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eltonechris
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2016/12/16 06:41:19 (permalink)

Instability after recent Windows 10 updates - please respond Cakewalk with latest

Please can you give an update Cakewalk. You are advertising xmas holiday bundles, but all I want for xmas is a stable system back. I now cannot have clients here, due to crash after crash. Please update me so I can update my clients. 
 
Appreciated.
 

Sonar Platinum. Win Pro 64. i7 PC. Adam A7x Monitors. Neumann U87, AKG 414XLS through Neve 1073 LB. Audient id22 Interface
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dlesaux
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/16 08:21:16 (permalink)
Agreed! I've been in contact with email customer support and they were also unable to provide any details or a timeline for a fix. I just bought a few Native Instrument libraries for Kontakt that I've been unable to use since this issue. Please give us an update!

Peace!
Daniel

Sonar Platinum - 2017.10 and PreSonus Studio One 3.5.5
Windows 10 64 bit
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clintmartin
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/16 08:30:53 (permalink)
Win 7 is showing signs too. Sonar is very sluggish and slow, and has crashed a couple of times.

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patm300e
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/16 08:32:36 (permalink) ☄ Helpfulby tagruvto 2016/12/16 09:48:35
 
Review this post and look at Bitflippers comment to use Process Monitor.:
http://forum.cakewalk.com/Instability-with-certain-Cakewalk-plugins-after-recent-Windows-10-updates-m3526221.aspx
 
All Process Monitor does is show running Processes.  It is available here and once I started using it with SONAR, my instabilities stopped.  Just start Process Monitor up, and then SONAR.
 
FYI Process Monitor is a Microsoft application available here:
https://technet.microsoft.com/en-US/sysinternals/processmonitor.aspx
 
While not the end all solution, it IS a solution for now...
 
Best of luck and keep us posted if you do try this.
 
Thanks,
Pat.

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jackson white
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/16 12:54:51 (permalink)
patm300e
 
Review this post and look at Bitflippers comment to use Process Monitor.:
http://forum.cakewalk.com/Instability-with-certain-Cakewalk-plugins-after-recent-Windows-10-updates-m3526221.aspx
 
All Process Monitor does is show running Processes.  It is available here and once I started using it with SONAR, my instabilities stopped.  Just start Process Monitor up, and then SONAR.
 
FYI Process Monitor is a Microsoft application available here:
https://technet.microsoft.com/en-US/sysinternals/processmonitor.aspx
 
While not the end all solution, it IS a solution for now...




+1. Running long sessions at the moment by starting Procmon whenever opening a project or inserting one of the noted problem VSTs. I had been stopping it once a project was open and running (for no great reason) but noted a few other flaky issues never seen before. (a "General error" dialog when sometimes trying to close a project, some display issues with older projects, an occasional transport lock-up). Probably more robust to leave it running. 
 
fwiw, NO any issues with any other VSTs (including UAD, Nomad Factory BT, BlueCat, Melda, BFD, AAS, Synthogy, NI, etc.) 
 
NB. Survived the latest (Dec) Win10 update with no apparent change in operating status.

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bitflipper
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/16 13:05:41 (permalink)
The easiest workaround is to start SONAR and close it. For me, at least, the problems do not reoccur after SONAR has been opened once. They reappear after a reboot, however.
 
It would be nice if Noel would give us a little information, though. I'm sure he already knows what the problem is, but the fix is likely going to be very difficult. I'm also sure he's deep into it and hasn't seen a 40-hour workweek since this all began.


All else is in doubt, so this is the truth I cling to. 

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jackson white
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/16 18:00:54 (permalink)
bitflipper
The easiest workaround is to start SONAR and close it. For me, at least, the problems do not reoccur after SONAR has been opened once. They reappear after a reboot, however.
 
It would be nice if Noel would give us a little information, though. I'm sure he already knows what the problem is, but the fix is likely going to be very difficult. I'm also sure he's deep into it and hasn't seen a 40-hour workweek since this all began.



"That seems to work here as well, at least for a couple of hours."
 
<update>
No go today. Started Sonar, closed, restarted and back to "SONARPLT.exe has stopped working." when trying to open a project.
 
