Hi,

I've purchased yesterday, 29th of August 2016, Cakewalk SONAR Platinum (with Lifetime Updates) Upgrade from any SONAR (SKU: CAKE-SONA-UPG6) from AudioDeluxe.com. I have Sonar Artist (Pay One-time) and have used an opportunity to upgrade it for $399 ($339 after $60 discount). 

After redeeming my Redemption Code, I noticed by now that 3 things are missing in my account:

1. Lifetime support - It's written in My Membership: SONAR Platinum Membership valid through August 30, 2017 - You are currently paying annual.

Hello, I've purchased SPlat because of Lifetime offer!!!

2. There ain't no serial number for Addictive Drums 2 Producer Bundle!!!

3. There ain't no serial number for Melodyne Essential!!!

I'm not big Sonar expert, it's my 4th. choice of DAW, so, I don't know what else is missing... (I hope SPlat will go up in my DAW list of choice once Mac version is released).

I've already opened support ticket but, AFAIK, they're not so fast so I'm writing it here in a hope that it'll be seen by somebody from the support stuff. My case number is 326326.

Just to mention that I've successfully downloaded, installed and activated SPlat.
 
The story continues HERE.

Zargg71
Hi, and welcome to this forum. I hope there is a delay of some sort regarding your expiration / update settings of some sort. Did you buy it from Cakewalk, or from another reseller?
If you go to Help in SONAR, and check the about screen. What does that say? Did you install via Cakewalk Command Center, or downloaded from your account and used the installers? If you used CCC, make sure that you have the lastest version. That is all I had for now. Hopefully someone else will chime in.
All the best.
Edit: Just reread, and saw that you purchased from another reseller.

As I said, no lifetime support, no licences for 3rd party software in my CW account nor in CC Center from where I d/l, installed and activated.

Zargg71
Did you cancel the monthly subscription at / from Cleverbridge, in case you were on monthly payments?

Sonar Artist (Pay One-time) is on annual payment and it's still active. I thought it will be some kind of surrender process as it is with other vendors.

I agree with Steve. But out August there was only the option to buy Platinum with lifetime membership, so something seems wrong.
I would try to PM one of the staff here on the forum, maybe they can straighten it out.
All the best.

denka

Zargg71
I agree with Steve. But out August there was only the option to buy Platinum with lifetime membership, so something seems wrong.
I would try to PM one of the staff here on the forum, maybe they can straighten it out.
All the best.

Thanks Zagg71! :)

I bought it because of "lifetime" offer, plugins were not reason at all (I have my own AD 2 with lot of packs and Melodyne Studio 4, btw) but I wanna have what I paid for.

I heard CW support is slow but that slow I didn't believe. Maybe I am just spoiled by some other companies whose respond time is usually up to six hours.

IIRC, the XLN and Melodyne versions is the same as you would have accessible through / in X3. They were (as far as I know) from a Cakewalk point of view only altered to be compatible with CCC. Your Melodyne Studio should not be affected by this.
All the best.

Those with account/store/purchase issues might want to create new threads in http://forum.cakewalk.com/Cakewalk-Store-f79.aspx

scook
Those with account/store/purchase issues might want to create new threads in http://forum.cakewalk.com/Cakewalk-Store-f79.aspx

So, let's go here, sir. ;) 

Maybe a silly question (and sorry if it's already been addressed; I found nothing conclusive in any search results), but does Platinum need to be installed by today in order to receive the Lifetime Updates, or simply purchased? (I have some work I'd like to finish up in X3 before installing SPlat.)

dimelives1
Maybe a silly question (and sorry if it's already been addressed; I found nothing conclusive in any search results), but does Platinum need to be installed by today in order to receive the Lifetime Updates, or simply purchased? (I have some work I'd like to finish up in X3 before installing SPlat.)

Register your number if you bought it from a 3rd party today, but you don't need to install.  Per the Sticky FAQ.

Okay, I did it.  I am a lifetime Sonar Platinum-narian! (Cue joke about how bad a club must be if it has me as a member.)
 
Thank you to the earlier contributors to this thread for the audiodeluxe link.
 
Now that I put my money where my mouth is, please Cake can you give us an update on when the Mac alpha will be released?  Thank you!
 
Excited to be back!
 

Popular demand? Absolute hyperbolic bull ****.
 
Push, push, push and then this?????????
 
Total ****.
 
Whoever devised all this stoooooopidity should be gone immediately.
 
Anybody at Gibson paying attention to the children?

Since when was August considered to be Fall/Autumn?

CucamongaBlues

dimelives1
Maybe a silly question (and sorry if it's already been addressed; I found nothing conclusive in any search results), but does Platinum need to be installed by today in order to receive the Lifetime Updates, or simply purchased? (I have some work I'd like to finish up in X3 before installing SPlat.)

That would be horrible if you had to have it installed.  I bought mine specifically for the Mac version, which is not out yet.  I would be so bummed.

I am also waiting for the Mac version. I would really hate to find out that Platinum needs to be installed for the Lifetime updates after it says on "My Membership" page,  You will receive lifetime updates for this product forever! I assume that you guys looked at your info under "My Account" too?

Hi Andrew,
I have just upgraded to Sonar Platinum + Lifetime Update from Sonar Professional, many thanks for that.
I would eventually like to install Sonar Platinum on a MacBook Pro for mobile use, as well as my Win 10 based home workstation. Do you anticipate this type of cross-platform license being made available or will I have to license two
copies?
Regards
Alan T