black) Windows 7, Service Pack 1, 64 Bit OP Sonar X3 Producer, 64 Bit Asus P8P67 Pro Rev.3 MoBo 16 Gig of Ram 4.5 Gighz Intel i-7 2600k Quad Core Sandy Bridge Unibrain Firewire Card Edirol FA-101 Firewire interface Mackie Big Knob NI Komplete 8 Machine 2
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topdown
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Re:If you are having trouble accessing your 8.5 upgrade - check in here
September 17, 09 12:46 AM
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i did not read the thread completely. i suffer from stopping downloads. first time i tried the download stopped at 1.8 gb, today it stopped at 42 %. also the download is VERY slow ( approx 100kbps). i suppose there's no torrent for that ... (and no, that was not a joke). [EDIT] I'll try it tomorrow in the office, we have a 20mbit connection there ...
post edited by topdown - September 17, 09 12:52 AM
input: yamaha s90, roland hp-207e software: kore 2, komplete 6, sonar 8.5.2 output: behringer truth 2030 a my music | current playlist
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aries
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 17, 09 1:20 PM
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I am suffering from 2.
Yesterday (16/09/09), I received the email 'Your Free SONAR Upgrade Is Here - Introducing SONAR 8.5 Producer'. I checked my registration list and found my recent upgrade to Producer 8 was there. I decided to wait a bit to think what to do, as I could purchase one or more of the SONAR 8.5 Producer Elite Version Upgrades.
Today (17/09/09), I checked my registration list and found all my Sonar registrations were missing which go back to Sonar 1.
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cyphersuit
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Re:UPDATED 9/16: If you are having trouble accessing your 8.5 upgrade - Read Post 1
September 17, 09 1:34 PM
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I spontanously took a day off from work after reading on twitter, that sonar 8.5 was out. that day is tomorrow... but still no reply or help or nothing :(
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