I've blown my budget for troubleshooting, Getting by -on my PC- by running Procmon when opening/closing a project or inserting one of the problem VSTs, which I avoid as much as possible.  
 
hth   (!= hacking the holidays...)
 
 
post edited by jackson white - 2016/12/17 11:46:20

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awakerman
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/16 18:17:53 (permalink)
An other solution that I found is to run first  Sonar X3. Then open the project that cause SPLAT to crash in X3. X3 will handle it flawlessly. Close the X3. Then open the project with SPLAT and everything will run smoothly..no crash..no pain.. 

The sky moves sideways
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Anderton
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/16 20:30:22 (permalink)
Do you save the project in X3 before closing it?

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Fabio Rubato
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/16 20:31:16 (permalink)
bitflipper
The easiest workaround is to start SONAR and close it. For me, at least, the problems do not reoccur after SONAR has been opened once. They reappear after a reboot, however.
 
It would be nice if Noel would give us a little information, though. I'm sure he already knows what the problem is, but the fix is likely going to be very difficult. I'm also sure he's deep into it and hasn't seen a 40-hour workweek since this all began.


Yep, agreed. I generally have to start a project first though. Closing and restarting before doing this will still get me a stop working. Usually - with a couple of exceptions - projects fire up after that 1st stop working issue and continue to perform well for long sessions. 
 
This issue occurred after the Nov update and before any Win 10 update. These latter updates came after the Nov update. 
 
I'm was hoping for a fix before moving forward with any early access update, which from what I've seen, doesn't seem to fix what's going on with this issue. 

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awakerman
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/17 01:06:39 (permalink)
Anderton
Do you save the project in X3 before closing it?

No , just open it without saving.

The sky moves sideways
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eltonechris
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/17 04:28:43 (permalink)
Hi all. Thanks for the supportive replies. I'm sure they are working on the fix, but surely as customers we and our customers deserve to be updated. The silence is obviously a tactical which is sad. I'm starting a new customer project this morning and will be using Reaper.
 
Come on Cakewalk, get together and review your communication here, you need to take a more active approach to your customers when you have problems, not just when you want to market something.

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jimo
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/18 01:48:37 (permalink) ☄ Helpfulby RSMCGUITAR 2016/12/18 02:03:10
bitflipper
The easiest workaround is to start SONAR and close it. For me, at least, the problems do not reoccur after SONAR has been opened once. They reappear after a reboot, however.
 
It would be nice if Noel would give us a little information, though. I'm sure he already knows what the problem is, but the fix is likely going to be very difficult. I'm also sure he's deep into it and hasn't seen a 40-hour workweek since this all began.




Unfortunately this workaround does not work on my system. 

Gigabyte GA-Z77X-DH3, Intel i7-3770 3.4, 16GB RAM, Windows 10 x64, Sonar Plat. latest version, Fireface 800
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jackson white
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/18 11:30:02 (permalink)
@jimo
 
Have you tried running Procmon before opening a project? 
 
That's been the only consistent way for me to keep rolling. 

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microapp
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/18 12:24:00 (permalink) ☄ Helpfulby pwalpwal 2016/12/18 12:43:09
Craig, I already read I think, all the posts you listed. Many are Cake asking for more info or dumps. The ones on the steam forum provide the most actual content. Bob Kellogg stated that he had isolated the issue within a few days of the issue appearing. Not much has been said since then.
I was VERY surprised to see 2016.12 preview made available so early without any mention of this problem.
I think what the OP wants to see is maybe an official sticky post up top saying something like...
 
We are in contact with MS regarding this problem and are waiting for a reply stating whether they intend to revert the offending code changes. In the event they do not, we have identified the problem and are proceeding with a fix to the failing VST plugins. We apologize to our users, especially those who are completely down. Here are some things that may mitigate this issue.... list rollback to 2016.10, procmon, run X3 then Plat, etc, etc.
We hope to have updates to CA-2A and Rapture available with <x> weeks.
 
 
 
 

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#16
RESQ
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/18 13:24:05 (permalink)
Lots of crashes here as well.
Especially when exporting track templates which I cannot do at the moment because SONAR will crash 
 
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Anderton
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/18 15:10:45 (permalink)
microapp
Craig, I already read I think, all the posts you listed. Many are Cake asking for more info or dumps. The ones on the steam forum provide the most actual content. Bob Kellogg stated that he had isolated the issue within a few days of the issue appearing. Not much has been said since then.
I was VERY surprised to see 2016.12 preview made available so early without any mention of this problem.
I think what the OP wants to see is maybe an official sticky post up top saying something like...
 
We are in contact with MS regarding this problem and are waiting for a reply stating whether they intend to revert the offending code changes. In the event they do not, we have identified the problem and are proceeding with a fix to the failing VST plugins. We apologize to our users, especially those who are completely down. Here are some things that may mitigate this issue.... list rollback to 2016.10, procmon, run X3 then Plat, etc, etc.
We hope to have updates to CA-2A and Rapture available with <x> weeks.



 
I realize a lot of people just skip past the stickies, but doesn't the following sticky pretty much say the same thing? I'm not sure it's necessary to tell people they can roll back, isn't that common knowledge? The one thing the stick doesn't have is an estimate on the time frame, but that seems to be out of Cakewalk's control to some extent given Seth's post about waiting to see if Microsoft is going to fix the issues that caused this. I can only imagine the code chaos that would happen if Cakewalk does a release to get around a Microsoft bug that no longer exists by the time the release hits...
 
Instability with certain Cakewalk plugins after recent Windows 10 updates
 
It has come to our attention that a recent Windows 10 update has introduced instability in a subset of our plug-ins and may cause SONAR or other Windows DAWs to crash. The problem is related to a change in the timing for thread initialization on Windows, which leads to intermittent crashing on project load, plug-in scanning, or adding these plug-ins to a project. We are able to reproduce the issue and it appears to only affect some systems since it is timing related. We are actively working on a resolution and will release fixes to the affected plugins as soon as possible.

Plug-ins that may be affected:
  • CA-2A
  • Rapture Pro
  • Rapture Session
  • Z3TA+2
We appreciate your patience while we work to resolve this issue,
- Cakewalk
 

Lance Riley
Product Manager

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
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microapp
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/18 16:12:21 (permalink)
I doubt MS will revert their code since I have seen nothing in the tech press about the new thread intialization causing problems elsewhere. Cake has already said the problem has existed for years and that it is a Cake bug. The MS change only exposed the bug. It sounds like the MS change was an improvement (i.e. faster). If Cake fixed this and MS reverted, the fix still should work, otherwise many programs running on Win 10 would be having problems and this is not the case.
Cake has stated the bug is in the affected plugins and not the Sonar core. The problem has been identified and apparently it is known how to fix it. I don't think it is unreasonable to expect at least a general time frame estimate for this to be resolved. Something like 'we expect a solution in the 2016.12 release' or 'in the 2017.01 preview'.

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#19
azslow3
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/18 17:03:42 (permalink)
I was also puzzled by the explanation... I have tried to google for "the timing for thread initialization", but nothing useful appears. I must admit I have never used threads in Windows, but if such "thing" exists there, I guess it should be documented. If MS has introduced an issue in the core thread creation procedure, I am sure the Internet will explode immediately. Except this forum, I do not observe any reports...
I have always thought that user should never predict the "time" when new thread is created.
 

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Anderton
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/18 19:24:00 (permalink)
microapp
 I don't think it is unreasonable to expect at least a general time frame estimate for this to be resolved. Something like 'we expect a solution in the 2016.12 release' or 'in the 2017.01 preview'.



It's not unreasonable, but they might not know when they'll have a solution, or how many plug-ins it affects. If they estimate too far out, people will be upset it's going to take that long even though it might not. If they miss an estimate, people will be upset they were late. Unless they have a pretty firm idea of a date, it's a lose-lose situation. I'm sure they're working on it as fast as they can.
 
I've never seen (for example) NI give expected dates for a fix when a Mac OS update breaks something, probably for the same reason. However, they do warn their users not to update.

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
#21
John
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/18 19:53:34 (permalink)
I think this is limited to fairly recently created or updated plugins from CW. I think it could be the compiler used. I found out that Studio One 3 crashed when trying to scan CA2A. It also had trouble with Rapture pro and Rapture Session.  
 
No other plugin from CW have this problem. Also no other plugin from third parties seem to have any problem.

Best
John
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The Grim
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/19 01:51:06 (permalink)
studio one 3 pro scans the above mentioned plugs without issue for me, but i am running windows 10 which was last updated in july.
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dlesaux
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/19 03:16:19 (permalink)
John
No other plugin from CW have this problem. Also no other plugin from third parties seem to have any problem.


That's not true in my case. I've been using Kontakt for years now with no issues but this recent spat of problems is causing stuttering, buzzing and audio engine dropouts.

Peace!
Daniel

Sonar Platinum - 2017.10 and PreSonus Studio One 3.5.5
Windows 10 64 bit
Studiocat Skylake Desktop PC with Intel i7 6700k processor @ 4.20 GHz / 16G RAM 
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Check out my website
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microapp
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/19 04:02:43 (permalink)
With the info available, it is hard to say whether the plugin issue (thread init) is causing other reported problems with 2016.11. It is certainly possible since much of Sonar is multi-threaded. There certainly seems to be more issues with .11 than most of the previous updates. According to Cake, the Sonar core is not affected but we will likely have to wait until the plugin issue is sorted to see if that also fixes other core issues.

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#25
jimo
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/19 12:32:26 (permalink)
John
 
No other plugin from CW have this problem. Also no other plugin from third parties seem to have any problem.




I am also having problems with some Waves plugins, I initially noticed it on the latest version of the API 2500 (mono)
 

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abacab
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/19 14:01:18 (permalink)
I wonder if it's only happening with certain CPU configurations?  Such as i3 vs. i5 vs. i7, or different generations of Intel core, 2nd, 3rd, 4th gen ... etc.  Or with hyper-threading enabled or disabled in the BIOS? I could speculate that this may offer timing variances that are then exposed by the OS. 
 
Or perhaps Sonar plugin load balancing enabled, in come combination with the above.
 
I ask this merely because of bitflipper's earlier observations about running ProcMon.  If he started ProcMon first, then the problem did not occur.
 
I have not seen any of this problem here.  Platinum is rock steady on 2016.11, and I can insert CA-2A without a hitch.  FYI, I have kept plugin load balancing unchecked (disabled).  Not gonna rock the boat, LOL!  Running audio with ASIO at 44.1/24, 256 samples buffer.

DAW: CbB; Sonar Platinum, and others ... 
#27
microapp
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/19 14:41:07 (permalink)
I too was wondering why some are affected and others not. My laptop is not affected even with CA-2A. I have postponed 2016.11/12 update on my DAW PC. I am waiting for the dust to settle but I would do it if I thought it would help ident the problem.

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#28
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/19 15:40:04 (permalink)
The crash occurs on both my desktop (i7) and laptop (i5), both running the latest build of Win 10. ASIO on the desktop, WASAPI on the laptop. So those variables don't t appear to have a correlation.
 
I have not experienced any issues with Kontakt performance. Which is not to say Daniel's experience can't be related, just that it's not universal.
 
I suspect the reason that the problem didn't occur with ProcMon running is that PM intercepts system calls and logs them, adding a small amount of latency. If the issue involves a race problem in which one thread fails because it depends on another thread that hasn't had time to initialize, adding a time delay might prevent the race condition. Inserting short delays is a common practice for addressing such problems, both in software and hardware.
 
For now, I am content with my workaround: load SONAR, start a new project and then close it. A minor inconvenience.
 
 


All else is in doubt, so this is the truth I cling to. 

My Stuff
#29
dlesaux
Max Output Level: -70 dBFS
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Re: Instability after recent Windows 10 updates - please respond Cakewalk with latest 2016/12/20 05:21:43 (permalink)
I tried creating a simple project from scratch with no FX and simply ezDrummer and instances of Kontakt to see how far how I could take this before instability issues. What I did start noticing was timing issues. I added a track with sixteenth note strings and they were lagging behind the rest of the track. My CPU usage was at about 10%. I've heard about the fact that Microsoft changed something to so with timing in their last update. Is this a manifestation of that issue?
 
I was hoping to hear something from Cakewalk regarding an explanation or timeline but nothing so far.  I also understand the fact they want to control the message out in the marketplace. The competition may want to pounce on this. 
 
I just want to get back to making music, that's all. We all do! I never used to notice Sonar, it was transparent and seamless. Now I'm constantly expecting for something to go wrong. I realize Microsoft may have really screwed up here and it may not be Cakewalk's fault..

Peace!
Daniel

Sonar Platinum - 2017.10 and PreSonus Studio One 3.5.5
Windows 10 64 bit
Studiocat Skylake Desktop PC with Intel i7 6700k processor @ 4.20 GHz / 16G RAM 
Focusrite Scarlett 2i2 Audio Interface and Cakewalk UM-2G Midi Interface

Check out my website
#30
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